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Table of Contents Table of Contents Welcome .......................................................... 5 Important User Information ............................... 7 Introduction to Your Extension .......................... 8 Operations for Incoming Calls ........................ 16 Operations for Outgoing Calls ........................ 21 Operations during a Call ................................. 34 Directory, and Call List Services ...................... 44 Call Forwarding Services .....................
Welcome Welcome Welcome to the User’s Guide for the Dialog 4223 Professional telephone used with the MD Evolution communication system. This includes the MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models. The features described in this guide relate to version R8.0A or later of the MD Evolution communication system. Certain services may not be available in older system versions and/or may be protected by a software key.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Important User Information Important User Information Safety instructions Save these instructions. Read these safety instructions before use! Note: When using your telephone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury. • • • • • • • • • • • Follow instructions in the equipment’s user guide or other documentation. Always install equipment in a location and environment for which it is designed.
Introduction to Your Extension Introduction to Your Extension Dialog 4223 Extension Features 1 Display Your extension features a screen with three 40-character lines. See also the “Display Information” section. 2 Dynamic Function Keys Dynamic functions are services that are accessible depending on the status of your calls. The corresponding text labels are displayed on the last line of the extension’s display. They are selected by pressing the corresponding dynamic function key.
Introduction to Your Extension >> 3 >> or Next Key This fixed function key allows you to scroll through the dynamic functions displayed 4 at a time on the last line of your extension’s screen. When there are more than 4 services available, the < and > signs are displayed at each end of this same line. Menu 4 Menu Key This fixed function key enables you to access various services while programming your extension, such as call forwarding or the use of these line keys.
Introduction to Your Extension Í ì í 10 Headset Key Pressing this key toggles between the handset calling mode and headset operation. There is a headset jack on the underside of your extension. See also the “Your Extension’s Accessories” section. 11 Volume Control Keys During a call, these two keys control the listening volume on your loudspeaker or handset. When an incoming call is ringing, these keys also control the ring volume for your extension.
Introduction to Your Extension Extension LEDs Most of your telephone’s fixed function keys, and line keys feature an LED. This is also true of the repertory keys on any additional satellite panels that may be associated with your extension. Each LED indicates the status of a current call or the status of the service associated with the corresponding function key. Status Meaning Off No call is processed on the line key, or the service associated with the function is inactive.
Introduction to Your Extension Display Information The step-by-step instructions displayed on your extension’s screen explain how to use your telephone. When your extension is inactive, the date and time are displayed on the screen’s uppermost line. The middle line displays the number of parties who tried to contact you, and when applicable, your extension number. The bottom line indicates the services that are accessible through the dynamic function keys.
Introduction to Your Extension CONGESTED The line you are calling is congested, therefore it is not possible to place your call on camp-on. Invalid number The number dialled is invalid. End of call The party you called has ended this call. When a service is either activated or deactivated, the system’s acceptance or refusal is also displayed on the screen: CALL FWD … ACCEPTED Your call forward programming has been accepted. CANCEL ACCEPTED … Your call forward cancellation has been accepted.
Introduction to Your Extension Tones, Voice Announcements, and Ring Tones Over and above visual information displayed on your extension’s screen and LEDs, there are also various tones, voice announcements and ring tones that signal the status of your extension, or certain associated services.
Introduction to Your Extension The voice announcements (or voice guides) are normally provided under the following conditions: Notification of a new voice message • Provided each time your extension is picked up, this message indicates that a new message was left in the mailbox associated with your extension, when applicable. See the “Voice Mail Services” section. • Message: “A message has been deposited in your voice mailbox”.
Operations for Incoming Calls Operations for Incoming Calls Receiving an Internal Call You are informed that there is internal incoming call by the internal ring signal for your extension, and the flashing LED associated with the line on which the call is presented. The name and number of the internal caller are displayed on the screen.
