USER GUIDE 103 087 1424-EN/LZT 02 03 2012 F2 Aastra DT390 Cordless Phone for MX-ONE™ USER GUIDE Mats Höglander rsiimes MH
Copyright Copyright © Aastra Telecom Sweden AB 2012. All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
CORDLESS PHONE FOR MX-ONE™ 1 Introduction 1.1 About this User Guide This guide describes the available features of the DT390 cordless phone when it is connected to MX-ONE™. The DT390 cordless phone is designed for use in an office environment where messaging is not needed. It is intended for telephony and has high quality voice. Depending on the version and configuration of the exchange that your phone is connected to, some of the functions and features described in this user guide may not be available.
INTRODUCTION 1. Dial *#06# when the phone is in idle mode. The IPEI and IPDI numbers appear in the display. 2. Press Back to return to idle mode. Note: If your phone is broken and needs to be replaced with another phone, please contact the system administrator. 1.4 Software Version To view the phone’s software version: 1. Dial *#34# when the phone is in idle mode. 2. Select Software and press Select. Details about the software version appear in the display. 3.
CORDLESS PHONE FOR MX-ONE™ 1.5 Accessibility and Voice Quality The base network is not always available. If you cannot connect to the system, contact the system administrator. For best voice quality, avoid positioning yourself near a computer, a radio, or similar equipment. 1.5.1 Operating area You can use your cordless phone in the area that is covered by the network. Outside this area you will lose contact with the phone network.
SAFETY INSTRUCTIONS 2 Safety Instructions Read this section before using the telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual. This product shall only be used with the following batteries: • Art.No.
CORDLESS PHONE FOR MX-ONE™ 7 • Remove the battery before cleaning the telephone to reduce risk of electric shock. • Unplug the battery charger from a power source before cleaning the telephone to reduce risk of electric shock. • Do not use the telephone with auxiliary equipment not exclusively recommended by the manufacturer, as it may result in fire, electric shock, or injury, and will void the warranty. • Do not disassemble the telephone. Disassembling the telephone voids the warranty.
SAFETY INSTRUCTIONS 2.1.1 Frequency Range The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques: 2.
CORDLESS PHONE FOR MX-ONE™ These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
SAFETY INSTRUCTIONS 2.3.3 Information to User This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux règles FCC partie 15 et CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
CORDLESS PHONE FOR MX-ONE™ 2.4 Environmental Requirements 2.4.1 Cordless Telephone 2.4.2 • Note: Do not use the cordless phone in areas with a danger of explosion, as it is not specified as intrinsically safe. • Only use the telephone in temperatures between 0o C to +40o C (32o F to 104o F). • Avoid exposing the telephone for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing.
SAFETY INSTRUCTIONS condense, remove it immediately and let it dry completely before reinserting it. • Do not expose a battery to an open flame. This could cause the battery to explode. • Never carry or store the battery together with electrically conducting objects (neck chains, pencil leads, etc.
CORDLESS PHONE FOR MX-ONE™ 2.4.3 • Do not, under any circumstance, connect the battery's positive and negative leads altogether. • Do not strike or drop the battery. It may cause damage to the battery. • The battery should be stored in a dry place, with the ambient temperature of approximately +25°C (+77°F) for best performance. • The battery continues to discharge a minimal portion of its power, even if the product is switched off or the battery is removed.
DT390 DESCRIPTION 3 DT390 Description This chapter describes the DT390 cordless phone and its display, menu structure, and tones. The phone is shown in figure 1 on page 14. 11 10 9 1 2 8 7 3 4 6 5 Figure 1: Overview of the DT390 cordless phone 1 2 3 4 5 6 Soft keys Can be pre-programmed or used with the GUI Off-hook key Used to connect calls, and as a shortcut to the call list.
CORDLESS PHONE FOR MX-ONE™ 7 8 9 10 11 3.1 Navigation key Used to navigate left, right, up, and down On-hook key and power on and off A combined key used to end a call, to return to idle mode, and to switch the phone on and off with a long press Display The display is 112 pixels wide and 115 pixels high. The display is monochrome black and white, and has backlighting Headset connector The headset connector is used to connect a headset.
DT390 DESCRIPTION Table 2 Accessories Desk charger Desk PDM charger Rack PDM charger Leather case Belt clip, hinge type Belt clip, swivel type Security chain Headset with microphone on boom Headset with microphone on cable 3.1.1 Accessories Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the phone. Loudspeaker A separate loudspeaker for the loudspeaking function is placed at the back side of the phone.
CORDLESS PHONE FOR MX-ONE™ 3.2 Display Information The icons and text in the display indicate functions and settings available to the user. The display gives visual feedback on all actions performed, and also textual warnings, see figure 2 on page 17. The owner ID can be set manually by the user. Note: If a name is available it is displayed together with, or instead of, the number.
