USER GUIDE446 01 6/1553-DBC 08 07 2010 E8 Dialog 5446 IP Premium IP Phone for MX-ONE™ USER GUIDE T Wulff twulff
Copyright © Copyright Aastra Telecom Sweden AB 2010. All rights reserved. Disclaimer No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
IP PHONE FOR MX-ONE™ 1 Important User Information WARRANTY AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited.
IMPORTANT USER INFORMATION FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
IP PHONE FOR MX-ONE™ IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. • Avoid using a telephone (other than a cordless type) during an electrical storm.
INTRODUCTION This document is valid for MX-ONE Telephony System -– Telephony Switch and MX-ONE Telephony System – Telephony Server. Whenever only one system is applicable, this is specifically stated in the document. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system. Not all exchanges are equipped with all features. By categorization, it is possible to vary the number of features assigned to each individual extension.
IP PHONE FOR MX-ONE™ Important Safety Instructions Save these instructions. Read these safety instructions before use! Note: When using your telephone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury. Follow instructions in the equipment's user guide or other documentation. Always install equipment in a location and environment for which it is designed.
DIALOG 5446 DESCRIPTION 3 Dialog 5446 Description The Dialog 5446 IP phone (also known as DBC 446) has a backlit display with a 478 x 270 pixel color touch screen. Most features are activated from the display, and the phone is equipped with a stylus for this purpose. For more information on the display, see 3.3 Display on page 12. Note: Clean the phone with a cloth slightly moisten with a mild soap solution.
IP PHONE FOR MX-ONE™ Figure 2: Dialog 5446 IP: Back View All connections at the back of the phone are marked for easier identification. The tiltable stand makes it easy to connect the cables, and allows you to adjust the angle of the phone. Table 1 Phone Connections Connection Description (Optional) The phone is powered by an external 24 V AC/DC adapter (see details below) or, alternatively, over a Power over Ethernet (PoE) capable hub.
DIALOG 5446 DESCRIPTION If the telephone is equipped with a gigabit Ethernet unit (DBY 412 02) and connected to a 1 gigabit LAN, it can be powered by a power adapter, or by a power hub. If the telephone has the gigabit Ethernet unit installed, and is connected to a 10/100 megabit LAN, the telephone has to be powered by a power adapter. The alternative is to remove the gigabit Ethernet unit.
IP PHONE FOR MX-ONE™ 3.1 Keypad The phone is equipped with a standard alpha numeric keypad and 7 function keys used for the most basic telephony functions, see table below. Most other telephony functions are invoked from the display, see 3.3 Display on page 12. Table 2 Dialog 5446 Function Keys Key Function Press the loudspeaker key to enable handsfree connection. Press the volume control keys to adjust the volume level of the ring signal and incoming speech in the handset, headset, or loudspeaker.
DIALOG 5446 DESCRIPTION 3.2 Navigation Typically, you can highlight and select a display item such as an option or a setting in one of the following ways: Highlight the item using the navigation key and select it by tapping the Select button (or relevant button). Highlight and select the item by tapping it with the stylus or with your finger. Note: To return to the previous page, press repeatedly Figure 3: Menu Structure 3.
IP PHONE FOR MX-ONE™ Figure 4: Display Menu The top of the display contains a menu bar with tabs that each open a page where you can access a number of services that are available for your extension. The tabs are, from left to right, applications and settings, name keys, messages, main page, call list, contacts, and internet. In idle mode, and when you log on to your phone, the main page is displayed by default.
DIALOG 5446 DESCRIPTION 3.3.1 Menu Tabs The menu tabs appear in the menu bar at the top of the display window. To open a page, tap the tab icon. Tap the applications and settings tab to open the Applications and Settings page, which contains the sub-pages My Presence, My Settings and My administrator Settings. For information on presence settings, see 15.1 Presence Settings on page 76. For information on telephone settings, see 15.2 Telephone Settings on page 77.
IP PHONE FOR MX-ONE™ Tap the web browser tab to open the Internet page where you can enter web address you wish to load. For more information on the web browser, see 16 Web Browser on page 82. 3.3.2 Message Icons On the right side of the main page, a number of message icons may appear in different situations. The icons are described below. System warning. Indicates reduced system access, which means that some features may not work.
