Specifications

Features
Unified Communications
184 Strata CIX General Description 08/14
Traffic Reports
New traffic reports include outgoing and incoming trunk group usage, “all circuits busy” reporting
DTMF and conference circuits. The reports are stored on the processor’s Secure Digital (SD) or
Smart Media flash memory card locally, and reports can also be sent to a remote device over a
TCP/IP or RS-232 connection. Traffic reporting is set up based on day of week and time of day.
Reports are easy to read, time-stamped files that are generated and sent out hourly. No additional
software application is required.
Reports include traffic intensity on incoming/outgoing line groups and system resources such as
DTMF and Conference circuit usage. Reports can measure traffic in Centum Call Seconds (CCS)
or Erlangs. All circuits busy and Abandoned calls are also reported.
Unified Communications
Most businesses have several ways to communicate with their customers, suppliers, and each other
by using office telephones, cell phones, voice mail, email, video conferencing, instant messaging,
and more. In a non-unified approach, these various forms of communication work independently
of each other, sometimes causing you to try multiple methods before reaching someone.
Toshiba’s Unified Communications (UC) suite includes the structure and intelligence to enable
these various forms of communication to work together, so information reaches recipients quicker
and through the most appropriate medium. This type of Communications-Enabled Business
Process (CEBP) integration requires business applications and information databases to have
imbedded communications capabilities that become part of the business application.
Toshiba Unified Communications capabilities integrate with the Strata CIX IP PBX voice features
to form one comprehensive, integrated communication solution. These solutions work through a
seamless user interface that is independent of the device you use and works from any location. For
more details, refer to the MAS chapter with “Unified Communications” on Page 85.
Uniform Call Distribution
System Availability: All systems
Strata CIX systems have built-in Uniform Call Distribution (UCD) functionality, which provides
call flow to distribute calls more efficiently through a call center. UCD enables calls to be
answered by the auto attendant, which prompts the caller to dial the correct UCD group number or,
calls can ring directly to UCD groups. The call is then sent to the UCD agent or queue if all agents
are busy or logged out, but never to a busy number. Incoming calls can also be directed directly to
UCD groups without the use of an Auto-attendant.
Calls sent to agents are managed by distributed hunt to find the next available agent. Callers in
queue can receive music and announcements imbedded in one of the systems music-on-hold
sources, and each UCD group can share or have a separate music source. The announcements must
be recorded on the music source. Overflow timing is controlled by a unique overflow timer for
each UCD group. Agent log-in and log-out buttons make it easy for agents to sign in and out of the
system so that calls can be routed appropriately.
The built-in UCD standard feature is ideal for basic call processing applications not requiring the
more robust optional ACD and reporting capabilities available with Strata CIX systems.