DT390 DESCRIPTION 3.2.1 Soft keys Menu Soft keys Figure 3: Soft keys “Call” and “List” Note: The information displayed varies depending on the version and configuration of the exchange, and whether you use the phone in a DECT or an IP DECT system. Consult the system administrator to find out which type of system your phone is used in. Depending on the state and setting of your phone, different information can be shown, see the following list: • • • Idle phone – Normal.
CORDLESS PHONE FOR MX-ONE™ that the call is diverted to your extension. When you have answered the call, the display shows only the number of the person calling. 3.2.2 System Connection Messages Possible system connection messages that can be displayed on your phone is described below. Shown in display Indicating Description System A System The phone has contact with System A. Indication It is also possible to assign the system a name of your choice.
DT390 DESCRIPTION Icon (Cont.) Description (Cont.) Empty battery Flashing when the remaining battery capacity is 5% or lower. Loudspeaking Displayed in the soft key bar during a call. Pressing this icon will activate loudspeaking mode. Loudspeaking off Displayed when loudspeaking mode is enabled. Pressing the soft key when this icon is displayed will deactivate loudspeaking mode. Sound off Shown when the key is pressed and held, or when the phone is placed in the charger with sound off enabled.
CORDLESS PHONE FOR MX-ONE™ 3.2.4 Menu Tabs The menu tabs are listed and described below. Icon Description Contacts Contains all names and numbers in the local phonebook. In addition, a company phonebook with up to 500 entries can be downloaded from the WinPDM or CPDM3 to the phone. It is also possible to access a central phonebook from this menu. Company phonebook and central phonebook are system dependent and configured by the system administrator.
DT390 DESCRIPTION 3.3 Menu Structure All available phone features can be accessed through the menus. • In idle mode, press Menu to open the main menu. • To confirm a selection, press Select. • Press Back to return to the previous menu, and press the menu structure. to exit When you open the main menu, the display will look as in figure 4 on page 22. 13:00 Contacts Calls Settings Select Back Figure 4: The main menu with the Contacts icon selected Note: The phone can be used in several networks.
CORDLESS PHONE FOR MX-ONE™ 3.3.1 Calls Menu An overview of the Calls menu • Call list —> 7891 7827 7682 7845 is presented in figure 5 on page 23.
DT390 DESCRIPTION 3.3.2 Contacts Menu An overview of the Contacts menu 24.
CORDLESS PHONE FOR MX-ONE™ 3.3.3 Settings Menu An overview of the Settings menu 25.
DT390 DESCRIPTION 3.3.4 In Call Menu An overview of the In call menu is presented in figure 8 on page 26. You reach the menu by pressing the soft key More during a call. Note: If the telephone is configured via WinPDM/CPDM3, it is possible to call a pre-defined emergency number while the telephone is locked or the keypad is locked. If calling the emergency number from a locked telephone, it is only possible to access the Microphone on/off function in the In Call menu.
CORDLESS PHONE FOR MX-ONE™ 3.4 Tones The following different tones are sent from the exchange to your phone.
DT390 DESCRIPTION 3.5 Indicators 3.5.1 Phone Indicator The status indicators listed below are used to indicate phone status. Table 3 Cordless Phone Indicator 3.5.2 Indicator Description Orange, fixed (phone placed in charger) Battery is being charged. Green, fixed (phone placed in charger) Battery is fully charged. Red, fixed Battery warning. Green flashing Incoming call. Desk PDM Charger Indicator The status indicators listed below are used to indicate charger status.
CORDLESS PHONE FOR MX-ONE™ 4 Switching On and Off This chapter describes how to switch on and off the phone. Note: If the message No System is displayed you cannot make or answer calls. Depending on system programming, your phone can be locked automatically. To unlock the phone, enter your four digit code (factory default is “0000”). 4.1 Switching On To switch on the phone, do the following: 1. Press and hold . The phone will vibrate when it is on and the display lights up.
FREE SEATING 5 Free Seating Free Seating is used for people who have an office extension number but no phone set of their own, for example, people who are mostly working outside the office. As a free seating user, and working from the office, you can log on to any free phone set. The phone set will be assigned temporarily with your extension number and your system authorities. Note: Free seating is not supported by IP DECT. 5.1 Logging On To log on, do the following: 1. Press *11*. 2.
CORDLESS PHONE FOR MX-ONE™ 6 Incoming Calls An incoming call is indicated by a flashing indicator, accompanied by a ring signal and a vibrating phone. The ring type tells you if the call is an internal, external or callback call. Both ring signal and vibrator can be disabled. The calling party’s number or name, or both, is displayed. The name of the caller will be shown if the calling party’s phone number is stored in any of the phonebooks.
INCOMING CALLS 6.1.1 Call Pick-up To answer a call to a phone in another room: 1. Call the ringing extension and press 2. When you hear a busy tone, press 8. . Note: France and New Zealand press 4; Sweden press 6. 6.1.2 Mute Ring Signal If the phone rings at an inconvenient moment, you can switch off the ring signal temporarily: 1. Press to suppress the ringing. All alert signals, including the vibrator, will be muted for this specific call. 2. 6.1.3 Press to answer the call.
