USER 1424-EN/LZT 2 D 12 02 010 GUIDE 103 091 Aastra DT390 Cordless Phone for BusinessPhone USER GUIDE Anna Mats KCM/DP EAB HF EANNHIL Error QANNROO 20 B1 MH C Conversion 04 11 28 2009 PC1-1 Correction 05 01 PC1-2 Update 03 2010 PC1-3 2 D Fixed aroos 12 02 009 Höglander 010 corrections; Hillertz revision. to of “Phase safety ofofsection fileinfo. Word from 3”, 15.7, i.e. Word conversion toChanging reflect to FrameMaker; new Menu functionality Language. linguistic andcorrections.
Copyright © Copyright Aastra Telecom Sweden AB 2010. All rights reserved. Disclaimer No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
CORDLESS PHONE FOR BUSINESSPHONE 1 Introduction WARRANTY AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited.
INTRODUCTION 1.3 IPEI and IPDI Codes Your phone has a unique IPEI code (International Portable part Equipment Identity), and a unique global GAP identity number for the DECT registration (IPDI). The IPEI and IPDI codes are used for network subscription of the phone. At delivery, the phone’s IPEI and IPDI codes are identical, and either of them can be used for network subscription. Note: If the phone is replaced by another phone using the easy replacement procedure, the IPDI code changes.
CORDLESS PHONE FOR BUSINESSPHONE 1.5 Accessibility and Voice Quality The base network is not always available. If you cannot connect to the system, contact the system administrator. For best voice quality, avoid positioning yourself near a computer, a radio, or similar equipment. 1.5.1 Operating area You can use your cordless phone in the area that is covered by the network. Outside this area you will lose contact with the phone network.
SAFETY INSTRUCTIONS 2 Safety Instructions Read this sedction before using the telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual. This product shall only be used with the following batteries: • Art.No.
CORDLESS PHONE FOR BUSINESSPHONE 7 • Remove the battery before cleaning the telephone to reduce risk of electric shock. • Unplug the battery charger from a power source before cleaning the telephone to reduce risk of electric shock. • Do not use the telephone with auxiliary equipment not exclusively recommended by the manufacturer, as it may result in fire, electric shock, or injury, and will void the warranty. • Do not disassemble the telephone. Disassembling the telephone voids the warranty.
SAFETY INSTRUCTIONS 2.1.1 Frequency Range The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques: 2.
CORDLESS PHONE FOR BUSINESSPHONE 2.3.1 FCC Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
SAFETY INSTRUCTIONS 2.3.3 Information to User This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.3.4 IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.
CORDLESS PHONE FOR BUSINESSPHONE 2.4 Environmental Requirements 2.4.1 Cordless Telephone 2.4.2 • Note: Do not use the cordless phone in areas with a danger of explosion, as it is not specified as intrinsically safe. • Only use the telephone in temperatures between 0o C to +40o C (32o F to 104o F). • Avoid exposing the telephone for direct sunlight or close to other heat sources. • Do not expose the telephone to open flame. • Keep the telephone away from excessive heat and moisture.
SAFETY INSTRUCTIONS • Do not expose a battery to an open flame. This could cause the battery to explode. • Never carry or store the battery together with electrically conducting objects (neck chains, pencil leads, etc.) • If you ever notice liquid leaking out, unusual odour, build-up of heat, discolouration, deformation or any other abnormal condition when you use, charge or store the battery, remove the battery immediately from the handset and keep it away from naked flames.
CORDLESS PHONE FOR BUSINESSPHONE 2.4.3 • Do not strike or drop the battery. It may cause damage to the battery. • The battery should be stored in a dry place, with the ambient temperature of approximately +25°C (+77°F) for best performance. • The battery continues to discharge a minimal portion of its power, even if the product is switched off or the battery is removed. Disposal of Telephone and Batteries Defective phones or batteries should not be placed in municipal waste.
DT390 DESCRIPTION 3 DT390 Description This chapter describes the DT390 cordless phone and its display, menu structure, and tones. The phone is shown in figure 1 on page 14. 11 10 9 1 2 8 7 3 4 6 5 Figure 1: Overview of the DT390 cordless phone 1 2 3 4 5 6 Soft keys Can be pre-programmed or used with the GUI Off-hook key Used to connect calls, and as a shortcut to the call list.
CORDLESS PHONE FOR BUSINESSPHONE 7 8 9 10 11 3.1 Navigation key Used to navigate left, right, up, and down On-hook key and power on and off A combined key used to end a call, to return to idle mode, and to switch the phone on and off with a long press Display The display is 112 pixels wide and 115 pixels high. The display is monochrome black and white, and has backlighting Headset connector The headset connector is used to connect a headset.
