How Does Freedom services Work? We use your existing high-speed internet connection (cable, dsl, or other broadband) to allow you to make and receive phone calls. Basic Setup Diagram: This technology is called VOIP (Voice over IP), or simply, Voice over the Internet. A phone adapter called an Analog Terminal Adapter (IAD) is a small device that plugs into your home internet network and converts voice traffic into data traffic.
Broadband Phone Network You can call anyone and anyone can call you. Unlike some other broadband phone services, our service allows you to make calls to and receive calls from anyone - whether they themselves use broadband phone service or not. This means that the person you are calling does not need to have an IAD (Internet Access Device). Placing and receiving calls across the internet will save you tremendous amounts of money, as long distance within North America is virtually eliminated.
• • • traditional touchtone phone: Any corded or cordless phone works with our IP Service. Broadband Internet: provided by cable modem, Digital Subscriber Line (DSL), T-1, Fractional T-1 or T-3.* A Voice IP Phone Adapter: This small adapter connects your phone to your DSL/Cable modem and makes the service possible. Our Voice IP Service can supply this when you sign-up for service.
What is required to use Freedom IP Service? Does the person I am calling need to have Freedom IP Service too? No. You can call anyone at any phone number using our Freedom IP Service. Calls to other people with our VoIP Service are always free of charge. Indeed, some of our customers have saved thousands of dollars by purchasing two VoIP lines, one for themselves and another for their friend, relative or remote business office.
system (DNS) server (think telephone information operator) for the correct dotted quad number (think phone number) and your computer uses the answer it receives to connect to the www.google.com server. You have to check with you ISP which type of IP you are receiving. What is DNS? The domain name system (DNS) is the way that internet domain names are located and translated into internet protocol addresses. A domain name is a meaningful and easy-toremember "handle" for an internet address.
What is Wi-Fi? Wi-Fi which is short for Wireless Fidelity refers to wireless networks that use high frequency signals to send data. A Wi-Fi phone is a phone that uses a Wi-Fi network just like a cell phone uses a cell phone network. We have many applications for use VoIP over a WiFi or WiMax network. If you need more information please contact us.
Cookies are small text files that are placed on your computer by websites for various different reasons. For instance Yahoo use cookies for reasons such as storing your preferences for Yahoo related services, and to access certain information when you sign in to a personalized service such as My Yahoo. Other websites will often use cookies for identifying purposes, demographic statistics and also when you are shopping online to remember what you have in your basket.
How do I make a call? Here are the procedures to dial using Freedom: • To place a call from our service to the USA (out of our Freedom network), you must dial: o 1 + (area code) + (telephone number). Ex: 1 + 954 + _ _ _ _ • To place a call to another in Network Freedom client, you must dial: o (area code) + (telephone number). Ex: 786 + _ _ _ _ • To place a call internationally, you must dial: o 011 + (country code) + (area code) + (telephone number).
An account that is suspended means that the user cannot make outbound calls, but the telephone number still belongs to the client for a period of up to 3 months. If you reactivate the account, you will keep the same phone number and will get reactivated immediately. If you are suspended you still can look at your bill in the end user interface.
No. We do not require a computer. You speak through an ordinary touch-tone telephone connected to a Freedom Service provided adapter. That said, we DO support Soft Phone clients for your PC or laptop, so if you want to talk through your computer, you can. A Soft Phone client is software that, once installed and executed, allows you to make calls through your computer using a microphone and speakers (for an example of softphone, see X-Ten Instruction below ).
Does the Freedom Service work with dial-up Internet access? Yes. But using dial-up will diminish the quality of your call. We highly recommend the use of ADSL or higher internet access to use our Freedom Service. Is the Freedom Service a cell phone or wireless phone service? No, we are not a cellular phone service provider. Our Freedom Service allows customers to make and receive telephone calls using a broadband Internet connection.