CORDLESS PHONE FOR MX-ONE™ 6.3 Ending a Call If you want to end an ongoing call, you hang up: • Press . The display shows the duration of the call. The total time of the call can also be retrieved from the Calls menu, see Call Statistics on page 81. 6.4 Parallel Ringing Parallel ringing makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered from any of the phones. The main advantage of this function is minimizing the risk of losing calls.
INCOMING CALLS 6.4.2 Restoring Parallel Ringing To restore parallel ringing, do the following: 1. Press #21#. Note: U.K., press #2#. 2. Press . Wait for the call timer to start in the display. 3. Press to finish the procedure. Note: If you want to restore parallel ringing for all phones defined in the list, follow the procedure for restoring the function from the phone with the main extension number and enter the number of the answering position.
CORDLESS PHONE FOR MX-ONE™ 7 Outgoing Calls This chapter describes how to make calls, how to conceal your number from being displayed to the person you are calling, and how to redial the last external number dialed. 7.1 Calling To make a call, you can either select a contact in one of the phonebooks available, or get the phone number or extension from the call list. You can also use shortcuts, if available.
OUTGOING CALLS 7.1.1 Dialing a Number From the Call List To dial a number stored in the call list, do the following: 1. Press . The call list is opened. If a number occurs more than once, the most recent time stamp is shown along with the total number of occurrences. 2. 3. 7.1.2 Step with the navigation keys in the call list and select a number to dial. If you wish to edit the number before calling, do the following: a) Press More.
CORDLESS PHONE FOR MX-ONE™ Note: The feature can be blocked for use on your extension by the system administrator. To hide your name and number from the person you are calling, do the following: 1. Press *42# and press . Wait for a dial tone. 2. Dial the number. Instead of showing your name and number, the display on the called phone shows the text Anonymous. Note: The number presentation restriction settings are valid only for the ongoing call.
OUTGOING CALLS 7.4.1 Callback When you order callback for a busy extension, you will be called back as soon as the extension or line becomes free. If you order callback when there is no answer, you will be called back when the extension has been used the next time. 7.4.1.1 Ordering Callback for an Extension To initiate callback when a called extension is busy, or when there is no answer, do the following: 1. Press More. 2. Select Callback, and press Select.
CORDLESS PHONE FOR MX-ONE™ Note: Only one callback can be activated on a busy external line. 7.4.1.3 Canceling a Single callback To cancel a callback, do the following: 1. Press #37*. Note: U.S. and Canada, press #6*. 2. Dial the extension number and press #. Note: To cancel a single callback on a specific external line, dial the digit or digits to get a line instead of the extension number. 3. Press . Wait for the call timer to start in the display. 4. 7.4.1.4 Press to finish the procedure.
OUTGOING CALLS 7.4.3 2. Keep the phone off hook but close the menu. 3. When the called extension or external line becomes free, it will be called automatically. Intrusion You can intrude on an ongoing call on a busy extension. If intrusion is not allowed for the called extension, you will continue to hear a busy tone. Before the intrusion is executed, an intrusion tone is sent to the parties in the ongoing call. As long as the three parties are connected, you will hear an intrusion tone.
CORDLESS PHONE FOR MX-ONE™ 7.6 Speed Dialing Common speed dialing numbers allows the you to make calls simply by pressing a few keys. The common speed dialing numbers consist of 1-5 digits and are stored in the exchange (by the system administrator). To make call using a speed dial number, do the following: 1. Dial the common speed dialing number. Please see to your phone directory. 2. Press to make the call. Note: You can also make speed dialing calls via the phonebook. 7.
OUTGOING CALLS 7.7.1.2 Opening the Extension For Several Calls To open an extension for some calls, do the following: 1. Press #73*. Note: U.S. and Canada, press #71*. 2. Enter the authorization code, press # and . Wait for a verification tone. 3. 7.7.1.3 Press to finish the procedure. Locking the Extension To lock an extension, do the following: 1. Press *73*. Note: U.S. and Canada, press *71*. 2. Enter the authorization code, press # and . Wait for a verification tone. 3. 7.7.
CORDLESS PHONE FOR MX-ONE™ 7.7.2.2 Making Calls While the Phone Is Locked To make calls with your authority level when your phone is locked, do the following: 1. Press *75*. Note: Germany, The Netherlands, and Sweden, press *72*. 2. Enter the authorization code, press # and . Wait for a verification tone. 3. 7.7.2.3 Dial the digits to get an external line and the external number. Opening the Phone To open your phone, do the following: 7.7.2.4 1. Press #76*. 2.
CALL LIST 8 Call List The 25 last received, dialed and missed calls are stored in a call list. The numbers can be either extension numbers or external numbers, and External numbers are preceded by the digit(s) for external call access. If supported by the system, the number’s contact name can be displayed in the call list. If the same number is received, dialed or missed several times, it appears only once in the call list.