DT390 DESCRIPTION Table 2 Accessories Desk charger Desk PDM charger Rack PDM charger Leather case Belt clip, hinge type Belt clip, swivel type Security chain Headset with microphone on boom Headset with microphone on cable 3.1.1 Accessories Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the phone. Loudspeaker A separate loudspeaker for the loudspeaking function is placed at the back side of the phone.
CORDLESS PHONE FOR BUSINESSPHONE 3.2 Display Information The icons and text in the display indicate functions and settings available to the user. The display gives visual feedback on all actions performed, and also textual warnings, see figure 2 on page 17. The owner ID can be set manually by the user. Note: If a name is available it is displayed together with, or instead of, the number.
DT390 DESCRIPTION 3.2.1 Soft keys Menu Soft keys Figure 3: Soft keys “Call” and “List” Note: The information displayed varies depending on the version and configuration of the exchange, and whether you use the phone in a DECT or an IP DECT system. Consult the system administrator to find out which type of system your phone is used in. Depending on the state and setting of your phone, different information can be shown, see the following list: • • • Idle phone – Normal.
CORDLESS PHONE FOR BUSINESSPHONE that the call is diverted to your extension. When you have answered the call, the display shows only the number of the person calling. 3.2.2 System Connection Messages Possible system connection messages that can be displayed on your phone is described below. Shown in display Indicating Description System A System The phone has contact with System A. Indication It is also possible to assign the system a name of your choice.
DT390 DESCRIPTION Icon (Cont.) Description (Cont.) Empty battery Flashing when the remaining battery capacity is 5% or lower. Loudspeaking Displayed in the soft key bar during a call. Pressing this icon will activate loudspeaking mode. Loudspeaking off Displayed when loudspeaking mode is enabled. Pressing the soft key when this icon is displayed will deactivate loudspeaking mode. Sound off Shown when the key is pressed and held, or when the phone is placed in the charger with sound off enabled.
CORDLESS PHONE FOR BUSINESSPHONE 3.2.4 Menu Tabs The menu tabs are listed and described below. Icon Description Contacts Contains all names and numbers in the local phonebook. In addition, a company phonebook with up to 500 entries can be downloaded from the WinPDM or CPDM to the phone. It is also possible to access a central phonebook from this menu. Company phonebook and central phonebook are system dependent and configured by the system administrator.
DT390 DESCRIPTION 3.3 Menu Structure All available phone features can be accessed through the menus. • In idle mode, press Menu to open the main menu. • To confirm a selection, press Select. • Press Back to return to the previous menu, and press the menu structure. to exit When you open the main menu, the display will look as in figure 4 on page 22. 13:00 Contacts Calls Settings Select Back Figure 4: The main menu with the Contacts icon selected Note: The phone can be used in several networks.
CORDLESS PHONE FOR BUSINESSPHONE 3.3.1 Calls Menu An overview of the Calls menu • Call list —> 7891 7827 7682 7845 is presented in figure 5 on page 23.
DT390 DESCRIPTION 3.3.2 Contacts Menu An overview of the Contacts menu 24.
CORDLESS PHONE FOR BUSINESSPHONE 3.3.3 Settings Menu An overview of the Settings menu 25.
DT390 DESCRIPTION 3.3.4 In Call Menu An overview of the In call menu is presented in figure 8 on page 26. You reach the menu by pressing the soft key More during a call. Note: The options that appear when you press More are programmed from the WinPDM or CPDM. Please contact the system administrator.
CORDLESS PHONE FOR BUSINESSPHONE 3.4 Tones The following different tones are sent from the exchange to your phone.
DT390 DESCRIPTION 3.5 Indicators 3.5.1 Phone Indicator The status indicators listed below are used to indicate phone status. Table 3 Cordless Phone Indicator 3.5.2 Indicator Description Orange, fixed (phone placed in charger) Battery is being charged. Green, fixed (phone placed in charger) Battery is fully charged. Red, fixed Battery warning. Green flashing Incoming call. Desk PDM Charger Indicator The status indicators listed below are used to indicate charger status.
CORDLESS PHONE FOR BUSINESSPHONE 29 Red, flashing (100 ms on, 800 ms off) Error indication during Easy Replacement. Put back old phone in charger. Charger returns to Not logged in to CPDM or WinPDM mode when the phone is removed. Red, flashing (3 long flashes, 800 ms on, 100 ms off) Parameter error in user parameters. Charger performs a factory reset and restarts. Red, flashing (800 ms on, 100 ms off) Parameter error in production parameters. Service needed for charger. Error during Easy Replacement.
SWITCHING ON AND OFF 4 Switching On and Off This chapter describes how to switch on and off the phone. Note: If the message No System is displayed you cannot make or answer calls. Depending on system programming, your phone can be locked automatically. To unlock the phone, enter your four digit code (factory default is “0000”). 4.1 Switching On To switch on the phone, do the following: 1. Press and hold . The phone will vibrate when it is on and the display lights up.