There are four ways to plug multiple handsets into your Phone Adapter. Currently, only phone port 1 is active on our Freedom Service -supplied telephone adapters. You can purchase a multi-line adapter jack, and then connect it to the phone port of the Phone Adapter. This will allow you to have multiple phones wired on a single Freedom Service line. These adapters are readily available at retail locations that sell home telephone accessories, such as RadioShack.
browser, and from any Internet connection, world-wide. PC or Mac, Windows or OSX, it's your choice. Can I use my Freedom Service with my home alarm system or personal emergency response Services Company? You may connect any telephone communication device to your Freedom Service adaptor. However, we recommend that you keep a simple phone line for a home alarm or personal emergency response device. Remember, the Freedom Service depends upon your broadband Internet connection, and electric power.
How is Freedom phone service different from my standard telephone service? Freedom phone service uses your existing broadband Internet connection to deliver a feature-rich and cost-effective alternative to the traditional phone company. By using your broadband connection for both your data and telephony needs, you're able to take full advantage of the bandwidth you're already paying for, thus reducing your monthly communication costs.
Yes, we offer Toll Free numbers on demand; please contact us to request it. What is the Pre-Paid Account Deposit? In order to make International Calls (or calls outside your calling plan), we require a prepaid balance on your account (similar to a pre-paid calling card). This prevents fraud and helps keep our rates to you low. When you sign up for service, you are able to choose how much money you would like to add to your pre-paid balance.
Below are steps for accessing the web interface of your IAD (Sipura SPA and Linksys PAP2). Find out the existing IP address of the phone adapter (Sipura IAD or Linksys PAP). Pick up the hand-set Press the star (*) key four times. You should hear a voice say, "Configuration menu." Dial: 110# Write down the IP address (will be something like: 192.168.0.101) From the web-browser of your computer (ie: Microsoft Internet Explorer) go to the IP address obtained in step 1d) above. (Ie: http://192.168.0.101).
Sipura devices: SPA1000, SPA1001, SPA2000, SPA3000 In order to upgrade your Sipura phone adapter please follow these instructions: • • Confirm that the power is plugged into the adapter and delivering power. Be prepared to write down an IP address: o Pick up phone and dial * * * * 1 1 0 # to get the current DHCP provided IP address of the adapter on your network. Take a note of it, including the dots.
• Wait 10 seconds, and then plug the power back into the Adapter. • Repeat the steps from the beginning above. DSL/PPPoE Set Up for Sipura The following set up information works for Sipura 2100 Internet Access Device. If you have another brand of IAD, you can try to follow the same steps. If it doesn't work, please contact us. BEFORE YOU BEGIN: These steps are only needed if your DSL connection requires a User Login and Password entry in order to connect to your DSL service.
Plug the power adapter into the Sipura 2100. The yellow STATUS light may blink continuously until these PPPoE settings are completed. Reboot your PC. In an address bar of an open Internet browser click here for procedures (ie: 192.168.0.1) and click the GO button or hit Enter on your keyboard.
Click the Wan Setup tab. The following screen will appear in the browser. Figure 1.
Select PPPOE from the drop down menu for Connection Type. In the empty field to the right of "PPPoE Login Name" enter your DSL login I.D. provided to you by your DSL provider. In the empty field to the right of "PPPoE Login Password" enter your DSL password provided to you by your DSL provider. Click the Submit All Changes button at the bottom of the screen. The page will change to the following message and then return after approximately 5 seconds: SPA is updating your configuration. Unit may reset.
power supply back in. The yellow STAT light will blink for up to one minute. Wait until both the yellow STAT and the Green lights are illuminated and have stopped blinking. Talk on the phone and surf the web! Your Sipura 2100 is now configured to provide your PPPoE Login information to access your DSL Internet service.
If the yellow STAT light does not stop blinking • Power down your PC, your VoIP Service Adapter, and your DSL Modem. • Wait 60 seconds and then power up your DSL Modem. • Repeat the steps from the beginning above. • If you continue to have difficulty, please contact us.
A router is a network device that manages the distribution of data to and from multiple devices on your network. That way you can use your IAD (Internet Access Device) equipment at the same time you use your computer. We recommend the use of a router to use our service. We also have an excellent product line of IAD with a built in router. Although our Freedom Service will work with most routers on the market, we do not recommend a specific brand.
• Caller ID with Name • Do Not Disturb • Last Number Redial • Speed Dial 8 • Call Waiting (Per Call) • Distinctive Ring/Call Waiting • Unattended/Blind Call Transfer • Attendant Call Transfer • Three-Way Calling • Line Blocking Deactivation • Automatic Call Back • Calling Number Delivery Blocking (CID Block) • Selective Call Forwarding • Selective Call Acceptance • Selective Call Rejection • Voicemail Anonymous Call Rejection Prevent a caller from reaching you when the caller has explicitly restricted his/h
the voice portal or on the phone using the feature access code. *72 - Activation *73 – Deactivation Call Forwarding Busy Automatically forward your calls to a different phone number when your phone is busy. Call Forwarding Busy allows you to forward all your incoming calls to a different phone number if your phone is currently busy. Use this service when you would rather have a secretary or co-worker receive the call instead of the caller being sent to your voice messaging box.
party that called, simply dial the call return feature code [*69]. The system stores the number of the last party to call, and connects the user to that party. With our VoIP Service *69 (Call Return) is always free. *69 – Activate Caller ID with Name Caller ID/Calling Name Retrieval looks up the name of a caller in an external database when the name did not arrive with the original call, the phone that displays CLID information, or other call clients.
Dial a pre-defined number by dialing one or two digits. Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a button. Enter the number as you would normally dial it and then just hit that number on your touch pad to call it. You can also program your speed dial using your phone and the star code for Speed Dial 8.
*81 - Deactivation Unattended/Blind Call Transfer The Unattended/Blind Call Transfer a call while using a simple phone without call control capability. Flash Call Transfer allows you to transfer a call even when your phone does not have a transfer button. To transfer a call, flash the phone (click the flash button or click the hang up button once) then dial the number you would like to transfer the call to. Once the transfer number answers, click flash again and the two callers are connected.
to complete the transfer without waiting for the 3rd party to answer first. When the user presses the switch hook or flash button, the transferee is placed on hold. When the user successfully dials the transfer number and the party answers the transferee can be added to the call by pressing the switch hook or flash button creating a three-way conference. When the user hangs up the phone the transferee and the called party remain in a call.
Automatic Call Back This feature allows the user to place a call to the last number they tried to reach whether the call was answered, unanswered or busy by dialing an activation code. User Action Required to Activate or Use the service: Pick up the receiver Listen for dial tone Press *66 Expected Call and Network Behavior: If the number called is idle the call will ring through and complete normally.
Selective Call Acceptance Provides the subscriber the ability to block calls from all but from a pre-determined list of directory numbers specified by the subscriber. Unaccepted callers may receive an announcement or be routed to a predetermined directory number. *64 – Activation *84 – Deactivation Selective Call Rejection Allows the subscriber to have incoming calls from a limited number of calling parties rejected by the terminating switching system.
To access you Voicemail, dial *89. Your username is your phone number (DID). Your default password is 1234 (you can change it over the phone or through the Voicemail Settings. You can also hear and store your voicemail in your email (check in you Voicemail Settings if your email address is correct).
Can I receive fax with your service? Yes, you can. Please contact us if you want this feature, or for more information, as it has to be programmed separately. What area codes do you have available? Remember, your area code no longer depends upon the physical location of your phone. You can select a number in the available area code you find most convenient for those you call, and call you. For example: If you live in Boston, you can have a Los Angeles area code and number.
Our Freedom Service includes free voicemail. So, an answering machine is not necessary. If you prefer to use an answering machine, remember to turn off your voicemail feature by accessing our Freedom Service Account Portal. The default setting for voicemail is ‘on’ when you first activate your Freedom Service.
