41-001190-01 Revision 00 AastraLink 160 Release 1.
*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies, Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation, Inc.
Preface About This Guide Introduction This guide provides information about the AastraLink Pro 160, and is intended for the system administrator who installs, configures, manages, maintains, and troubleshoots the unit. The AastraLink Pro 160 is a Linux-based hardware unit that hosts the Asterisk open source Private Branch Exchange (PBX) software. You can use the AastraLink Pro 160 in small to medium Business, and Enterprise environments.
AastraLink Pro 160 Administrator Guide About This Guide Chapters in This Guide This guide contains the following chapters: viii For Go to Overview information about the AastraLink Pro 160 Chapter 1 Instructions on using the AastraLink Web UI Chapter 2 Instructions on configuring IP phone user profiles Chapter 3 Instructions on configuring network/system parameters Chapter 4 Instructions on maintaining the AastraLink Pro 160 Chapter 5 FAQs about the AastraLink Pro 160 Chapter 6 Troubleshooti
Contents Chapter 1 Getting Started What Does the AastraLink Pro 160 Do? .........................................................................1-2 . How Do I Set Up My AastraLink Network? .....................................................................1-5 . Required Tasks ........................................................................................................1-6 . Optional Tasks ....................................................................................................
AastraLink Pro 160 Administrator Guide Voicemail Menu ...............................................................................................2-20 Directory Menu ................................................................................................2-21 Softkey Menu (Administrator Phone) ...............................................................2-22 Preferences Menu ...........................................................................................2-28 My Profile ..............
Configuring User Groups ..............................................................................................3-15 . User Groups ...........................................................................................................3-15 . Dial Plan for User Groups ................................................................................3-15 Virtual Extension Numbers ..............................................................................3-16 Creating Rules for User Groups ......
AastraLink Pro 160 Administrator Guide Editing External Services Settings .........................................................................4-27 . Send Test Email ...............................................................................................4-30 Configuring Dial Plan Settings ......................................................................................4-31 . Local Dial Plan .................................................................................................
Configuring Auto-Attendant ..........................................................................................4-66 . How Auto-Attendant Works ....................................................................................4-67 . Settings for the Auto-Attendant ..............................................................................4-68 . Configuring Settings for the Auto-Attendant ....................................................4-69 Schedule for the Auto-Attendant ................
Chapter 6 AastraLink FAQs How Does Network Addressing Work? ..........................................................................6-2 . How Does IP Phone Auto-Configuration Work? .............................................................6-2 . What is the Difference Between the Administrator Phone and User Phones? ...............6-3 Do I Ever Need to Re-Register IP Phones? ...................................................................
Appendix A Remote Office Configuration of the IP Phone (Phone-Side) Preparing To Deploy Remote User Phones ................................................................... A-2 Registering IP Phones At the Central Site ..................................................................... A-4 . . Connecting To The IP Phone Network From a Remote Office ...................................... A-7 . Configuring Port Information ..............................................................................
Getting Started Overview Chapter 1 Getting Started Overview Congratulations!! You have purchased a highly functional, cost-effective, easy-to-use AastraLink Pro 160 for use in your Enterprise network. The AastraLink Pro 160 is Linux-based hardware that hosts the Asterisk open source Private Branch Exchange (PBX) software. The AastraLink Pro 160 acts as a private telephone network (or PBX) within an enterprise.
AastraLink Pro 160 Administrator Guide What Does the AastraLink Pro 160 Do? What Does the AastraLink Pro 160 Do? The AastraLink Pro 160 provides full PBX functionality, including: • Local SIP extensions, remote SIP users, SIP trunking • Flexible voicemail with visual voicemail menus • Operator console • Custom announcements — Auto-attendant (AA) with day/night/holiday scheduling with customizable Open and Closed Greetings, Main Menu prompts, Key Announcements, and Language Greetings (English, French
Getting Started What Does the AastraLink Pro 160 Do? Additional AastraLink Pro 160 features/functionality includes: • Ability to generate call detail records (CDRs) for external billing applications. • Ability to store calling line ID (CLID) and calling name ID (CNID) in the missed calls and callers list. • Ability to network multiple AastraLink Pro 160 platforms across a LAN/ WAN (identified by an IP address, public Internet name, or domain name service (DNS)).
AastraLink Pro 160 Administrator Guide What Does the AastraLink Pro 160 Do? 1-4 • Ability for the Administrator to reboot multiple phones via the Web UI. • Display of AastraLink Pro 160 status from Web UI during boot/reboot. • Ability for Administrator to email AastraLink status and system config/debug information to Aastra Support. 41-001190-01 Rel. 1.1, Rev.
Getting Started How Do I Set Up My AastraLink Network? How Do I Set Up My AastraLink Network? This section describes what you need to do to set up your AastraLink network. It describes required tasks, as well as optional tasks. The figure below shows a typical AastraLink Pro 160 network. An AastraLink network is comprised of an AastraLink Pro 160, and the Aastra IP phones that are registered with it.
AastraLink Pro 160 Administrator Guide How Do I Set Up My AastraLink Network? Required Tasks Setting up your AastraLink network is a three-step process as described below. Once you complete these three steps, the AastraLink Pro 160 and the Aastra IP phones on your network are fully operational, handling calls and processing data. Step Action Refer To 1 Connect the AastraLink Pro 160 to your network (Administrator task.
Getting Started What Does the AastraLink Web UI Allow Me To Do? What Does the AastraLink Web UI Allow Me To Do? As administrator, you can use the AastraLink Pro 160 Web UI to: • Configure and manage your own phone (make calls, handle calls, and enable features). • Configure and manage the IP phones on the AastraLink network (define user profiles, configure default softkeys, manage phone directories, etc.). • Configure, manage, and maintain the AastraLink Pro 160 device.
AastraLink Pro 160 Administrator Guide Can I Still Use the Phone UI? Access From Web UI Access from Phone UI Enable phone features • Do Not Disturb • Call Forwarding • Find Me, Follow Me Edit your Administrator preferences • Contact Information • Voicemail Preference • Change Password Phone Option Set phone preferences • Contrast Level • Set Audio (not available for 51i) View phone IP Address.
Getting Started AastraLink Pro 160 Emergency Call Support AastraLink Pro 160 Emergency Call Support Because IP phones and data networks require power to operate, they do not provide the fail-safe emergency calling capability of a traditional analogue phone. The AastraLink Pro 160 supports emergency calling in two ways: • Lifeline Phone • Emergency Call Priority These features are described in detail in the next sections.
AastraLink Pro 160 Administrator Guide AastraLink Pro 160 Emergency Call Support Emergency Call Support Important Notes Note: The AastraLink Pro 160 guarantees only one emergency call at a time. If multiple emergency calls are attempted, callers may receive a message stating that all circuits are busy. A call placed from a phone connected to FXS B receives the highest priority; it will not be terminated, even by another 911 call.
Getting Started AastraLink Pro 160 Hardware and Software AastraLink Pro 160 Hardware and Software Hardware Requirements Hardware Minimum requirements AastraLink Pro 160 Includes: Additional Equipment required (but not included) • One AastraLink Pro 160 unit. • One 12V AC power adapter and cable. • One RJ45 Ethernet cable. • Six RJ11 phone cables. • One 512 MB CompactFlash memory card. • One set of rack mounting brackets with four Phillips head screws.
AastraLink Pro 160 Administrator Guide AastraLink Pro 160 Hardware and Software Front of AastraLink Pro 160 Front Panel CF Power/Status LED (Steady Green = booting. Flashing Red/Green = updating firmware Flashing Green = system ready for use) Compact Flash Compact Flash Slot (ships installed in drive) Note: See “Monitoring the AastraLink Status LED” on page 7-3 for additional LED descriptions. Back of AastraLink Pro 160 Back Panel / FAX / FAX A B LINE TM8DC 12 VDC 1.
Getting Started AastraLink Pro 160 Hardware and Software Software Requirements The following table provides the minimum software you need to use the AastraLink Pro 160 Web-based graphical user interface (Web UI). Software Minimum requirements Web browser A Web browser capable of Javascript, specifically Internet Explorer 6 and 7, Firefox 1.5 and 2, Opera 9, and Safari 2 and 3 DHCP server (optional)* DHCP server providing one IP address (for example, 192.168.0.
AastraLink Pro 160 Administrator Guide Reference Documentation Reference Documentation For additional information about installing the AastraLink Pro 160, and installing and operating the Aastra IP phones in your network, see the following guides: 1-14 • AastraLink Pro 160 Quick Start Adminstrator’s Guide • AastraLink Pro 160 Quick Start User’s Guide • AastraLink Pro 160 IP Phone User’s Guide 41-001190-01 Rel. 1.1, Rev.