CORDLESS PHONE FOR BUSINESSPHONE 5 Incoming Calls An incoming call is indicated by a flashing indicator, accompanied by a ring signal and a vibrating phone. The ring type tells you if the call is an internal, external or callback call. Both ring signal and vibrator can be disabled. The calling party’s number or name, or both, is displayed. The name of the caller will be shown if the calling party’s phone number is stored in any of the phonebooks.
INCOMING CALLS 5.1.1 Call Pick-up To answer a call to a phone in another room: 1. Call the ringing extension and press 2. When you hear a busy tone, press 6. . Note: Austria, Belgium, Brazil, Denmark and Germany press 8; France and New Zealand press 4. 5.1.2 Mute Ring Signal If the phone rings at an inconvenient moment, you can switch off the ring signal temporarily: 1. Press to suppress the ringing. All alert signals, including the vibrator, will be muted for this specific call. 2. 5.1.
CORDLESS PHONE FOR BUSINESSPHONE 5.2 Rejecting a Call If you do not want to answer an incoming call, you can reject the call: • 5.3 Press . The call is disconnected. Ending a Call If you want to end an ongoing call, you hang up: • Press . The display shows the duration of the call. The total time of the call can also be retrieved from the Calls menu, see Call Statistics on page 76.
OUTGOING CALLS 6 Outgoing Calls This chapter describes how to make calls, how to conceal your number from being displayed to the person you are calling, and how to redial the last external number dialed. 6.1 Calling To make a call, you can either select a contact in one of the phonebooks available, or get the phone number or extension from the call list. You can also use shortcuts, if available.
CORDLESS PHONE FOR BUSINESSPHONE 6.1.1 Dialing a Number From the Call List To dial a number stored in the call list, do the following: 1. Press . The call list is opened. If a number occurs more than once, the most recent time stamp is shown along with the total number of occurrences. 2. 3. 6.1.2 Step with the navigation keys in the call list and select a number to dial. If you wish to edit the number before calling, do the following: a) Press More.
OUTGOING CALLS 6.2 Last External Number Re-dial When you make an external call, the system automatically stores the number dialed, regardless of whether the call was successful or not. To re-dial the last external number dialed: • 6.3 Press *** and then .
CORDLESS PHONE FOR BUSINESSPHONE within eight seconds, otherwise the callback service is cancelled. While waiting for callback, you can make and receive calls as usual. 4. Press to answer when you are called back. The system calls the extension. Note: Callbacks can be activated on several extensions at the same time. 6.3.2 Ordering Call Waiting (Camp-On) If you urgently wish to contact a busy extension or external line, you can send a notification using a call waiting signal.
OUTGOING CALLS 6.3.3.1 Ordering Intrusion On a Busy Extension To intrude on a busy extension, do the following: 1. Press 8 when you hear a busy tone. Note: Austria, Belgium, Brazil, Denmark and Germany press press 4. 6.3.3.2 Sending a Message You can send a callback or a voice message when you call an extension and receive a busy tone or get no answer. Sending a Callback Message To send a call message, do the following: 1. Press 9#.
CORDLESS PHONE FOR BUSINESSPHONE 6.4 Abbreviated Numbers Abbreviated numbers allow you to make calls simply by pressing a few keys. The abbreviated numbers consist of 1-5 digits and are stored in the exchange (by the system administrator). 6.4.1 Common Abbreviated Numbers Common abbreviated numbers are stored centrally in your BusinessPhone Communication Platform. To make a call using a common abbreviated number, do the following: 1. Dial the common abbreviated number.
OUTGOING CALLS 5. Press # and . Wait for the verification tone. 6. 6.4.2.2 Press to finish the procedure. Canceling One Individual Abbreviated Number To cancel one individual abbreviated number, do the following: 1. Press #51*. 2. Enter an abbreviated number between 0 and 9 and press #. 3. Press . Wait for the verification tone. 4. 6.4.2.3 Press to finish the procedure. Canceling All Individual Abbreviated Number To cancel all individual abbreviated numbers, do the following: 1.
CORDLESS PHONE FOR BUSINESSPHONE 7 Call List The 25 last received, dialed and missed calls are stored in a call list. The numbers can be either extension numbers or external numbers, and External numbers are preceded by the digit(s) for external call access. If supported by the system, the number’s contact name can be displayed in the call list. If the same number is received, dialed or missed several times, it appears only once in the call list.
CALL LIST 7.2 Saving a Number in the Call List To edit a number in the call list, when your phone is in idle mode, do the following: 1. Press Menu, select , and press Select. 2. Select Call list, and press Select. 3. Scroll the list to select a number to edit. 4. Select More and Edit number. 5. Press Save number, specify the type of number, and press Select. The number is saved and the name field is highlighted. 7.3 6. Press Add, enter the desired name and press OK. 7.
