Owner`s manual

AccessLine Communications

Owner’s Manual AccessLine 8-23-11

4. Once the call has transferred to the desired voicemail box,

your line will hang up. Do not hang up the phone until the

line has disconnected.

Using Network-based Call Transfer

This call transfer method is used when you want to transfer a call

without tying up two lines on your phone system. It uses the

AccessLine network to transfer the call instead of the phone

system.

1. Receive a call on your Desk Phone

2. Touch #5 to start the transfer (this will place your caller on

hold)

3. At the dial tone, enter the extension or phone number you

want to transfer the caller to

4. When the transfer party picks up the phone, touch #5

again.

5. All three of you will be connected.

6. Hang up and the two parties are connected (without tying

up any of your lines)

Note

If the transfer party does not pick up the phone, touch #6 to return

to the original caller.

Call Park

To Park a call

Parking a call is very similar to putting a call on hold. The key

difference is, when you put a call on hold you can only retrieve the

held call from the phone that put the call on hold. With Call Park,

you can put a call on hold and pick it up from ANY phone within the

same Call Park Group. Each phone has 4 Park positions located on

the far right of the phone, labeled 1 through 4. Through the Admin

Portal, Call Park Groups can be creates so specific groups of

phones can park calls for each other. If you do not create specific

Call Park Groups, all phones are automatically assigned to the

Standard Call Park Group.

To create a Call Park Group which allows specific phone to park

calls for each other, login to the Admin Portal and click the Groups

Tab then select Call Park Groups.

To Park a Call:

1. While on a call, press any one of the 4 PARK keys not

currently in use

2. The caller will be placed on hold and you will see the word

“HOLD” on your phone.