Setup guide
I tried to make a call and received a fast busy signal
A fast busy signal can mean that your Phone Adapter needs to be rebooted. Follow these
instructions to quickly perform a reboot.
1. Un-plug the network cable from the IAD.
2. Un-plug the power cable from the IAD.
3. Count until 10 seconds.
4. Plug the network cable back to the IAD device.
5. Plug the power cable back to the IAD device.
6. Pick up your phone and check if the IAD has dial tone.
Then the IAD is registered to the network properly and apt to call.
What is the cause of "dropped" calls (call ends unexpectedly)?
In general, "dropped" calls are the result of a severe latency or packet loss in your Internet
Service Provider's (ISP) network. In other words, for a period of time your connection may
not be fast enough to send and receive voice data, resulting in lost information. This
situation is called "Packet Loss".
Packet Loss may occur when connection speeds are compromised by temporary ISP
problems, network congestion, or heavy bandwidth usage such as online gaming or the
upload/download of files.
Check a few web sites you commonly view and see if they are performing slower than
usual. If this is the case, it is probable that your ISP is experiencing a problem.
If anyone is sharing your Internet connection, or you are uploading/downloading files via
the Internet, pause this activity and see if voice quality improves.
I hear static or "buzzing"
Static (buzzing) on your line are produced from analog equipment in your phone system
(your phone and phone cable). When the phone adapter receives the sound data, it
digitizes the data and eliminates the possibility of producing static or buzzing.
Try using a different phone or replacing the phone cable and test if that resolves the issue.