CORDLESS PHONE FOR BUSINESSPHONE 8 Contacts The phone is equipped with the following phonebooks: Local phonebook The local phonebook can hold up to 250 entries (that is, names and numbers), which can be added, deleted and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact; work number, mobile number, and other number. Maximum name and number length is 48 characters in name and 24 digits in a number.
CONTACTS 8.2 Dialing a Contact from the Central Phonebook (Optional) In the central phonebook, it is possible to search by name, number, or the last result. When the search is finished, it is possible to view contact information, add the number to a new contact, and to call the number. 8.2.1 Searching by Name To search a central phonebook contact by name, do the following: 1. Press Menu, select , and press Select. 2. Select Central Phonebook, and press Select. 3.
CORDLESS PHONE FOR BUSINESSPHONE 8.2.3 Viewing Last Search Result To view the last search result: 8.3 1. Press Menu, select , and press Select. 2. Select Central Phonebook, and press Select. 3. Select Last Result, and press Select. Adding a Name and a Number To add a name and a number to the phonebook, do the following: 1. Press Menu, select , and press Select. 2. Select Add contact and press Select. 3. Select New or From call list and press Select.
CONTACTS The names in the contact list are shown in alphabetical order. To search in the list, enter the first character(s) in the name, or step with the navigation key. 8.5 3. Select the contact to change, and press Edit. 4. Select what to edit for this contact (Name, Work number, Mobile number or Other number) and press Edit again. 5. Make the changes, and press OK. 6. Press Save to save the changes.
CORDLESS PHONE FOR BUSINESSPHONE 2. Enter the first letters of the contact name. 3. Press to start the search. The first entry that matches the entered letter(s) is displayed. 4. Press 0 to scroll forward and * to scroll backward in the search result that is displayed. When you reach the beginning or the end of the list, you hear a beep. 8.6.2 5. Press to initiate a call to the selected entry in the list. 6. Press to exit the system phonebook.
CONTACTS 8.7.1 8.7.2 2. Press 6 for m. 3. Press 444 for i. 4. Press 8 for t. 5. Press 44 for h. 6. Press OK when the name is complete. Number Input Mode • A short press on a key enter the digits 0 - 9 and the characters * and #. • Enter a pause in number input mode by a long press on pause is indicated by a P in the display. • To add a plus sign (+) in the number for international calls, press 0 twice. .
CORDLESS PHONE FOR BUSINESSPHONE 8.7.3 Special Characters Use the keypad to enter letters and characters. Press a key once for the first letter or character, twice for the second, three times for the third, and so on. The most common letters are printed above each key on the phone. All the available letters and characters are shown in figure 9 on page 49. abcæàâç2 defèéêë3 , .
DURING CALLS 9 During Calls This chapter describes the options available during a call, such as call forwarding, call waiting, and conference. It also describes how to change the volume level and mute the microphone during a call. 9.1 Volume Control To adjust the speaker volume during a call, you press the navigation key. The phone stores and keeps the new volume level. 9.
CORDLESS PHONE FOR BUSINESSPHONE To switch on the microphone again, do the following: 1. Press More, select Microphone on, and press Select. Or Press and hold . Note: During an emergency call, the soft key More is disabled, which means that you can only turn off the microphone by pressing and holding . 9.4 Opening Contacts During Call During a call it is possible to search for a contact in the local, the company and the central phonebooks. To search a contact during a call, do the following: 1.
DURING CALLS Note: If New call does not appear when you press More, it is possible to press R and dial the third party to initiate the inquiry. 3. Dial the third party's phone number and press . OR Press the press Call. soft key, select a contact, press Select, and then Note: It is only possible to select a contact from the local and company phonebook, but not from the central phonebook, when making an inquiry. 4. 9.5.
CORDLESS PHONE FOR BUSINESSPHONE You can transfer calls to busy extensions. The other party will hear a muted signal (a call waiting tone), and the call will be extended as soon as the ongoing call is terminated (if Camp-on is allowed). Note: If you transfer an external call to an internal extension, and the extension does not answer within a certain time frame, you are called back. This means your phone will ring again to connect to the external number.
DURING CALLS 9.8 Call Parking (On Hold) An ongoing call can be put on hold temporarily. Calls put on hold can be resumed to your own or on another phone. To put a call on hold, do the following: 1. Press R. Wait for a dial tone. 9.8.1 Resuming a Call To resume the call, do the following: 1. Press within 30 seconds. If not resumed within 30 seconds you will be called back. An unanswered external call will be rerouted to the operator after another 30 seconds. 9.
CORDLESS PHONE FOR BUSINESSPHONE 9.9.2 Terminating the Ongoing Call To terminate the ongoing call and answer the waiting call, do the following: 1. Press to finish the ongoing call. The waiting call is signalled on your phone 2. 9.10 Press to answer the new call. Conference The conference function allows up to 7 conference participants. Only the conference leader (that is, the person initiating the conference) can admit participants.
