Datasheet

Acano X Series Server and Virtualized Deployments
Acano Solution R1.6: Support FAQs 76-1022-08-K
Page 12
 If two deployments are separate, then the call is a SIP call and the list of participants
displayed on the Acano client in-call doesn’t work. For example, you can call
[e-mail] from an Acano client connected to your
deployment to join a call on examplecompany’s server.
 The better experience is when the two deployments are tenants on the same Acano
solution. The full experience is preserved even though the two tenants have no visibility of
each other’s data in searches.
For example:
Partner X Tenant A user:
 Can join Partner X Tenant B user’s meeting via their Acano PC/Mac/iPad/iPhone Client
when logged in and can see the list of participants
 Can only see Partner X Tenant A Contacts when searching People
 Can only make point-to-point video calls with other Partner X Tenant A Contacts in the
People Directory, assuming they are online
 Can join Partner Y Tenant 1 user’s meeting via their Acano PC/Mac/iPad/iPhone Client
when logged in but cannot see the list of participants
 Can call a Partner Y Tenant 1 user — if the direct dial URL is known
How do I back up (and restore) the Acano solution configuration?
There are two MMP commands that allow you to back up the complete system configuration in a
file that can be downloaded using SFTP, and restored if necessary.
 backup snapshot <name>. This command creates a full system snapshot in the file
<name>.bak (including, IP addresses, passwords and certificates)
 backup rollback <name>. This command restores the system from the file, overwriting the
existing configuration and rebooting the Acano solution. Therefore a warning message is
displayed and you must confirm your action.
Note: It is not possible to create a backup from one type of deployment (Acano X series server
or virtualized) and roll it back on the other type.
When you restore from the backup, everything is overwritten including the IP address,
certificates and the license.dat file. Therefore if you are restoring onto a different server from the
one that the backup was made on and the “destination” server had a permanent license:
1. Store a copy of its license.dat, VM license (If appropriate) and certificates.
2. Restore the backup on to it.
3. You now have the same files on both servers. Manually replace the restored version of
license.dat with the saved copy, otherwise the Acano solution will not work because:
 The VM activation license is tied to the MAC address of the port A interface
 The XMPP license, which is required for both Acano X series server and virtualized
deployment, is tied to the MMP or port A interface
4. Copy back the certificate and the VM license (if appropriate).