Using the AastraLink Pro 160 Web UI About this Chapter Chapter 2 Using the AastraLink Pro 160 Web UI About this Chapter Introduction This chapter describes how to use to the AastraLink Web UI to configure and manage the AastraLink Pro 160 and the Aastra IP phones on your network.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Accessing the AastraLink Web UI This section describes how to use your web browser to access the AastraLink Pro 160 Web UI. You can login as an administrator, or as a user, as follows: • Administrators have access privileges to all AastraLink Pro 160 management features and functions. • Users can manage and configure their phones only.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-1. AastraLink Web UI Login Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Using Windows Explorer to Access the AastraLink Web UI The following procedure describes how to use Windows Explorer to access the AastraLink Web UI. Note: Prior to using this method to discover the AastraLink on your network, the Windows UPnP networking component must be installed on your computer. Step Action 1 Click on the Start menu, then click on My Network Places.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Figure 2-2. My Network Places Window 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Administrator Menu Options When you are logged in as administrator, you can use the AastraLink Web UI to configure your own phone, other Aastra IP phones, and the AastraLink device. The following illustration shows the AastraLink Main Menu after an administrator logs in. These menus appear only if you login as Administrator Figure 2-3. 2-6 AastraLink Administrator Main Menu 41-001190-01 Rel. 1.1, Rev.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The following illustration shows the AastraLink Main Menu after a User logs in. A User menu displays the My Phone menu and submenus only. My Phone Menu Figure 2-4. AastraLink User Main Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The Administrator Web UI is set up for easy navigation with various menus and a color-coded 3 level structure. The first level menus (red) are the main task/activity items (My Phone, Users, Configuration, Maintenance). The first level menus do no change. First level menus The second level menus (amber) are the subsystem/category items. These menus change according to the first level menu selected.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The third level menus (white) are tabs within the second level menus. These tabs change according to the second level menu selected. The following illustrations show the tabbed items on the Configuration->System Menu and the Users->Default Softkeys Menu. Third level menus are tabs that are different depending on the second level menu selected. Configuration/System Menu Tabs Users/Default Softkeys Menu Tabs 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI The parameters you can configure are on the final level within the menu structure. Configurable Parameters My Phone/Preferences/My Profile Parameters Configuration/System/Date and Time Parameters 2-10 41-001190-01 Rel. 1.1, Rev.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The following paragraphs describe the information in the AastraLink Pro Web UI, administrator menu structure. My Phone The My Phone menu displays the following submenus: • Home • Voicemail • Directory • Softkeys (Administrator’s Phone) • Preferences My Phone submenus Figure 2-5. My Phone Menu (Administrator) Each of these submenus are described below.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI • Configure current call settings (do not disturb, call forward, find-me follow-me) • View current Call List (calls placed and received by your phone); delete specific entry or all entries from the Call List; select an entry to call back from the Call List. Missed Calls and New Voicemails You can view the number of currently missed calls and new voicemails from the My Phone->Home menu.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Dialing from the Web UI To dial a number from your phone using the Web UI, enter a phone number in the “Dial a Number” text box and click . A message displays at the top of the screen indicating the number has been dialed. Dial Message Enabling/Disabling Do Not Disturb (DND) By default, DND is disabled on the administrator phone. Use the following procedure to enable or disable DND on your phone.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI AastraLink Web UI Step Action 3 Enable DND by clicking the “On” field. Disable DND by clicking the “Off” field. 4 Click to save the setting. 2-14 41-001190-01 Rel. 1.1, Rev.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Configuring Call Forwarding By default, Call Forwarding is disabled on the administrator phone. Call Forwarding allows you to forward calls from the administrator phone to other specified numbers if the administrator phone is in a specific state(s) (busy or no answer) and cannot answer the incoming call. This feature also allows you to set the administrator phone to forward all incoming calls to another number.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI AastraLink Web UI Step Action 4 In the “Forward Number” field, enter a phone number for the phone state you chose in step 3. If the administrator phone is in the state you specified in step 3, all incoming calls are call forwarded to the number you specified for that state. 5 Click to save the setting.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI The button allows you to edit your profile information if required. This is the same screen that displays for My Phone->Preferences->My Profile. Use the following procedure to configure Find-Me Follow-Me on your phone. AastraLink Web UI Step Action 1 Select My Phone->Home. 2 In the “Find-Me Follow-Me” field, click “Off”. The following screen displays.
AastraLink Web UI Step Action 6 In the “Second Preset” field, select the type of number you want to use for Find-Me Follow-Me. Valid values are: • • Extension Other (any other valid number such as, home phone, cell phone, or work phone) 7 In the “Second Number” field, enter the second extension or phone number you want to use for Find-Me Follow-Me. 8 Click to save the setting. 9 (Optional) If you need to edit your administrator profile, click . The following screen displays.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Call List The call list is a list of calls placed and received by your phone. You can sort the call list in ascending or descending order by clicking on the arrows at the top of each column. Place a check mark to select all items Sorting Arrows Click to place a call Place a check mark to select an item In the Number column, you can click on the and the administrator phone dials that number.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Voicemail Menu The Voicemail Menu allows you to perform the following: • 2-20 View and use visual voicemail (listen to, save, forward, delete your voicemail messages) 41-001190-01 Rel. 1.1, Rev.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Directory Menu The Directory Menu allows you to perform the following: • View your personal and corporate directory; add, delete, and search contacts as required. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Softkey Menu (Administrator Phone) The Softkey Menu allows you to configure the softkeys on the administrator phone. Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Note: The operator softkeys only display on a per-line basis for the line provisioned as “Operator”. Call Settings Applications Operator Keys Reference For more information about Call Setting and Application type softkeys, see Chapter 3, the section, “Default Softkeys (Users Menu)” on page 3-25. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Operator Softkeys (Administrator Phone) The following table describes the Operator softkeys you can configure for the administrator or user phone configured as the Operator. Operator softkeys only apply to those extensions that are designated as Operator. This includes the administrator, and any other extensions that you assign Operator privileges.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Use the following procedure to configure a softkey on the administrator phone. AastraLink Web UI Step Action 1 Select My Phone->Softkeys. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI AastraLink Web UI Step Action 2 Click on a pre-configured softkey to change the function of the key; or Click on an “empty” softkey to configure a function for that key. The following screen displays. 3 In the “Softkey Type” field, select a softkey type from the list.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI AastraLink Web UI Step Action 5 If applicable, in the “Value” field, enter a value for the softkey. Note: The “Value” field is applicable to specific softkey functions only. For more information about entering applicable values, see your phone-specific User Guide. 6 (Optional) To reset all softkeys back to their defaults, click . 7 Click to save the setting.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Preferences Menu The Preferences Menu allows you to perform the following: • Specify your email address, home phone number, cell phone number • Specify the language to display on your phone. • Specify the ring tone that you want your phone to use.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Use the following procedure to specify your administrator profile. AastraLink Web UI Step Action 1 Select My Phone->Preferences->My Profile. 2 In the “Email” field, enter the email address for the administrator. 3 In the “Cell Number” field, enter the cell phone number for the administrator. 4 In the “Home Number” field, enter the home phone number for the administrator.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI AastraLink Web UI Step Action 6 In the “Ring Tone” field, select a ring tone to use on the administrator phone. Valid values are: • • • • • Tone 1 (default) Tone 2 Tone 3 Tone 4 Tone 5 Note: For more information about these tones, see Chapter 3, the section, “Ring Tone Patterns” on page 3-18. 7 Click to save the setting.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Use the following procedure to specify your administrator voicemail preferences. AastraLink Web UI Step Action 1 Select My Phone->Preferences->Voicemail. 2 In the “Voicemail Notification” field, select whether or not an email is sent to the administrator’s email address to notify of a voicemail that was left by the incoming caller.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Change Password The Change Password screen allows you to change your administrator password if required. Use the following procedure to change your administrator password. AastraLink Web UI Step Action 1 Select My Phone->Preferences->Change Password. 2 In the “Original Password” field, enter the password you used to login into the current administrator Web UI session.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Users The Users menu displays the IP phones currently registered in your AastraLink Pro 160 network (with extensions). The list of phones includes the Operator (or administrator) phone as well as all user phones.
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Configuration The Configuration menu displays the current system and network management settings. These settings apply to the AastraLink Pro 160 device.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI VoIP Menu • Configure SIP trunks • Add/delete SIP direct inward dialing (DID) numbers • Configure AastraLink trunks Auto-Attendant Menu • Configure Open and Closed Greetings for the interactive voice response system (IVR) (Auto-Attendant) • Configure a Custom Main Menu for the Auto-Attendant • Configure a Custom Key Message for the Auto-Attendant • Configure Language Greetings for the Auto-Attendant to use (English (default),
AastraLink Pro 160 Administrator Guide Accessing the AastraLink Web UI Maintenance The Maintenance menu displays system information and provides options for maintaining the AastraLink Pro 160 device.
Using the AastraLink Pro 160 Web UI Accessing the AastraLink Web UI Backup & Restore Menu • Backup the current AastraLink Pro 160 configuration into an “.abf” file stored on your PC to use later if required. • Restore a previously backed up AastraLink Pro 160 configuration from an “.abf” file stored on your PC.
Configuring Aastra IP Phone Profiles About this Chapter Chapter 3 Configuring Aastra IP Phone Profiles About this Chapter Introduction This chapter describes how you use the AastraLink Web UI to configure profiles that apply to all of the Aastra IP phones in your network. It provides instructions for managing users, creating user groups, and specifying global default softkey settings. Note: You must be logged in as administrator to perform the tasks described in this chapter.
AastraLink Pro 160 Administrator Guide About this Chapter Topic 3-2 Page Deleting a User Group page 3-24 Default Softkeys (Users Menu) page 3-25 Using the Default Softkeys Menu (User Phone) page 3-26 Softkey Types (User Phone) page 3-27 Adding a Default Softkey (User Phone) page 3-33 Editing a Default Softkey (User Phone) page 3-33 Deleting a Default Softkey (User Phone) page 3-34 Softkeys for Expansion Modules (User Phone) page 3-35 Restoring Default Softkeys Back to Factory Settings p
Configuring Aastra IP Phone Profiles Accessing the Users Menu Accessing the Users Menu You configure Aastra IP phone profiles from the Users menu, shown below. Figure 3-1. Users Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Managing IP Phone Users You manage Aastra IP phone users from the Users->User List Menu. Click on the extension number link to edit a User’s account From this menu, you can edit user profiles, delete users from your IP phone network, add new users and phones, upload a pre-defined User List (.csv file which contains user and phone information), and/or remotely reboot individual or multiple IP phones.
Configuring Aastra IP Phone Profiles Managing IP Phone Users Adding User Profiles and Phones You can add new Users and phones to your network by clicking the button on the User List screen. Note: Adding users manually is provided as an alternative mechanism to the more usual method of auto-discovery and user self-registration.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users You can add the following Aastra IP phone user profile parameters: • Extension Specifies the IP phone extension for this user. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200.
Configuring Aastra IP Phone Profiles Managing IP Phone Users • Outgoing Line Specifies which outgoing line this IP phone uses for outgoing calls. The term “outgoing line” refers to one of the 6 FXO ports that are located on the back of the AastraLink device. The default is Any. Alternatively, you can specify that this phone may only use a specific outgoing line for its calls.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to add a user profile and phone to your network. AastraLink Web UI Step Action 1 Select Users->User List 2 Click . The following screen displays. 3 In the Extension field, enter an extension to assign to the new user. You can specify any extension within the dial plan range you defined for your network. By default, the first phone registered with the AastraLink Pro 160 is assigned extension 200.