Operations for Incoming Calls Answering a Call u To take an incoming call: ÖÔ Or, for handsfree mode: L1 Lift the handset. You may now communicate with the caller through your extension’s handset. Press the line key where the call is presented, without lifting the handset. You may now communicate with the caller through your extension’s loudspeaker and microphone. FRI 20-APR 15:28 L1 SMITH Peter-405 DTMF INFO_COMM 01:33 CALL_PARK > Ending a Call d í To end a call: Replace the handset.
Operations for Incoming Calls When a new call comes in, the identity of your new calling party will also be displayed on the first line of your extension’s screen, instead of the date and time. L2 Aastra-00164477500 L1 SMITH Peter-405 DTMF L2 L1 ÖÔ To answer this new call: Ö Ô í Next, to return to your first caller: INFO_COMM 01:35 CALL_PARK > Press the flashing line key. Your first caller’s call is automatically placed on hold. Press the first line key that is flashing.
Operations for Incoming Calls Call Pick-Up When your extension is idle, you may also answer a call that is ringing for another extension, without having to change extensions. To do this, after lifting the handset or in handsfree mode: FRI 20-APR 15:28 4 Callers Station 420 REDIAL CALLERS PICKUP STATION NO z PICKUP NAME > Press the dynamic function key shown on the left. FRI 20-APR 15:28 L1 Pick up _ GENERAL MAIN_GRP SEC_GRP DEFLECT Next, dial the extension number that is ringing.
Operations for Incoming Calls STATION NO z FRI 20-APR 15:28 L1 Deflection _ GENERAL MAIN_GRP SEC_GRP Next, dial the extension number that is ringing. The information concerning the call that you are picking up is presented to you, and the call begins to ring on your extension. L1 Aastra-00164477500 L1 ÖÔ REDIAL CALLERS PICKUP NAME > Press the flashing line key corresponding to pick up the call. You are now directly connected to the party calling the other extension.
Operations for Outgoing Calls Operations for Outgoing Calls Manually Dialling a Call u The first way to place internal and external calls is to manually dial the number to be called. To do so: Lift the handset. STATION NO z Then, for an internal call: 9 z Or, to call the attendants: 0 + EXT. NO z Or, for an external call: NO TO CALL z Or, for handsfree mode: Dial the internal extension number to contact. Dial the number 9 (generally).
Operations for Outgoing Calls Calling with Abbreviated Dialling (Speed Dialling) You may also place your external calls more quickly by using the abbreviated dialling (speed dialling) service. This enables you to contact your external parties using shorter numbers than the norm, usually just 3 or 4 digits. Usually, you will have access to a general list of abbreviated numbers valid for all users in your facility.
Operations for Outgoing Calls Placing a Call Using Programmable Line or Repertory Keys Another option for quickly processing your outgoing calls to favoured parties is to save their numbers under one of your extension’s programmable line keys, or under one of the repertory keys available on one or several associated satellite key panel(s), as the case may dictate.
Operations for Outgoing Calls Last External Number Redial When you place an external call, the system automatically saves the number dialled, enabling it to be automatically redialled, if necessary. This is true whether or not your external call is successfully connected. Moreover, the last number dialled is saved until a new external call is placed.
Operations for Outgoing Calls Monitoring Your Internal Calls and Subsequent Services When you establish an internal call, your extension displays your party’s status as one of the following: FREE • RING • The party you are calling is free. The party you are calling is already being rung by a third party. WAIT • The party you are calling is busy, but your call may be placed on camp-on (multi-line extension).
Operations for Outgoing Calls Automatic Call-Back on Busy Condition When placing a call to an internal party whose extension is busy and you would rather not wait, you may activate the automatic callback on busy condition for the called extension. This if valid regardless of your called party’s status: “RING”, “WAIT”, “BUSY” or “CONGESTED”. To do so: L1 SMITH Peter-405 WAIT DTMF CALL_BACK d í or CALL_BACK FLASH > Press the dynamic function key shown on the left.
