Access HD Troubleshooting Guide MODELS: 1010-D, 1010-U 1020-D, 1020-U 1020A-D, 1020A-U 1030-D, 1030-U Rev: March 2, 2009 Access HD is a registered trademark of GXI International, LLC 1 of 7
Power and Display - Troubleshooting Takes a while for unit to display anything on TV System has to finish the initialization of the main chip (boot-up time). If you are able to scan channels successfully, but after turning the unit off, you see a message that says please scan channels when the unit is powered up again. You may have a memory component failure. To process a warranty claim for this issue, you can return the unit to us with the M E M 101 written on the package.
Connections and Cables - Troubleshooting Where does the antenna plug in? The antenna plugs into the back of the converter, at the RF IN or ANT IN jack. How do I connect the converter box to my TV? Look at the diagram on page 7 of the Owner’s Manual. Using the supplied RF Cable, on the back of the converter, the RF OUT goes to the back of the TV at the RF IN or ANT IN jack. Look at the diagram on page 7 of the Owner’s Manual.
Buttons and Remote Control - Troubleshooting Test Channel Down or Power button on unit. Channel Up Button on unit does not work. If other buttons work, unit has defective Channel Up button. Unit needs to be repaired. Channel Down Button on unit does not work. Test Channel Up or Power button on unit. If other buttons work, unit has defective Channel Down button. Unit needs to be repaired. Power Button on unit does not work. Test Channel Down or Channel Down button on unit.
Sound - Troubleshooting Try pressing the MUTE button on the remote. No sound. Try pressing the VOL+ button on the remote continuously. Try pressing the MUTE button on the TV remote. Try pressing the VOL+ button on the TV remote continuously. Make sure the audio cable between the receiver and the TV audio jack or your audio system is connected properly. Make sure the audio input being used is the same as the video input (Video 1 —> Audio 1; Video 2 —> Audio 2; etc.
Menus - Troubleshooting Current time is not correct after pressing INFO button. On the remote, press MENU, navigate down to “Time Zone” and choose the correct time zone that you are in (Hawaii, Alaska, Pacific, Mountain, Central, Eastern) by hitting the ► button. I cannot read anything, the menus are all in Spanish (Español). Scroll down to “Lengua” and change it from Español to English.
Picture Quality and Antennas - Troubleshooting Poor video quality (macro blocking) or screen flickering or cutting gout Press SIGNAL on remote control unit, should be at least 60 and up. Poor broadcast signal or too far from broadcast towers. Suggest getting an outdoor antenna. Antenna may need re-positioning. Suggest getting an outdoor antenna. Loose connection or broken cable from your antenna to the converter box or between your converter box and TV.