Configuring Aastra IP Phone Profiles Managing IP Phone Users AastraLink Web UI Step Action 5 In the Last Name field, enter the last name of the new user. 6 In the Password field, enter the password to assign to this new user’s phone. 7 In the Account Type field, select whether the user and user’s phone is an Administrator or User. 8 If this user is also the Operator, click on the “Operator” check box.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Editing User Profiles An administrator can edit registered phones to change the identity of the user account associated with the phone. (For example, the Administrator can edit the extension, users name, password, etc.). The following illustration shows a User profile that an Administrator can edit. Figure 3-3. Edit Users Screen Reference Refer to the description of each field in the above illustration on page 3-6. 3-10 41-001190-01 Rel.
Configuring Aastra IP Phone Profiles Managing IP Phone Users Use the following procedure to edit a user profile. AastraLink Web UI Step Action 1 Select Users->User List 2 Click on the extension for the user profile you want to edit. The user profile appears. You can edit personal information from this menu, specify the user type (administrator or user), and view the phone model, IP address and MAC address assigned to this phone.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users AastraLink Web UI Step Action 5 If this user is also the Operator, click on the “Operator” check box. The first IP phone registered with the AastraLink Pro 160 is registered as both an administrator, and Operator, by default. 6 If you wish, specify a line (line 1 - line 6) for this extension to use for all outgoing calls in the “Outgoing Line” field. The default is Any line. 7 Modify or delete the SIP DID Number if required.
Configuring Aastra IP Phone Profiles Managing IP Phone Users Deleting User Profiles An administrator can delete a user profile associated with a registered phone. When you delete a User profile, all associated information is deleted from the AastraLink Pro. (For example, the extension, first name, last name, password, etc.). Figure 3-4. Delete Users Screen 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Managing IP Phone Users Use the following procedure to delete a user profile. AastraLink Web UI Step Action 1 Select Users->User List 2 Click on the extension for the user profile or profiles you want to edit. Note: You can select an individual user profile or multiple user profiles. Click here to select all user profiles 3 Click . 4 When prompted, click to confirm your action. The user profile(s) you deleted no longer appear in the User List.
Configuring Aastra IP Phone Profiles Configuring User Groups Configuring User Groups User Groups AastraLink Pro supports the ability for the Administrator to choose a subset of IP phone extensions which operate together as a group. Groups may be associated with unique configuration for incoming call routing, and have their own voicemail and 'virtual extension' number, which is entirely separate from the extension number of the users IP phone.
AastraLink Pro 160 Administrator Guide Configuring User Groups Virtual Extension Numbers Groups use virtual extension numbers which do not have any restriction on their content (alphanumeric characters from 1 to 20). Although most customers may choose to use 1 or 2 digit numbers for group virtual extensions to keep their dial plan reasonable for callers, longer digit strings can be useful for 'name dialling'.
Configuring Aastra IP Phone Profiles Configuring User Groups Creating Rules for User Groups When you create a user group, you configure group-forwarding rules for the user group that determine what happens when an incoming call goes unanswered. The following table describes the parameters you can set to configure these group-forwarding rules. Parameter Description Name Specifies the name of the User Group Extension Specifies the extension for the User Group.
AastraLink Pro 160 Administrator Guide Configuring User Groups Parameter Description Transfer to Specifies where the incoming call is transferred to if there is no answer or if there is a busy signal on the User Group’s phones. Valid values are: • • • • None (default) Extension Voicemail Auto-Attendant Note: If you choose extension, you must specify the extension at the “Transfer Number” parameter. Transfer Number Specifies the phone number or extension to transfer unanswered incoming calls to.
Configuring Aastra IP Phone Profiles Configuring User Groups The following table identifies the different Bellcore ring tone patterns and cadences.
AastraLink Pro 160 Administrator Guide Configuring User Groups Example of a User Group The following illustration shows an example of a configured User Group.
Configuring Aastra IP Phone Profiles Configuring User Groups So in the above configuration, when a call comes into the Support User Group at extension 5200, the phones at extension 200, 201, and 202 ring for at least 2 rings with a specific ring pattern identified for Support. If the incoming call is not answered within 2 rings, the call is transferred to voicemail so the caller can leave a message.
AastraLink Pro 160 Administrator Guide Configuring User Groups AastraLink Web UI Step Action 6 Select the method you want to use to be notified that a voicemail has been recorded for the user group, in the “Voicemail Notification” field. Valid values are: • • • Off (default - disables voicemail notification) Email Email with Audio Attachment Note: Since User Groups use virtual extensions, these extensions do not have an email address.
Configuring Aastra IP Phone Profiles Configuring User Groups AastraLink Web UI Step Action 11 In the “Group Membership” field, do one of the following actions: 12 • To add individual users to the group, click on the user name, then click from the Available list to the Members list. to move the user • To add multiple users to the group, press and hold the key, select the users, then click to move the user from the Available list to the Members list.
AastraLink Pro 160 Administrator Guide Configuring User Groups Deleting a User Group Warning: If you delete a User Group, voicemails for the group become inaccessible (but are not removed). Therefore, you must ensure that the voice mailbox is emptied before a group is deleted. Use the following procedure to delete a User Group. AastraLink Web UI Step Action 1 Select Users->Groups 2 Click on the checkbox(s) for the user group that you want to delete.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Default Softkeys (Users Menu) You configure softkey default settings from the Users->Default Softkeys menu. Shows which model Aastra IP phone(s) you are currently configuring Figure 3-5. “Empty” softkeys are not yet configured Default Softkeys Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Using the Default Softkeys Menu (User Phone) Softkeys function exactly like the hard keys on your phone, except they are programmable. When you press a softkey on your IP phone, an action takes place. For example, when you press the DND softkey, you enable Do Not Disturb on your phone. As administrator, you have the option to change the default softkey settings for configurable softkeys for each User’s phone.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Softkey Types (User Phone) Depending on the phone model you are configuring, there are several different types of softkeys available for you to configure for the IP phones on your network. Each softkey type performs a different function. On the AastraLink Web UI, you can configure softkeys for the administrator phone and the user phones.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Call Settings Softkeys (User Phone) The table below describes the call settings softkeys you can configure for the Aastra IP phones on your AastraLink network. The table describes each softkey type, function, label, and value (where applicable). Softkey Type Function Label Value Speed Dial Allows you to dial a phone number/ extension using a softkey. The name of the person you want to speeddial.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Softkey Type Function Label Value Directed Call Pickup Allows you to intercept - or pickup a call on a monitored extension. n/a n/a When you press the DCP softkey, your IP phone displays a list of currently ringing numbers. You select the call you want to “pickup“ (intercept) from this list and are connected to the call.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Softkey Type Function Label Value Page All Indicates the key is configured as a n/a Paging key. Pressing this key initiates an immediate multicast RTP stream to the pre-configured multicast group address provisioned by the AastraLink Pro 160. n/a Transfer Allows you to transfer a call to another extension.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Application Softkeys (User Phone) The following table describes the application softkeys you can configure for the Aastra IP phones on your AastraLink network. Softkey Type Function Services Displays the Services list.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Softkey Type Function Call List Allows you to access the Recent Calls list. Relay Allows an operator/user to monitor an external device (such as a locked entrance door), and use a softkey to change the status of the device (unlock the door) when an alarm is triggered. To configure a Relay for your IP phone, see “Configuring Push Button Trigger Input or Relay Output” on page 4-10 3-32 41-001190-01 Rel. 1.1, Rev.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Note: When you add or delete a softkey, the changes to your IP phone are usually dynamic. However, some softkey types (BLF, for example) require you to restart the phone in order for the changes to take affect. Adding a Default Softkey (User Phone) Use the following procedure to add/define a new default softkey for the Aastra IP phones in your network.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) AastraLink Web UI Step Action 4 Select a different “Softkey Type” from the pull-down menu. 5 Click to save your changes. The Default Softkeys menu updates to reflect your changes. Deleting a Default Softkey (User Phone) Use the following procedure to delete a default softkey from the Aastra IP phones on network.
Configuring Aastra IP Phone Profiles Default Softkeys (Users Menu) Softkeys for Expansion Modules (User Phone) You add, edit, and delete softkeys for an expansion module attached to your IP phone the same way you do for the IP phone itself. See “Adding a Default Softkey (User Phone)” on page 3-33, “Editing a Default Softkey (User Phone)” on page 3-33, and “Deleting a Default Softkey (User Phone)” on page 3-34.
AastraLink Pro 160 Administrator Guide Default Softkeys (Users Menu) Restoring Default Softkeys Back to Factory Settings Use the following procedure to set the default softkeys back to their original, factory default settings. AastraLink Web UI Step Action 1 Select Users->Default SoftKeys 2 Select which model Aastra IP phones you are configuring from the “Phone Type” pull-down menu. 3 Click The original, default softkey settings are restored. 3-36 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Chapter 4 Configuring AastraLink Pro 160 System and Network Parameters About this Chapter Introduction This chapter describes how to configure AastraLink Pro 160 system and network management parameters. These parameters apply to the AastraLink device itself.
AastraLink Pro 160 Administrator Guide About this Chapter Topic Editing Local Service Settings page 4-19 Editing External Services Settings page 4-27 Configuring Dial Plan Settings page 4-31 Local Dial Plan page 4-32 Star Codes page 4-33 Specifying Dial Plan Settings page 4-33 Configuring Overhead Paging page 4-35 Configuring an Emergency Dial Plan page 4-36 Configuring Barred Numbers page 4-37 Configuring Private Lines page 4-39 Configuring Abbreviations page 4-41 Configuring VoIP S
Configuring AastraLink Pro 160 System and Network Parameters Accessing the Configuration Menu Accessing the Configuration Menu You configure all system and network parameters for the AastraLink Pro 160 from the Configuration menu, shown below. Figure 4-1. AastraLink Web UI Configuration Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring System Settings Configuring System Settings You configure AastraLink Pro 160 system settings from the Configuration->System Settings menu. Specifying Regional Settings Use the following procedure to specify regional settings for your AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->System Settings->Regional Settings. 2 Set to the country where you installed the AastraLink Pro 160. Default is None.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings AastraLink Web UI Step Action 3 The “Time Zone” field is disabled by default, until you select a country in Step 2. Select a Time Zone that maps to your location. Default is “Select a country”. Valid values are: 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 4 Specify the for your Aastra IP phones. Default format is . Valid formats are: 5 Specify the
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings AastraLink Web UI Step Action 7 To support additional languages for the auto-attendant announcement, click on any of the following parameters. Only the system language set by the administrator during initial greenfield configuration is enabled by default.
