User Guide

Entering a Credit Memo (Customer Refunds)
84 Simply Accounting
Swc90wb.doc, printed on 1/3/02, at 11:14 AM. Last saved on 1/3/02 10:54 AM.
ACCPAC INTERNATIONAL, INC. Confidential
Look up an
invoice
2. Click the Look Up An Invoice button on the toolbar, or
press Ctrl+L to display the Invoice Lookup dialog box.
3. In the Customer Name field, select Software Corp.
4. Click the Browse button to display Software Corp.’s
invoices:
5. Click the Select button, or press the Enter key to select
the highlighted transaction (the sales invoice you
entered in the previous exercise).
Because the program has already updated the customer
account with this invoice, you cannot change any of the
displayed information.
6. Click the Print toolbar button to reprint the invoice. Then
close the Sales, Orders, and Quotes window.
Entering a Credit Memo (Customer Refunds)
When a customer returns merchandise, you must enter the
return as a negative invoice in the Customers and Sales window.
When you process the invoice, the program updates the
Inventory And Services, General, and Customers And Sales
modules. When you create a negative invoice (credit memo), the
program automatically credits the linked Accounts Receivable
account.