Owner’s Manual V.1.
Table of Contents 1 Introduction ......................................................................... 7 Conformance ......................................................................... 7 Important Safety instructions ................................................ 7 FCC Information..................................................................... 9 Using this Document ........................................................... 16 Basic Requirements ............................................
Using the Speakerphone Key ...................................... 39 Using the Mute Key ...................................................... 40 The Ringing / Message Waiting Light: ........................ 40 Using the Function Keys .............................................. 41 Desk Phone– Basic Call Features...................................... 42 Answering a call............................................................ 42 Placing a call ...........................................................
Call Log (Call Record) .................................................. 57 Speed Dial list ............................................................... 58 Personal Phone Book .................................................. 59 Auto Answer .................................................................. 60 Caller Blocking .............................................................. 60 Distinctive Ringing ........................................................ 61 Inbound Caller ID ................
Placing a Call on Hold .................................................. 76 Receiving a Second Call .............................................. 76 Swapping Calls ............................................................. 76 Conferencing Calls ....................................................... 77 Calling with a Call on Hold ........................................... 77 Transferring Calls .........................................................
Changing the Keypad Sound....................................... 87 Changing Advisory Tones ............................................ 87 Enabling/Disabling Silent Mode ................................... 87 Managing Contacts.............................................................. 88 Contacts List ................................................................. 88 Adding a Contact .......................................................... 88 Editing a Contact .......................................
1 Introduction Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in „Voice over IP‟ services. This User Guide will show you how to setup and use your new DPS FLEX phone system and service. IMPORTANT SAFETY AND CONFORMANCE INFORMATION FOR IP PBX BASE UNIT AND DESKPHONES Conformance This equipment is designed for use in the United States.
never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local Power Company. The power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging.
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details. The REN is used to determine the quantity of devices that may be connected to the telephone line.
Port Line 1 Line 2 Line 3 Phone FIC 02LS2 02LS2 02LS2 02LS2 SOC 9.0Y 9.0Y 9.0Y 9.0Y USOC RJ11C RJ11C RJ11C RJ11C REN 0.1B 0.1B 0.1B 0.1B Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the off-peak hours, such as early morning or late evenings.
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. RF Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice to enable you to make the necessary modifications in order to maintain uninterrupted service. If the trouble is causing harm to the telephone network, the telephone company may request you to disconnect the equipment from the network until the problem is resolved.
b) The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. c) Should you experience trouble with this equipment, please contact your Service Provider for repair or warranty information.
Sensitive Electronic Environment Any radio-based equipment can potentially cause interference with other equipment and can be interfered from other equipment. This also applies for DECT equipment. However due to the very low transmission power level the chances for interference are very small. Research proves that operational DECT phones normally don‟t influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e.g. sensitive laboratory equipment.
• Consult the dealer or an experienced radio/TV technician for help. WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user‟s authority to operate the equipment. Privacy of communications may not be ensured when using this phone. Exposure to Radio Frequency (RF) Signals: This wireless phone is a radio transmitter and receiver.
Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages. Bold text is used for text strings that you type when prompted by the program, and to emphasize important points.
2 Getting to know your DPS FLEX system Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don‟t have data wiring, you may use the optional Base Unit and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly. In order to begin using your new phone system and service, you need to perform the following steps: 1.
Shared Lines: This diagram depicts the setup options for a Shared Line system. Shared Line systems require the optional Base Unit. The Base Unit provides the ability to have more phones than phone lines as well as the ability to use an existing fax machine. By purchasing the optional Wireless Adapters you may also connect Desk Phones wirelessly. Single Line Phones: This diagram depicts the setup options for Stand Alone Phones.
Cordless Phones: This diagram depicts the setup options for Cordless Phones. Cordless phones can be used in conjunction with Shared Line Phones and the optional Base Unit or they can be installed as Stand Alone Phones. Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service.
Setup Options that are not supported The following setup options ARE NOT supported: 12345- Connecting one phone to another Connecting a phone to the base unit then connecting a PC Connecting a phone to the base unit wirelessly and then connecting a PC Connecting a PC to the base unit Connecting a phone to a router that is connected to another router Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number.