AastraLink Pro 160 Administrator Guide Configuring System Settings Specifying the Date and Time If automatic time and date were enabled during the initial administrator setup of the system (default set to yes during initial setup), the AastraLink Pro 160 uses the Network Time Protocol (NTP) to synchronize its date and time from the Internet global time servers. If Internet access is not available, then use the following procedure to manually set the date and time for your AastraLink Pro 160.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings Configuring the Music On Hold Option The AastraLink provides a default audio file for the Music on Hold feature. You have the option to upload a custom audio file for Music on Hold. The audio file format must be as follows: Microsoft WAV format, 8KHz PCM, mono, 16-bit signed linear.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 3 In the “Upload New File” field, click and locate a new audio .wav file that you want to use for Music on Hold. Upload the file to the AastraLink Pro. 4 Click to save your changes.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings You may want to configure the Push Button Trigger feature and the Relay feature to operate with the same external device. For example, suppose you want the Operator to monitor and control a locked entrance door. In this scenario, you could connect the entrance doorbell to the Push Button Trigger, and the locked entrance door to the Relay I/O port.
AastraLink Pro 160 Administrator Guide Configuring System Settings AastraLink Web UI Step Action 3 In the “Push Button Alert Text” field, specify a custom alert text message. The default text message is: “The Push Button has been pressed.” 4 (optional) The AastraLink Pro has a default message announcement that announces after pushing the relay button. To record a custom announcement, click . Your IP phone rings.
Configuring AastraLink Pro 160 System and Network Parameters Configuring System Settings Configuring Visual Voicemail Settings Use the following procedure to configure visual voicemail setting parameters. AastraLink Web UI Step Action 1 Select Configuration->Voicemail. 2 To specify a maximum length (duration, in seconds) for a voicemail message, enter a value in the “Max Duration” field.
AastraLink Pro 160 Administrator Guide Configuring System Settings Note: There is a system-wide limit for voicemail storage on the CompactFlash (CF) card. The limit is calculated by measuring the current free space of the CF card, subtracting 100MB required for working space by system upgrade, logs and backups, and calculating a percentage of the free voicemail capacity compared to the total size for all voicemail currently stored.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Configuring Network Settings You configure AastraLink Pro 160 network settings from the Configuration->Network->Local Network menu shown below. Figure 4-2. Local Network Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Editing Local Network Settings The Local Network parameters you can specify for the AastraLink Pro 160 include: • Host Name Name currently assigned to your AastraLink Pro 160 device. You can rename the device during initial installation and setup. Otherwise, the AastraLink Pro 160 retains the default host name of “aastralink.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • Gateway Default Gateway IP Address assigned to your AastraLink Pro 160. • DNS Server 1 IP Address of the Domain Name Server (DNS) server 1. • DNS Server 2 IP Address of DNS server 2. Use the following procedure to edit local network settings for the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Network.
AastraLink Pro 160 Administrator Guide Configuring Network Settings AastraLink Web UI Step Action 3 To specify a Domain name, enter the name in the “Domain” field. 4 DHCP is enabled by default. To disable it DHCP, click on “Use DHCP” to uncheck the box. Note: If you disable DHCP, then you must statically configure the following networking parameters: 5 • IP Address: Set to a valid IP address. • Subnet Mask: Set to a valid Subnet Mask address. • Gateway: Set to a valid Gateway IP address.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Editing Local Service Settings You configure AastraLink Pro 160 local service settings from the Configuration->Local Services menu shown below. Figure 4-3. Local Services Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring Network Settings The Local Services parameters you can specify for the AastraLink Pro 160 include: • Remote Office Enables/disables remote access support on the AastraLink Pro 160. Default is Off. You only need to enable this field if you deploy and support remote IP phones. Enabling this parameter permits Aastra IP phone connections from the HTTP external port of the gateway/router (TCP port 9600).
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings — The AastraLink is installed behind a UPnP enabled router, but the AastraLink Pro 160 does not currently support the router model.
AastraLink Pro 160 Administrator Guide Configuring Network Settings • HTTP Port Range Specifies the HTTP port range (offset from the HTTP Port Start) used to support remote office IP phone UI and Web UI connections. Default is 100. If UPnP is not enabled, then the only HTTP port that must be forwarded from the public/external side of the network to the AastraLink is the single port specified in the HTTP Port Start field. (If you disable UPnP, then HTTP Port Range is automatically disabled as well.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • SIP Registration Expiration Specifies the time, in seconds, that the SIP phone and AastraLink SIP trunks use for their SIP registration renewal timer. Usually no change is required for this parameter, but some SIP trunk service providers may refuse registration if the period is set shorter than a specified value, for example 3600 seconds. Default is 120.
AastraLink Pro 160 Administrator Guide Configuring Network Settings Configuring Remote Office Support If you are installing and supporting Aastra IP phones at a remote site - for example, a home office - you need to enable remote office support on the AastraLink Pro 160.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Use the following procedure to configure AastraLink remote office support. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Services. 2 The “Remote Office” field is disabled by default. To enable remote office support, set Remote Office to On. 3 The “UPnP” field is disabled by default. Set UPnP to or , as required by your specific network configuration.
AastraLink Pro 160 Administrator Guide Configuring Network Settings AastraLink Web UI Step Action 4 Depending on whether or not you enabled UPnP, specify any other required Local Services parameters, as described on page 4-21.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings Editing External Services Settings Depending on your network requirements, administrators can configure external services for the AastraLink Pro 160. The External services parameters you can specify for the AastraLink Pro 160 include: • NTP Address The Network Time Protocol (NTP) pool is a collection of networked time servers that provide the accurate time to other computers on IP networks.
AastraLink Pro 160 Administrator Guide Configuring Network Settings • SMTP Relay Address Simple Mail Transfer Protocol (SMTP) is the standard used for email transmissions across IP networks. The AastraLink Pro 160 is capable of acting as its own Mail Transfer Agent (MTA) for SMTP email. By default, the AastraLink attempts to perform DNS lookups and resolve the destination email server for direct delivery to the end user.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Network Settings • SMTP Password (If server authentication enabled) The SMTP Password specifies the password for SMTP account authentication. • SMTP Account (If server authentication enabled) The SMTP Account specifies the FROM: email address used for sending SMTP email. For example, myaccount@myisp.com. Use the following procedure to configure External services.
AastraLink Pro 160 Administrator Guide Configuring Network Settings AastraLink Web UI Step Action 4 Select the SMTP relay port that handles SMTP traffic on the SMTP server, in the “SMTP Relay Port” field. Valid values are: • • MTA (port 25) (default) MUA (port 587) Server Authentication Requirement 5 If your network server requires authentication, enable the field “Server requires authentication” by checking the box. Disable this feature by unchecking the box.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Dial Plan Settings You configure AastraLink Pro 160 dial plan settings from the Configuration->DialPlan menu shown below A dial plan describes the number and pattern of digits that a user dials to reach a particular telephone number. The default dialing plan for the AastraLink Pro 160 is 3-digits, starting with extension 200 (administrator). Users are assigned extensions 201, 202, etc.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Local Dial Plan Table 4-1 describes the AastraLink Pro 160 Dialplan Numbers and Directory Numbers. Table 4-1. AastraLink Pro 160 Dialplan DialPlan Numbers Directory Numbers 0 0 Operator 1 Abbreviated Dialing 00 through 99 2* Extn 2xx/2xxx SIP Extension 3* Extn 3xx/3xxx SIP Extension 4* Extn 4xx/4xxx SIP Extension 5 Unused 6 Feature Access 0 Local Features 00 Paging 01 Relay 02...09 Unused 10 FXS A 11 FXS B 12 AutoFAX 20...
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Star Codes Table 4-2 describes the AastraLink Pro 160 star codes implemented. Table 4-2. AastraLink Pro 160 Star-Codes Star Code Description *5XXX Intercom to extension XXX *60 Public Address/Overhead paging *66 Voicemail *76XXX Directed Call Pickup of extension XXX *78 Do Not Disturb Specifying Dial Plan Settings Use the following procedure to specify dial plan settings for the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings AastraLink Web UI Step Action 3 After a caller parks a call, the extension of the caller who parked the call will ring again to remind them that they put a call on park. In the “Parked Call Timeout” field, enter the time, in seconds, that the AastraLink Pro 160 waits before it rings back to remind the IP Phone user that he parked a call. This parameter is a global setting for all calls that are parked (not a per-call basis).
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Overhead Paging The AastraLink Pro 160 has an overhead paging jack (located on the back of the device) that you can directly connect to an amplifier in order to support overhead paging. Overhead Paging Jack (Green Port) TM8DC LAN 12 VDC 1.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Emergency Numbers. 2 To add a new emergency number, click . 3 Specify a phone number, then click . The Emergency Numbers list updates to display the number you specified. Note: To delete an emergency number, select the number(s) you want to delete, then click .