DIALOG 5446 DESCRIPTION Soft keyboard. The built-in soft keyboard appears as an icon on pages where it is possible to enter text, for example when you want to add a contact by typing the name and number manually. Tap the icon to enlarge the keyboard. By tapping the keyboard buttons at the bottom of the soft keyboard, you can change character sets, and switch between numbers and letters. Free on 2nd line (Available in H.323 phones only). Enables you to receive a second incoming call. Callback.
IP PHONE FOR MX-ONE™ Dial tone Special dial tone Ring tone or queue tone Busy tone Congestion tone Vacant number tone Call waiting tone or verification tone Intrusion tone Conference tone* Connection in progress tone * The conference tone can be disabled by the system administrator. Note: The ring tones differ depending on the country where the phone is being used. 3.5.2 Ring Signals At an incoming call on the free on second line, the phone rings only the first period and with a low level.
DIALOG 5446 DESCRIPTION Internal ring signal External ring signal Recall signal (Callback reminder) Note: The ring signals differ depending on the country where the phone is being used. 3.5.2.1 Ringing Volume To adjust the ring volume, press the - and + keys on the phone in idle mode (when no call is connected), or when the phone is ringing. 3.5.2.2 Silent Ringing Pressing the mute key when the phone is ringing or is in idle mode, activates the silent ringing mode.
IP PHONE FOR MX-ONE™ 3.7 Handset and Speakerphone 3.7.1 Handsfree Most features are described using the handset. However, you can answer and make calls without using the handset. 3.7.2 Using the Handset and the Headset In handsfree mode, you do not lift the handset to start a procedure, and instead of replacing the handset after a call, you press the C key (Clear). Note: Everything that works with the handset, also works with the headset. 3.7.
DIALOG 5446 DESCRIPTION 3.8 Headset 3.8.1 Using the Headset Using a headset enables you to make and receive calls without using the handset. Make a call Receive a call Switch from headset to handset Switch from handset to headset Clear a call 3.8.1.1 Press and dial the desired number and. In headset preset mode, you are not required to press the headset key. Press . Lift the handset. Press and replace the handset. Press the C key.
IP PHONE FOR MX-ONE™ Note: The headset preset mode can only be activated and deactivated when the phone is in idle mode. When you lift the handset to answer an incoming call, the call is automatically connected to the handset, regardless of which preset mode is active. 4 Starting the Phone 4.1 Starting and Logging On Depending on the settings in your network and telephony system, the start up procedure may differ from phone to phone.
STARTING THE PHONE Continued startup procedure After you have logged on successfully, the display shows the logon progress. When the self test, has been successfully completed, the phone either logs on automatically, or prompts you to enter your extension number and PIN or password.
IP PHONE FOR MX-ONE™ Log Off Allowed: You are allowed to log on and log off the phone. This is the most common option. Default Number Used: The phone is always logged on with a default number. You cannot log on or log off. This option can be used for phones in conference rooms, receptions, and so on. Permit Individual Log On: The phone is always logged on with a default number, as in option 2 above, but you can log on with your own extension number and get your personal categories.
STARTING THE PHONE Note: It is not possible to log off a phone that has been programmed for this option. 4.2.3 Option 3: Permit Individual Log On The phone is logged on with the default number, but you can log on with your individual number and get your personal categories. To log on with your personal number, do the following: 1. On the main page, tap Log off to log off the current user. 2. When the message Log off? appears, tap Yes to confirm. The logon display appears. 3.
IP PHONE FOR MX-ONE™ 2. Select Administrator Settings and then Log Off Restriction. For a description of the log off restriction settings, see 4.2 Logon Options on page 22. Note: The logoff restriction currently selected is marked with a filled radio button. 3. 4.4 Tap until you return to the main page. Free Seating The free seating function exists by logging on an IP extension user on any IP terminal. Note: The free seating function by using the procedure * 11 * n # is not applicable. 4.
INCOMING CALLS 5 Incoming Calls Incoming calls are indicated by a ring signal and a presentation of name or number or both on either line button. The ring signal differs depending on whether the incoming call is internal or external: 5.1 • Internal calls are identified by one long signal followed by a long pause. • External calls are identified by two short signals followed by a short pause. Answer Calls An incoming call is indicated by a ring signal and a flashing indicator lamp.
IP PHONE FOR MX-ONE™ 2. 5.3 Select Administrator Settings and then Auto answer. The current setting is displayed. Answer a Second Incoming Call (Available in H.323 phones only) If your phone is set to use the H.323 protocol, you have the option of using two access lines for incoming and outgoing calls (Line 1 and Line 2) and a third access line for outgoing calls only (Inquiry). All lines have the same extension number. This feature is called triple access line.