3 Installing your DPS FLEX Phone System Installing the Optional Base Unit The Optional Base Unit allows you to: Have more phone than phone lines, also called Shared Lines Connect to an existing fax machine without purchasing an additional fax line Use the optional Wireless Adapters to connect Desk Phones wirelessly Connect one existing phone line When selecting the location for the Base Unit please consider the following: Distance from your existing router - You will need to connect the Base Unit to your r
2. Connect the Base Unit to your Existing router Use the Blue WAN Cable and connect one end to the To Router port (located at the top of the base unit). Connect the other end of the blue WAN cable to an unused LAN port on the back of your existing router or modem/router. 3. Connect power to the Base Unit Use the included power cord and plug one end into the red “Power In” port on the back of the Base Unit and the other into the wall outlet.
You may connect one existing phone line (called CO line) into the DPS FLEX phone system. This is generally done when you first receive the system and are in the process of porting the phone number on that line to AccessLine. This way, you can continue to use that phone number and phone line with the DPS FLEX phone system until the number has been ported. To do so, plug the existing phone line into the orange line port labeled CO Line 1on the back of the base unit.
Installing Desk Phones Desk Phones can be installed in the following ways You may connect up to 4 Desk Phones to the Optional Base Unit You may connect Desk Phones Wirelessly to the Optional Base Unit with the Optional Wireless Adapters You may connect Desk Phones to your existing router You may connect Desk Phones to any data wall jack on your existing network You may connect a Desk Phone to a wall jack or router then connect a PC to the Desk Phone. 1.
6- Option 1: Connect Desk Phones using your existing data network Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network (router, switch or wall jack).
Option 3: Connect up to 4 phones directly to the Base Unit. Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into one of the four green phone ports on the back of the base unit. To the Base Unit From the phone Option 4: Connect phones wirelessly within 40’ using the Wireless Adapter The wireless adapter allows a desk phone to be used without a cord connecting it to the base unit.
3. Connect Power to the Desk Phone Use the included power cord and plug one end into the back of the phone and the other end into the wall outlet. The phone will indicate that it is configuring itself. Once the phone has finished its configuration, it is ready to make and receive phone calls. Note To the right of the power plug is a switch marked Power Source. The switch position must be set to Adapter. POE is not supported.
Step D Seat the U-type leg (3) onto the big U-type frame (4) at about a 30º-angle position. -OrStep E Pull-in the U-type leg (3) and seat it at about a 45º-angle position in the big U-type frame (4). -OrStep F Pull-in the U-type leg (3) and seat it at about 60º-angle position in the big U-type frame (4). Wall-mounting a Desk Phone The IP phone can be used on the desktop or mounted on a wall.
Connect all cables to the jacks on the phone, and then mount the phone's holes (5 top, 6 left and 7 right) to the screws on the wall. Step F Under the hook switch, find and press the cradle latch (8) to let it down. Then hang up the handset and re-attach the curled cord. Installing Cordless Phones Cordless Phones can be installed in the following ways Cordless Phones can be used with or without the Optional Base Unit You may use up to 3 Cordless Phones per Cordless Transmitter.
2. Connect the other end of the black Ethernet cable to any free port on your existing router or anywhere on your existing data network. 3. Connect the Cordless Transmitter power adaptor to the “DC 920V” connector at the rear of the Cordless Transmitter, and then plug the power adaptor into a power outlet. Note The connector labelled “LINE” at the rear of the Cordless Transmitter is not used. Do not connect anything to this connector. Setting up the Cordless Phones 4.
6. Insert the battery at an angle so that the metal contacts on the battery line up with the metal contacts in the phone. Press down to secure the battery in place. 7. At an angle, insert the tabs at the top of the battery door into their slots. Then press down so that the other six tabs click into their respective slots. It may take a bit of pressure. 8. Install the optional Belt Clip by inserting the rounded end of the Belt Clip Cover removal tool into the slot on the top of the phone.
