User guide

Chapter5:MaintenanceandTroubleshooting 72 ACCU-CHEK Customer Care Service Center 1-800-858-8072
Display Messages and Troubleshooting
Nevermaketreatmentdecisionsbasedonanerrormessage.Ifyouhaveany
concerns,pleasecalltheACCU-CHEKCustomerCareServiceCenterat1-800-858-8072,
24hoursaday,365daysayear.
The meter will not turn on or the display is blank.
PossibleCause Solution
Batteries are dead
Extreme temperatures
Display is damaged
Meter is defective
Insert new batteries
Move the meter to room temperature
Call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072
Call the ACCU-CHEK Customer Care
Service Center at 1-800-858-8072
BlankScreen