User Guide

Troubleshooting (Need Assistance?) O-3
User’s Manual
4. DRIVER REV: Note the driver version number indicated on the DEVICE DRIVER disk (if have) as
“Release *.**”. For example:
5
*
. OS/APPLICATION: Indicate the operating system and applications your are running on the system.
Example: MS-DOS
®
6.22, Windows
®
95, Windows
®
NT....
6
*
.CPU: Indicate the brand and the speed (MHz) of your CPU.
Example:(A) In the “Brand” space, write “Intel”, in the “Specifications” space, write “ Pentium
®
II
MMX 300MHz”
。
7. HDD: Indicate the brand and specifications of your HDD(s), specify if the HDD is using
2
IDE1 or
2
IDE2. If you know the disk capacity, indicate it and check (“
3
”) “
”; in case you give no
indication, we will consider that your HDD is “
$
IDE1” Master.
Example: In the “HDD” space, check the box, in the Brand space, write “Seagate”, in the
Specifications space, write “ST31621A (1.6GB)”.
8. CD-ROM Drive: Indicate the brand and specifications of your CD-ROM drive. Specify if it uses
2
IDE1 or
2
IDE2
，
and check (“
3
”) “
”; in case you give no indication, we will consider that your
CD-ROM is “
$
IDE2” Master.
Example: In the “CD-ROM drive” space, check the box, in the Brand space, write “Mitsumi”, in the
Specifications space, write “FX-400D”.
9. System Memory (DRAM): Indicate the brand and specifications (SIMM / DIMM) of your system
memory. For example:
In the Brand space, write “Panasonic”, in the Specifications space, write “SIMM-FP DRAM 4MB-
06”.
Or, in the Brand, write “NPNX”, in the Specifications space, write “SIMM-EDO DRAM 8MB-06”.
Or, in the Brand space, write “SEC”, in the Specifications space, write “DIMM-S DRAM 8MB-G12”.
10. ADD-ON CARD: Indicate which add-on cards you are
absolutely sure
are related to the problem.
If you cannot identify the problem’s origin, indicate all the add-on cards inserted into your system.
Note: Items between the “*” are absolutely necessary.