INCOMING CALLS 3. 5.5 Press the numeric key 8 and start the conversation. Parallel Ringing Parallel ringing makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered on any of the ringing phones. The main advantage is that you do not risk losing any incoming calls. The parallel ringing feature requires that all phones that should be included be defined in a parallel ringing list, which is set up by the system administrator.
IP PHONE FOR MX-ONE™ 6 Outgoing Calls 6.1 Making Calls 6.1.1 Calling an Extension To make a call to another extension, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial the desired extension number and wait for an answer. SIP Phones 1) Lift the handset and wait for a dial tone. 2) Dial the desired extension number, tap the Call button, and wait for an answer. Note: Note: Instead of dialing the number using the keypad, you can use speed dialing keys.
OUTGOING CALLS Note: Instead of dialing the number using the keypad, you can use speed dialing keys. For more information, see 6.6 Speed Dialing on page 37. (For SIP phones you always have to tap the Call button in order to initiate a call.) 6.1.3 Called Extension has Message Diversion Enabled When a caller is calling to a party which has message diversion active, the caller's display shows the absence information and the caller can manually request to be diverted by pressing the soft key or the * key.
IP PHONE FOR MX-ONE™ H.323 Phones 1) Tap the Callback button. 2) Replace the handset when the callback indicator icon is highlighted. SIP Phones 6.2.1.2 1) Press the numeric key 6. 2) Replace the handset when the callback indicator icon is highlighted. 3) When the phone rings, lift the handset (or press the loudspeaker button to use the speakerphone). You will hear the connection tone. Answering Callback As soon as an external line becomes free, you will be called back.
OUTGOING CALLS 6.2.1.4 Canceling a Single Callback To cancel a single callback, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 37 * extension number #. The callback indicator icon is turned off. 3) Replace the handset. SIP Phones 6.2.1.5 1) Lift the handset and wait for a dial tone. 2) Dial # 37 * extension number # and tap the Call button. The callback indicator icon is turned off. 3) Replace the handset.
IP PHONE FOR MX-ONE™ SIP Phones 6.2.2.2 1) Press the numeric key 6 and wait for a dial tone. 2) Dial the complete external number, part of it or no number. 3) Dial # and tap the Call button. The callback indicator icon is highlighted. 4) Replace the handset. Answering Callback when all External Lines are Busy (Available in H.323 phones only) When you try to make a call and hear a congestion tone instead of a dial tone, it means that all external lines are busy.
OUTGOING CALLS If you need to get through to a busy extension, you can inform the extension that there is a call waiting. Call Waiting is indicated either by a tone (if the busy extension is an analog phone extension), or as a second call (if the busy extension is a digital system phone or an IP phone). Note: If the called extension does not accept Call Waiting signals, you will continue to hear a busy tone. If the busy extension ignores the Call Waiting tone, you can order callback.
IP PHONE FOR MX-ONE™ To request a bypass ordered by an extension, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial * 60 * wanted number #. 3) Wait for answer. SIP Phones 1) Lift the handset and wait for a dial tone. 2) Dial * 60 * wanted number # and tap the Call button. 3) Wait for answer. Bypass Ordered by Assistance Request assistance from the person answering the call, that is, the answering position or the operator.
OUTGOING CALLS 6.4 Individual External Line To call an individual external line, do the following: H.323 Phones Dial * 0 * individual external line number # route access code and external number. SIP Phones Dial * 0 * individual external line number # route access code and external number and tap the Call button. Note: You can store frequently used individual external line numbers as name keys, see 6.7.2 Programming Name Keys on page 38. 6.5 Redial Calls 6.5.
IP PHONE FOR MX-ONE™ 4) Select the desired contact and tap the Call button, or press the navigation key, and wait for an answer. Note: The call list is cleared in case of power failure or in case another user (extension number) logs on to the same phone. 6.6 Speed Dialing Frequently used phone numbers can be stored as speed dialing numbers in the exchange. 6.6.
OUTGOING CALLS H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Tap 3) Tap the desired name key button and wait for an answer. in the menu bar to open the Name Keys page. SIP Phones 6.7.2 1) Lift the handset and wait for a dial tone. 2) Tap 3) Tap the desired name key button, tap the Call button, and wait for an answer. 4) Replace the handset to clear the call. in the menu bar to open the Name Keys page.
