User guide

6/1553-DBC 446 01 Uen E8 2010-07-08 40
D
URING CALLS
7 During Calls
7.1 Inquiry
When you have an ongoing call on Line 1, you can make an inquiry to
another extension or to an external line.
7.1.1 Making an Inquiry
To make an inquiry to a third party during an ongoing call, do the
following:
H.323 Phones
1) Tap Inquiry. The ongoing call is automatically put on hold.
2) Dial the extension or external number.
SIP Phones
1) Tap Line. The ongoing call is automatically put on hold.
2) Dial the extension or external number.
7.1.2 Referring Back
During inquiry you can switch between the ongoing call and the parked
call.
To refer back, do the following:
H.323 Phones
1) Tap Line 1 to put the third party on hold. The first call is connected.
2) Tap Inquiry to put the first call on hold. The third party is
connected.
3) Repeat the procedure for the second call.
4) Replace the handset or press C to terminate the connected call.
SIP Phones
1) Tap Line to put the third party on hold. The first call is connected.
2) Tap Line to put the first call on hold. The third party is connected.
3) Repeat the procedure for the second call.