DURING CALLS 9.11 Dialing During a Connected Call When calling interactive teleservices, such as phone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If the phone exchange is not already programmed to automatically convert entered digits into DTMF signals, this function needs to be activated during the call. To dial digits during a connected call, do the following: 1. Press More, select DTMF and press Select. 2. Dial the required digits.
CORDLESS PHONE FOR BUSINESSPHONE 10 Call Forwarding This chapter describes different ways of forwarding incoming calls to another internal or external destination whenever you are absent or busy, or travelling, or when you simply would rather not be disturbed. 10.
CALL FORWARDING 10.1.2 Canceling Diversion To stop diversion, do the following: 1. Press Menu, select and press Select. 2. Step to Call services, and press Select. 3. Select Divert calls and press Select. 4. Select Internal, External, No reply or When busy, and press Select. 5. Select Deactivate. Wait for the call timer to start in the display. 6. 10.2 Press to finish the procedure.
CORDLESS PHONE FOR BUSINESSPHONE 10.3 Bypassing Call Forwarding Bypassing call forwarding allows you to call a specific extension even if call forwarding is activated on that extension. To bypass a diverted extension, do the following: 1. Press *60*. 2. Dial the extension number. 3. Press # and . Wait for an answer.
ABSENCE INFORMATION (OPTIONAL) 11 Absence Information (Optional) Absence information is used to inform callers why you are absent and when you will return. If your own extension is the answering position for another extension, you can enter absence information for that extension, if you are authorized to do so. When the absence information feature is enabled, a special dial tone will be heard. The phone can still be used for outgoing calls.
CORDLESS PHONE FOR BUSINESSPHONE 6. When the call timer starts in the display, press procedure. to finish the The display now shows the selected reason, and the time or date of return. Note: The absence codes are system dependent. Contact the system administrator regarding the available absence codes. Internal callers receive the information on the display (or as spoken information to callers without display phone).
ABSENCE INFORMATION (OPTIONAL) 3. Press * to play back and listen to your recording. 4. Press # to save the message and activate. Note: If you are not satisfied with the recording, you can press 9 to record a new message. 5. 11.2.2 Press to finish the procedure. Turning Off or Deleting a Voice Message To deactivate or delete a voice message, do the following: 1. Press #23# and 2. Press to erase the message. to finish the procedure. OR 1.
CORDLESS PHONE FOR BUSINESSPHONE 12 Messages There is one type of message available in the DT390 phone: • 12.1 Voice Mail, see Voice Mail (Optional) on page 63. Voice Mail (Optional) The voice mail application allows you to send and receive recorded voice messages. You can choose to have all incoming calls diverted to your mailbox directly, or at to answer, when busy tone, or both.
MESSAGES diversion address. Then you only have to press *21# to activate your mailbox. The system administrator also can specify whether the mailbox should be activated if you do not answer your phone after a certain time or if your extension is busy. 12.1.2 Deactivating the Mailbox To deactivate your mailbox, do the following: 1. Lift the handset and wait for a dial tone. 2. Press #21# and . Wait for the verification tone. 3. Press to finish the procedure.
CORDLESS PHONE FOR BUSINESSPHONE 2. 12.1.3.2 Follow the recorded instructions. Accessing the Mailbox From Any Other Extension To access the mailbox from any other extension, do the following: 12.1.3.3 1. Enter the directory number of the mailbox system. 2. Follow the recorded instructions in the main menu. Accessing the Mailbox From An External Position To access the mailbox from en external position, do the following: 12.1.4 1. Enter the public number of your company. 2.
MESSAGES 12.1.4.2 Listen to New Voice Mail Later Instead of listening to a voice mail message when it is received, you can listen to it later. To listen to voice mail later, do the following: 1. Press and hold 1, when in idle mode. If the following message is displayed, the voice mail number needs to be configured to the voice mail button: Voice mail number not defined. Contact the system administrator. 2. 12.1.4.3 Listen to the voice mail and follow the recorded instructions.
CORDLESS PHONE FOR BUSINESSPHONE 12.1.6 Sending Messages From Your Mailbox The mailbox system allows you to record and send messages from your mailbox to any other internal mailbox without calling the mailbox owner. A recorded message can be sent to one or several mailboxes. Note: There are no distribution list numbers available. Sending the same message to more than one mailbox must be done in single operations. To send messages from your mailbox, do the following: 1. Open the mailbox.
MESSAGES Note: If you do not acknowledge the notification within the specified time, the connection is cancelled and repeated later (ask the system administrator for the specified number of notification attempts.) 12.1.7.1 Activating An External Notification To activate an external notification, do the following: 1. Open the mailbox. Follow the recorded instructions in the main menu. 2. Press 4 to set up an external notification. Follow the recorded instructions.