CORDLESS PHONE FOR MX-ONE™ 8.2 Saving a Number in the Call List To edit a number in the call list, when your phone is in idle mode, do the following: 1. Press Menu, select , and press Select. 2. Select Call list, and press Select. 3. Scroll the list to select a number to edit. 4. Select More and Edit number. 5. Press Save number, specify the type of number, and press Select. The number is saved and the name field is highlighted. 8.3 6. Press Add, enter the desired name and press OK. 7.
CONTACTS 9 Contacts The phone is equipped with the following phonebooks: Local phonebook The local phonebook can hold up to 250 entries (that is, names and numbers), which can be added, deleted and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact; work number, mobile number, and other number. Maximum name and number length is 48 characters in name and 24 digits in a number.
CORDLESS PHONE FOR MX-ONE™ 9.2 Dialing a Contact from the Central Phonebook (Optional) In the central phonebook, it is possible to search by name, number, or the last result. When the search is finished, it is possible to view contact information, add the number to a new contact, and to call the number. 9.2.1 Searching by Name To search a central phonebook contact by name, do the following: 1. Press Menu, select , and press Select. 2. Select Central Phonebook, and press Select. 3.
CONTACTS 9.2.3 Viewing Last Search Result To view the last search result: 9.3 1. Press Menu, select , and press Select. 2. Select Central Phonebook, and press Select. 3. Select Last Result, and press Select. Adding a Name and a Number To add a name and a number to the phonebook, do the following: 1. Press Menu, select , and press Select. 2. Select Add contact and press Select. 3. Select New or From call list and press Select. If New is chosen: a) Press Add, enter the name, and press OK.
CORDLESS PHONE FOR MX-ONE™ The names in the contact list are shown in alphabetical order. To search in the list, enter the first character(s) in the name, or step with the navigation key. 9.5 3. Select the contact to change, and press Edit. 4. Select what to edit for this contact (Name, Work number, Mobile number or Other number) and press Edit again. 5. Make the changes, and press OK. 6. Press Save to save the changes.
CONTACTS 9.6 Writing Text and Numbers This section explains how to write text and numbers, which is useful when you want to add a new entry in the phonebook. To enter a name or number, use the following keys: • Press or on the navigation key, within the chosen row. • Press Clear to correct a wrong entry. , to move the cursor To add, for example, the name Smith in the phonebook, do the following: 1. Press 7777 for S. The marked character is selected after a time out or when another key is pressed.
CORDLESS PHONE FOR MX-ONE™ 9.6.3 Special Characters Use the keypad to enter letters and characters. Press a key once for the first letter or character, twice for the second, three times for the third, and so on. The most common letters are printed above each key on the phone. All the available letters and characters are shown in figure 9 on page 51. abcæàâç2 defèéêë3 , .
DURING CALLS 10 During Calls This chapter describes the options available during a call, such as call forwarding, call waiting, and conference. It also describes how to change the volume level and mute the microphone during a call. 10.1 Volume Control To adjust the speaker volume during a call, you press the navigation key. The phone stores and keeps the new volume level. 10.
CORDLESS PHONE FOR MX-ONE™ To switch on the microphone again, do the following: 1. Press More, select Microphone on, and press Select. Or Press and hold . Note: During an emergency call, the soft key More is disabled, which means that you can only turn off the microphone by pressing and holding . 10.4 Opening Contacts During Call During a call it is possible to search for a contact in the local, the company and the central phonebooks. To search a contact during a call, do the following: 1.
DURING CALLS Note: If New call does not appear when you press More, it is possible to press R and dial the third party to initiate the inquiry. 3. Dial the third party's phone number and press . OR Press the press Call. soft key, select a contact, press Select, and then Note: It is only possible to select a contact from the local and company phonebook, but not from the central phonebook, when making an inquiry. 4. 10.5.
CORDLESS PHONE FOR MX-ONE™ To transfer an ongoing call to another extension, do the following: 1. Press More, select New call and press Select. 2. Dial the third party and press . You can dial the number, or use the phonebook or the call list to make the call. 3. Press More, select Transfer, and press Select. The ongoing call is transferred.
DURING CALLS 10.8.1 Resuming a Call To resume the call, do the following: 1. Press within 30 seconds. If not resumed within 30 seconds you will be called back. An unanswered external call will be rerouted to the operator after another 30 seconds. 10.8.2 Resuming a Call on Another Extension To resume the call on another extension: 1. Call the extension where the call was put on hold and press 2. Press 8. . Note: France and New Zealand, press 4; Sweden, press 6. 10.
CORDLESS PHONE FOR MX-ONE™ 10.9.2 Terminating the Ongoing Call To terminate the ongoing call and answer the waiting call, do the following: 1. Press to finish the ongoing call. The waiting call is signalled on your phone 2. 10.10 Press to answer the new call. Conference The conference function allows up to 7 conference participants. Only the conference leader (that is, the person initiating the conference) can admit participants.
