NetBridge Trouble Shooting Guide May 15, 2013 Version 4.0 www.acceleratedconcepts.
NetBridge Trouble Shooting Guide Contents Contents ............................................................................................................................ 2 Troubleshooting Tree ........................................................................................................ 3 Connections ...................................................................................................................... 4 USB modem .......................
NetBridge Trouble Shooting Guide Troubleshooting Tree 3 of 12 Copyright Copyright Accelerated Concepts, Inc © 2008, 2009, 2010, 2011
NetBridge Trouble Shooting Guide Connections If a NetBridge device is not working properly, first ensure that the unit has the proper connections. The following needs to be connected to the NetBridge: USB modem A supported USB modem must be inserted into either the internal or external USB port. A list of supported USB modems can be found at: http://acceleratedconcepts.com/support • The NetBridge device only operates with one USB modem at a time.
NetBridge Trouble Shooting Guide Ethernet Cable An Ethernet cable is connected to both the Ethernet port on the NetBridge and the other end device (client computer, AT&T VPN 8200, router, etc.). If the device is a router or AT&T VPN 8200, the Ethernet cable should be inserted into either the Internet, WAN, or Uplink port (see device’s manual).
NetBridge Trouble Shooting Guide Power Power is supplied by either the 12-volt AC wall wart, 12-volt battery, or PoE cable. • • The NetBridge device only operates with one supply of power. o DO NOT supply power to the device with both the PoE cable and the 12volt battery/12-volt AC wall wart! The 12-volt battery supplied with the NetBridge device typically has a life of 2-3 hours. o The 12-volt battery is not intended to be a permanent power source for the unit.
NetBridge Trouble Shooting Guide Ethernet The NetBridge device is default configured for Auto-negotiation, but can be configured for a different Ethernet negotiation setting. Below is a list of the Ethernet negotiation settings that the NetBridge can be configured to.
NetBridge Trouble Shooting Guide Restore Default Settings Restoring a NetBridge device to factory default settings will clear out the settings obtained from the NetBridge’s remote configuration and load the factory default settings. To restore a NetBridge device back to default settings, perform the following steps: 1. 2. 3. 4. Power off the NetBridge for at least two seconds. Remove all USB devices from the NetBridge. Use the four rubber feet screws to remove the case of the NetBridge.
NetBridge Trouble Shooting Guide Start-‐up The NetBridge device is configured to go through a specific start-up sequence, as detailed below. 1. Immediately upon powering on, the USB LED will illuminate YELLOW, verifying that power is being delivered to the NetBridge. The USB LED should immediately turn BLUE for two seconds, YELLOW for one second, GREEN for one second, and settle on RED.
NetBridge Trouble Shooting Guide System Status Power is off Power is on; early bootstage Initializing hardware Initializing modem Downloading firmware (green bar moves downward) Reconfiguring USB Subsystem No modem or unsupported modem Modem detected 3G/Wireless Subsystem 2G network detected and connected
NetBridge Trouble Shooting Guide Known Issues The NetBridge has the following known issues: Coin Cell Battery The NetBridge’s internal clock is powered by the coin cell battery located on the circuit board of the device. If this battery is damaged or dies, this will cause an error in the system where the NetBridge’s internal clock is unusable. This causes the NetBridge to freeze during boot. The following process can be used to determine if this issue is present: 1. Power on the NetBridge.
NetBridge Trouble Shooting Guide Technical Support If you are having problems installing any of our products and need technical assistance, please call or email our help desk. • • • support@accelecon.com +1 (813) 699-0295 Support hours are 9am to 5pm EST Corporate and Sales Headquarters Accelerated Concepts 1208 E Kennedy Blvd Suite 226 Tampa, FL 33602 Phone: +1 (813) 983-‐7635 sales@accelecon.com www.acceleratedconcepts.
