User manual

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MXreport
• Create and run custom call record reports
• Create graphs via a drag and drop report builder
• Customized report templates
• Report Scheduler automatically delivers reports via email or to
a designated folder every day, week, month, and so on
90-15460 MXreport - CDR - User count (1-30 users)
90-15461 MXreport - CDR - User count (31-100 users)
90-15462 MXreport - CDR - User count (101+ users)
90-15465 MXreport - Call Center Edition - includes
MXreport CDR - User count (1-30 users)
90-15466 MXreport - Call Center Edition - includes
MXreport CDR - User count (31-100 users)
90-15467 MXreport - Call Center Edition - includes
MXreport CDR - User count(101+ users
Integrated Contact Center
Provide your contact center with great communication features
like call recording and silent monitoring to improve customer re-
lations as well as other collaboration tools like IM chat using Zul-
tys MXIE Unied Communication System to improve efciency.
Enhance your agents’ productivity with easy to customize Call
Distribution that will address the incoming and queued calls to
the available agents per specic distribution rules set up by a
contact center supervisor and supports Interactive Voice Re-
sponse. Expedite the process of information transfer within your
company with the Call Attached Data feature. This tool allows for notes containing useful information about the caller, specic questions and other
commentary to be attached to each unique call, thus eliminating the need for the customer to repeat their issues each time they are transferred
or put on hold. Zultys ICC Solution also provides great analytical components which allow for integration with the company’s CRM and provide
supervisors with real-time statistics for the operations of the contact center. SuperView™ is a powerful tool that consolidates real-time statistics
for management of multiple call groups; group, agent and queue status; visual alerts and alert notications in a single window. The Zultys Contact
Center solution also reduces OPEX by supporting Multisite and Distributed Agent service models that let you deliver quality customer service from
anywhere, anytime.
90-15336 Single Contact Center Agent/Supervisor License
90-15337 10 Contact Center Agent/Supervisor Licenses
Zultys 3rd Party CRM Integration
Zultys supports Computer Telephony Integration (CTI) with an expanding range of CRM suites and business applications
via standards-based protocols. The Zultys Salesforce.com Communicator integrates the Zultys IP Phone System and the
Salesforce.com CRM application suite for full call control from within Salesforce. The Zultys Outlook Communicator provides
integration between the Zultys IP Phone System and Microsoft Outlook, while Zultys Flex Communicator simplies integra-
tion with web-based and traditional CRM and line-of-business applications.
Zultys Salesforce Communicator™
• Screen pops, call notes, hold, transfer and click to call from inside the contact record on Salesforce.com
• Login to Operator and Call Group roles and select role to make an outbound call from
90-15481 Single User License for Zultys Salesforce.com Communicator
90-15482 10 User Licenses for Zultys Salesforce.com Communicator
Zultys Outlook Communicator™
• Click-to-call and full call control from within Outlook
• Presence synchronized with Outlook Calendar
• Screen pops for Outlook contacts
• Login to Operator and Call Group roles and select role to make an outbound call from
90-15440 Single User License for Outlook Communicator with Exchange Integration Upgrade
90-15441 5 User Licenses for Outlook Communicator with Exchange Integration Upgrade
90-15442 50 User Licenses for Single Outlook Communicator with Exchange Integration Upgrade
Zultys Flex Communicator™
• Integrates with both web-based CRM applications and programs installed on the user’s computer
• Generate Screen Pops for Caller Information on receipt of an incoming call
90-15430 Single User License for Zultys Flex Communicator
IP TELEPHONY
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THERE’S A ZULTYS SYSTEM THAT’S RIGHT FOR YOUR CLIENT AND THEIR BUDGET
AWARD-WINNING IP TELEPHONY AND UNIFIED COMMUNICATION FOR ALL YOUR BUSINESS NEEDS
90-15428 MXarchive
The MXarchive software is a powerful archival tool that automatically
stores and forwards all IM, Fax, Voice Mail and Recorded calls made
across an entire corporate network to an archive server. MXarchive
software runs on any Windows machine.