9. Place each Cordless Phone into its cradle. The handset will automatically power up, and the display will flash the message “Registering to Gateway”. This will also begin to charge the battery. It is recommended that you charge the battery fully before first use. This takes approximately 10 hours. Note You may see the message “Please place handset in charger to start auto registration with the gateway. Restart the gateway to enable the registration mode”.
Installing a Fax Adapter Fax Adapters are used to connect your existing fax machine to the AccessLine Network You may connect your Fax Adapter directly your existing router You may connect your Fax Adapter to any data jack on your existing data network 1 . Connecting Your Fax Machine Using your existing fax machine and fax cord, plug the cord from the fax machine into the “PHONE 1” port on the back of the fax adapter. Phone 2 port has been disabled. Note 2.
When the LED lights on the Phone Adapter are solidly lit green, you are ready to send and receive faxes. Note • If your fax machine has an “ECM” (Error Correction Mode) feature, please disable this function. • Check your fax machine‟s speed (sometimes called “Baud Rate”), and set it to 9600 or lowest possible speed. Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s).
NOTE- You will activate all of your lines at once, so if there is no “Activate Lines” button, then you have already activated the lines.
3.
Using the Desk Phone display The Desk Phones' display presents various prompts and information, and provides selectable options to the extension user. Read this section to learn how to navigate in the menus of your Desk Phone. You can use the LCD menus to configure most settings of your Desk Phone. Press the LEFT soft key to start the menu selection process. This is the first display shown when you press the LEFT soft key.
Navigate in the Menu Use the Navigator Control Press the checkmark (OK) key to scroll to the desired item. key to select the appropriate item. Pressing the checkmark (OK) key again will confirm and save the setting of the item you selected, and cause you to return to the previous menu. Thereafter, the menu will roll back to the upper level of the menu tree.
You can enter numeric or alphabetic characters in certain menus, such as in the Phone Book. When you are on a menu that accepts characters, you will see "ABC" above the left soft key. Press the LEFT soft key to cycle through the options of ABC, 123, and abc. These options represent characters in upper case, numeric digits, and characters in lower case. While entering an item, you can switch between the three options to use upper and lower case characters as well as numbers.
Volume Adjustment Using the Volume Keys on the Phone Use the Volume Control button to adjust the volume of calls. The Volume Control button is used under the following conditions: When using the handset … use the Volume Control button to adjust the volume level that you experience when using the handset. When using speakerphone mode … use the Volume Control button to adjust the volume level that you experience when using the speakerphone.
Using the Function Keys Phone Button What it Does Press this button to setup your voicemail box, enter a personal greeting for your callers, or to listen to your voice messages. See the Desk Phone user guide for instructions on how to use the voicemail system. Press this button to view your personal phone book. See the Desk Phone user guide for instructions on how to add, edit, and use the personal phone book. Press this button to redial the last number.
Phone Button What it Does This is the “left” navigation button. This is the “top” navigation button. This is the “bottom” navigation button. This is the volume control; it controls the volume for the ringer, the speakerphone, and the handset and headset volume. Pressing the “+” key raises the volume and pressing the “-” lowers the volume. Desk Phone– Basic Call Features Placing and Answering Calls Answering a call Each phone has been assigned a phone number from AccessLine.
2. Note Dial the extension number You do NOT need to dial 9 to make a phone call. Handling Multiple Calls You can make or receive two simultaneous phone calls on your Desk Phone. These can be two different phone calls or the calls can be joined in a conference. If you are on a call and have another call on hold, or you are on a conference with two callers, the third call will be sent to your voicemail box.
3. Once you have done this, the soft key will say “Line 1”. Press the softkey again to place the new party on hold and at the same time return to the first party. Method 2 1. 2. 3. Note Press the Line 2 soft key. This will place your caller on hold Dial the phone number or 3-digit extension number.
