Setup guide

router/firewall settings have changed. If these items have been checked, it is possible you need
to reboot the IAD. Follow these instructions to quickly perform a reboot.
Calls sound "choppy"
In general, "choppy" calls are the result of latency or packet loss in your Internet Service
Provider's (ISP) network. In other words, for a period of time your connection may not be
fast enough to send and receive voice data, resulting in lost information. This situation is
called "Packet Loss".
Packet Loss may occur when connection speeds are compromised by temporary ISP
problems, network congestion, or heavy bandwidth usage such as online gaming or the
upload/download of files.
Check a few web sites you commonly view and see if they are performing slower than
usual. If this is the case, it is probable that your ISP is experiencing a problem.
If anyone is sharing your Internet connection, or you are uploading/downloading files via
the Internet, pause this activity and see if voice quality improves.
I hear echo during calls
Echo is due to possible latency on your Internet connection causing delayed playback of your
voice. It is not uncommon for echo to be present with traditional phone calling as well, but the
latency is so slight the echo probably will go unnoticed.
• Possible causes of echo are:
a. Poor quality telephone or phone cables (possibly on the far end of the call).
b. Feedback between the phone's speaker and microphone.
• If you are hearing significant echo on a call:
a. Try to call back the number and see if the echo persists.
b. Ask if the person you are talking with can use a different phone.
c. Check a few web sites you commonly view and see if they are performing slower than usual. If
this is the case, it is probable that your ISP is experiencing a problem.
d. If anyone is sharing your Internet connection, or you are uploading/downloading files via the
Internet, pause this activity and see if voice quality improves.