DURING CALLS 10.11 Dialing During a Connected Call When calling interactive teleservices, such as phone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If the phone exchange is not already programmed to automatically convert entered digits into DTMF signals, this function needs to be activated during the call. To dial digits during a connected call, do the following: 1. Press 9. Note: In Finland, press 1. 2. Dial the required digits. The entered digits are transferred as DTMF signals.
CORDLESS PHONE FOR MX-ONE™ 11 Call Forwarding This chapter describes different ways of forwarding incoming calls to another internal or external destination whenever you are absent or busy, or travelling, or when you simply would rather not be disturbed. 11.
CALL FORWARDING 11.1.2 Canceling Diversion To stop diversion, do the following: 1. Press Menu, select and press Select. 2. Step to Call services, and press Select. 3. Select Divert calls and press Select. 4. Select Internal, External, No reply or When busy, and press Select. 5. Select Deactivate. Wait for the call timer to start in the display. 6. 11.2 Press to finish the procedure.
CORDLESS PHONE FOR MX-ONE™ 2. Press . Wait for the call timer to start in the display. 3. 11.2.3 Press to finish the procedure. Remote Programming of Follow-me Using remote programming of Follow-me, you can manage the Follow-me settings of other extensions besides the extension you are currently located at. You can, for example, activate Follow-me for extension 1234 while being located at extension 5678. Follow the steps below to activate Follow-me for another extension: 1.
CALL FORWARDING Note: U.S. and Canada, press *23#. 2. Dial the digit or digits to get a line, and enter the external number. 3. Press # and . Wait for the call timer to start in the display. 4. 11.3.2 Press to finish the procedure. Cancelling External Follow-me To cancel external follow-me, do the following: 1. Press #22#. Note: U.S. and Canada, press #23#. 2. Press . Wait for the call timer to start in the display. 3. 11.3.3 Press to finish the procedure.
CORDLESS PHONE FOR MX-ONE™ 11.4 Personal Number With the personal number feature you can be reached at your office number even if you are out of the office. Depending on the functionality of your office exchange, you can have either one individual single search profile (standard) or choose between five individual search profiles (optional). A search profile can be designed for specific situations, such as in the office, at home, or on a trip.
CALL FORWARDING 11.4.2 Cancelling Personal Number From Your Office Phone To cancel the personal number feature from your phone, do the following: 1. Press #10#. 2. Press . Wait for the call timer to start in the display. 3. 11.4.3 Press to finish the procedure.
CORDLESS PHONE FOR MX-ONE™ 11.4.4 Cancelling From External Phone To be able to cancel the personal number feature from an external phone, the external phone must be of push button type, provided with the keys # and *, or a mobile phone adapted for dial tone pulses (DTMF). To cancel the personal number feature from an external phone, do the following: 1. Call the DISA function at your office. Wait for a dial tone. 2. Press *75*. Note: Germany, The Netherlands, and Sweden, press *72*. 11.4.5 3.
CALL FORWARDING • Consider what should happen while you are busy on a phone. Available options are Diversion to Voice Mail and Diversion to the operator. • If an answering machine, a fax or other answering device is used as an early answering position, it might interrupt the searching. Disconnect the answering device, or design the ring times so they do not affect the searching.
CORDLESS PHONE FOR MX-ONE™ 11.
CALL FORWARDING Table 10 Profile 4 - ______________ Search order Type of phone or Answering position Phone number Ring time (seconds) Phone number Ring time (seconds) Can be Desk, Cordless, Mobile, External, Voice Mail, Operator, and so on. 1 2 3 Table 11 Profile 5 - ______________ Search order Type of phone or Answering position Can be Desk, Cordless, Mobile, External, Voice Mail, Operator, and so on. 1 2 3 11.6 Remote Programming of Diversion 11.6.
CORDLESS PHONE FOR MX-ONE™ 11.6.2 2. Press 3. Press and wait for the call timer to start in the display. . Remote Programming of Diversion on No Answer By using Diversion on no answer, incoming calls are forwarded to a predefined extension after a number of signals. Using remote programming of Diversion on no answer, you can manage the Diversion on no answer settings of other extensions besides the extension you are currently located at.
CALL FORWARDING 2. Press 3. Press 1424-EN/LZT 103 087 Uen F2 2012-03-02 and wait for the call timer to start in the display. .
CORDLESS PHONE FOR MX-ONE™ 12 Absence Information (Optional) Absence information is used to inform callers why you are absent and when you will return. If your own extension is the answering position for another extension, you can enter absence information for that extension, if you are authorized to do so. When the absence information feature is enabled, a special dial tone will be heard. The phone can still be used for outgoing calls.
ABSENCE INFORMATION (OPTIONAL) 2. Enter the absence code (0-9) and, if requested, enter time or date of return preceded by *. 3. Press # followed by and . Note: The absence codes are system dependent. Contact the system administrator regarding the available absence codes. 12.2 Cancelling Absence Information For Your Extension To cancel absence information, do the following: 1. Press Menu, select , and press Select. 2. Select Call services, and press Select. 3. Select Absence and press Select.