CORDLESS PHONE FOR BUSINESSPHONE 12.1.8.1 Changing Passwords From the Mailbox To change passwords from the mailbox, when your extension is idle do the following: 1. Open the mailbox. 2. Press 5 to change the password. Follow the recorded instructions. 3. Press to finish the procedure. Note: If you forget your password, you can ask a facility attendant or the system administrator to re-initialize it. The password will then be reset to 1234 until you change it once again. 12.1.8.
MESSAGES 12.1.9 Dictaphone Function If you want to record and retrieve personal voice messages, use the dictaphone function. A dictaphone message is treated as a normal message. To record a message, do the following: 1. Press *58# and press . Wait for the verification tone. 2. When the message RECORDING is displayed, you can start recording your message. The maximum recording time is 4 minutes and 15 seconds 3. Select one of the following options: • Press * to play back.
CORDLESS PHONE FOR BUSINESSPHONE 13 Group Features This chapter describes the different group features available for this cordless phone. 13.1 Group Call Pickup People working in a team can have their phones programmed by their system administrator to form call pickup groups. In a call-pick-up group, any member can answer any individual call to group members. To enable this function, do the following 1. Enter the call pickup code and press . Ask the system administrator for the code.
GROUP FEATURES 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group is limited to eight (including tandem configurations). Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs.
CORDLESS PHONE FOR BUSINESSPHONE 13.3.2 Answering Hunt Group Calls It is possible to have group hunting information in the display. If you require a different display layout, contact the system administrator. 13.3.3 Logging Off From the Hunt Group You can log off from one or all hunt groups. 13.3.3.1 Logging Off From One Hunt Group To log off from one hunt group, do the following: 1. Press #28*. 2. Enter the hunt group code. Ask the system administrator for the code. 3. Press # and .
OTHER USEFUL FEATURES 14 Other Useful Features This chapter describes more useful features available for the cordless phone and the exchange. 14.1 Account Number An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration, the account number has to be entered from a verified account number list (predefined) or you can invent your own account number.
CORDLESS PHONE FOR BUSINESSPHONE 14.2 Direct Inward System Access (DISA) If you are assigned to use the DISA function, you can work from outside the office network and still have all your outgoing business calls charged to your office extension number or an account number. You will only be charged for the call you have to make to the office in order to get access to an external line through the office network.
OTHER USEFUL FEATURES 14.3 Call Statistics Your phone can tell you the duration of your last call and display the total time of all calls. To see the time spent on your last call and on all outgoing calls, do the following: 1. Press Menu, select , and press Select. 2. Select Call time and press Select. The display shows duration information in hours and minutes for the Total time as well as for the Last call. 14.4 Door Phone Your telephone facility may be equipped with a door phone.
CORDLESS PHONE FOR BUSINESSPHONE 14.5 Automated Attendant The automated attendant service sends voice instructions to external as well as internal callers, informing them of the options that are available to them. Voice instructions lead the callers step by step to the desired destination. To activate the automated attendant service, do the following: 1. Enter the automated attendant directory number. Ask the system administrator for the number. 2. Press . Follow the recorded instructions. 14.
OTHER USEFUL FEATURES Wait for the verification tone. 2. 14.6.3 Press to finish the procedure. • For incoming calls, the secondary phone cannot be called, and the primary phone works as a normal standalone phone. • For outgoing calls, both phones are treated as 2 separate extensions. Transferring Calls Between Tandem Configuration Members To transfer an ongoing call between members of a tandem configuration, do the following: 14.7 1. Press R and enter your own directory number. 2.
CORDLESS PHONE FOR BUSINESSPHONE 1. Press R. 2. Press *61*. The other party will be put on hold. When you have finished the procedure, you will hear a special ring tone and the call is resumed on the non-IP net. 14.9 Blocking Extensions You can block your extension in order to prevent unauthorized external calls. When your extension is blocked, you can still make internal calls and receive incoming calls. 14.9.1 Blocking Own Extension To block your extension, do the following: 1. Press *72# and .
OTHER USEFUL FEATURES 2. Enter your password. 3. Press # and . Wait for a dial tone. 14.9.3.2 Bypassing Another Extension To bypass another extension, do the following: 1. Press *72*. 2. Enter your password. 3. Press *. 4. Enter your extension number. 5. Press # and . Wait for a dial tone. Note: You can make one call from the blocked extension, but it will be registered as a call made from your own extension. 14.
CORDLESS PHONE FOR BUSINESSPHONE 15 Settings From the Settings tab, , in the main menu, it is possible to specify the settings for sound and alert, display, time and date, system, and headset. 15.1 Sound and Alerts Sound and alert settings include ringer volume, ring signals and so on. 15.1.1 Adjusting Ringer Volume To adjust ringer volume, do the following: 15.1.2 1. Press Menu, select , and press Select. 2. Select Sound & Alerts, and press Select. 3. Select Volume, and press Select. 4.
