Operating instructions

TransTel Model TD-824-I Digital Telephone System – Programming Forms Manual
Page 63
Form 05-10 - Voice Mail Leading Digits
G1-A10n G1-A20o
Form 05-10-T 01 02 03 04 05 06 07 08
Range of Entries
Default d d d d d d d d
Description
This parameter allows the system to insert digits before the call forwarded station number when the call forward is
received by the voice mail port if Standard Protocol is selected. If the station numbering is only 2 or 3 digits the
system will insert additional digits if the Voice Mail requires more. The last digits of the voice mail box number will
still have to be the same as the station numbering for correct recognition. The HOLD key can be used to insert a
pause in the DTMF tone sending and will display as a (p). The DND key is no digits sent and is shown as (d).
Example
The SYSTEM is set to 2 digit numbering but the voice mail requires 4 digits. The voice mail also requires a pause
between answering the call and the tones being sent. Set this parameter to the following
05-10-IP SYS PAR
p 1 1 d d d d d
When the call forwarded station 11 is answered by the voice mail port after the pause time the digits 1111 will be
sent to the port by the system. If station 11's voice mail box is 1111 then the mailbox number 1111 will be
automatically opened by the tones.
There are 2 different Voice Mail Protocols available in the TD-824i depending on the setting in Form 05-12-05. If this
mode is set to 0 then the Protocol will be the leading digits entered in this Form plus the Station Number of the
forwarded station. If Form 05-12-05 is set to 1 then the Enhanced Protocol that follows will be used.
Enhanced Protocol
Enhanced Protocol is a more sophisticated means of integration with most voice mails. Its use is preferable to that
of the integration of 05-10 in most cases. Within the enhanced protocol the TD-824i defines specific types of calls.
Depending on the application and the type of voice mail, this allows for the maximum flexibility in the processing of
calls. Each digit string will be unique to the type of call and the user.
The format is as follows:
1 + extension number = Call Forwarding All Calls
2 + extension number = Call Forward Busy
3 + extension number = Call Forward No Answer
4 + extension number = Direct Call to Voice Mail (Auto Login)
5 + extension number = Call Record
6 + extension number = Recall to Voice Mail
7 + CO Trunk Number = Incoming CO Call
9# + extension number = Direct to Mailbox (Take A Message)
Note: G1-A10n (& G1-a20o) updated system software so that all calls sent to a hunt group by voice mail will recall
to voice mail and send the integration digits for the hunt group. So if a call is transferred to a hunt group with the
pilot number of 65 by voice mail and the call returned to voice mail, the integration string will be 6+65. Previous
versions of software sent the last member of the hunt group for the integration information.
In the case of codes 1+ through 6+ and 9#+ the actual string will be the identifier digit plus the actual extension
number.
Systems using two digit numbering will send a total of three digits (identifier plus 2 digit extension number).
Systems using three digit numbering will send a total of four digits (identifier plus 3 digit extension number).
Systems using four digit numbering will send a total of five digits (identifier plus 4 digit extension number).