Operations for Outgoing Calls Automatic Call-Back on No-Answer Condition When placing a call to an internal party whose extension is “FREE”, but your call remains unanswered, you may activate the automatic call-back on no-answer condition for the called extension. To do so: L1 SMITH Peter-405 FREE DTMF VPAGING CALL_BACK d í or CALL_BACK FLASH > Press the dynamic function key shown on the left. Replace the handset or press the “C” key to end the call in handsfree mode.
Operations for Outgoing Calls Voice Paging over a Free Extension’s Loudspeaker When you call an internal extension that is “FREE”, but does not answer, you may broadcast a voice page on your called extension’s loudspeaker. This allows you to transmit a message on the extension’s loudspeaker, which will be automatically activated when you request this service. The service is available when you attempt to contact an extension that is equipped with a loudspeaker.
Operations for Outgoing Calls Call with Temporary Protection When you place either an internal or external call that you deem particularly important, you may choose to activate phonic protection. Valid on a call by call basis, this protection ensures that you will not be disturbed by the signal that sounds when a new incoming call is presented to you. It is still possible to place new calls to your extension on camp-on.
Operations for Outgoing Calls Call in Substitution or with Signature You can also place an external call in substitution or with signature. This concerns the exceptional use of a third party set that is NOT an IP H.323 Dialog 4425 or Dialog 4422, to place an external call, just as if you were using your own extension. The main advantage of this feature is that the call is charged to your own extension.
Operations for Outgoing Calls You may now proceed with placing your external call in substitution from the previous extension. FRI 20-APR 03:29:00 PM 4 Callers Station 420 REDIAL CALLERS NO TO CALL z PICKUP NAME > After lifting the handset or in handsfree mode: Simply dial the desired external number. You may do so according to any of the methods available for dialling an external number. Your call is then established normally. Note: This service is accessible from any extension other than an IP H.
Operations for Outgoing Calls Once you have finished: STOP Press the dynamic function key shown on the left to deactivate the service. You will then return to normal communication. When applicable, the number you subsequently dial is again interpreted by your facility, just as with other service requests. Note: When you interact with the voice mail system, or the automated attendant possibly integrated in your facility, the aforementioned operations are not required. DTMF end-toend dialling is automatic.
Operations for Outgoing Calls Discrimination and Routing of External Calls Usually, you have access rights to the public network and all private networks to which your facility is connected. You also usually have the authorisation to dial any type of external number, most particularly a public number. In terms of the facility programming dictated by your system administrator, there may be certain external numbers that are discriminated.
Operations during a Call Operations during a Call When a call is established, your extension offers you the option of alternating between the handset only and handsfree modes, and between group listening and mute modes. You may also control the listening volume for your extension’s handset or loudspeaker. You also have access to various services for processing your calls, including: • Enquiry call to consult another internal or external party.
Operations during a Call  To deactivate the loudspeaker function: Simply press this key once again. The LED associated with this key is unlit, and your conversation once again continues normally in handset mode only after 5 seconds (see details below). Changing from Handset to Handsfree Mode  d When you participate in an incoming or outgoing conversation using the handset – with or without the loudspeaker function – you can at any time, decide to continue the call in handsfree mode.
Operations during a Call Muting during a Conversation É É When you participate in an incoming or outgoing conversation using handsfree mode, you may activate the mute function for your extension, preventing your party from hearing what you say. To do so: Press this key to activate the mute mode. The LED associated with this key is lit, and your extension’s microphone is momentarily deactivated. Only your extension’s loudspeaker remains active.
Operations during a Call Enquiry Call during a Conversation Perhaps during a conversation with a first party, you wish to consult another internal or external party. Your extensions offers you the enquiry call service, which consists of placing your first caller on hold, then calling the new desired party. You may call this second party using any functions otherwise available when placing a single call.
