Installation guide

Prerequisites and Deployment Overview
Acano solution: Single combined Acano server Deployment Guide R1.6 76-1054-01-H
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Both internal and external Acano clients use ICE/TURN to find suitable candidates for
connectivity and choose the best: in the case of internal clients this will always be the local host
candidates on the internal network.
2.2.4 Acano Web Bridge
If you are using the Acano WebRTC Client you will need to enable and configure the Acano
Web Bridge, refer to the sections on configuring the Web Bridge and Web Admin Interface
settings for Web Bridge. The WebRTC Client works on HTML5-compliant browsers and uses the
WebRTC standard for video and audio. For a list of tested devices see the Acano solution
Support FAQs.
2.2.5 Acano TURN Server
To use Acano clients separated from the Acano solution by a firewall or NAT you need to enable
the TURN server, refer to the sections on configuring the TURN server and Web Admin Interface
settings for TURN server. The TURN server provides firewall traversal technology.
2.2.6 Customization
From R1.6, WebRTC Client customization has changed in some details and additional
customization is possible; but some new features require a licence key. See the Acano solution
Customization Guidelines for information about the requirements, available features and the
specifications e.g. file formats and sizes.
2.2.7 Diagnostics and Troubleshooting
In addition to using a Syslog server it is also possible to enable additional SIP tracing using the
Logs > Call Diagnostics page in the Web Admin Interface. These logs may be useful when
investigating call setup failure issues for SIP endpoints and should be disabled at all other times.
To prevent the verbose logging being enabled for longer than necessary, it automatically shuts
off after a choice of 1 minute, 10 minutes or 30 minutes. Refer to the Acano Support FAQs on
the Acano website for more troubleshooting information.