User guide

I-E67-84-1B February,2002 17-1
SECTION 17 - SUPPORT SERVICES
INTRODUCTION
ABB Controls is ready to help in the use and
repair of its products. Requests for sales
and/or application services should be made to
the nearest sales or service office.
Factory support in the use and repair of the
TB84PH Advantage Series analyzer can be
obtained by contacting:
ABB Inc.
9716 S. Virginia ST., Ste.E
Reno, Nevada 89511 USA
Phone: [phone]
Facsimile: 1(775)850-4808
Web Site: www.abb.com/instrumentation
RETURN MATERIALS PROCEDURES
If any equipment should need to be returned
for repair or evaluation, please contact ABB
Inc. at [phone], or your local ABB
representative for a Return Materials
Authorization (RMA) number. At the time the
RMA number is given, repair costs will be
provided, and a customer purchase order will
be requested. The RMA and purchase order
numbers must be clearly marked on all
paperwork and on the outside of the return
package container (i.e., packing box).
Equipment returned to ABB Inc. with incorrect
or incomplete information may result in
significant delays or non-acceptance of the
shipment.
REPLACEMENT PARTS
When making repairs at your facility, order
spare parts kits from a ABB sales office.
Provide the following information.
1. Spare parts kit description, part number,
and quantity.
2. Model and serial number (if applicable).
3. ABB instruction manual number, page number,
and reference figure that identifies the spare
parts kit.
When you order standard parts from ABB, use
the part numbers and descriptions from
RECOMMENDED SPARE PARTS KITS sections. Order