Specifications

Features
Uniform Call Distribution
Strata CIX General Description 08/14 185
Interaction with Other Features
Call Forward, System Call Forward
UCD calls do not forward per the station’s call forward assignments. Calls routed directly to the
agent’s station, not through the UCD pilot, will forward when System Call Forward is set.
Do Not Disturb
If DND is activated while the call is ringing the agent, the ringing tone is stopped. However,
queuing or overflow is not executed. On the other hand, if DND is activated on the overflow
destination, the call does not overflow.
Dialed Number Identification Service
If the overflow destination is voice mail and the overflowed call is a DNIS call and associated with
VM-ID, VM-ID sent to Voice Mail follows DNIS specifications.
Station Hunting
The overflow destination can be a station hunting pilot or member. The system selects an idle
station from the Station Hunting group and terminates a call. If no idle station is found in the
station hunting group, the system camps on the call according to the station hunting specifications.
Offhook Call Announce (OCA), Handset Offhook Call Announce
Even if automatic OCA is set at the originator terminal and the overflow destination is set to allow
OCA, the overflowed call does not use OCA.
Private Networking
The overflow destination can be a station in another node. However, if the overflow destination is
an UCD pilot in another node and all agents are in logout, DND or Make Busy state, the call does
not overflow and stays in the queue.
Multiple Calling
If a UCD pilot is a member of a Multiple Calling Group (MCG), the call does not terminate at the
UCD agent. If all members are UCD pilots in a MCG, the caller hears ROT.
Door Phone
If a door phone call comes to UCD, it terminates to an UCD agent according to the hunting rule
even if the agent is not logged in.
Class of Service
Call is queued to UCD, even if caller’s Class of Service does not allow the camp on.
Lost Call Treatment
If a Lost call comes to UCD, it terminates to an UCD agent according to the hunting rule even if
the agent is not logged in.