SETTINGS 15.1.4 2. Select Sound & Alerts, and press Select. 3. Select Vibrating alert, and press Select. 4. Choose between On, On when silent (the vibrator is on when the phone is muted), or Off, and press Select. 5. Press Back to save the setting. Setting the Key Sound Setting the key sound means that each time a key is used, the phone gives a small sound. To enable this function, do the following: 1. Press Menu, select , and press Select. 2. Select Sounds & Alerts, and press Select. 3.
CORDLESS PHONE FOR BUSINESSPHONE 15.3 Time and Date You can set time and date by following the instructions in the following two sections. 15.3.1 Setting Time Format To set the time, do the following: 1. Press Menu, select , and press Select. 2. Select Time & Date, and press Select. 3. Select Time format, and press Select. The actual time is displayed. The formats to select from are the following: 4. 15.3.2 • 12:00 (AM/PM) • 24:00 Press Back to save the settings.
SETTINGS 15.4 Phone Locks There are two different phone locks: • Key lock, which prevents keys to be pressed by mistake. • Phone lock, which protects the phone from unauthorized use. When the phone lock function is activated, you are prompted for a PIN code when you turn on the phone. 15.4.1 Activating the Automatic Key Lock The keypad can be set to lock 20 seconds after it was last used. When in idle mode a locked keypad is indicated by . To activate the automatic key lock, do the following: 1.
CORDLESS PHONE FOR BUSINESSPHONE 15.4.2.1 Unlocking the Key Lock Manually To unlock the keypad, do the following: 15.4.3 1. Press 2. Press Yes. . Activating the Phone Lock Activating Phone lock will protect the phone from unauthorized use. When this function is activated, the PIN code has to be entered at power on. When activating Phone lock the PIN code that must be entered. The PIN code is by default (0000) but it can be changed to any 4-8 digit code, see Changing the PIN Code on page 86.
SETTINGS 15.4.5 5. Select Off, and press Select. 6. Enter the PIN code, press OK. 7. Press Back to save the setting. Changing the PIN Code To change PIN code, do the following: 1. Press Menu, select , and press Select. 2. Select Locks and press Select. 3. Select Phone lock and press Select. 4. Select Change PIN code and press Select. 5. Enter the old PIN code (default is 0000) and press OK. 6. Enter the new PIN code. 7. Enter the new PIN code again to confirm and press Save.
CORDLESS PHONE FOR BUSINESSPHONE 15.6.1 Normal Answering The answering behavior is set to Hook-off by default. You can set it to any key by doing the following: 15.6.2 1. Press Menu, select , and press Select. 2. Select Answering, and press Select. 3. Select Answering key, and press Select. 4. Select Any key and press Select. 5. Press Back to save the setting. Automatic Answer (Headset Mode) Note: The automatic answer mode is only relevant when a headset is connected.
SETTINGS 15.7 Changing Menu Language Display messages are available in 11 languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish. Note: It is possible to download one additional language to the phone. Languages available for download are: Czech, Greek, Hungarian, Polish, Russian, Slovak or Turkish. Contact the system administrator for more information. To switch menu language, do the following: 1. Press Menu, select , and press Select. 2.
CORDLESS PHONE FOR BUSINESSPHONE moving them up or down in the list. It is also possible to get priority information by selecting Info. 15.8.2 1. Press Menu, select , and press Select. 2. Select System, and press Select. 3. Select Priority, and press Select. 4. Change the priority if needed by selecting Up or Down. 5. Press Back to save. Subscribing To a New System The cordless phone can subscribe to up to 8 different cordless systems.
SETTINGS Note: It is not possible to unsubscribe a protected system via the System menu. For more information, contact the system administrator. 4. Select system to unsubscribe, and press Select. A control question whether to unsubscribe or not is asked, press Yes to confirm. Note: It is not possible to delete a protected subscription from the System menu. Contact the system administrator if you need to delete a protected subscription. 15.8.
CORDLESS PHONE FOR BUSINESSPHONE 3. Select Redirect, and press Select. 4. Press Back to save the setting. Note: The redirection is cancelled automatically when the phone is removed from the charger. 15.9.2 Switching Off the Phone While Charging To detach the phone while charging, do the following: 1. Press Menu, select , and press Select. 2. Select In charger, and press Select. 3. Select Switch off, and press Select. 4.
SETTINGS 15.10 Headset Profiles In order to achieve optimal audio quality with the different headset types, it is recommended that you select the corresponding profile. The default setting is microphone on a boom, meaning that the audio is optimized for using a headset with microphone on a boom. To change the headset profile, do the following: 1. Press Menu, select , and press Select. 2. Select Headset and press Select 3. Select Mic on boom or Mic on cable, and press Select. 4.
CORDLESS PHONE FOR BUSINESSPHONE 16 Installation This chapter describes the battery and chargers and other equipment for the cordless phone. 16.1 Battery Note: As an energy saving measure, disconnect the charger from the main socket after charging. 16.1.1 Charging the Battery The battery needs charging when the low battery level symbol, appears in the phone display. , To charge the battery, place the phone in the desk charger, the desk PDM charger, or the rack PDM charger.
