Specifications

Features
Call Manager
176 Strata CIX General Description 08/14
Call Manager
The Call Manager (CM) is a powerful unified communications tool that provides the following
and much more:
• Desktop call control from your PC
• Customized call handling
• Outbound dialing from any
application
• CRM integration with screen pops
• Presence Viewer to display the status
of other users
• Instant Messaging / Chat
The Call Manager is built from the
ground up using .Net Framework 3.5 and
modeled against the Microsoft Fluent
Ribbon design. Combined with this
powerful GUI, Call Manager is easy to
use and manage.
The Call Manager buttons are created
equal so that any button can be
programmed as any other button. Call
Manager can use any of the buttons
including other buttons from the Buttons
companion application for ACD
functionality. Each Buttons companion
application can hold eight banks of 64
buttons per bank. You can have eight
instances of the More Buttons
companion applications to ensure that
you have enough buttons in the Call
Manager. All buttons can be programmed by the user for the following: Feature Code, Speed Dial,
System/PBS Commands, User Defined Actions, ACD keys, DSS Extension Key, Web Key, and
Run Programs.
Call Manager provides a powerful open architecture that allows companion applications to add
features and functions. These companion applications are provided as tabs on the Main Screen.
The companion applications includes ACD Viewer, Buttons, History, Contacts, Chat, Dialer, and
Web Browser.
The companion applications are docked in the lower panel of the SCM screen and are accessed
using the tabs. Users may also undock the companion applications and place them anywhere on
the desktop. Refer to the Call Manager User Guide for instructions on using these applications.
Figure 31 Call Manager Main Page