Owner`s manual

AccessLine Communications

Owner’s Manual AccessLine 8-23-11

To Do an Unsupervised Call Transfer- Used when you have one

OR two calls on your phone.

Note: The following instructions assume you are on a call and that

your phone only has one call active.

1. Press TRANSFER key

2. Your caller will be placed on hold

3. When you hear the dial tone, dial the desired extension

number or phone number

4. Once the call has transferred, your line will hang up and

the extension you transferred to will ring and connect to

your caller. Do not hang up the phone until the line has

disconnected.

To Do a Supervised Call Transfer- Used when you have ONLY

ONE call on your phone

Note: The following instructions assume you are on a call and that

your phone only has one call active.

1. Place the caller on hold by pressing the hold key

2. Press the down arrow to access a second line

3. When you hear the dial tone, dial the desired extension

number or phone number you wish to transfer the call to.

4. Announce the call to the new party

5. To initiate the transfer, press TRANSFER key

6. Your line will hang up and the extension you transferred to

will ring and connect to your caller

Note

Transferring an external call to an external number ties up two

lines. If you wish to avoid tying up two lines, please refer to “If

you phone has 2 calls active, please refer to “Using Network-

based Call Transfer”

Call Transfer to Voicemail

You may transfer any caller to a specific voicemail box belonging

to any other user on the system.

1. Receive or place a call on your Desk Phone

2. Press the TRANSFER key

3. Dial *99 followed by the extension number of the desired

person. DO NOT HANG UP