Troubleshooting guide

Rev: March 2, 2009 Access HD is a registered trademark of GXI International, LLC 5 of 7
Sound - Troubleshooting
No sound.
Try pressing the MUTE button on the remote.
Make sure the audio cable between the receiver and the TV audio
jack or your audio system is connected properly.
Try pressing the VOL+ button on the remote continuously.
Try turning the receiver off and then back on again.
Try pressing the MUTE button on the TV remote.
Try pressing the VOL+ button on the TV remote continuously.
Volume buttons on remote do
not change volume on the
converter.
Make sure the remote is aimed directly at the converter (not the
TV).
Try pressing the VOL+ button on the remote continuously.
No sound through one, or
both, channels of the RCA
Make sure both L and R audio cables are securely connected on
both ends
Try another known working audio patch cable.
Audio out ports are bad.
Make sure the audio input being used is the same as the video
input (Video 1 —> Audio 1; Video 2 —> Audio 2; etc.)
I hear humming when I hook
up the converter box.
Make sure the volume is all the way UP all the way on the
converter box. Turn the volume to Middle or less on the TV.
Try hooking it up to another TV.
Audio out ports are bad.
You must use the coaxial cable to connect to your TV (if you want
to pass along the signal to the TV). When the converter box is off,
the RF signal is cut-off and will not go to the TV (unless it is one of
the boxes with RF pass through).