Datasheet

Acano X Series Server and Virtualized Deployments
Acano Solution R1.6: Support FAQs 76-1022-08-K
Page 15
In terms of usage wildcard certificates are created, authorized and uploaded as normal.
Does the Acano solution require a chain of intermediate certificates between
the Call Bridge certificate and the root CA certificate?
If your SIP Call Control device is a Lync Server, you should not need the full certificate chain
installed if the Lync server trusts the Call Bridge certificate. The best way to do this is to create
the Call Bridge certificate on the Lync server domain. The reason is that, unlike the Lync server,
the Call Bridge does not accept TLS connections from the Lync clients (only from the Lync
Server).
However, you may need the complete chain of certificates if you are using other Call Control
devices.
When I download certificates from my Certificate Authority, it asks for the
server type. What should I select?
When submitting your certificate request through your CA provider and asked for the server
type, select one of the following: Generic Webserver, Other or Apache. Certificates should be
Base64 encoded and uploaded to the Acano server per the instructions in the Installation
Guides and Deployment Guides.
Can I integrate the Acano solution with more than one Lync server?
There is support for multiple Lync integrations per Acano solution; the only limitation is that you
can only use the Lync Edge server from one of the integrations. This is the only part of the Lync
integration that is 'per Call Bridge’; otherwise you can create trunks to as many different Lync
Front End servers as required.
Calls to Lync fail to connect and the error shown in Lync logs show "The
peer is using a wildcard certificate but did not identify itself with a
NEGOTIATE request"
We believe Lync does not handle certificates that have a wildcard entry as the CN very well. Re-
create the certificate using the FQDN of the Acano server as the CN. This does not need to be a
public certificate in most cases: create a signed certificate with OpenSSL or a Microsoft CA
server. Then upload the CA's Public Key to the Lync FE Server's Trusted Root Certification
Authorities folder.
I have multiple Acano servers using the same Lync environment: do I need
multiple accounts for the Lync Edge settings to use?
This should not be an issue at all because the Acano solution does not log into the Lync server.
What factors impact the resolution Lync clients send to and receive from the
Acano solution?
To have HD calls with Lync (either 2010 or 2013) using RTV, you need a Quad Core CPU.
What Lync sends to the Acano solution is a function of Lync, the camera and CPU capabilities
(among other things). Window size is also a factor here.