Datasheet

Contents
Acano Solution R1.6: Support FAQs 76-1022-08-K
Page 3
What factors impact the resolution Lync clients send to and receive from the Acano
solution? ........................................................................................................................... 15
Why do I need the UDP port range 50000-59999 open across the firewall for calls from a
Lync client when using the Acano solution? ..................................................................... 16
Can calls between SIP endpoints and Lync users be hosted on the Lync AVMCU? ......... 16
Should I see the LDAP server configured on the Web Admin Interface in the API? .......... 16
How do I import a security group from the Active Directory server using the API? ............ 16
I cannot log in using an Acano client in a deployment with separate Acano Core and Edge
servers because authentication fails. What should I check? ............................................. 19
I suspect a firewall issue stopping WebRTC. Can I check this? ........................................ 19
Why isn’t a coSpace Call ID dialable? .............................................................................. 19
I want Acano users to be able to enter a +E.164 number and no @domain suffix to dial
out, how can I configure the Acano dial plan to do this? ................................................... 19
Does the Acano solution support SNMP? ......................................................................... 20
Are there settings to level out the volume of the various endpoints? ................................ 20
How stable is the Call Bridge? .......................................................................................... 20
Does the Acano solution support both AES and SIPS, and conform to the ISO/IEC 18033-
3 standard? ...................................................................................................................... 20
How long does the Acano solution take to boot or restart? ............................................... 21
How can I use the Secondary URI field? .......................................................................... 21
Upgrade fails because the upgrade image failed to mount ............................................... 21
Tips for making Multiway calls .......................................................................................... 21
Does the Acano solution support multiple domains? ........................................................ 21
Troubleshooting Web Bridge connectivity issues .............................................................. 21
I see following error message when trying to add a Call Bridge: “Parent IM domain
<example.com> of domain <callbridge.example.com> does not exist”. What is wrong? ... 22
How do I set up “Lecture mode”? ..................................................................................... 23
How do I set up host and guest access? .......................................................................... 24
How do I enforce encryption for a coSpace? .................................................................... 24
I see that different members of the same coSpace can have different permissions on that
coSpace. How does this occur? ....................................................................................... 25
How do I set the default layout for every coSpace? .......................................................... 26
What information is included in the email invitation?......................................................... 26
What does "RTCP unprotect authentication failure" in the event log mean? ..................... 26
How do I move the master database? .............................................................................. 26
Does Acano support Skype integration? ........................................................................... 27
What is the minimum bit rate for audio and video? ........................................................... 27
Is TIP supported in R1.6 and on what systems? ............................................................... 27
In release 1.6, can I have one Edge server for two Core servers? .................................... 28
4 Virtualized Deployments .................................................................................................. 29
What VM host server should I use? .................................................................................. 29
Which versions of the hypervisor are recommended? ...................................................... 29