Datasheet

Acano X Series Server and Virtualized Deployments
Acano Solution R1.6: Support FAQs 76-1022-08-K
Page 22
2. SSH to the server running the Web Bridge and issue the following command:
dns app lookup SRV _xmpp-client._tcp.example.com on an Acano X series
server
or
dns lookup SRV _xmpp-client._tcp.example.com (on a virtualized deployment)
This command returns the IP address of your XMPP server.
If a user can log in and join a call but a guest cannot, this suggests that there is a problem with
the HTTPS connection between the Call Bridge and Web Bridge. If this is the case, you see an
error when trying to join as guest saying that the WebRTC client is unable to connect to Acano
solution. In this case:
1. Log in to the Call Bridge Web Admin Interface and go to Configuration >General.
2. In the Web Bridge Settings section, check that the Guest Account Client URI is the same
address that which users put in their browser to when logging in (accessing the Web Bridge).
3. If this is, then verify that the Web Bridge has been set up to trust the Call Bridge’s SSL
certificate by entering the callbridge command in the MMP of the server it is running on.
a. If this is not the case issue the command:
webbridge trust <cert.crt>
where cert.crt is replaced by the name of the Call Bridge certificate.
Note: If you are using a split deployment, SSH to the Core and Edge servers
separately, to ensure that the Certificate file for the Call Bridge is listed as the trust
bundle for the Web Bridge.
If this is not the case, copy the Call Bridge certificate to the Edge server and then
configure the Web Bridge to trust the Call Bridge using the command above.
I see following error message when trying to add a Call Bridge: “Parent IM
domain <example.com> of domain <callbridge.example.com> does not
exist”. What is wrong?
This message usually indicates that the XMPP domain has changed and therefore the XMPP
server needs to be reset.
1. Disable the XMPP server, reset it and then enable the XMPP server as follows: