Setup guide

I am not hearing a dial tone
If you do not hear a dial tone, please check the following:
• Make sure the telephone and the Internet Access Device are plugged in.
• Disconnect and re-connect the telephone cable.
• Make sure your telephone is set to ring (not set to pulse).
If the above items have been checked, it is possible your phone adapter needs to
be rebooted. Follow these instructions to quickly perform a reboot.
If you are using a Sipura Equipment:
• Power cycle your Sipura adapter by pulling out the power cord, waiting one minute,
and replacing the power cord.
• Confirm that the device is receiving IP
o Pick up phone again and dial * * * * 1 1 0 # to get the current DHCP
provided IP address of the adapter on your network.
o If no IP address is discernable, reboot your entire network including
modem, router/switch and the Sipura adapter in that order.
o If you still don't have dial tone, please contact us.
I am unable to receive any inbound calls
Your Internet Access Device (IAD) needs to register with our proxy server in order to receive
inbound calls. If the IAD can't register, our Freedom Service server can't route calls to the device.
Some reasons why your phone adapter may not be able to register with our Freedom Service
proxies:
• Possible power outage.
• Telephone and IAD may not be plugged in correctly.
• Internet connectivity has been lost.
• Router/firewall options have blocked our Freedom Service traffic.
Please check that you have Internet connectivity (try to view a few web sites) and check if your