Installation Manual

Troubleshooting
41
Problem Possible cause Possible solution
The EV connection
or authorization
process fails
The EV charge cable is de-
fective.
The EV charge cable is de-
fective.
The EV charge cable is not
connected correctly.
There is a problem with
the ChargerSync app or
the RFID card.
1. Examine the EV charge cable.
2. If the standard supplied EV
charge cable is defective, re-
place the EV charge cable. Re-
fer to section 7.5.2.
1. Examine the EV charge cable.
2. If the standard supplied EV
charge cable is defective, re-
place the EV charge cable. Re-
fer to section 7.5.2.
1. Examine the connection of
the EV charge cable.
2. If necessary, connect the EV
charge cable.
1. Make sure that you have reg-
istered in the ChargerSync
app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
is added on the ChargerSync
app.
4. Start the ChargerSync app.
5. Start the authorization proc-
ess.
9.3 De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.