CORDLESS PHONE FOR MX-ONE™ 4. Press * and enter the date or time for when the other person will return. 5. Press # and . Wait for the call timer to start in the display. 6. Press to finish the procedure. The display on the other person's extension shows the reason, and if entered, time or date of return. 12.4 Cancelling Absence Information For Another Extension To cancel absence information for another extension, do the following: 1. Press #230*. 2. Dial the extension number and press # and .
MESSAGES 13 Messages There are two types of messages available in the DT390 phone: • Manual Message Waiting (MMW), see Manual Message Waiting (MMW) on page 74. • Voice Mail, see Voice Mail (Optional) on page 75. Note: If you receive a message during an ongoing call, you are notified by a beep. The new message icon that appears will remain in the display until all new messages are opened. 13.
CORDLESS PHONE FOR MX-ONE™ 1. Press *31*. 2. Dial the extension number and press # and . Wait for the call timer to start in the display. 3. Press to finish the procedure. The message is sent to the called extension. 13.1.3 Cancelling an MMW Indication To cancel a MMW indication that you have sent to another extension, do the following: 1. Press #31*. Note: U.S. and Canada, press #56*. 2. Dial the extension number and press # and . Wait for the call timer to start in the display. 3. 13.
MESSAGES 13.2.1 Activating Voice Mail For instructions on how to activate voice mail, see Diversion from Call Services Menu on page 59. Use the number to the voice mail system as the diversion number. 13.2.2 Listening To Voice Mail When you receive a new voice mail, the voice mail icon appears in the header bar, where it remains until you have deleted the message. A notification is also displayed in a dialog window. Note: This function is configured in the WinPDM or CPDM3.
CORDLESS PHONE FOR MX-ONE™ 14 Group Features This chapter describes the different group features available for this cordless phone. 14.1 Group Call Pickup People working in a team can have their phones programmed by their system administrator to form call pickup groups. In a call-pick-up group, any member can answer any individual call to group members. To enable this function, do the following 1. Press *8#. Note: Finland and Sweden, press *0#; U.S. and Canada, press *59#. 2. Press to answer.
GROUP FEATURES 14.3.1 Answering a Group Call A group call is answered in the normal way. 14.3.2 Leaving the Group Temporarily To leave a group temporarily, do the following: 1. Press *21*. Note: U.K., press *2*. 2. Dial your own extension number and press # and . Wait for the call timer to start in the display. 3. 14.3.3 Press to finish the procedure. Reentering the Group To reenter the group, do the following: 1. Press #21#. Note: U.K., press #2#. 2. Press .
CORDLESS PHONE FOR MX-ONE™ 3. 14.4.2 Replace the handset. To cancel group do not disturb An extension having GroupDoNotDisturb programming category set can cancel group do not disturb by dialing the following procedure: 14.4.3 1. Lift the handset (dial tone) 2. Press #25*group number#. 3. Replace the handset. To bypass group do not disturb An extension having GroupDoNotDisturb programming category set can bypass group do not disturb by dialing the following procedure: 1.
OTHER USEFUL FEATURES 15 Other Useful Features This chapter describes more useful features available for the cordless phone and the exchange. 15.1 Account Code The account code function is used to charge a call to an account number or to prevent unauthorized calls from your phone. The account code can have 1 to 15 digits. To enable this function, do the following: 1. Press *61*. Note: Finland and Norway, press *71*. 2. Dial the account code and press # and . Wait for a dial tone. 3. 15.1.
CORDLESS PHONE FOR MX-ONE™ 15.2 Call Statistics Your phone can tell you the duration of your last call and display the total time of all calls. To see the time spent on your last call and on all outgoing calls, do the following: 1. Press Menu, select , and press Select. 2. Select Call time and press Select. The display shows duration information in hours and minutes for the Total time as well as for the Last call. 15.
OTHER USEFUL FEATURES Common Night Service All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way. Individual Night Service Selected external calls to the operator are transferred to one specific extension. Answer the call in the normal way. Universal Night Service All incoming calls to the operator are transferred to a universal signaling device, for example the common bell. Answer the call as described in Common Bell Group on page 77. 15.
CORDLESS PHONE FOR MX-ONE™ 15.7 Direct Inward System Access (DISA) If you are assigned to use the DISA function, you can work from outside the office network and still have all your outgoing business calls charged to your office extension number or an account number. You will only be charged for the call you have to make to the office in order to get access to an external line through the office network.
OTHER USEFUL FEATURES 15.8 Do Not Disturb (DND) This feature is used to avoid that incoming calls are indicated in a telephone. However you can still use the telephone for outgoing calls as usual. The calling party receives a number unobtainable tone and a display message is informing about this feature 15.8.1 To order do not disturb To order do not disturb, do the following: 15.8.2 1. Lift the handset (dial tone) 2. Press *27#. 3. Replace the handset.