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Adding a Barred Number Use the following procedure to specify a barred number for the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Barred Numbers. 2 Click 3 Specify a phone number, or pattern of numbers, to add to Barred Numbers list, then click The Barred Numbers list updates to display the number you specified.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Private Lines Private lines are lines reserved for a designated, VIP user (for example, the CEO or local manager). You configure a private line to ensure that the user always has a direct line available. You can configure up to five incoming private lines and five outgoing private lines on the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring Outgoing Private Lines Use the following procedure to configure an outgoing private line. AastraLink Web UI Step Action 1 Select Users->User List 2 Click on the extension for which you want to assign a private outgoing line. For example: Ext 201 3 Set the Outgoing Line parameter to the line number (Line 1 - Line 6) that you prefer for outgoing calls placed by this extension.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Configuring Abbreviations The AastraLink Pro 160 allows you to define a list of abbreviated numbers to be used as a shortcut when dialing from a phone connected to the AastraLink Pro. These are numbers that are frequently used for system-wide shortcuts.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Examples of Abbreviated Number Configurations The following examples illustrate the configuration of abbreviated numbers. Example 1 The first illustration below shows call barring as 91* so that external long distance is blocked. The second illustration shows an abbreviation of 1+20 added which routes to phone number 918007499262, so that users can still dial out for pizza.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Example 2 The first illustration shows an abbreviation of 1+10 added, which routes to phone number 7165300. This is an inter-office AastraLink trunk call to call group 300 using AastraLink trunk number 1. This is accessing the Sales team using an AastraLink at another location. Abbreviated Number of 1+10 for Sales Office User Group of 65 + 300 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Configuring Abbreviated Numbers Use the following procedure to configure an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 Click . 3 In the Abbreviation field, specify a two-digit number that the AastraLink dials as a shortcut prior to a user dialing an outgoing number. Valid values must be between 00 and 99.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Dial Plan Settings Editing Abbreviated Numbers Use the following procedure to edit an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, click on the abbreviated number you want to edit. 3 Edit the Abbreviation, Number, and Description as required. 4 Click to save your changes. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring Dial Plan Settings Deleting Abbreviated Numbers Use the following procedure to delete an abbreviated number. AastraLink Web UI Step Action 1 Select Configuration->Dial Plan->Abbreviations. 2 In the Abbreviation column, place a check mark in the box for the abbreviated number you want to delete. 3 Click button.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Configuring VoIP Settings You configure AastraLink Pro 160 Voice over IP (VoIP) settings from the Configuration->VoIP menu shown below. Figure 4-6. Voice-Over-IP Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings From the VoIP menu, you can configure: • “SIP Trunking” on page 4-48 • “SIP Direct Inward Dialing (DID)” on page 4-55 • “AastraLink Trunking” on page 4-58 The following paragraphs describe each of these types of VoIP configurations. SIP Trunking You enable SIP trunking on the AastraLink Pro 160 in order to support internetworking between your Aastra IP phones, and the SIP devices on a VoIP service provider network.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Calling party identification The AastraLink Pro 160 SIP phones automatically display the calling party name and number (CLID) when an incoming SIP call is received on a registered trunk, using the FROM: address received in the header of the SIP message. The CLID is also stored in the call detail records (CDR logs).
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings On the VoIP Menu screen, clicking on a dial prefix in the “Dial Prefix” column displays the following SIP trunk configuration screen: The parameters you can specify for SIP Trunking are: • Local Local enables/disables SIP trunking to use the local subnet address for the SIP signalling rather than the external (UPnP / external gateway) address.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings • Registrar Port Supplied by your service provider. Specifies the port number of the remote device (registrar server) on which SIP communications are received. By default this is set to 5060. • Username Supplied by your service provider. A name (usually a phone number) you use to connect to the service provider network. For example: 6174365000. • Password Supplied by your service provider.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Adding a SIP Trunk Use the following procedure to add a SIP Trunk to the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->VoIP->SIP Trunking 2 To enable SIP trunking, set Local to 3 Specify the IP Address of the Registrar Server that connects your AastraLink Pro 160 to the service provider network in the “Registrar Server” field. For example: 192.32.210.24 Your service provider supplies this IP Address.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action 8 Specify values for these parameters only if required by your service provider: Realm, Authorization Name, Outbound Proxy, Outbound Proxy Port. Otherwise, leave these fields blank. 9 Click to save your changes.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Web UI Step Action 6 Click . The following message displays: “Are you sure you would like to delete the selected items?” 7 Click YES to delete all SIP trunks.” All the SIP trunk configurations are deleted from the AastraLink Pro 160. 4-54 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings SIP Direct Inward Dialing (DID) An administrator can provide SIP Direct Inward Dialing (DID) prefixes for SIP trunks. Direct Inward Dialing (DID) is a service of a local phone company that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Adding a SIP DID Use the following procedure to add a SIP DID to the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->VoIP->SIP DIDs. 2 Click . 3 Enter the number for the DID prefix in the text box and click . For example, 978555. The SIP DID displays as: 9785553XXXX. Deleting a SIP DID Use the following procedure to delete a SIP DID from the AastraLink Pro 160.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings AastraLink Web UI Step Action Deleting All SIP DIDs 5 In the “DID Prefix” check box, place a check mark in the box to select ALL SIP DIDs. 6 Click . The following message displays: “Are you sure you would like to delete the selected items?” 7 Click YES to delete all SIP DIDs.” All the SIP DIDs are deleted from the AastraLink Pro 160. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings AastraLink Trunking You enable AastraLink trunking to support internetworking between Aastra IP phone networks. For example, if you have an office in Atlanta, in Boston and in Chicago, you can configure AastraLink trunks between the offices (Figure 4-7).
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings When you enable AastraLink trunking, you assign a unique access digit to each AastraLink device in your network. For example, suppose you assign the access digit 1 to the AastraLink in the Boston office. Then, the dial prefix for the Boston office is as follows: dial prefix Boston = 7 + 1 + (number) If you are located in the Atlanta office, and you want to reach extension 200 in the Boston office, you would dial 71200.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings • Currently, global phone directory synchronization between AastraLink Pro 160 devices is not supported. Therefore, users can access phone directories for their local AastraLink IP phone network only. • AastraLink trunking requires a flat network. The AastraLink devices do not support UPnP operation through a gateway/router/firewall.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Based on these parameters defined by the administrator, the dial prefix for each AastraLink network in this example is as follows: dial prefix Atlanta = 7 + 0 + (number) dial prefix Boston = 7 + 1 + (number) dial prefix Chicago = 7 + 2 + (number) Once the AastraLink trunking information is mapped out, the administrator is ready to configure the trunk between Atlanta and Boston, and does the following steps: 1.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Note the following examples: • Figure 4-8 shows the Atlanta /Boston, and Atlanta /Chicago trunks. • Figure 4-9 shows the Boston/Atlanta, and Boston /Chicago trunks. • Figure 4-10 shows the Chicago/Atlanta, and Chicago/Boston trunks. Atlanta to Boston Atlanta to Chicago Figure 4-8. 4-62 Trunks Between Atlanta/Boston and Atlanta/Chicago 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Boston to Atlanta Boston to Chicago Figure 4-9. Trunks Between Boston/Atlanta and Boston/Chicago 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring VoIP Settings Chicago to Atlanta Chicago to Boston Figure 4-10. 4-64 Trunks Between Chicago/Atlanta and Chicago/Boston 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring VoIP Settings Use the following procedure to enable AastraLink trunking between two AastraLink Pro 160 devices. AastraLink Web UI Step Action 1 Select Configuration->VoIP->AastraLink Trunks 2 Click the Dial Prefix that matches the destination AastraLink network.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Configuring Auto-Attendant You configure Auto-Attendant parameters from the Configuration->Auto-Attendant menu shown below. The screen below has no user groups configured on the AastraLink Pro 160. Figure 4-11. 4-66 Auto-Attendant Menu with No User Groups 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant If you have User Groups configured on the AastraLink Pro 160, the Auto-Attendant screen displays as shown below. User Group Enabled User Group Disabled Figure 4-12. Auto-Attendant Menu with User Group How Auto-Attendant Works The Auto-Attendant feature allows you to specify how the AastraLink Pro 160 routes incoming calls.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant When callers reach the Auto-Attendant, they are prompted to do one of the following actions: • Select a language to enable while using Auto-Attendant features (if more than one language is available; default is English) • Enter the extension of the person they are calling. The Auto-Attendant then transfers the call. • Dial by name.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant The Open Hour Settings and Closed Hour Settings allow the administrator to select the hours for which the Auto-Attendant handles calls. These parameters also allow you to record a custom greeting as required. For example, an administrator can record a greeting for incoming calls during open hours and another greeting for closed hours. The administrator has the option of uploading a new custom greeting (.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 3 In the “Dial-by-Name” field, select the method you want the Auto-Attendant to use when an incoming caller needs to dial by name to reach the calling party. Valid values are: • • • Disabled Last Name (default) First Name Note: If dial-by-name is disabled, the option is still mentioned in the default main menu announcement.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 8 To upload a greeting file that plays during open office hours, do the following: • Click on for the “Upload Open Greeting” field. Browse to the location on the server where the .wav file is stored, that contains the greeting you want the Auto-Attendant to use. Click . The file you selected is uploaded to the AastraLink Pro. 9 Click to save your changes.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 14 To upload a greeting file that plays during closed office hours, do the following: • Click on for the “Upload Closed Greeting” field. Browse to the location on the server where the .wav file is stored, that contains the greeting you want the Auto-Attendant to use. Click . The file you selected is uploaded to the AastraLink Pro. 15 Click to save your changes.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action Custom Key Message 21 In the "Select Language" field, select the language for which you want to modify the Custom Key Message. Valid values are: English, French, and Spanish (default is English). 22 The Auto-Attendant has a built in default key message that plays using the system language.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant AastraLink Web UI Step Action 27 The Auto-Attendant has a built in default language greeting that plays using the system language. To specify a custom language greeting using English, French, and Spanish, do the following: • Click on for the “Language Greeting” field. The Operator IP phone rings.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Schedule for the Auto-Attendant By default, the Auto-Attendant hours are set to open at 9:00 A.M. and close at 5:00 P.M for the business days of Monday through Friday. Saturday and Sunday are closed hours. Calls that come into the Auto-Attendant during these times are handled according to the configuration set by the administrator in the Auto-Attendant Menus.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Figure 4-14. 4-76 Auto-Attendant Schedule (times) 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant The following illustration shows the scheduling flow in the Auto-Attendant. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Use the following procedure to specify the Auto-Attendant schedule. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Schedule 2 To begin editing the Auto-Attendant schedule, click on one of the days of the week. For example, click 3 Set the “Day” field to the day of the week you are configuring.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Holidays for the Auto-Attendant By default, there are no holidays scheduled in the Auto-Attendant. Holidays are treated as days during which the regular schedule should be overridden with a custom setting for open/closed hours. You can schedule specific days and times for your office holidays if required.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Figure 4-16. Specifying Auto-Attendant Holidays Note: Holidays are assumed to have annual repetition (i.e. most secular calendar holidays in USA) so are essentially configured as repeating every 12 months. Where holidays repeat on irregular dates - usually due to religious or pagan cycles.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant AastraLink Web UI Step Action 3 Specify a name for the holiday in the “Holiday Name” field. For example, Christmas. 4 Select the date for the holiday in the “Date” field. For example, 25 December. 5 If the office is closed this day, then in the “Closed” field, place a check mark in the box and click . You disable the “Closed” field by unchecking the box.
