Specifications

Strata Media Application Server and
Integrated Voice Mail Cards
Strata CIX General Description 08/14 85
Unified Communications
The Toshiba UC Server supports all Toshiba UC Suite applications on one MAS platform,
dramatically decreasing the cost and complexity of deploying multiple applications. This includes
Presence, IM/Chat, PC call control, Auto Attendant, Voice Mail, Automated Speech Recognition,
Text-to-Speech, Unified Messaging, Interactive Voice Response, Automatic Call Distribution and
Reporting applications, Video Conferencing and Collaboration, FeatureFlex adaptability tools,
browser-based Network eManager system administration, and browser-based My Phone Manager
personal telephone administration.
Toshiba offers a unified communications product suite that is easy to acquire, deploy, manage, and
use. You can select the mix of modular capabilities that meet the specific needs of your business.
The Toshiba Unified Communications Suite provides the tools you need for effective
communications:
• Presence and Instant Messaging – With a
presence viewer you can see the status of other
users, both their telephone busy/idle status and
calendar status from Outlook integration, with the
ability to click on the name to either call or instant
message chat with them. You can decide the best
way to contact someone to maximize efficiency.
• Outbound Dialing from Any Application –
Making a call is as easy as highlighting a number
and clicking the mouse. You can also launch
electronic documents, applications and web pages directly from the SCM interface for quick
access to the most frequently used communications tools. This saves you valuable time.
• Desktop Call Control – Using the Toshiba Strata Call Manager (SCM) desktop call manager
application, you can combine the capabilities of your computer and telephone to dial, answer,
or transfer calls, and more, using your mouse without ever picking up the telephone. Clicking
on features make call transfer, speed dialing, and other functions faster and easier. SCM can be
used at your desk with your desk telephone or as a stand-alone IP soft phone providing mobility
and remote access. You get the efficiency of combining your telephone and computer into one
integrated communication tool.
• CRM Integration and Screen-pops – Your call
answering personnel can provide better service by
immediately knowing which customer is calling
with screen-pop integration to your customer
relationship management applications and
databases. This saves you time and serves your
customers better.
• One Number Access (find me follow me
sequential ringing) – Your customer dials your
number, and either rings your desk telephone and
mobile/cell phone simultaneously, or it tries your
desk telephone, then your cell phone, etc. until it finds you wherever you are. If you don’t
answer at any of the programmed destinations, your office voice mail takes the message. This
intelligent routing to any destination and only having one voice mail to check provides
efficiency and value.
• Off-premise Call Forwarding – Enables your incoming calls to reach you when you’re out of
the office and enables you to change your forwarding destination from any remote location.
You can stay in touch no matter where you are.