Datasheet

Acano X Series Server and Virtualized Deployments
Acano Solution R1.6: Support FAQs 76-1022-08-K
Page 9
3 Acano X Series Server and Virtualized
Deployments
FAQs in this section apply equally to Acano X series servers and VM-hosted servers.
What are the recommended DNS records to create?
The latest information is in Appendix B of each Deployment Guide.
How many CDRs can the Acano solution store?
There is no persistent storage of CDRs on the Acano servers; CDRs are streamed to the CDR
storage receiver. They are temporarily buffered on the server and when they have been sent to
the receiver they are removed.
Which ports need to be opened?
The latest information is in Appendix B of each Deployment Guide.
Which Syslog server should be used?
We have tested with http://www.solarwinds.com/kiwi-syslog-server.aspx
I can’t connect to my Syslog server; what should I check?
Ensure you have set up an open port between the MMP and the Syslog server as a TCP port on
port 514 (not UDP).
What is the Admin login account recovery process?
On a VM-hosted server you must have at least two admin level accounts at all times: then if you
lose the password for one account you can still log in with the other one and reset the lost
password. We recommend that you create two new accounts and then delete the default
“admin” account; because the username “admin” is not very secure. There is no way to reset an
account’s password if you cannot log in.
On an Acano X series server, follow the steps below if you have lost the password on any admin
account on the MMP and are unable to log in. This process resets the admin login account and
does not lose any of the configuration data.
1. Using a Philips screwdriver loosen the two screws on the top front service hatch and hinge
the cover upwards.
You see the fan module on the left and a smaller area on the right with cables and
connectors. In this area and behind the front grill are two small buttons: one red and one
black.
2. Carefully press the red button only.
3. Within 4 minutes of pressing this button log into the Acano X series server using the Console
port and serial cable provided: user account is “admin”, no password will be requested.