AastraLink Pro 160 Administrator Guide Configuring Auto-Attendant Custom Recordings You can create custom recordings (for open and closed hours, Main Menus, key messages, language greetings) for the Auto-Attendant if required. Incoming callers hear these custom recordings when accessing and using the Auto-Attendant. For example, you may want to include your company name in the open office greeting.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Auto-Attendant Use the following procedure to specify a custom recording. AastraLink Web UI Step Action 1 Select Configuration->Auto-Attendant->Settings 2 To specify a custom recording, click on for the applicable setting on the “Settings” tab (Open Hour Settings, Closed Hour Settings, Custom Main Menu, Custom Key Message, or Language Greetings).
AastraLink Pro 160 Administrator Guide Configuring Audio Settings (Tuning Wizard) Configuring Audio Settings (Tuning Wizard) You configure and refine audio parameters using the Tuning Wizard, located on the Configuration->Regional Settings menu shown below. Click to access the AastraLink Tuning Wizard Figure 4-17. 4-84 Regional Settings Menu 41-001190-01 Rel. 1.1, Rev.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Audio Settings (Tuning Wizard) Using the AastraLink Audio Tuning Wizard The AastraLink Tuning Wizard is an interactive tool that allows you to monitor, and maximize, the audio quality of calls transmitted and received over the AastraLink IP phone network. As part of the Tuning Wizard process, you place a call from an Administrator IP phone to a destination phone number.
AastraLink Pro 160 Administrator Guide Configuring Audio Settings (Tuning Wizard) IMPORTANT INFORMATION Note: Before you begin using the Tuning Wizard, refer to the following information: • Make sure you can directly access an Administrator IP phone. • You will be asked to supply the destination phone number as part of the tuning procedure. Have this number handy. • After you place the call from the Administrator IP phone, someone must answer the destination phone, and then “mute” the call.
Configuring AastraLink Pro 160 System and Network Parameters Configuring Audio Settings (Tuning Wizard) AastraLink Web UI Step Action 4 Follow the Tuning Wizard online instructions until the process is complete. Important Notes: 1. The destination phone number MUST be an analogue line on the same central office switch as the line connected to the FXO line 1. - Remove PSTN line 2 from the VNX and plug it into a POTS phone instead; then perform the tuning wizard and enter the number of line 2.
Chapter 5 Maintaining the AastraLink Pro 160 About this Chapter Introduction This chapter describes how to maintain the AastraLink Pro 160.
AastraLink Pro 160 Administrator Guide About this Chapter 5-2 Topic Page Support Information page 5-19 Send Email to Aastra Support with Debug Reports page 5-19 Send General Email to Aastra Support page 5-22 41-001190-01 Rel. 1.1, Rev.
Maintaining the AastraLink Pro 160 Accessing the Maintenance Menu Accessing the Maintenance Menu You access all system maintenance and upgrade options for the AastraLink Pro 160 from the Maintenance menu (Figure 5-1). Figure 5-1. AastraLink Pro 160 Web UI Maintenance Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Viewing the Current System Status Viewing the Current System Status You view the current system status for the AastraLink Pro160 from the Maintenance->Current Status menu (Figure 5-1). The current status menu contains the following information about the AastraLink Pro 160: • Serial Number of the AastraLink Pro 160 • Percent of Voicemail usage • Line 1 through Line 6 shows the status of each FXO line.
Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Managing Call Detail Records (CDR reports) You view the Call Detail Record (CDR) history for the AastraLink Pro 160 from the Maintenance->CDR Reports menu (Figure 5-2). The CDR logs include all regular calls, feature activations, and internal calls. Figure 5-2. Call Records Menu 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) The following table described the information in each call detail record. Column Description Source Source directory number Destination Destination directory number (in some cases, includes line type, i.e., SIP) Caller ID Calling name of the originator (if known) Disposition Result of the call, or the feature method used (i.e., whether the call was answered, not answered, busy, or if the call failed).
Maintaining the AastraLink Pro 160 Managing Call Detail Records (CDR reports) Column Sort Process Destination Sorts in ascending order. Sorts in descending order. For example: Unknown 205 206 302 3345454 4443567 For example: 4443567 3345454 302 206 205 Unknown Caller ID No sorting; the items in this column stay with each record as you sort. Disposition Sorts by: Answered, Failed, No Answer Sorts by: No Answer, Failed, Answered Date Sorts in ascending order.
AastraLink Pro 160 Administrator Guide Managing Call Detail Records (CDR reports) Viewing Call Detail Records Use the following procedure to view call detail records. AastraLink Web UI Step Action 1 Select Maintenance->Call Records. 2 View the log as applicable. To sort the report in ascending or descending order, click the field in the Call Records header row.
Maintaining the AastraLink Pro 160 Performing AastraLink Backup and Restore Tasks Performing AastraLink Backup and Restore Tasks You can save the current AastraLink Pro 160 system configuration database into a file, and download it to your PC for secure storage, from the Maintenance->Backup & Restore menu (Figure 5-3). The backup file contains all voicemail and configuration information for the AastraLink Pro 160 system. The backup file is encrypted to prevent exposure of personal information.
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Backup and Restore Guidelines Review the following information and guidelines before performing AastraLink backup and restore operations: 5-10 • To ensure that the confidentiality of voicemails is preserved, backup data is stored in the compressed and encrypted “AastraLink Backup File” (.abf) format. • When a large amount of voicemail exists, the backup and restore process can take an hour or more to complete.
Maintaining the AastraLink Pro 160 Performing AastraLink Backup and Restore Tasks Backing Up AastraLink System Software Use the following procedure to back up the AastraLink System Software. AastraLink Web UI Step Action 1 Select Maintenance->Backup & Restore 2 To start the backup process for the AastraLink Pro 160, click The backup process begins and runs as a background task.
AastraLink Pro 160 Administrator Guide Performing AastraLink Backup and Restore Tasks Restoring the AastraLink Configuration Database and Voicemail Use the following procedure to restore a previously saved version of the AastraLink configuration database and voicemail onto the device. Caution: Restoring from a backup will overwrite existing configuration and voicemail data. AastraLink Web UI Step Action 1 Select Maintenance->Backup & Restore 2 Click , then select a previously saved “.
Maintaining the AastraLink Pro 160 Updating AastraLink System Software Updating AastraLink System Software You can apply new AastraLink system software to the unit from the Maintenance->Update menu (Figure 5-4). Figure 5-4. Update Menu AastraLink software updates use the “.dra” file extension, and are available from the Aastra customer support web site. Commonly used update files include: • vnx.dra: Contains new AastraLink system software for the CompactFlash. • obf.
Note: For a link to the Aastra Support web site, click the “About” link in the upper right corner of the screen. For more information about the “About” screen, see “Send General Email to Aastra Support” on page 5-22. There are two ways to update your system software: • Automatic update: Use if you want to specify a date/time for automatic updates to occur. This method also allows you to specify these options: — Notify you when a new image is available.
Maintaining the AastraLink Pro 160 Updating AastraLink System Software AastraLink Web UI Step Action 3 Choose one of the following Update Methods: • Notify only. Select if you want the AastraLink to notify you using an email message when a new image is available. • Download but don’t install. Select if you want the AastraLink to download the latest system software file, but not install it. • Install (reboots system when updates are found).
AastraLink Pro 160 Administrator Guide Updating AastraLink System Software Manual Updates Use the following procedure to manually update your AastraLink System Software. AastraLink Web UI Step Action 1 Select Maintenance->Update->Manual Update 2 Choose one of the following options: • Check for Updates: Select if you want the AastraLink to check the Aastra support website for updates. The AastraLink contacts the Aastra support website to check if a newer software version of any of the three .
Maintaining the AastraLink Pro 160 Updating AastraLink System Software IMPORTANT NOTES During the AastraLink Pro software update process, the Administrator must press the REBOOT button after the upgrade is successful. The Web UI displays the following message after pressing the REBOOT button: "System is rebooting. Please login after there is a flashing green light on the front of the AastraLink.” 41-001190-01 Rel. 1.1, Rev.
The User must watch for the flashing green LED on the front of the AastraLink Pro hardware before attempting to re-login to the AastraLink Web UI. If the User attempts to login too soon, the message "Warning: System is in an upgrade state. Logins have been disabled." The status of the upgrade process also displays at the bottom left corner of the login dialog so the Administrator knows when the upgrade is complete.
Maintaining the AastraLink Pro 160 Support Information Support Information Send Email to Aastra Support with Debug Reports A feature of the AastraLink Pro 160 Web UI software allows you to send debug information about your AastraLink Pro to Technical Support at Aastra Telecom. You have the option of selecting whether you want to automatically send the information or send it manually when required.
AastraLink Pro 160 Administrator Guide Support Information Clicking displays the following screen. Note: The button may include personally identifiable information, such as call logs and account details (passwords, etc.). However, the file attached to the email is encrypted to ensure that only Aastra support personnel have access to it. Note: The AastraLink software requires you to enter an Aastra Case ID before sending any debug information.
Maintaining the AastraLink Pro 160 Support Information After submitting the debug notification to Aastra, the following message displays. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Support Information Send General Email to Aastra Support You can send general email, questions, etc. to Aastra Support using the “Support” link on the “About” screen. In an Administrator session, this screen displays the AastraLink Pro software build number, license download link, and a link to the Aastra Telecom Support Web page. 5-22 Field Procedure Build Displays the current release and build number of your AastraLink Pro 160 software.
AastraLink FAQs Chapter 6 AastraLink FAQs This chapter describes frequently asked questions (FAQs) about installing and using the AastraLink Pro 160 in your IP phone network.
AastraLink Pro 160 Administrator Guide How Does Network Addressing Work? How Does Network Addressing Work? The first time an AastraLink Pro 160 starts up, it attempts to use DHCP to obtain an IP address from a server on the network. If that fails, the AastraLink Pro 160 then uses ZeroConf to assign itself an IP address within the range 169.254/16 (excepting the first and last 256 addresses in this range, which are reserved).
AastraLink FAQs What is the Difference Between the Administrator Phone and User Phones? As administrator, you have the option to control new phone registration on your network. That is, if you wish, you can use the Web UI to restrict new phones from registering. What is the Difference Between the Administrator Phone and User Phones? The first IP phone you register with the AastraLink Pro 160 becomes the administrator phone.