IP PHONE FOR MX-ONE™ • An incoming call is received by the monitored extension (the indicator light flashes quickly and the calling party number appears in the display, if available). • The monitored extension is busy (the indicator light is turned on). • The monitored extension has been put on common hold (the indicator light flashes slowly).
DURING CALLS 7 During Calls 7.1 Inquiry When you have an ongoing call on Line 1, you can make an inquiry to another extension or to an external line. 7.1.1 Making an Inquiry To make an inquiry to a third party during an ongoing call, do the following: H.323 Phones 1) Tap Inquiry. The ongoing call is automatically put on hold. 2) Dial the extension or external number. SIP Phones 7.1.2 1) Tap Line. The ongoing call is automatically put on hold. 2) Dial the extension or external number.
IP PHONE FOR MX-ONE™ 4) 7.2 Replace the handset or press C to terminate the connected call. Transfer You can transfer a call to another extension (in your exchange or private network), to an external number, or to the operator. If you have several parked calls, the call that was parked last will be transferred. You can to transfer the call before or after answer. To transfer an ongoing call to another number, do the following: H.323 Phones 1) Tap Inquiry and wait for a dial tone.
DURING CALLS 3) Tap the Conference button. 4) Repeat the procedure to add more conference members. 5) Replace the handset or press C to leave the conference. SIP Phones 1) Tap the Line. 2) Dial the number to the third party and wait for an answer. 3) Tap the Call button. 4) Repeat the procedure to add more conference members. 5) Replace the handset or press C to leave the conference. Note: A tone is heard each time a participant enters or leaves the conference.
IP PHONE FOR MX-ONE™ 7.4.1 Resuming a Call On Hold To resume a call that has been put on hold, do the following: 1) 7.4.2 Tap the Line button where you have the parked call. Resuming a Call On Common Hold (Available in H.323 phones only) To resume a call that has been put on common hold, do the following: 1. Tap the Line button where you have the parked call. If the call is picked up at the MNS represented extension the call cannot be resumed for the parked extension. 7.
CALL FORWARDING must use Dual Tone Multi-Frequency (DTMF) signals, also known as suffix dialing. The suffix dialing function is always active for all calls in speech. All digits entered are automatically converted by the exchange into DTMF signals, which then are transmitted along the connected lines.
IP PHONE FOR MX-ONE™ 8.1.1 Ordering Follow-me From Own Phone From the Display To order Follow-me from the display, do the following: 1. Tap the Presence button at the bottom of the display window. 2. Select Follow-me. 3. Enter the extension number of the answering position and tap OK. The Follow-me indicator icon is highlighted. 4. Replace the handset. From the Keypad To order Follow-me from the keypad, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone.
CALL FORWARDING 8.1.3 Ordering Follow-me From Another Phone You can order follow-me of your own extension number from another telephone. The first step is to allow that follow-me is permitted to be done from another telephone. Do the following from your own telephone: 1) Press Presence. 2) Select Follow-me. 3) Enter your own extension number. 4) Tap the OK button. To order follow-me from another phone: From the Display 1) Press Presence. 2) Select Follow-me.
IP PHONE FOR MX-ONE™ 8.1.4 Canceling Follow-me from Another Phone To cancel Follow-me from another phone, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 21 * own extension number # and wait for a dial tone. 3) Replace the handset. SIP Phones 8.1.5 1) Lift the handset and wait for a dial tone. 2) Dial # 21 * own extension number #, tap the Call button, and wait for a dial tone. 3) Replace the handset.
CALL FORWARDING 8.1.6 Canceling Follow-me Remotely To cancel remote programming of follow-me from another telephone than the telephone with the diverted number: H.323 Phones 1. Lift the handset and wait for dial tone. 2. Dial #21*diverted extension number#. 3. Replace the handset. The indication of the active follow-me on the telephone with the diverted number disappears, if there is no additional diversion remaining. SIP Phones 1. Lift the handset and wait for dial tone. 2.
IP PHONE FOR MX-ONE™ 1. Tap the Presence button. 2. Select the External Follow-me menu. 3. Enter the external number and tap OK. The Follow-me indicator icon is highlighted. From the Keypad H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial * 22 #. 3) Dial the route access code and external number #. The special dial tone and the Follow-me indicator icon are turned on. 4) Replace the handset. SIP Phones 1) Lift the handset and wait for a dial tone.