Operations during a Call Supposing that your first call is an internal call, you also have the same services available to you for placing the second enquiry call (depending on the second party’s status), as you would during a single call (see also “Operations for Outgoing Calls”). Thus, you can (see also the “Operations for Outgoing Calls”): • Be placed on automatic camp-on if the new calling party’s extension is busy.
Operations during a Call L2 ÖÔ í To return to your second conversation: Press the second line key that is flashing rapidly. You are now transferred once again to the second call, and can repeat this process as many times as desired. FRI 20-APR 03:31:00 PM L2 WESSON Paul-407 DTMF CONFERENC INFO_COMM 02:53 CALL_PARK > Or, press the “C” key if you wish to end the conversation with the current party. This party’s call is disconnected, while your extension is re-rung by the call that is currently on hold.
Operations during a Call In every case, the procedure is the same: d Transfer Press the Transfer key to transfer the call in handsfree mode. Or, simply replace the handset when in handset mode. In either case, the call is transferred, and the two parties disappear from your extension. Notes: If there are more than 2 parties on your telephone, the call transfer will be carried out between the party currently conversing with you, and the last party who was placed on hold.
Operations during a Call Next, you may repeat the entire enquiry and conference call procedure to include another participant in the conference call. A conference call can include up to 4 participants. ÕÔ NO TO CALL z L2 CONFERENC d í or To do so: First press the line key corresponding to the current conference call (“Lx” is specified on the screen). The conference call is placed on hold. Then dial the number for the new internal or external party to be contacted.
Operations during a Call Call Hold Õ Ô L1 ÖÔ L1 When you are carrying on a single conversation, you may also temporarily place the current call on hold, in order to carry out a non-telephone related task. To do so: Press the line key corresponding to the current call. The LED associated with this line begins to flash quickly, and your party is placed on hold on your extension. Press the line key corresponding to the current call once again, to return to your conversation.
Operations during a Call d í or Replace the handset, or press the “C” key to end this service in handsfree mode. Your extension returns to idle status. You may then move about freely, then return to the parked call on any other extension. Typically, the duration of validity is 3 minutes. If the parked call is not retrieved within this timeframe, it will be disconnected if it is an internal call or re-directed to an attendant if it is an external incoming call.
Directory, and Call List Services Directory, and Call List Services Your extension also offers two sophisticated services for handling your incoming and outgoing calls as efficiently as possible. The first service is access to the integrated directory that is available to your entire facility. You may consult this directory and then directly call a party found therein, simply by selecting his/her name. This is the Call by Name service. The second service is the Call List service.
Directory, and Call List Services NAME Press the dynamic function key shown on the left. You then have access to the integrated directory, and your extension prompts you to enter one or several letters on the keypad. */-/+ Dial by name : _ NAME BEGIN z On your keypad, enter the first letter of the party’s name for whom you wish to search.
Directory, and Call List Services Call Log File With the Call log file service, your extension automatically saves all calls that you receive, but that were not answered when you were absent or when your line was busy. For each call saved, the identity – name and number, if available – of the internal/external calling party is saved, as well as the date and time of the call. An internal caller may have left you a mini-message, when applicable. This message will also be saved in the call log file.
Directory, and Call List Services Or, CALL Press the dynamic function key shown on the left to call the party. The caller whose identity was saved in the call log file will be automatically called back; the call is established just as if you had manually dialled the internal or external party’s number. This call will then automatically be erased from the call log file, whether or not you call was answered.
Call Forwarding Services Call Forwarding Services Your extension also offers you various call forwarding services that enable you to direct incoming calls to another internal or external destination, whenever you are absent and/or busy, travelling, or when you simply would rather not be disturbed.
Call Forwarding Services It may also consist of an external number containing up to 18 digits, including the network access prefix. This may be an external number that is accessible through abbreviated dialling. You may use fixed call forward defined by your system administrator. This may consist of a call forward on no-answer condition, a call forward on busy condition, or a call forward on no-answer and busy conditions.