To Do an Unsupervised Call Transfer- Used when you have one OR two calls on your phone. Note: The following instructions assume you are on a call and that your phone only has one call active. 1. 2. 3. 4. Press TRANSFER key Your caller will be placed on hold When you hear the dial tone, dial the desired extension number or phone number Once the call has transferred, your line will hang up and the extension you transferred to will ring and connect to your caller.
4. Once the call has transferred to the desired voicemail box, your line will hang up. Do not hang up the phone until the line has disconnected. Using Network-based Call Transfer This call transfer method is used when you want to transfer a call without tying up two lines on your phone system. It uses the AccessLine network to transfer the call instead of the phone system. Note 1. Receive a call on your Desk Phone 2. Touch #5 to start the transfer (this will place your caller on hold) 3.
3. The selected park button will flash on all phones in the same Call Park Group (for example if you parked a call on Park button 1, the Park button 1 will flash on your phone and all other phones in your Call Park Group) To pickup the parked call, press the flashing park button on 4. any phone Note . When a call is parked on a phone, one of the lines on that phone is used until the call is picked up by another phone.
Note before dialing 400. If you have two calls on hold/parked, you cannot use paging.
7. 8. Press the Key Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. 9. Press the Key. Conference Calls The Desk Phones will allow you to talk with two different people at the same time. For example, if you are on a phone call with one person and want to also talk to another person at the same time on the same call, you can join these two conversations together in a conference.
Handset to Headset -- You are using the handset and want to switch to the headset mode. Press the headset button and place the handset on hook. NOTE: The call will not switch to headset mode until you place the handset on hook. Speakerphone to Handset --You are using speakerphone mode and want to switch to the handset. Lift the handset off hook and the call will switch to the handset immediately. Speakerphone to Headset --You are using speakerphone mode and want to switch to the headset mode.
Retrieving messages when you are away from the office 1. 2. Dial your Desk Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call 1. 2. While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back Change your Voicemail PIN 1. 2. 3. 4. 5.
Record a Personal Greeting via the Phone 1. 2. 3. 4. Press the fixed key with the envelope graphic, or dial the phone‟s phone number. Enter your PIN when prompted or enter your PIN over the greeting. Select 8 for User Options Select 1 to record your Unavailable Greeting. Follow the instructions. Forward Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. 1. 2. 3. 4. 5. 6.
Retrieving messages via the Web 1. 2. Once logged in, click the Play button associated with the voicemail message you wish to listen to The voicemail message will play through your speakers Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website.
4. 5. 6.
Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. 1. 2. 3. 4. 5. 6. 7. 8. Go to www.accessline.
individually. Voicemail groups are created through your personal website. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Change the Number of Rings Before Voicemail Picks Up Your Voicemail box is programmed to take messages when you can‟t answer your phone. If you want the phone to ring more or less times, you may change this setting: 1. 2. Press CONFIG button under the display Use the DOWN arrow of the navigation pad to scroll to “Call Forward" 3. 4. Press the Key. Use the DOWN arrow to “No Answer Forward" of the navigation pad to scroll 5. 6.
you can return their call right from the missed calls list, and if you like, you can then edit and save that number to your personal phone book. The Desk Phone stores the last ten numbers received, missed and dialed. To Display the Call Log 1. Press the CONFIG button under the display 2. Use the DOWN arrow of the navigation pad to scroll to CALL RECORD. 3. 4. Press the Key. “Call Record Type” will be displayed. Make your choice from the options for Dialed Calls, Missed Calls, or Received Calls 5. 6. 7.
Dial a number in the system speed dial list 1. 2. 3. Pick up the handset or press the speakerphone key Press the SPD Softkey Enter the speed dial number 4. Press the key Personal Phone Book The Desk Phone can store 400 numbers in a Personal Phone Book. Numbers can be dialed directly from the phone list and you can edit then save received or missed calls to this personal directory from the received, missed and dialed call lists.
Auto Answer Auto Answer, when set, will ring the called station two times and then automatically answer the call in speakerphone mode using the speakerphone. Set Auto Answer 1. Press the CONFIG button under the display. 2. Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER. 3. 4. 5. Press the Key. “Auto Answer: Off” will be displayed. Using the Up or Down arrow, select “On”. 6. 7. Press the Key. Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. 8.