CALL FORWARDING 3) Replace the handset. SIP Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 22 # and tap the Call button. The dial tone and the Follow-me indicator icon are turned off. 3) 8.2.3 Replace the handset. Ordering External Follow-Me Remotely With this feature you can order external follow-me of any extension number from any telephone. The prerequisite is that all the involved telephones have the right service profile.
IP PHONE FOR MX-ONE™ 8.2.4 Canceling External Follow-me Remotely To cancel the remote programming of external follow-me for another extension, do the following: H.323 Phones 1. Lift the handset and wait for a dial tone. 2. Dial #22* diverted extension number #. 3. Replace the handset. SIP Phones 8.3 1. Lift the handset and wait for a dial tone. 2. Dial #22* diverted extension number #. 3. Tap the Call button. 4. Replace the handset.
MANAGING CONTACTS 9 Managing Contacts From the Contacts page you can add, edit, and search contacts. • You can add and edit contacts either by pressing the keys on the phone keypad, or by tapping the keys on the built-in soft keyboard. Activate the soft keyboard by tapping the keyboard icon. • When entering the name by using the keypad, the most common letters are written above each key on the phone.
IP PHONE FOR MX-ONE™ 4. Enter the phone number, password, and the IP address to the phone. • The password is the same as the one you use to access the web interface. • You will find the IP address in the phone's administrator settings menu. 9.2 My Dialog Contacts 9.2.1 Retrieving Contacts To retrieve a contact using the display, do the following: From the Display 1) Tap to open the Contacts page. 2) Select My Dialog Contacts.
CORPORATE DIRECTORY 1. Tap to open the Call List page. 2. Select AddContact and enter the number you wish to add. 3. Click Save to make the contact available in the phone. Note: Numbers beginning with the digit 0 are preceded by the digit or digits required to reach an external line. The digits can also be stored by adding the country code number after a plus sign, for example +46 8 719 0000. 9.2.3 Editing an Entry in My Dialog Contacts To edit a contact's name or number, do the following: 9.2.
IP PHONE FOR MX-ONE™ 10.1 Searching a Contact in the Corporate Directory To search a contact in the corporate directory, do the following: 1. Tap - Corporate Directory - Select. The page with search criteria is shown. 2. Tap on one of the input field and enter the search criteria and press Search. To search a name, enter the last name first, then the first name, adding a space between the last and first names.
PRESENCE INFORMATION Go forward to the next page. Stop searching. Refresh the screen. Go to the search home page. View the alphanumerical keyboard. 4. You can call by tapping on the number for the wanted contact. It is also possible to view the details by tapping on Details. From Details it is also possible to add the contact into the Personal Contact by tapping on Add to contacts.
IP PHONE FOR MX-ONE™ 11.2 2. Select an absence reason and enter date or time of return (if required). 3. Tap OK. The Follow-me indicator icon is highlighted. Canceling Absence To cancel the absence feature from your phone, tap the display window. to the right in Alternatively, you can do the following: 1. Tap the Presence button and then the Absence Reasons button. 2. Tap No Absence. The Follow-me indicator icon is turned off. 12 Messages 12.
MESSAGES To call the party that requested MMW, tap the Message button. A call is initiated to the number that requested message waiting. After answer you have to dial the procedure to cancel manual message waiting so the indicator icon is turned off. When you are calling the party that requested manual message waiting, the number appears in the display. 12.2.1 Ordering Manual Message Waiting Indication To order manual message waiting to another extension, do the following: H.
IP PHONE FOR MX-ONE™ 12.2.3 Canceling MMW Indication to another Extension To cancel manual message waiting to another extension, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 31 * extension number #. 3) Replace the handset. SIP Phones 12.2.4 1) Lift the handset and wait for a dial tone. 2) Dial # 31 * extension number # and tap the Call button. 3) Replace the handset.
GROUP FEATURES 13 Group Features 13.1 Group Call-pick-up The group call-pick-up feature allows any member of a group to answer any individual calls to the members of that group. 13.1.1 Own Group If you are a member of a call-pick-up group, you can answer calls to any other member (extension) in the group: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial * 8 # to answer the call. SIP Phones 13.1.2 1) Lift the handset and wait for a dial tone.