Call Forwarding Services Notes: When any type of call forward is defined on your extension, you still have the option of placing calls and activating any type of service from your extension. When you have defined any type of call forward to an internal recipient, the latter has the option of calling you without any restrictions. When a call forward on busy condition is defined on your extension, no more incoming calls will be presented to you when you have an ongoing call.
Call Forwarding Services CALL_FWD Press the dynamic function key shown on the left. The following screen is displayed when you are granted access to variable call forward programming. Call fwd IMMEDIATE NO_REPLY BUSY MESSAGE> Call fwd NODISTURB NREP+BUSY REMOTE_FWD SYSTEM > Call fwd CANCEL CANC_SYST < Press the dynamic function key that corresponds to the desired type of call forward, most particularly: IMMEDIATE To activate an immediate call forward.
Call Forwarding Services í Call-Fwd ÖÔ Press the C key on your extension to exit the programming mode. The variable call forward that you have just defined is effective immediately. This status will cause your extension’s Call-Fwd key to flash. If you return to your extension’s programming mode, the “enabled” status is also displayed above “CALL_FWD”. Notes: The “BLANK” and “CURSOR+” functions enable you to delete or modify the number for an existing call forward.
Call Forwarding Services Activating a Call Forward Pre-Defined on the Call-Fwd Key You may also pre-define and assign a variable call forward to the CallFwd key on your extension. See the “Programming Your Extension” section. This enables you to quickly activate or deactivate a variable call forward that you use frequently, for example to your secretary. Ô Call-Fwd ÕÔ Call-Fwd To activate this pre-defined call forward: Simply press the Call-Fwd key on your extension, which initially is turned off.
Call Forwarding Services Follow Me or Third Party (or Remote) Call Forward Service In the event that you may have forgotten to define your variable call forward before leaving your extension, you may remotely program it from any internal extension destined to be the recipient of your call forwards.
Call Forwarding Services IMMEDIATE Press the dynamic function key shown on the left to define an immediate call forward for your extension. You may also define any other type of variable call forward, just as you would if you were at your own extension by selecting one of the other dynamic function keys available.
Call Forwarding Services You may also repeat the procedure from a new recipient extension, in which case, your calls would follow you as you move from office to office. Notes: The Follow me service may also be activated by dialling from any type of extension (other than an IP H.323 extension). To activate remote call forwarding, the usual sequence is: 65 , where is your extension number, and is your user password.
Call Forwarding Services **z FWD NO z í L2 L1 Ô ÖÔ Dial the prefix to access the call deflection service. By default, the prefix is “**”, however this may have been modified by your system administrator. Next, directly dial the internal or external number for the recipient of the call deflection. For an internal recipient, simply enter the internal number.
Call Forwarding Services Call Forwarding Information When you attempt to contact an internal party who has activated call forwarding (or after your call has been deflected), you will know this service has been activated when you hear the re-routing on call forward tone. Your extension’s screen is also updated with the identification information for the internal or external party to whom you will be transferred.
Message Services Message Services Your extension also offers text message services that enable you to exchange mini-messages over the ISDN network with internal or even external parties. The available services include: • When placing a call, you have the option of transferring a minimessage to your called party, in case he/she does not answer your call, or has an ongoing call.
Message Services Sending a Mini-Message Suppose you attempt to contact someone who either does not answer his/her extension, or whose extension is busy. Over and above the other operations available to you during outgoing calls (see “Operations for Outgoing Calls” section), you may also end your call by sending a mini-message to the called extension, if it is compatible with this service.
Message Services d Replace the handset. Your extension returns to idle status. (This occurs automatically in handsfree mode.) Your called party will then be able to read your message from his/ her call log file, or the equivalent. Notes: This service is not available for any internal party who is not equipped with an extension that would allow them to consult your message. If that is the case, the MSG+DISC dynamic function will not be displayed. This service is available with single or enquiry calls.