10. Press the Key. Distinctive Ringing Distinctive ring tones can be selected allowing adjacent users to tell which phone is ringing. Distinctive Ringing is set per phone and is for external calls only. You can change the ring tone of any phone through the LCD menu. Ring tones are named for various countries and the ring tones emulate the sound of a ringing phone in that country.. To set Distinctive Ringing from the Desk Phone 1. Press the CONFIG button under the display 2.
Extension Set-Up options Do Not Disturb A Desk Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phones voicemail box without ringing the phone. Set DND 1. Press the CONFIG button under the display. 2. Use the DOWN arrow of the navigation pad to scroll to DND. 3. 4. 5. Press the Key. “Do Not Disturb: Off” will be displayed. Using the Up or Down arrow, select “On”. 6. 7. Press the Key.
Speakerphone Mic Headset Speaker Headset Mic Controls the volume level to the other party when using the speakerphone Controls the volume level to your ear when using a headset Controls the volume level to the other party when using a headset Program the Phone Volume feature from phone: 1. 2. Press the CONFIG button under the display “Volume” will be displayed as the first menu item 3. 4. 5. Press the Key.
4. Cordless Phones Introduction The DPS FLEX phone system supports up to 3 Cordless Phones per Cordless Transmitter. The Cordless Transmitter is used to connect the Cordless Phones to the AccessLine Network. The Cordless Transmitter can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch.
• Key lock option • Call forward - all, busy, no answer • Call timer • Call transfer and call hold • Call waiting indication • Call park/pickup • Caller ID with name from phone book • Distinctive ringing • Call log of incoming/outgoing/missed calls • Call return (from call log) • Customizable phone settings • Intercom • Contacts List (up to 200 entries and 4 numbers per entry) • Voicemail • Speed dial support • Three-way conferencing • Call hang up (upon return to charging cradle) • On-hook dialing (pre-dia
section describes the function of the lights on the Cordless Transmitter and some of the initial phone startup screens. Cordless Transmitter Basics The Cordless Transmitter provides wireless connectivity to the Cordless Phones. The Lights on the front of the Cordless Transmitter indicate the current status. After the initial installation and activation, the POWER and I-NET and VOIP lights should remain lit.
LINE (back of unit) Indicates the Telephone Line Connection port (PSTN), which is not used. Registering a Cordless Phone Each Cordless Phone must be registered with your CORDLESS TRANSMITTER before it can be used. If the Cordless Phone is not registered, one of the following messages appears on the Cordless Phone displays: Searching for Gateway Or Please place Cordless Phone in charger to start auto-registration with the gateway. Reset the gateway to enable registration mode.
Cordless Phone Key Descriptions The Cordless Phone has a front keypad as well as some side keys. These keys can be used to customize your Cordless Phone as well as make and manage calls. The following table describes the keys on the key panel of your Cordless Phone. Keys Key Description Softkeys - Select from the right and left choices displayed in the bottom corners of the Cordless Phone screen using the softkeys. The Cordless Phone idle screen softkeys are Call log (left key) and Options (right key).
Star Key - Change the input mode while entering text using the star key. The current input mode displays on the upper right corner of the screen. Lock or unlock the keypad from idle mode using the star key (press * then the Lock or Unlock softkey). A key appears at the top of the Cordless Phone display when the keypad is locked.
Idle Mode Options When in idle mode, the Options softkey displays in the lower right corner of the screen. Pressing the Options softkey displays the following options: Option Description Redial Allows you to redial the last number dialed. Active Calls Not used DND Allows you to enable/disable Do Not Disturb on your phone. Call Parked 1 to 4 Shows you the status of the 4 Call Park positions. Red indicates the call park position is not in use, black indicates the position is in use.
