Specifications

IPedge Application Server for
Strata CIX
Strata CIX General Description 08/14 97
Messaging
The following is a list of Messaging features. The Messaging features are classified into Basic and
Advanced user features. Basic features do not require different licenses. However, Unified
Messaging requires an Advanced license. Messaging within IPedge App Server for Strata CIX is
categorized into the following feature sets: Automated Attendant, Voice Messaging, Unified
Messaging, Networking, Administration, Reporting, and Security.
Automated Attendant
Automated attendant routes incoming calls to the appropriate system extension without operator
assistance. One of the benefits of an automated attendant is that it eliminates the bottleneck of calls
at the operator’s console, particularly during peak hours, and allows callers to reach their desired
destination quickly. If a caller is not familiar with the telephone system’s extension number, the
automated attendant offers the caller the option of accessing a directory assistance function. The
function prompts the caller to dial a number up to nine digits that corresponds to the letters in the
party’s name. The system then performs a lookup and announces the available options.
Departments
In IPedge Messaging, Automated Attendant features are configured in Departments. Each
department’s automated attendant functions can be configured separately. Up to 999 separate
departments can be created, each with its own automated attendant greetings, day of week and
time of day timers, operator, incomplete call destination and directory assistance. Each IPedge
system ships with one department. Additional departments can be enabled with licensing.
Department Partitioning
Department partitioning allows for complete separation between departments or companies using
one Messaging system, allowing for complete “tenant” functionality.
Departmental Time Zone
Departmental time zone is a configurable setting that defines the appropriate time zone for
programmable departmental parameters, such as time of day-based greetings and call routing
rules.
Directory Assistance
Messaging allows for incoming calls to the auto attendant to dial the first letters of the called
party’s first or last name.
Do Not Disturb
A mailbox owner can set “Do not disturb” to have calls sent directly to voicemail.
Follow-Me
A mailbox can be set up to forward a call to an external phone number before the call is transferred
to voicemail. When using supervised follow-me, the mailbox owner can perform functions such as
record the call, conference in another subscriber, or send the caller back to the mailbox owner’s
voicemail box.