Specifications

Appendix – Specifications
Capacities
Strata CIX General Description 08/14 225
Device Monitor Capacities for Strata CIX Systems
Applications including Strata ACD, SCM, Tracer, Taske, VCS, FeatureFlex, and System TAPI
send requests to the Strata CIX system to monitor the status of the telephones using the respective
applications. These requests are sent over the CSTA ethernet link connecting the application and
the Strata CIX system. These requests can produce a heavy load on the CIX processor and LAN so
there is a limit to the number of telephones and devices that can be setup for monitoring and how
many can be active on a monitored call simultaneously. The capacity limits and a table listing how
the telephone and device capacities are counted is provided below:
CSTA Device Monitor Capacity Limits
The limits below apply to expanded and non-expanded CIX processor configurations.
• Total number of devices that can be monitored: CIX1200 = 1152; CIX40/100/200/670 = 512
• Total number of simultaneous device monitor calls: CIX1200 = 560; CIX40/100/200/670 = 320
Table 68 Applications using CSTA Device Monitors
Device Category Number of CSTA device monitors required
1 ACD Agent or Supervisor only. 1 CSTA device monitor per agent or supervisor.
2 ACD Agent or Supervisor with SCM and/or Tracer or
both.
1 CSTA device monitor per agent or supervisor.
3 Normal User with SCM and/or Tracer or both. 1 CSTA device monitor per user.
4 ACD Groups. 1 CSTA device monitor per group.
5 ACD Queue Announcement ports. 1 CSTA device monitor per port.
6 Extensions, Analog and T1 trunks/channels to be
monitored by Taske.
1 CSTA device monitor each.
7 Attendant Consoles 1 CSTA device monitor per console.
8 VCS users 1 CSTA device monitor per VCS user.
9 Feature Flex users 1 CSTA device monitor when user is using one
or more FF application.
10 System TAPI Service Provider application. 1 CSTA device monitor per TSP application
user.
Note The total CSTA Device Monitors used is equal to the sum of the devices in each Device Category.