Icon Description Intercom - Allows you use the Intercom feature and broadcast to all Cordless Phones associated with the same Cordless Transmitter. Messages - Allows you to access and play your voicemail messages. By clicking the Voicemail icon, you will be presented with a screen that displays the number of new voicemail messages and the total number of voicemail messages in your voicemail box.
• Set up a group of contacts Using the Volume Control The volume control is located on the left side of the phone. You can increase or decrease the volume while on an active call as required. To adjust the volume on the phone, do the following. 1. Press the key to increase the volume as required. 2. Press the key to decrease the volume as required. Using the Speakerphone The speakerphone control is located on the left side of the phone beneath the volume control.
Paging (Intercom) From any Cordless Phone, you may initiate a page which allows you to broadcast to all other Cordless Phones and Desk Phones Initiating a Page 1. In Idle mode, dial the paging group number (all page is group 9100) 2. 3. Press the key.
3. Select the number you want to call, and then press the Green key . Calling Using Redial To call using redial do the following. 1. In Idle mode, press the Options softkey. 2. 3. Select Redial, and then press OK The most recently dialed number displays. 4. Press the Green key to call the number. Calling Using Speed dial To call using a speed dial key, do the following. Note: You must pre configure the speed dial keys before using these procedures. 1.
1. In Idle mode, press OK to display the Main Menu. 2. Select Settings 3. Select Telephony settings, and press OK and press OK 4. Select Answer Mode, and press OK 4. Select Auto answer, and press OK 5. Navigate to Enabled or Disabled, and press OK select. to Any Key Answer Mode You can choose to answer incoming calls by pressing any key, using the any key answer setting. To enable or disable any key answer mode do the following. 1. In Idle mode, press OK to display the Main Menu. 2.
The green phone icon with the raised handset indicates that you are connected to another phone The gray phone icon indicates that you are predialing a phone number or extension. You must press the green key in order to place the call. The yellow phone icon indicates that a call is on hold The red phone icon indicates that you have disconnected.
2. Select Swap calls and press OK Conferencing Calls While on an active call with a second call on hold, you can connect to both calls at once. To connect to both calls do the following. 1. Press the Options softkey. 2. Select Conference and press OK Calling with a Call on Hold You can make a second call while one call is on hold. The caller on hold hears music playing until reconnected as an active call. To make a call while leaving a call on hold, do the following. 1.
Blind Transferring to another phone number: You may want to transfer an active call to another phone number. To transfer a call to a number you enter, do the following. 1. During an active call, press the Options softkey 2. 3. Select “Hold call” and press OK Press the Options softkey. 4. 5. Select Transfer, and press OK Dial the phone number that you want to transfer to. 6. Press OK . to transfer the call.
Call Park Parking a Call Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone. Each Cordless Phone has 4 park positions. Each phone can park up to 2 calls at a time.
message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Similar to the Desk Phone, you may access voicemail through the phone, change your PIN and record your voicemail greeting. To access your voicemail messages: 1. In Idle mode, press OK 2.
For all other Voicemail functions, please refer to the voicemail section for Desk Phones as Desk Phones and Cordless phones have the same voicemail features and capabilities. Call Forwarding Unconditional Call Forwarding You can set your Cordless Phone to forward all calls to another phone number by using the Call Forwarding Unconditionally feature. Configuring Unconditional Call Forwarding To forward all calls to another phone number: 1. In Idle mode, press OK to display the Main Menu. 2.
Busy Call Forwarding You can set your Cordless Phone to forward calls if your phone is busy by using the Call Forwarding Busy feature. Configuring Busy Call Forwarding To forward all calls to another phone number when your phone is busy: Note 1. In Idle mode, press OK to display the Main Menu. 2. Select Settings 3. Select Telephony settings, and press OK 4. Select Call Forwarding and press OK 5. Select On Busy, and press OK 6. 7.
Note 8. Enter the Timeout (number of seconds the phone should 9. 10. ring before forwarding) and press OK Press the Yes softkey if prompted to Save Press the Red key to go back to the idle menu By default the On No Answer Forwarding is set to forward to the extension of the phone (for example if the phone is extension 105, the No Answer Forwarding is set to 105).
