Specifications

Features
Hotline Service
150 Strata CIX General Description 08/14
Hot Desk Requirements
Shared telephones must be digital telephones. IP telephones are not supported by this FeatureFlex
application.
A basic port license and a digital station card are required for each physical telephone which will
be used for the Hot Desk application. An additional basic port license is required for each user who
will be logging into a desk phone and using the Hot Desk Feature. These “virtual” extensions will
be programmed into the CIX processor via eManager and will count against total system capacity.
For example, a Real Estate office may have a general area (sometimes called a bullpen) where
home-based agents can use company facilities and telephones. If the number of digital telephones
in the bullpen area is 8 and the number of home based agents is 68, the total number of digital
station cards required for this application is one. This card is physically installed into the cabinet
for connection to 8 desktop digital phones. The total number of basic licenses required for this
application is 76 (8 hard phones and 68 virtual DNs).
Although the total number of actual telephones is small, this Hot Desk application would require a
CIX670 because the CIX100 has a maximum of 72 DNs.
Shared digital telephones should have a sufficient number of programmable buttons to handle the
needs of all users. Otherwise, users may lose some programmed button functions when logging on
to a telephone with fewer buttons than their profile contains.
When a Hot Desk user is not using a shared phone, all calls to the user are routed to voice mail.
Add on modules and/or DSS consoles should not be used for telephones used by Hot Desk users.
Hotline Service
System Availability: All systems
If a station remains off hook for a programmable period, it can automatically be directed
(immediately or with a delay) to a pre-programmed destination. The station may have partially
dialed a number or have dialed no digits at all.
Each station is programmed with its specific ring down destination. This is particularly useful in
applications where employees, patients or guests are not expected to know where to call for help at
different times of the day. This feature is compatible with standard and digital telephones.