IP PHONE FOR MX-ONE™ 13.2 Group Hunting An internal group hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. 13.2.1 Answering a Group Call A group call is answered in the normal way. 13.2.2 Leaving a Group Temporarily By making follow-me to your own extension number you can leave an internal group hunting group temporarily. To do that, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone.
OTHER USEFUL FEATURES SIP Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 21 # and tap the Call button. The dial tone and the follow-me indicator icon are turned off. 3) Replace the handset. 14 Other Useful Features 14.1 Account Code An account code is a code that makes it possible to charge a call to an account number, and to prevent unauthorized calls from the phone. Usually the account code must be entered before the destination number. 14.1.
IP PHONE FOR MX-ONE™ H.323 Phones 1) Lift the handset. 2) Dial * 61 * account code #, where 61 is the standard function code for using account code. If provided, a dial tone is received. 3) Dial the external number. 4) Replace the handset to end the call. SIP Phones 1) Lift the handset. 2) Dial * 61 * account code #, where 61 is the standard function code for using account code. If provided, a dial tone is received. 3) Dial the external number and tap the Call button.
OTHER USEFUL FEATURES 14.3.1 General Each authorization code has a Call Information Logging (CIL) code linked to it. The CIL code is used as the calling party's identity. Each authorization code also has a common category or common service profile linked to it. When you make a call using an authorization code, the category or common service profile is used instead of the extension profile. There are two types of authorization code, common and individual, that differ in functionality.
IP PHONE FOR MX-ONE™ 14.3.2 Common Authorization Code Procedures If the extension you are using has a common authorization code associated with it, you need to follow the procedures below in order to make calls, and lock and unlock the extension. 14.3.2.1 Dialing From an Extension With a Common Authorization Code To make a call from an extension with a common authorization code, do the following: H.323 Phones 1) Dial * 72 * authorization code #.
OTHER USEFUL FEATURES 2) When you hear a verification tone, the extension is locked. SIP Phones 1) Dial * 73 * authorization code # and tap the Call button. 73 is the standard function code for common authorization code locking and unlocking. 2) When you hear a verification tone, the extension is locked.
IP PHONE FOR MX-ONE™ 14.3.3 Individual Authorization Code Procedures If the extension you are using has an individual authorization code associated with it, you need to follow the procedures below in order to make calls, to lock and unlock the extension, and to change the authorization code. 14.3.3.1 Dialing With an Individual Authorization Code from Own Telephone To make a call from an extension with an individual authorization code, do the following: H.323 Phones 1) Dial * 75 * authorization code #.
OTHER USEFUL FEATURES 2) When you hear a verification tone, continue to dial the external number. SIP Phones 1) Dial * 75 * authorization code * DIR # and tap the Call button. 75 is the standard function code for individual authorization code dialing, and DIR is your own directory number. 2) When you hear a verification tone, continue to dial the external number. The authorization code call will be accepted only if the authorization code is valid and verified.
IP PHONE FOR MX-ONE™ 14.3.3.4 Unlocking an Extension with an Individual Authorization Code To unlock an extension with an individual authorization code, do the following: H.323 Phones 1) Dial # 76 * authorization code #. 76 is the standard function code for individual authorization code locking and unlocking. 2) When you hear a verification tone, the extension is unlocked. SIP Phones 1) Dial # 76 * authorization code # and tap the Call button.
OTHER USEFUL FEATURES SIP Phones 1) Dial * 74 * previous authorization code * new authorization code # and tap the Call button. 74 is the standard function code for changing of individual authorization code. 2) When you hear a verification tone, the individual authorization code has been changed. Note: The authorization code will be changed only if the previous authorization code is valid. 14.
IP PHONE FOR MX-ONE™ To request a general deactivation, do the following: H.323 Phones 1) Lift the handset and wait for a dial tone. 2) Dial # 001 #. 3) Replace the handset. SIP Phones 14.7 1) Lift the handset and wait for a dial tone. 2) Dial # 001 # and tap the Call button. 3) Replace the handset. Hot-line (Non-dialed Connection) You can define an extension number as a direct hot-line number. To make a call from this type of phone, do one of the following: H.323 Phones • Lift the handset.
OTHER USEFUL FEATURES Note: The least expensive way is not always the shortest distance. 14.8.1 Making an Outgoing Call using LAC To make a call using LAC, do the following: H.323 Phones 1) Lift the handset. 2) Dial the LAC. If provided, a dial tone is received. 3) Dial with the external number. If no free trunk is selected, you will hear a busy tone. You enable on-hook queuing by dialing the suffix digit for callback to the busy route.