1. Press the Options softkey. 2. 3. Select Input Mode and press OK From the list of input modes, select the format you want to use to input characters or numbers, and press OK ABC Types all upper case letters. Abc Types first letter in a sentence in upper case and the remaining letters in lower case. abc Types all lower case letters. 123 Types numbers only. Note While entering characters, you can press the * (star key) to quickly change the input mode.
To temporarily change the time zone: 1. In Idle mode, press OK 2. Select Settings 3. Select Telephony Settings, and press OK 4. Select Time and Date, and press OK 5. Select Time zone and press OK 6. Select the appropriate time zone and press OK NOTE: Note to display the Main Menu. and press OK . Pacific Time = “GMT-8” Mountain Time = “GMT-7” Central Time = “GMT-6” Eastern Time = “GMT-5” IMPORTANT: This will temporarily change your time zone.
4. Press the red key to exit. Setting Audio The Cordless Phone has a variety of audible indicators, ranging from incoming call rings to keypad button sounds. All sounds can be turned off or customized through the Cordless Phone menu. Changing the Ringer Melody You can specify a ringer melody for each type of call that you receive. To change the ringer melody, do the following. 1. In Idle mode, press OK 2. Select Settings 3. Select Audio settings, and press OK 4. 5.
4. 5. Select Message tone, and press OK Select a tone from the list that notifies you of messages on your phone. You can scroll through the list of tones using the navigation keys and hear a sample of the tone by pressing the Play softkey. To disable message tones, select Silent. 6. Press OK Changing the Keypad Sound When you press the keys on the keypad, a default tone is audible. You can change this tone or disable it if required. To change the keypad sound: 1. In Idle mode, press OK 2.
Note 4. 5. Select Silence, and press OK Select Silent on to disable all sounds on the phone. Select Silent off to hear all sounds as you use the phone. 6. Press OK to save the setting. Note: You can also enable or disable the silent mode from the idle screen by pressing the “#” key, and pressing the Silence on softkey or Silence off softkey as required. Managing Contacts Contacts List The Contacts List on your phone is empty by default. You can manually enter new contacts in the list as required.
7. Scroll to the type of number you want to add, and press OK 8. • • • • 9. 10. For each contact, you can assign the following phone numbers: Home number Cell number Business number Other number Enter the phone number and press OK Press the Save softkey to save the contact. Editing a Contact To edit an existing contact, do the following. 1. In Idle mode, press OK 2. 3. 4. Select Contacts and press OK Select the contact you want to edit. Press the Options softkey. 5. to display the Main Menu.
6. Press the Yes softkey at the delete prompt. Deleting All Contacts To delete all contacts in the Cordless Phone list, do the following. 1. In Idle mode, press OK .. to display the Main Menu. 2. 3. Select Contacts Press the Options and press OK softkey. 4. 5. Select Delete all contacts, and press OK Press the Yes softkey at the delete prompt. Changing the Default Number for a Contact The first number you save for a contact is automatically the default number.
5. 6. 7. 8. Select a speed dial key (from 1 through 9) to assign to the contact. Press the Add softkey to add the contact to that speed dial key. The speed dial is immediately applied. Press the Red key to exit. Note: To call a speed dial entry press the speed dial number and then press OK ... Note: In the speed dial screen, to replace an existing entry select the speed dial entry you want to replace, and press the Replace softkey.
6. Select the group or groups you want this contact added to 7. 8. using the OK key. Press the Red key to return to the contact page. Press the Save softkey to save your changes to this contact, pressing the Yes softkey when prompted. Call Log The call log keeps track of all your incoming and outgoing calls. It consists of four pages or screens that you can scroll through using the navigation keys on the Cordless Phone, including a page of all calls, and then lists by category.