Message Services Call Forward on Mini-Message or Absence As an alternative to all other available variable call forwarding services (see “Call Forwarding Services” section), you may also re-direct your extension to a mini-messaging or call forward on absence service. The absence message that you selected when defining your call forward will be automatically transmitted to any internal or external party who is trying to contact you; the call will then be immediately disconnected.
Message Services SELECT **z Press the dynamic function key shown on the left to select the mini-message on absence. Complete the message, replacing the “*” in the message with numbers from your keypad, as necessary. Once the message is selected, it needs to be completed with the numerical information such as the hour and minutes, date and time, or telephone number.
Voice Mail Services Voice Mail Services Depending on its configuration, your facility may have an integrated voice mail system, which may or may not be associated with an automated attendant service. If this is the case, you then have normal access to a personal mailbox. You may then program your extension to forward your calls to this mailbox when you do not answer, if you are busy, or if you are temporarily absent.
Voice Mail Services Note: This is also true, of course, of all the other extensions in your facility. Everyone then, has the liberty of leaving voice mail in any available individual or common mailbox. Types of Individual Mailboxes Your individual mailbox may be managed according to one of the following three operating modes: • In answering mode: Your mailbox only plays an absence message that you may manage yourself.
Voice Mail Services This may consist of a fixed call forward on no-answer condition, on busy condition, or a call forward on no-answer and busy conditions that was defined by your system administrator. This is applied by default whenever you do not define a variable call forward for your calls. This is often the case when a facility uses as an integrated voice mail service, which – by default – receives your calls encountering a no-answer or busy condition.
Voice Mail Services You may personalise this greeting as you wish. Until you have personalised the greeting, the system will offer you this option whenever you consult your mailbox (see details to follow). A new system message then prompts the party to leave a voice message after the “beep” (except in cases of where the mailbox is set to answering mode only).
Voice Mail Services External Notification of Messages Left in Your Mailbox You may also program your extension to automatically notify you at an external number (see details to follow) whenever a new voice message is left in your mailbox. Typically, this number could be your GSM mobile phone when you are out of the office. When a new message is left in your mailbox, a call is then automatically emitted to each external number that you have defined.
Voice Mail Services In either case, a system message will prompt you to enter your user password. PASSWORD z FRI 20-APR 15:28 DTMF dialling _ DTMF INFO_COMM CALL_PARK > Enter your user password. By default, your user password is “1234”, however you may have modified it. See also the “Programming Your Extension” section. You are now connected to your mailbox’s consultation menu (see details to follow).
Voice Mail Services PASSWORD z As with internal consultation, a system message prompts you to enter your user password. Enter your user password. By default, your user password is “1234”, however you may have modified it. See also the “Programming Your Extension” section. You are now connected to your mailbox’s consultation menu (see details to follow).
Voice Mail Services The voice mail system distinguishes new messages that have not been heard from those that have already been heard and that were subsequently automatically archived, unless you specifically erased them. These are organised into two distinct lists, where each type of message is sorted in chronological order from the oldest to the newest. They are consulted beginning with new messages, from the oldest to the newest, then continue with the archived messages, from the oldest to the newest.
Voice Mail Services 7 z z 8# z 8 You may also request the date and time stamping for the message to which you are currently listening. To do so: Dial “7” to obtain the date and time stamping for the current message.
Voice Mail Services Automatic Call-Back to the Party Who Left a Message When you are consulting a voice message, you also have the option of automatically calling the number that the system automatically saved when the caller left the message. This may consist of an internal or external calling party, according to his/her identification provided by the ISDN network (or equivalent). 0 z To do this, while listening to a message: Simply dial “0”.
