Datasheet

Contents
Acano Solution R1.6: Support FAQs 76-1022-08-K
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Contents
1 Interoperability ................................................................................................................... 4
Which video endpoints has the solution been tested with? ................................................. 4
Which call control platforms has the solution been tested with? ......................................... 4
Which LDAP server has the solution been tested with? ...................................................... 4
2 Acano X Series Server ...................................................................................................... 5
Does Acano provide a software or hardware solution? ....................................................... 5
Can the Acano X series server also run on DC power? ...................................................... 5
What is the average power consumption of the Acano X series server? ............................. 5
What heat output does the air conditioning need to cope with? .......................................... 5
What is the form factor of the Acano x86-based servers? .................................................. 5
Does the Acano X series server contain DSPs, FPGAs or other application-specific
processing hardware? ........................................................................................................ 6
Can I replace the fan tray module in the Acano X series server?........................................ 6
Can the supplied rack ears support the Acano X series server? ......................................... 7
What operating system is used on the Acano X series server? .......................................... 7
What do the Status LEDs mean on the Acano X series server? ......................................... 7
My Acano X series server came without rack rails; can I get rails for it through Acano? ..... 8
Is it a requirement to have DNS configured on both the Admin and A to D interfaces? ....... 8
Is the Acano X series server RoHS compliant? .................................................................. 8
3 Acano X Series Server and Virtualized Deployments ........................................................ 9
What are the recommended DNS records to create? ......................................................... 9
How many CDRs can the Acano solution store? ................................................................ 9
Which ports need to be opened? ........................................................................................ 9
Which Syslog server should be used? ................................................................................ 9
I can’t connect to my Syslog server; what should I check? ................................................. 9
What is the Admin login account recovery process? ........................................................... 9
What’s the difference between the MMP and application interfaces? ............................... 10
I cannot reach the web interface, what should I check? .................................................... 10
Does Acano support SRTP on 3rd party SIP clients ......................................................... 11
I cannot get encrypted SIP calls to work ........................................................................... 11
Does the Acano solution support multi-tenancy? .............................................................. 11
How does multi-tenancy affect user experience? ............................................................. 11
How do I back up (and restore) the Acano solution configuration? ................................... 12
How can I back up the Acano solution configuration automatically? ................................. 13
Can I use the same certificate on two Acano services? .................................................... 14
Can I use wildcard certificates? ........................................................................................ 14
Does the Acano solution require a chain of intermediate certificates between the Call
Bridge certificate and the root CA certificate? ................................................................... 15
When I download certificates from my Certificate Authority, it asks for the server type.
What should I select? ....................................................................................................... 15
Can I integrate the Acano solution with more than one Lync server? ............................... 15
Calls to Lync fail to connect and the error shown in Lync logs show "The peer is using a
wildcard certificate but did not identify itself with a NEGOTIATE request" ........................ 15
I have multiple Acano servers using the same Lync environment: do I need multiple
accounts for the Lync Edge settings to use? .................................................................... 15