Installation guide

Dial Plan Configuration – SIP Endpoints
Acano solution: Deployment Guide R1.2 76-1006-06-K
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5.3 Media Encryption for SIP Calls
The Acano solution supports media encryption for SIP connections including Lync calls.
This is configured in the Configuration > Call settings page in the Web Admin Interface and
allows encryption to be Required, Allowed or Forbidden for SIP calls made to or from the Acano
solution. Additionally, you can choose whether changes to this setting will apply to SIP calls
already in progress (Apply to Active Calls button) or just future calls by using the Submit
button at the end of the Call Settings page.
1. Sign in to the Web Admin Interface and go to Configuration > Call settings.
2. Select the appropriate SIP Media Encryption setting (Required, Allowed or Forbidden).
3. Click either Submit or Apply to Active calls.
Note: Prior to R1.2, this media encryption setting also determined whether encryption was used
for SIP control messages; specifically, if media encryption was Disabled, then the Call Bridge
would never attempt to use TLS for SIP control connections. From R1.2 there is a new SIP
Encryption field in the Web Admin Interface Configuration > Outbound Calls page which
allows you to set the behaviour for each Outbound Calls dial rule. The new behaviour separates
the control and media encryption behaviour, allowing a TLS control connection to be used in the
absence of media encryption, for example. (You can also control SIP control message behavior
via the API (see the API Reference guide.)
5.4 IVR Configuration
You can configure an Interactive Voice Response (IVR) to use to manually route to pre-
configured calls. Incoming calls can be routed to the IVR where callers are greeted by a
prerecorded voice message inviting them to enter the ID number of the call or coSpace that they
want to join. Video participants will see a welcome splash screen with the Acano logo. After
entering the ID users are routed to the appropriate call or coSpace, or prompted to enter a PIN if
the call or coSpace has one. (Callers are disconnected after the third incorrect call ID.)
If you intend to use an IVR follow these instructions:
1. Sign into the Web Admin Interface and go to Configuration > General.
2. Configure the following:
 IVR Numeric ID = numeric call ID that users call to reach the IVR
 IVR Telephone Number = external phone number that users have to call to reach the
IVR
3. Configure the appropriate routing on your SIP Call Control to ensure that calls to the
numbers set in the previous step are routed to the Acano Server.