AastraLink Pro 160 Administrator Guide How Do I Assign An IP Phone To A Different User? How Do I Assign An IP Phone To A Different User? If an IP phone is already registered with the AastraLink device, and you want to reassign the IP phone to a different user, you must use the AastraLink Web UI to edit the user entry and change the name and extension number; or delete the old IP phone entry from the Users List, and add the new User phone reusing the previous extension if required.
AastraLink FAQs What Are Softkeys and How Do They Work? L1 200 - J Smith May 11, 2:40 PM DND Forward Directory Vmail Park Call Press DND softkey to enable “Do Not Disturb” on this phone. 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide What Are Softkeys and How Do They Work? What are Expansion Modules? The 5i Series Aastra IP SIP Phones offer expansion module units that can attach to the right side of the phone to provide additional softkeys. These expansion modules are called the 536M and the 560M. Model 536M For Phones 53i, 55i, 57i, and 57i CT Model 560M For Phones 55i, 57i and 57i CT 6-6 41-001190-01 Rel. 1.1, Rev.
AastraLink FAQs What Are Softkeys and How Do They Work? The 536M provides 36 additional softkeys and can attach to a 53i, 55i, 57i or 57i CT. The 560M provides 60 additional softkeys and can attach to a 55i, 57i, and 57i CT. You can configure the following softkey functions on the expansion modules: • Busy Lamp Fields (BLFs) (maximum of 50) • Speeddial Each key provides an LED for indicating call status.
AastraLink Pro 160 Administrator Guide How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? You can view the IP Address assigned to the AastraLink Pro 160 using your Aastra IP phone, and the procedure described below. Step Action 1 Press Options key on the phone key pad (or the Options key on the Aastra IP phone models 9143i, 9480i, and 9480i CT) to bring up the Options list.
AastraLink FAQs Why Do My IP Phone Screens Look Different? Why Do My IP Phone Screens Look Different? If you install an AastraLink Pro 160 on your existing IP phone network, then you will notice some phone UI changes when you register the phones with the device. Users who previously operated their IP phones in generic SIP mode should note the following information: • Some menu options no longer appear on the Aastra IP phone UI, or are located on different screens.
AastraLink Pro 160 Administrator Guide Does This Guide Describe How To Operate My IP Phone? Does This Guide Describe How To Operate My IP Phone? IP Phone operation - for example, how to use the buttons, softkeys, and hard keys on your model IP phone - is beyond the scope of this guide. For instructions on operating Aastra IP phones, and using Aastra IP phone features, refer to the AastraLink Pro 160 IP Phone User’s Guide. 6-10 41-001190-01 Rel. 1.1, Rev.
Chapter 7 Troubleshooting Solutions About this Chapter Introduction This chapter contains several trouble-shooting solutions for the AastraLink Pro 160. It describes how to interpret the LED status indicator located on the AastraLink front panel. It also describes how to reboot the AastraLink using either the Web UI, or the reset switch. In addition, it describes how to use the reset switch to restore original factory default settings on the device, in order to return it to an out-of-the-box state.
AastraLink Pro 160 Administrator Guide About this Chapter Topic Using the Reset Switch to Restore Factory Default Settings page 7-6 What To Do After Restoring Factory Default Settings page 7-7 Reinstalling System Software Using Recovery Mode page 7-10 Automatic Recovery Mode page 7-10 Manual Recovery Mode page 7-11 Using The AastraLink Recovery Mode UI page 7-12 Using AastraLink System and Phone Log Files 7-2 Page page 7-23 41-001190-01 Rel. 1.1, Rev.
Troubleshooting Solutions Monitoring the AastraLink Status LED Monitoring the AastraLink Status LED The LED on the front of the AastraLink Pro 160 indicates the current status of the device. The table below describes the LED variations. LED Color Meaning Off Power is off. Steady Green The AastraLink Pro 160 has successfully completed internal hardware diagnostic tests and is starting up.
AastraLink Pro 160 Administrator Guide Rebooting the AastraLink Rebooting the AastraLink This section describes how to reboot (restart) the AastraLink Pro 160. You can reboot the AastraLink from the Web UI, or reboot it manually, using the reset switch located on the back of the device (next to the power receptacle, as shown on page 7-5).
Troubleshooting Solutions Rebooting the AastraLink Rebooting Using the Reset Switch (Hard Reboot) You can reboot the AastraLink device using the reset switch as long as the LED on the front of the Aastralink is in one of the following states: • Flashing green • Flashing red • Steady red See the LED monitoring table on page 7-3 for a description of each LED state. Use the following procedure to reboot the AastraLink.
AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings Restoring AastraLink Factory Default Settings What Happens if I Restore Factory Default Settings? If you restore factory default settings on the AastraLink Pro 160, it reverts the device to its out-of-the-box state — just as it was shipped from the factory.
Troubleshooting Solutions Restoring AastraLink Factory Default Settings Factory Default Restoration Procedure Step Action 2 Verify that the LED on the front of the device is flashing green, or flashing red. 3 Use the end of a paperclip to press, and then hold the reset switch (about 5 seconds) until the light turns amber. Release the reset switch. Once the LED turns amber, the AastraLink begins reverting to its factory default settings. The process takes up to 30 seconds to complete.
AastraLink Pro 160 Administrator Guide Restoring AastraLink Factory Default Settings Use the following procedure to register an Administrator IP phone with the AastraLink Pro 160. Administrator IP Phone Registration Procedure Step Action 1 Restart an Aastra IP phone. By default, the first IP phone you register with the device becomes the Administrator IP phone. When the phone starts up on your IP phone network, it automatically discovers the presence of an AastraLink Pro 160 device on the LAN.
Troubleshooting Solutions Restoring AastraLink Factory Default Settings Administrator IP Phone Registration Procedure Step Action 9 (Optional) Enter the Administrator email address, then press . Note: To enter the @ symbol, press the # key until it appears on your Phone UI. You can skip this step and enter the email address later using the AastraLink Pro 160 Web UI. 10 Enter the Administrator password, then press . Your Administrator phone reboots.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Reinstalling System Software Using Recovery Mode The AastraLink Pro 160 contains an automatic fail-back mode in its onboard firmware that allows the system to be recovered if it encounters a problem when booting from the CompactFlash root file system. The AastraLink Pro 160 enters automatic “recovery mode” after a failed boot.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Manual Recovery Mode If the AastraLink did not automatically enter Recovery Mode, but you need to reprogram the CompactFlash or Onboard flash, you can use the following procedure to manually initiate recovery mode. AastraLink Web UI Step Action 1 Power off the AastraLink Pro 160. 2 Eject the CompactFlash card from the front of the system.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Using The AastraLink Recovery Mode UI This section describes how you use the AastraLink Recover Mode Web UI to reload system software or firmware. To do so, you must: • First, obtain the IP address of the AastraLink Pro 160 so you can communicate with the device. • Second, use the Recovery Mode UI to reprogram the CompactFlash card, or Onboard flash, as necessary.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Phone UI Step Action 1 Press the key or Options button on your Aastra IP phone. 2 Select Phone Status/AastraLink Info/Server Local IP The IP address assigned to the AastraLink appears. For example: AastraLink Info Server Local IP: 10.50.20.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode For non-DHCP Networks If the AastraLink Pro 160 was not using DHCP to obtain an IP address on the LAN, then to communicate with the AastraLink, you can use a direct, back-to-back Ethernet connection between the AastraLink WAN interface and a PC. In recovery mode, the AastraLink operates as a DHCP server for the private 192.168.100.100/24 network using the WAN port.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Reprogramming the CompactFlash Card If the CompactFlash (CF) card is defective, and a replacement card needs to be programmed with a factory fresh image, you can use the Recovery Mode UI to set the AastraLink Pro 160 CompactFlash card back to its original settings You should only reprogram the CompactFlash card if the AastraLink Pro 160 is continually entering recovery mode and will not correct itself, even after several reboot att
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode using its LAN connection. AastraLink Recovery UI Step Action 1 Confirm that the AastraLink is in recovery mode. The LED should alternate Green/Red/Off to indicate that the device is in recovery mode. 2 If you have not yet accessed the AastraLink Recovery Mode UI, do this step. (Otherwise, skip ahead to Step 3.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 3 Example: Enter the name of the CF image file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: vnx.dra Note: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server. For example, enter: pub/temp/firmware/vnx.dra 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 4 Set “Upgrade Type” to either "Compact Flash with badblock check" or "Compact Flash (quickformat)”. The Badblock check allows the CF card to be tested for physical errors before the new firmware is loaded onto it, and takes approximately 30 to 45 minutes.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode Your Web Browser displays screens like these as the CompactFlash Card is reprogrammed. Figure 7-2. AastraLink Recovery Mode Download Screens 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Reprogramming the Onboard Flash When necessary, you can use the Recovery Mode UI to reprogram the AastraLink Pro 160 Onboard flash (firmware) using the procedure described in this section. Caution: You should only reprogram the Onboard flash with direction from Aastra support personnel.
Troubleshooting Solutions Reinstalling System Software Using Recovery Mode AastraLink Recovery UI Step Action 3 Enter the name of the Onboard flash file that you downloaded from the Aastra web site in the “Filename” field. For example, enter: obf.dra NOTE: For HTTP/FTP, you may prefix the file name with an explicit directory path to the location on the server. For example, enter: pub/temp/firmware/obf.dra 4 Set “Upgrade Type” to On-board flash.
AastraLink Pro 160 Administrator Guide Reinstalling System Software Using Recovery Mode Uploading the .abf File to the CompactFlash After reformatting the CompactFlash card to a factory-default state (either with quickformat or using the extended version with badblock checking), it is possible to restore a previous AastraLink Backup File (.abf) so that the system reboots into the previous configured state, rather than as a default greenfield. Use the following procedure to upload an .
Troubleshooting Solutions Using AastraLink System and Phone Log Files Using AastraLink System and Phone Log Files To investigate issues specific to interoperability or configuration/operation of Aastra IP phones, the AastraLink Web UI allows you to view system and phone logs, and enable debugging for various events. To view Aastralink system and phone log files, you must be working in conjunction with Aastra support personnel, and supply a valid login ID and debug password.
Appendix A Remote Office Configuration of the IP Phone (Phone-Side) Introduction This appendix supplements the AastraLink Pro 160 Quick Start Administrator’s Guide. It describes how to do the following tasks: • Register a remote user IP phone at the central site prior to deployment. • Install an IP phones at a remote site and connect to the AastraLink Pro 160 phone network. (This task can be performed by either the administrator or a user.) • Reinstall a remote IP phone back at the central site.