CORDLESS PHONE FOR MX-ONE™ 16 Settings From the Settings tab, , in the main menu, it is possible to specify the settings for sound and alert, display, time and date, system, and headset. 16.1 Sound and Alerts Sound and alert settings include ringer volume, ring signals and so on. 16.1.1 Adjusting Ringer Volume To adjust ringer volume, do the following: 16.1.2 1. Press Menu, select , and press Select. 2. Select Sound & Alerts, and press Select. 3. Select Volume, and press Select. 4.
SETTINGS 16.1.4 2. Select Sound & Alerts, and press Select. 3. Select Vibrating alert, and press Select. 4. Choose between On, On when silent (the vibrator is on when the phone is muted), or Off, and press Select. 5. Press Back to save the setting. Setting the Key Sound Setting the key sound means that each time a key is used, the phone gives a small sound. To enable this function, do the following: 1. Press Menu, select , and press Select. 2. Select Sounds & Alerts, and press Select. 3.
CORDLESS PHONE FOR MX-ONE™ 16.3 Time and Date You can set time and date by following the instructions in the following two sections. 16.3.1 Setting Time Format To set the time, do the following: 1. Press Menu, select , and press Select. 2. Select Time & Date, and press Select. 3. Select Time format, and press Select. The actual time is displayed. The formats to select from are the following: 4. 16.3.2 • 12:00 (AM/PM) • 24:00 Press Back to save the settings.
SETTINGS 16.4 Phone Locks There are two different phone locks: • Key lock, which prevents keys to be pressed by mistake. • Phone lock, which protects the phone from unauthorized use. When the phone lock function is activated, you are prompted for a PIN code when you turn on the phone. 16.4.1 Activating Automatic Key Lock The keypad can be set to lock 20 seconds after it was last used. When in idle mode a locked keypad is indicated by . To activate the automatic key lock, do the following: 1.
CORDLESS PHONE FOR MX-ONE™ 16.4.3 1. Press 2. Press Yes. . Activating Phone Lock Activating Phone lock will protect the phone from unauthorized use. When this function is activated, the PIN code has to be entered at power on. When activating Phone lock the PIN code that must be entered. The PIN code is by default (0000) but it can be changed to any 4-8 digit code, see Changing PIN Code on page 90. To activate the phone lock, do the following: 1. Press Menu, select , and press Select. 2.
SETTINGS 7. 16.4.5 Press Back to save the setting. Changing PIN Code To change PIN code, do the following: 1. Press Menu, select , and press Select. 2. Select Locks and press Select. 3. Select Phone lock and press Select. 4. Select Change PIN code and press Select. 5. Enter the old PIN code (default is 0000) and press OK. 6. Enter the new PIN code. 7. Enter the new PIN code again to confirm and press Save. The following message is displayed: New PIN code saved. 16.
CORDLESS PHONE FOR MX-ONE™ 16.6.2 1. Press Menu, select , and press Select. 2. Select Answering, and press Select. 3. Select Answering key, and press Select. 4. Select Any key and press Select. 5. Press Back to save the setting. Automatic Answer (Headset Mode) Note: The automatic answer mode is only relevant when a headset is connected. To set the phone to answer automatically, do the following: 1. Press Menu, select , and press Select. 2. Select Answering, and press Select. 3.
SETTINGS 16.7 Changing Menu Language Display messages are available in 11 languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish. Note: It is possible to download one additional language to the phone. Languages available for download are: Czech, Greek, Hungarian, Polish, Russian, Slovak or Turkish. Contact the system administrator for more information. To switch menu language, do the following: 1. Press Menu, select , and press Select. 2.
CORDLESS PHONE FOR MX-ONE™ moving them up or down in the list. It is also possible to get priority information by selecting Info. 16.8.2 1. Press Menu, select , and press Select. 2. Select System, and press Select. 3. Select Priority, and press Select. 4. Change the priority if needed by selecting Up or Down. 5. Press Back to save. Subscribing To a New System The cordless phone can subscribe to up to 8 different cordless systems.
SETTINGS 2. Navigate to System, and press Select. 3. Select Unsubscribe, and press Select. Note: It is not possible to unsubscribe a protected system via the System menu. For more information, contact the system administrator. 4. Select system to unsubscribe, and press Select. A control question whether to unsubscribe or not is asked, press Yes to confirm. Note: It is not possible to delete a protected subscription from the System menu.
CORDLESS PHONE FOR MX-ONE™ 1. Press Menu, select , and press Select. 2. Select In charger, and press Select. 3. Select Redirect, and press Select. 4. Press Back to save the setting. Note: The redirection is cancelled automatically when the phone is removed from the charger. 16.9.2 Switching Off the Phone While Charging To detach the phone while charging, do the following: 1. Press Menu, select , and press Select. 2. Select In charger, and press Select. 3.