No ports need to be open if you have a simple NAT router and our Freedom Service issued Phone Adapter has a private IP address. Most of our customers just connect their Freedom Service phone adapter to their router and it works. Our Freedom Service is designed to work behind NAT routers.
I am not hearing a dial tone If you do not hear a dial tone, please check the following: • • • Make sure the telephone and the Internet Access Device are plugged in. Disconnect and re-connect the telephone cable. Make sure your telephone is set to ring (not set to pulse). If the above items have been checked, it is possible your phone adapter needs to be rebooted. Follow these instructions to quickly perform a reboot.
router/firewall settings have changed. If these items have been checked, it is possible you need to reboot the IAD. Follow these instructions to quickly perform a reboot. Calls sound "choppy" In general, "choppy" calls are the result of latency or packet loss in your Internet Service Provider's (ISP) network. In other words, for a period of time your connection may not be fast enough to send and receive voice data, resulting in lost information. This situation is called "Packet Loss".
I tried to make a call and received a fast busy signal A fast busy signal can mean that your Phone Adapter needs to be rebooted. Follow these instructions to quickly perform a reboot. 1. Un-plug the network cable from the IAD. 2. Un-plug the power cable from the IAD. 3. Count until 10 seconds. 4. Plug the network cable back to the IAD device. 5. Plug the power cable back to the IAD device. 6. Pick up your phone and check if the IAD has dial tone.
When I log into my voicemail on the web, the page is blank You need to enable cookies on your web browser. To enable cookies, follow the instructions below for your browser and release version. MS Internet Explorer 6.x • Select "Tools" in the main menu. • Select Internet Options. • Select the "Privacy" tab. • Select "Advanced". • Deselect Override Automatic Cookie Handling. • Select "Accept" for First-party Cookies and select "Accept" for Third-party Cookies options. • Select "OK". • Select "OK" to exit.
• Select "Cookies". • Select one of the options that enable cookies. • Select "OK". Netscape Communicator 4.x • Select "Preferences" from the Edit menu. • Find the "Cookies" section in the "Advanced" category. • Select "Accept all cookies" (or "Enable all cookies"). • Click "OK". My IAD doesn't work Please confirm you have the IAD connected to a good internet connection. You should see the "Power", "WAN", "Ready" and "Tel1" lights, as well as the "PC" light if you have your computer plugged in.
Does IPitomy work if the power fails? YES, but only with UPS (Uninterruptible Power Supply) device installed in the system. A UPS can maintain operation of critical equipment for up to several hours until utility power is restored. The use of a Power Over Ethernet (POE) switch, combining power with Ethernet cabling, is also a good choice.
The following features will help your business maintain high quality customer service: DID (Direct Inward Dialing) will allow your clients to reach a line directly without going through an operator or dialing several numbers. Automated Attendant answers all incoming calls and prompts callers to dial an extension, other destinations or leave a voicemail message - all without the help of an operator – freeing up valuable time for other tasks.
IPitomy's VoIP service (IPitomy Exchange) will dramatically lower telephone communications costs. What is OS platform for IPitomy? IPitomy OS platform is Linux. Does IPitomy support Emergency call services? Yes. Emergency calls can be placed by direct dialing, or by using a prefix number for an outgoing phone and then dialing the emergency number. Do my employees need special education to use IPitomy? NO.
Can IPitomy replace our existing PBX system? In most cases, IPitomy is less expensive than upgrading an outdated PBX or key system. When you add IPitomy Exchange, the return on investment is rapid.
Does IPitomy allow all existing extensions within my company to remain the same? IPitomy supports 3 and 4 digit extensions. Sales Questions How much does IPitomy cost? IPitomy is priced according to the number of extensions/lines and your exact business needs. We will provide you with a complete quotation based upon your requirements What is the warranty period for IPitomy? The warranty period for IPitomy hardware is one (1) year. Extended warranty plans are available.