Resetting the Cordless Transmitter In order for your Cordless Phones to register with the Cordless Transmitter, when you first install a new Cordless Phone you must press the RESET button on the rear of the Cordless Transmitter. Once your phone is registered you should not need to repeat this procedure. Each time you reset the Cordless Transmitter, the Cordless Phones will re-register. Make sure Cordless Phones are within range of the Cordless Transmitter to register properly.
You may enter the Administrator menus through any Desk Phone. Once you have accessed the Administrator menu, you may change the Administrator password, lock/unlock the phone and reboot the phone Changing the Desk Phone Administrator Password The default Administrator Password for the Desk Phones is 9999. You may change it to any number between 1 and 9 digits. Change the Admin Password from the desk phone 1. 2.
10. Press the Key. Unlocking a Phone 1. 2. 3. The desk phone will show: Phone Locked… PIN: Enter the Admin Code-9999 is the default The phone will unlock Making Changes through the Web-based Admin Portal The Admin Portal allows you to manage virtually all aspects of your AccessLine phone system and phone service.
Logging In In order to use the features of the Admin Portal, first you must log in to the website. You should have received an email from AccessLine with a link to a web page that helps you create your User Name and Password. If you have not received this email, please contact AccessLine Customer Service. 1. 2. 3. 4. Go to www.accessline.
Viewing a List of your Phone Numbers and Extensions To view a list of all phone numbers and extensions, click the Numbers & Extensions tab within the Admin Portal. You will be presented with a sortable table displaying all phone numbers, extensions, equipment and services. To view detailed information or make a change to a phone, piece of equipment or service click the associated Edit button.
Moving a Stand Alone Phone A Stand Alone Phone is a phone that is not associated with an optional Base Unit. You may move any Stand Alone Phone to a new address providing the address is within the AccessLine coverage area. Before moving the phone: 1. 2. 3. 4. 5.
Moving a Shared Line Phone A Shared Line Phone is a phone that is associated with an optional Base Unit. You may move any Shared Line Phone to a new address providing the address is on the same local area network as the Base Unit (for example to a different floor or suite). You may also move all phone and the Base Unit to a new address providing the new address is within the AccessLine coverage area. Before moving the phone or phone system: 1. 2. 3. 4. 5. 6.
Changing the Extension Number of a Phone Each phone automatically receives an extension number. You may change the extension number of any phone or swap the extension numbers of two phones. To change an extension number: 1. Enter the new number in the required field 2. Click the Save button. Note Note- You may change the extension number to any other unused 3-digit number between 100 and 899 excluding 311, 411, 511, 611, 711 and 811.
Changing the Display Name of a Phone By default, phones do not have display names. When you call from one phone to another phone within the phone system, the display name is shown on the screen of the called phone so that person knows who is calling. To add a display name to a phone: 1. 2. Enter the name in the required fields Click the Save button. Changing the Time Zone of a Phone Each Stand Alone phone can have a different Time Zone. All shared line phones share the same Time Zone.
Changing the Outbound Caller ID of a Phone The Outbound Caller ID is the phone number that is presented to other phones when you place a call from a phone. Each phone can have a unique Outbound Caller ID, all phones can have the same Outbound Caller ID or you can choose any Outbound Caller ID for any phone. To change the Outbound Caller ID: 1. Select between: The phone number assigned to the phone Any other phone number assigned to your company Block Outbound Caller ID from the phone 2.
Changing the Failover Routing of a Phone Failover Routing allows the phone to be automatically forwarded to another phone number in the event of a phone network, power or local network outage. To change the Failover Routing: 1. Select between: Sending calls to the phone‟s voicemail box Any other phone number such as a cell phone 2. Click the Save button Viewing Call History for a Phone Use this page to view all inbound and outbound calls for this Phone.
Admin Portal Additional Features: For the following features, please refer to the Admin Portal Reference Guide: Viewing a list of your phone lines Viewing a list of all your phone equipment Using your own Hold Music Creating Call Park Groups Creating Paging Groups Creating company-wide Voicemail Distribution Groups Viewing your invoice Viewing and changing your credit card information Viewing your Order History AccessLine Communications Owner’s Manual AccessLine 8-23-11 104
