User Guide

Troubleshooting (Need Assistance?) O-1
User’s Manual
Appendix O. Troubleshooting (Need Assistance?)
If you have a problem during operation and in order to help our technical support personnel to quickly
find out what the problem of your motherboard is and to give you the answers you need, before filling in
the technical support form, eliminate any peripheral that is not related to the problem, and indicate on the
form, the system’s peripherals. Fax this form to your dealer or to the company where you bought the
hardware or your nearest ABIT branch office in order to benefit from our technical support. (You can
refer to the examples given below)
Example 1: With a system including: motherboard (with CPU, DRAM, COAST...) HDD, CD-ROM,
FDD, MPEG CARD, SCSI CARD, SOUND CARD, etc. After the system is assembled, if
you cannot boot up, check the key components of the system using the procedure described
below. First remove all interface cards and try to reboot.
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If you still cannot boot up:
If it still does not start, note the motherboard model, BIOS identification number, CPU on
the technical support form (refer to main instructions), and describe the problem in the
problem description space provided.
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If you can boot up:
Reinsert the interface cards you have removed one by one and try to start the system each
time you insert a card, until the system doesn’t start anymore. Keep the interface card that
causes the problem inserted on the motherboard, remove any other card or peripheral, and
start again. If you still cannot start, note down the information related to both cards in the
add-on Card space provided, and don’t forget to indicate the motherboard model, version,
BIOS identification number, CPU (refer to main instructions), and give a description of
the problem.
Example 2: With a system including the motherboard (with CPU, DRAM, COAST...) HDD, CD-ROM,
FDD, LAN CARD, MPEG CARD, SCSI CARD, SOUND CARD, after assembly and after
having installed the Sound Card Driver, when you restart the system, when it runs the Sound
Card Driver, it resets automatically. This problem may be due to the Sound Card Driver.
During the Starting DOS… procedure, press SHIFT (BY-PASS) key, to skip CONFIG.SYS
and AUTOEXEC.BAT; edit CONFIG.SYS with a text editor, and in function the line that
loads the Sound Card Driver, add a remark REM, in order to disable the Sound Card Driver.
See the example below.
CONFIG.SYS:
DEVICE=C:\DOS\HIMEM.SYS
DEVICE=C:\DOS\EMM386.EXE HIGHSCAN
DOS=HIGH, UMB
FILES=40
BUFFERS=36
REM DEVICEHIGH=C:\PLUGPLAY\DWCFGMG.SYS
LASTDRIVE=Z
Restart the system. If the system starts and does not reset, you can be sure that the problem is
due to the Sound Card Driver. Note down the Sound Card model, motherboard model, BIOS
identification number on the technical support file (refer to main instructions), and describe
the problem in the space provided.
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