SETTINGS 16.10 Headset Profiles In order to achieve optimal audio quality with the different headset types, it is recommended that you select the corresponding profile. The default setting is microphone on a boom, meaning that the audio is optimized for using a headset with microphone on a boom. To change the headset profile, do the following: 1. Press Menu, select , and press Select. 2. Select Headset and press Select 3. Select Mic on boom or Mic on cable, and press Select. 4.
CORDLESS PHONE FOR MX-ONE™ 17 Installation This chapter describes the battery and chargers and other equipment for the cordless phone. 17.1 Battery Note: As an energy saving measure, disconnect the charger from the main socket after charging. 17.1.1 Charging the Battery The battery needs charging when the low battery level symbol, appears in the phone display. , To charge the battery, place the phone in the desk charger, the desk PDM charger, or the rack PDM charger.
INSTALLATION To replace the battery, do the following: 1. Open the battery lid and remove the battery. 2. Disconnect the battery cable, and replace with a new battery. 3. Make sure the battery cable cannot be trapped while closing the battery lid. 4. Close the lid. Figure 10:Battery replacement 17.2 Accessories 17.2.1 Headset If you frequently use the phone or want to have both hands free, it is recommended that you use a headset.
CORDLESS PHONE FOR MX-ONE™ 17.2.2.1 Attaching a Standard Clip (Hinge Type) Attach the standard clip as described in figure 11 on page 99. Figure 11:Click the clip into position 17.2.2.2 Attaching a Security Clip (Swivel Type) Attach the security (swivel) clip as described in figure 12 on page 99. Figure 12:Click the clip into position 17.2.3 Leather Casing The leather casing is especially designed for the telephone.
INSTALLATION 17.3 Chargers There are different types of chargers available for the cordless phone. They are described in the following sections. Note: Limit the distance between the mains socket and the cordless phone when charging for easy accessibility. 17.3.1 Desk Charger The desk charger is used only for charging. The charger is delivered with a plug-in power supply and is connected to a standard wall socket.
CORDLESS PHONE FOR MX-ONE™ The desk PDM charger is connected to a PC through the USB or one of the network connectors, see figure 15 on page 101. When you connect the charger with a PC through one of the network connectors, the charger acts as a switch, making it possible to connect the other connector to the LAN. Figure 15:Network and USB Connectors Note: Network and USB connectors are used to connect the desk PDM chargers to a PC running the WinPDM or to the LAN (not for charging). 17.3.
INSTALLATION 17.4 WinPDM and CPDM3 Software and parameters in the cordless phone can be upgraded by using the WinPDM or the CPDM3. This is most often only done by system administrators. The following are examples of additional features that can be downloaded or configured through PDM: • Call services • Company phonebook • Downloadable language WinPDM is used together with the Desk PDM charger.
CORDLESS PHONE FOR MX-ONE™ 18 Troubleshooting This chapter contains information on how to solve common operational problems, see table 12 on page 103, and warnings, see table 13 on page 103, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator. If others have similar problems, there may be a system error.
TROUBLESHOOTING Display shows Probable cause No system The phone beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The phone is out of coverage or phone is defective. Stop the beep by SERVICE NEEDED The phone is defective. Select the reset option on the middle soft key and upgrade the phone’s software. If no reset option is available, or if the error is not resolved, the phone needs repair.
CORDLESS PHONE FOR MX-ONE™ Display shows Probable cause Action or comment Voice mail number not defined There is no voice mail number defined in the phone. Define a voice mail number via WinPDM or CPDM3. Contact the system administrator.
GLOSSARY 19 Glossary AC Authentication code. Abbreviated number Short number. Initiating a call to a pre-programmed number by dialing a code or pressing a key. Conference If you have an ongoing conversation you can include other persons and establish a phone conference. CPDM3 Centralized Portable Device Manager: A system version with more features than the WinPDM. It runs on a ELISE2 hardware and is manageable from a PC with network communication.
CORDLESS PHONE FOR MX-ONE™ 107 IP call Internal call sent through an internal data network (LAN or WAN). IPEI International Portable part Equipment Identity, unique identity assigned to your phone by the manufacturer. IPDI The unique global GAP identity number for the DECT registration. IPDI is exchanged between phones during the easy replacement procedure. ISDN Integrated Services Digital Network. Provides your system with supplementary services from the public net.
TELEPHONY FUNCTION CODES 20 Telephony Function Codes This chapter describes the country specific function codes used in MX-ONE that are relevant for the cordless phone. The codes are listed in Standard and alternative codes on page 108.
CORDLESS PHONE FOR MX-ONE™ 109 Ordering or Cancellation of Interception Message 23 U.S. and Canada: 24 Print Interception Message 26 Sweden: N/A Manual Message Waiting 31 Cancellation of Message Waiting 31 U.S. and Canada: 56 Automatic Call Back, Cancellation 37 U.S. and Canada: 6 Malicious Call Tracing 39 Calling Line Identification Restriction Per Call 42 By-pass of Diversion 60 U.S.