IP PHONE FOR MX-ONE™ The Malicious Call Tracing (MCT) feature allows you to signal to the public switched phone network (PSTN) that you have received a malicious call, before the call is disconnected. If the calling subscriber clears the call, the external line can be held for a limited period of time, during which you can invoke the feature. This information is used by the PSTN to record information about the origin of the call (that is, by printing out the calling party's number, date, time, and so on.).
OTHER USEFUL FEATURES 14.10.3 Night Service Flexible Flexible night service means that the operator can re-route calls to a certain extension during restricted hours. Flexible night service permits you to select an external line and connect it directly to Line 1 or 2 on your phone. This is convenient when you expect important calls after office hours and wish to get them without delay. Details about external line numbers can be obtained from the operator.
IP PHONE FOR MX-ONE™ Note: The flexible night service is automatically deactivated one hour after the exchange has been switched back into day service (if the service has been active for at least one hour). This way you do not have to be concerned about forgetting to deactivate the flexible night service for your extension. 14.11 Personal Number With a personal number, you can activate and deactivate profiles. The current active profile appears in the display of your own phone.
SETTINGS 14.12 Personal Number Key Monitoring (PEN Key) PEN key is used to activate or de-activate personal number list 1 on other extensions. A typical example where this feature is used is in a boss secretary application; the telephone of the boss is monitored by the telephone of the secretary. The secretary can by pressing the PEN key on her telephone avoid any calls on the telephone of the boss and receive all these calls on her own telephone. 14.
IP PHONE FOR MX-ONE™ Alternatively, you can activate the feature by doing the following: 15.2 1. Tap the Presence button at the bottom of the main page and select Free on 2nd line. 2. Select Yes and tap Save. 3. Tap until you return to the main page. Telephone Settings The page My Settings includes a number of telephone settings that you can adjust according to your preferences. To open the My Settings page, do the following: 15.2.1 1. Tap the icon at the top menu bar and select My Settings.
SETTINGS signal you choose will be used with different ring cadences for each call type. You can also distinguish between callers by giving each phone number its own ring signal. 15.2.2.1 Setting the Ring Character Ring tones are generated by a tone ringer in the phone loudspeaker. To change the ring tone, do the following: 1. From the My Settings page, select Ring Signals. 2. Select Ring tone. The current setting is displayed. 3. Tap Select to change the current settings. 4.
IP PHONE FOR MX-ONE™ 15.2.3.2 Changing the Date Format To change the date format, do the following: 15.2.4 1. From the My Settings page, select Time & Date. 2. Select Date Format. 3. Select a date format. Example: ww dd mmm yyyy can be expressed as Fr 30 Mar 2007. 4. Tap Select to confirm the setting and return to the previous page. Language You can change the language used in the display texts, and you can also change the character set, that is, the alphabet used for text that you enter.
SETTINGS 15.2.5 Backlight To change the display backlight, do the following 1. From the My Settings page, select Backlight. 2. Drag the backlight bar to the desired position by tapping the desired position, or by pressing left or right on the navigation key. 3. 15.2.6 • Drag the bar to the right to increase the backlight level. • Drag the bar to the left to decrease the backlight level. Tap Save to confirm the selection and return to the previous page.
IP PHONE FOR MX-ONE™ 15.2.8 Password or PIN Page Select My Settings and then the Password or PIN page. This menu is used for the following: 15.2.8.1 • The user can change the PIN used as when registering the phone to the system. • If the user does not use a PIN or password, it is possible to hide the PIN or password menu in the display when the phone registers. Change PIN This option is only available if the phone is used with MX-ONE Telephony Server. 15.2.8.2 1. Select Change PIN. 2.
WEB BROWSER 16 Web Browser The Dialog 5446 IP phone has a built-in web browser which can be accessed from the menu bar at the top of the display window. 16.1 Opening the Web Browser To open the web browser, do the following: 1. Tap in the menu bar to open the Internet page, see below. 2. Tap in the input field to activate it and enter a valid web address. The requested page starts loading. Note: For faster downloading, you are recommended to use only web pages that are optimized for mobile phones.
IP PHONE FOR MX-ONE™ The go/exit button. Tap to go to the web address you have entered in the address field at the top of the Internet page. The bookmark button. Tap to open the list of bookmarks. The back navigation button. Tap to return to the last web page you viewed. The next navigation button. Tap to go to one of the pages you have previously viewed. The stop navigation button. Tap to stop loading a requested page. The reload navigation button. Tap to reload the currently requested page.
