Operation Manual

88
Analysing test results on the PC
7
Error messages and troubleshooting
Error message Troubleshooting
The ACCU-CHEK drive
symbol with the
Start.html file does
not appear on the PC:
Check whether Reports is selected in the defaults for PC analysis (see
Defining the default page71).
Check whether your PC or operating system supports data transfer via USB.
Check whether the USB connector is firmly plugged into the correct socket on
the PC.
If the meter is still not
detected as a drive:
Plug the meter into a dierent USB socket on your PC (you may be able to use
a USB hub or choose between USB sockets on the front and rear of your PC).
Contact the customer support and service centre (see page 134) if the problem persists.
man_08252963001_02_EN-AUS.indb 88 27.02.2018 10:12:31