AastraLink Pro 160 Administrator Guide Preparing To Deploy Remote User Phones Preparing To Deploy Remote User Phones The administrator must do the following three steps before deploying Aastra IP phones to a remote site: 1. Enable remote access support on the AastraLink Pro 160, and configure remote access parameters. Depending on your network configuration and requirements, you may also choose to configure firewall parameters, specify port mappings, etc. prior to deploying remote user IP phones.
Remote Office Configuration of the IP Phone (Phone-Side) Preparing To Deploy Remote User Phones Registering the IP phones by connecting them at the central site is the quickest and easiest method to register the lines with AastraLink Pro and ensure that the IP phone is pre-configured with the public IP address and port previously configured on the AastraLink.
AastraLink Pro 160 Administrator Guide Registering IP Phones At the Central Site Registering IP Phones At the Central Site Prior to remote deployment, use the instructions in this section to register an IP phone with the AastraLink device. Step Action 1 To begin the setup process, use the supplied RJ45 cables to connect your Aastra IP phone to your Ethernet Hub/Switch. Note: See your AastraLink Pro 160 Quick Start User’s Guide for detailed instructions on setting up and installing your Aastra IP phone.
Remote Office Configuration of the IP Phone (Phone-Side) Registering IP Phones At the Central Site Step Action 3 To begin the registration process, enter the first name of the IP phone user, then press . For example: Bob Register User Name Enter First Name Bob ABC Dot Backspace 4 Enter Enter the last name of the IP phone user, then press .
AastraLink Pro 160 Administrator Guide Registering IP Phones At the Central Site Step Action 6 Enter the user password, then press . Register User Enter Password ***** Enter Back ABC Dot Backspace Your IP phone reboots. When startup is complete, your phone UI displays the IP address of the Aastralink device. To access the AastraLink Web UI, you enter the address in your web browser. Visit http://10.20.50.135 for more options Exit 7 To complete the initialization process, press .
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office Connecting To The IP Phone Network From a Remote Office After registering the IP phone at the central site, use the following procedure to connect to the IP phone network from a remote office. Warning: On remote phones connected to the AastraLink Pro 160, the following emergency related message displays: “E911 calls are not available from this phone.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office Step Action 3 Enter the IP Address of the AastraLink Pro 160 that is located at the central site. For example: 65.215.35.80 Enter server name/IP 65.215.35.80 Backspace Dot abc Cancel Done Note: If you do not know the IP address of the AastraLink Pro 160, check with your administrator. A-8 41-001190-01 Rel. 1.1, Rev.
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office Step Action 4 Specify the HTTP port the IP phone uses to communicate with the AastraLink Pro 160. For example: 51510 Enter HTTPS port 51510 Backspace Dot . abc Cancel Done Your Aastra IP phone downloads the latest configuration information from the AastraLink Pro 160 and reboots.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office Configuring Port Information Not all routers support Universal Plug & Play (UPnP), and some may need to have the UPnP support manually enabled. If the Aastra IP phone cannot obtain the public IP address of the router via UPnP, the phone displays the message “UPnP device not found.
Remote Office Configuration of the IP Phone (Phone-Side) Connecting To The IP Phone Network From a Remote Office 2 Specify the public IP address, or dynamic/static DNS FQDN of your router, then press . For example: 65.96.171.130. Enter NAT IP: 65.96.171.130 Backspace Dot . ABC 3 Cancel Done Specify the public SIP port (default 51620) for your router, then press . Enter NAT SIP Port: 51620 Backspace Cancel Done 41-001190-01 Rel. 1.1, Rev.
AastraLink Pro 160 Administrator Guide Connecting To The IP Phone Network From a Remote Office 4 Specify the public RTP starting port (default 51720) for your router, then press . Enter NAT RTP Port: 51720 Backspace Cancel Done 5 Specify the public HTTP port (default 51510) for your router, then press . Enter NAT HTTPS Port: 51510 Backspace Cancel Done Your AastraLink IP Phone reboots and begins the discovery process.
Remote Office Configuration of the IP Phone (Phone-Side) Reinstalling Aastra IP Phones at the Central Site Reinstalling Aastra IP Phones at the Central Site Use the procedure described in this section to reinstall an IP phone at the central site that had been previously installed at a remote office. The procedure described below resets the IP phone from “remote mode” to back to “local mode.” If you do not reset the IP phone, it will attempt to boot in remote mode when you install it.
AastraLink Pro 160 Administrator Guide Reinstalling Aastra IP Phones at the Central Site Step Action 8 Select when prompted to restart the phone. The IP phone reverts back to its factory default settings. 9 Disconnect, then reconnect, your IP phone to your Ethernet Hub/Router. If your IP phone has been successfully reset to “local mode,” it should start up, retrieve its configuration from the AastraLink, and then prompt you to specify a user name.
Appendix B Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Introduction This appendix provides a procedure for manually setting up your AastraLink Pro 160 in your network for a remote office connection.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Remote Office Configuration of the AastraLink Pro 160 Description The AastraLink Pro 160 is a plug and play unit that you can install in your network. However, to configure the AastraLink Pro 160 for remote office connections, it is recommended you use the information that this Appendix provides. Network Diagram for Remote Phone Setup The following is a network diagram for Aastralink Pro 160 remote phone setup.
41-001190-01 Rel. 1.1, Rev. 00 AastraLink Pro IP 10.50.11.3 HTTP 9600 SIP 5060 RTP 3000 IP Phone internal IP 192.168.1.3 HTTP 80 SIP 5060 RTP 3000 U + Office router external IP 65.215.35.80 HTTP 51510 SIP 5060 RTP 3200 + Home router external IP 65.96.171.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Configuring the AastraLink Pro 160 for Remote Office Setup 1. UPnP Configuration Use the following procedure to configure UPnP on the AastraLink Pro 160. AastraLink Web UI Step Action 1 Select Configuration->Network->Local Services. 2 Turn on “Remote Office”. B-4 41-001190-01 Rel. 1.1, Rev.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 AastraLink Web UI Step Action 3 Turn on “UPnP”. 4 Click to save your changes. After a successful UPnP with the AastraLink Pro 160, the results are shown in the “Office Router Port Mapping Table” on page B-5. Notes: 1. The external gateway IP (router A wan side IP address) of router A is automatically populated to the server. 2.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Active Protocol Internal Port External Port IP Address YES UDP 3012 3212 10.50.11.3 YES UDP 3013 3213 10.50.11.3 YES UDP 3014 3214 10.50.11.3 YES UDP 3015 3215 10.50.11.3 YES UDP 3016 3216 10.50.11.3 YES UDP 3017 3217 10.50.11.3 YES UDP 3018 3218 10.50.11.3 YES UDP 3019 3219 10.50.11.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 3. Remote Phone Installation Pre-stage phone Press when the Auto-Discovery screen is presented in TUI. Non Pre-stage phone Press and enter the external gateway IP (e.g. 65.215.35.80) and HTTP port start (e.g. 51510) when TUI prompts.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 Action Name Source Destination Protocol Allow WAN, * LAN, 192.168.1.3 UDP, 3006-51726 Allow WAN, * LAN, 192.168.1.3 UDP, 3007-51727 Allow WAN, * LAN, 192.168.1.3 UDP, 3008-51728 Allow WAN, * LAN, 192.168.1.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Manual Remote Office Configuration Example The following is an example of setting up the AastraLink Pro 160 for a remote office. Notes: 1. The SIP and HTTP ports both require one mapping only. The RTP ports require a range of 10 ports per phone. 2.
AastraLink Pro 160 Administrator Guide Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action Install the Remote IP Phone (Pre-Stage Phone) 7 Press when remote phone is in the Auto-Discovery screen. If the phone cannot find a UPnP enabled device, it displays “UPnP device not found”. Press . The phone prompts for the NAT IP address. 8 Enter the Home Router WAN-side IP address. For example: 65.96.171.
Remote Office Configuration of the AastraLink Pro 160 (Server-Side) Remote Office Configuration of the AastraLink Pro 160 AastraLink Pro 160 Remote Office Configuration Step Action 16 Enter the RTP port for the Home Router. For example, you can enter 51720. The Phone prompts for an HTTPS port. 17 Enter the HTTPS port for the Home router. For example, you can enter 51510. After the phone reboots into service, the Users List shows it as a remote device. Remote Device 41-001190-01 Rel. 1.1, Rev.
Index Index A AastraLink backing up system software 5-11 chassis 1-12 dial plan 4-32 features list 1-2 hardware, software requirements 1-11 LED 7-3 overview 1-2 performance, maximizing 6-9 phone compatibility 1-1 rebooting 7-4 registering IP phones A-4 restoring configuration, voicemail 5-12 restoring factory default settings 7-6 system language 4-6 settings 4-4 status 5-4 updating system software 5-13 Web UI 2-2 abbreviations, configuring 4-41 administrator logging in 2-2 menu options 2-6 password, 4-34 a
Index barred numbers 4-38 default softkeys 3-34 ring groups 3-24 DHCP, configuring 4-18 dial plan 4-32 configuring 4-31 emergency 4-36 directed call pickup, softkey 3-29 directory, softkey 3-31 do not disturb, softkey 3-28 E echo, reducing on phone lines 4-85 emergency call support 1-9 emergency dial plan, defining 4-36 extensions dial plan 4-32 F factory default settings restoring 7-6 features list 1-2 find me - follow me, softkey 3-28 FXO lines, status 5-4 G gateway, external 4-21 greeting, recording
R rebooting using the reset switch 7-5 using the Web UI 7-4 recovery mode automatic 7-10 description of 7-10 manual 7-11 using the recovery mode UI 7-12 relay configuring 4-10 softkey 3-32 remote office phones, registering A-1 remote office support, enabling 4-20 reprogramming CompactFlash card 7-15 onboard flash 7-20 requirements hardware 1-11 software 1-13 reset switch, locating 7-5 restoring factory default settings 7-6 ring groups, configuring 3-15 S schedule, auto-attendant 4-75 services, softkey 3-31
AastraLink Pro 160 Administrator Guide Published in the USA 41-001190-01 REV 00 AastraLink 160 Release 1.