INSTALLATION To replace the battery, do the following: 1. Open the battery lid and remove the battery. 2. Disconnect the battery cable, and replace with a new battery. 3. Make sure the battery cable cannot be trapped while closing the battery lid. 4. Close the lid. Figure 10:Battery replacement 16.2 Accessories 16.2.1 Headset If you frequently use the phone or want to have both hands free, it is recommended that you use a headset.
CORDLESS PHONE FOR BUSINESSPHONE 16.2.2.1 Attaching a Standard Clip (Hinge Type) Attach the standard clip as described in figure 11 on page 95. Figure 11:Click the clip into position 16.2.2.2 Attaching a Security Clip (Swivel Type) Attach the security (swivel) clip as described in figure 12 on page 95. Figure 12:Click the clip into position 16.2.3 Leather Casing The leather casing is especially designed for the telephone.
INSTALLATION 16.3 Chargers There are different types of chargers available for the cordless phone. They are described in the following sections. Note: Limit the distance between the mains socket and the cordless phone when charging for easy accessibility. 16.3.1 Desk Charger The desk charger is used only for charging. The charger is delivered with a plug-in power supply and is connected to a standard wall socket.
CORDLESS PHONE FOR BUSINESSPHONE The desk PDM charger is connected to a PC through the USB or one of the network connectors, see figure 15 on page 97. When you connect the charger with a PC through one of the network connectors, the charger acts as a switch, making it possible to connect the other connector to the LAN. Figure 15:Network and USB Connectors Note: Network and USB connectors are used to connect the desk PDM chargers to a PC running the WinPDM or to the LAN (not for charging). 16.3.
INSTALLATION 16.4 WinPDM and CPDM Software and parameters in the cordless phone can be upgraded by using the WinPDM or the CPDM. This is most often only done by system administrators. The following are examples of additional features that can be downloaded or configured through PDM: • Call services • Company phonebook • Downloadable language WinPDM is used together with the Desk PDM charger.
CORDLESS PHONE FOR BUSINESSPHONE 17 Useful Hints This chapter contains details about external calls. 17.1 Connections Between External Lines The BusinessPhone Communication Platform allows you to establish an external call diversion or a conference with more than one external party, or transfer an external call to another external destination (for example, a mobile phone). These features are useful for everyday business life.
TROUBLESHOOTING 18 Troubleshooting This chapter contains information on how to solve common operational problems, see table 5 on page 100, and warnings, see table 6 on page 100, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator. If others have similar problems, there may be a system error.
CORDLESS PHONE FOR BUSINESSPHONE Display shows Probable cause No system The phone beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The phone is out of coverage or phone is defective. Stop the beep by SERVICE NEEDED The phone is defective. Select the reset option on the middle soft key and upgrade the phone’s software. If no reset option is available, or if the error is not resolved, the phone needs repair.
TROUBLESHOOTING Display shows Probable cause Action or comment Phonebook is not available at the moment The phonebook does not respond, not available at the moment. Try again later. If the error is not resolved, contact the system administrator Voice mail number not defined There is no voice mail number defined in the phone. Define a voice mail number via WinPDM or CPDM. Contact the system administrator.
CORDLESS PHONE FOR BUSINESSPHONE 19 Glossary AC Abbreviated number Conference CPDM DECT/GAP Desk charger Desk PDM charger Directory number DTMF tone Exchange Extension number GAP Idle mode 103 Authentication code. Short number. Initiating a call to a pre-programmed number by dialing a code or pressing a key. If you have an ongoing conversation you can include other persons and establish a phone conference. Centralized Portable Device Manager: A system version with more features than the WinPDM.
GLOSSARY IP call IPEI IPDI ISDN Least Cost Routing PARK PBX PIN Rack PDM charger SW Tandem configuration Third party WinPDM 1424-EN/LZT 103 091 Uen D 2010-02-12 Internal call sent through an internal data network (LAN or WAN). International Portable part Equipment Identity, unique identity assigned to your phone by the manufacturer. The unique global GAP identity number for the DECT registration. IPDI is exchanged between phones during the easy replacement procedure.
CORDLESS PHONE FOR BUSINESSPHONE 20 Telephony Service Prefixes This section describes the country specific function codes that are relevant for the cordless DT690 phone used in the BusinessPhone environment. Service codes are activated with * service prefix #, and deactivated with # service prefix #.
TELEPHONY SERVICE PREFIXES Service Codes Follow Me 21 External Follow Me 22 North America: 23 Ordering or Cancellation of Interception Message 23 North America: 24 Print Interception Message 26 Sweden: N/A By-pass of Diversion 60 North America: 1 Repetition of the Last External Number Dialled *** Finland: **0 Sweden: **0 1424-EN/LZT 103 091 Uen D 2010-02-12 106