WEB INTERFACE 2. . Tap Yes to confirm and return to the main page with the menu bar at the top. Note: If you wish to continue browsing the web, tap No. 17 Web Interface You can access your IP phone from the web browser in your PC, and manage your phone remotely. Before you can access the telephone's web interface, you need to enter your telephone's web or IP address in the web browser's address field, see below. 17.
IP PHONE FOR MX-ONE™ Note: If you have forgotten your password, contact the system administrator. 3. Click the plus signs to open the sub menus. 4. Click on the desired feature. You can select among the following features: Contacts. Select if you want to add or delete entries. Call list Select if you want to delete the call list. Settings Includes the options Programmable keys, Hearing Level, and Ring Character. 5. 18 Click Log off to exit.
LIST OF FEATURES AND PROCEDURES Trouble 19 Cause Solution You receive a congestion tone when you dial an area code You are not allowed to call the area code. Call the operator and ask for help to establish the call. The phone does not work properly The network settings may be incorrectly configured. Contact your system administrator. List of Features and Procedures 4 Features and Procedures on page 86 summarizes the procedures for the H.323 version of the Dialog 5446 IP phone.
IP PHONE FOR MX-ONE™ - - to order: - busy extension or no reply Press key 6 - busy external line Press key 6 to cancel: - busy extension or no reply #37*extension number# - busy external line #37*external number# - all ordered callbacks #37# BYPASS *60*B-number# CALL PICK UP - individual Press key 8 - group *8# CALL WAITING - not applicable COMMON SPEED DIALING NUMBERS see List of speed dialing numbers CONFERENCE Press key 3 EXTERNAL FOLLOW-ME 87 - to order *22#route access co
LIST OF FEATURES AND PROCEDURES FOLLOW-ME - to order from own extension *21*B-number# - to cancel from own extension #21# - to cancel from answering position #21*A-number # - to order new follow-me position *21*A-number*C-number# - to order from another extension *21*extension number to divert * number of follow-me position# - to cancel from another extension #21*diverted extension number# GENERAL DEACTIVATION #001# INQUIRY - to initiate Line/Hold - to revert to original party Let
IP PHONE FOR MX-ONE™ - 20 to cancel #84# NUMBER PRESENTATION RESTRICTION *42# B-number REBOOT Press the keys C, mute and # simultaneously for at least one second SOFTWARE VERSION Press the keys C, *and 4 simultaneously for at least one second TRANSFER Press key C or hang up handset Telephony Function Codes This section describes the country specific function codes used in MX-ONE that are relevant for the Dialog 5446 IP phone.
TELEPHONY FUNCTION CODES Intrusion 4 France: 8 New Zealand: 8 Sweden: 8 Call Waiting Indication 5 France: 6 New Zealand: 6 Sweden: 4 Call Back 6 France: 5 New Zealand: 5 Sweden: 5 Common Parking or Individual Call Pick-up 8 France: 4 New Zealand: 4 Sweden: 6 Service Codes General Deactivation 001 Choice of Language 08 Ordering or Cancellation of Active List (Personal Number) 10 Follow Me 21 United Kingdom: 2 External Follow Me 22 North America: 23 Ordering or Cancellation of Interce
IP PHONE FOR MX-ONE™ Malicious Call Tracing 39 Calling Line Identification Restriction Per Call 42 By-pass of Diversion 60 North America: 1 Account Code Predialing 61 Finland: 71 Norway: 71 Authorization Code Predialing 72 Germany: 75 The Netherlands: 75 North America: 6 Sweden: 75 Lock/Unlock Common Authorization Code 73 Change Individual Authorization Code 74 Dial With Individual Authorization Code 75 North America: 71 Germany: 72 The Netherlands: 72 Sweden: 72 Lock/Unlock Individual
TELEPHONY FUNCTION CODES Conference Maximum number of parties when external lines are connected 8 Maximum number of parties in a conference 8 Maximum number of public trunk lines in a conference 8 North America: 6 Maximum number of external lines in a conference 8 North America: 6 Selection of a specific line within a route 0 North America: 3 Conference 3 North America: 4 Day/night status for the exchange 80 Emergency switching 90 PBX Operator Service Codes 6/1553-DBC 446 01 Uen E8 201
