Operation Manual

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For most communication problems between the meter and pump, the meter displays a message with a
short description of the symptom and, along with it, a proposed solution. This chapter goes into more detail
by describing the symptom, the possible cause, and the possible solution. If the possible solutions do not fix
the problem, contact ACCU-CHEK Customer Care Service Center at 1-800-688-4578. For information about
troubleshooting the standard meter features, see the Standard Owner’s Booklet.
WARNING
Never make treatment decisions based on a warning or error message. If you have any concerns,
contact ACCU-CHEK Customer Care Service Center at 1-800-688-4578.
NOTE
If you drop the meter or think it is not giving accurate results, make sure that your test strips and
control solution have not expired, and then perform a control test. For further assistance, contact
ACCU-CHEK Customer Care Service Center at 1-800-688-4578.
5.1 Overview
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