Operation Manual

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10.4 Customer support and service
Customer support and service
Customer support:
If you have any questions on how to use your meter or finger pricker,
if any of the results you obtain seem implausible, or if you suspect the
meter has a fault, please contact the Accu-Chek Customer Careline.
Service:
Please note that any repair, adjustment, or other change of the meter
must only be performed properly by persons who have been
authorised by Roche Diagnostics. If you suspect that the meter has a
fault, please start by contacting the Accu-Chek Customer Careline.
Our staff will attempt to identify and solve your problem over the
phone. Some problems, however, cannot be solved over the phone,
in which case you will be asked to send your Accu-Chek Active meter
together with the test strips you used and (if applicable) the
completed warranty card to your Customer Support Centre.
Roche Diagnostics Ltd,
Charles Avenue, Burgess Hill, West Sussex, RH15 9RY
UNITED KINGDOM
UK Freephone number: 0800 701 000
ROI Freephone number: 1800 709 600
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