Specifications

Telephones and Peripherals

CIX Attendant Console

Strata CIX General Description 08/14 63

The CIX Attendant Console is designed to handle all call activity within a single Call Monitor

screen, shown below. All calls will appear in a single list.

Calls are marked with icons to show the current status.

Features such as Paging, Call Pickup, Call Park offer many alternatives. The Administration

window enables which option is the primary operation for that Attendant. For example, if two

zones are used for paging, as well as the All Call, then an option pull down arrow is next to the

icon. Clicking the icon starts the All Call Page, then the Attendant can select one of two page

zones.

All other views available for the Attendant are for administrative and management use. They do

not control any type of call handling except how chosen options affect the overall operation.

The CIX Attendant Console also enables an attendant to manage console settings, maintain a user

directory, and view call statistics. The Console provides a Name/Number search that works with

automatic or manual call handling. Other features include Queuing, DSS, signaling, Emergency

Call ID, keyboard or mouse operation, and headset or handset operation with volume control.

Menu Bar

Info Bar

Toolbar Icons

Call List

Call Status

icons

Call Attributes

(See Appendix

for definitions)

6594

View

Pane

Icons

Notes

Call

Monitor

Tabs