Voice Mail Services Personalisation Services for your Mailbox Whether you consult your voice mail from your own extension, a third party set, or from an external network, once you are connected to your mailbox’s consultation menu, the services offered to you for personalising your mailbox are always the same. *z To do so, while listening to your mailbox consultation menu: Begin by dialling “*”. You will then hear the personalisation menu for your mailbox.
Voice Mail Services A new menu is therefore played, which prompts you to: 2 z • Dial “1” to hear the number currently saved for your personal assistant. This information is played back for you through voice synthesis, one digit at a time. • Dial the sequence: “2 #” to save your personal assistant’s number. It may consist of an internal or external number, containing up to 18 digits, including the external network access prefix.
Voice Mail Services This is only applicable if your facility is equipped with an automated attendant that enables the general directing of calls to be managed in lieu of your facility’s attendants. In this case, you may usually be contacted through this automated attendant. This service is to prevent any calls from being presented on your extension by the automated attendant.
Voice Mail Services A voice message left for a group is automatically un-notified on your extension, as soon as you consult it, just as it would for an individual message. The only particularity is that a global denotification of a “common” message of this type will only take place after each member of the hunt group has consulted it.
Voice Mail Services As with a message addressed to a hunt group, this message will then be distributed and notification will be sent to all of the members associated with the common mailbox for a mailing list, in usual fashion. Each member may then consult it through his/her individual mailbox. This is carried out in the same way as for an individual message, with the same processing services available. There is no distinction in your mailbox between individual messages and mailing list messages.
Voice Mail Services Integrated Web Server and Unified Messaging According to the configuration of your telephone facility, you may also have access to two PC applications that offer even more userfriendly management of your integrated voice mail services. The first application, called Integrated Web Server, opens the integrated voice messaging system for your telephone installation within your company’s IT network.
Voice Mail Services You may also use your PC to control your telephone extension to process each voice message, or even to return a call to someone who left you a voice message. You then have access to all of the methods available for personalising your use of Unified Messaging. Most notably, you may manage the voice message e-mail notification address, which – on occasion – could be a laptop remotely connected through the Internet.
Group Services Group Services Most of the time, you will be working as a team – within a department, for example. Your extension offers you different additional services designed specifically for working as a team. First of all, it provides the option of supervising your colleagues’ extensions, thus ensuring comprehensive call coverage. You may also very simply call a colleague or intercept calls for each other.
Group Services Extension Supervision and Associated Services As already indicated (see the “Operations for Outgoing Calls” section), you may also save numbers for your favoured parties on any of your extension’s 4 programmable line keys, or any of the repertory keys available on one or several associated satellite key panel(s), where applicable. The corresponding programming of each line or repertory key is entirely up to you. See the “Programming Your Extension” section.
Group Services The presentation of an incoming call for your group is therefore carried out just as it would for an individual call presented on your extension – see the “Operations for Incoming Calls” section. As a result, you have access to all the same processing services as you would for your personal calls. If you do not answer your hunt group call within a typical 30-second timeframe, it may be presented to a different extension in your group that is free.
Group Services Simplified Call Pick-Up within a Hunt Group When you belong to one or several hunt group(s), you have access to the same call processing services for calls bound for these groups as you would for managing your personal calls. Your extension also offers a simplified call pick-up service within each hunt group, which enables you to answer any call that is ringing on an extension that belongs to one of your groups, without having to move to that extension or dial its extension number.
Group Services L1 Ô In the second case: Press the flashing line key corresponding to pick up the call. Notes: The simplified call pick-up described above applies only if the call that is picked up is for the group involved, or a personal call for a member of the involved group. If several calls are ringing within the same group, the oldest call will be automatically selected.
Group Services On the other hand, if your extension is on standby – shown by the “disabled” status above the function key’s label – it will then return to “enabled” status within your primary group. When your extension is on standby within your primary group, its status is represented on your idle extension with an “S” displayed on the first line of the screen.
Group Services Opening/Closing a Hunt Group You may be designated as a supervisor for one or several hunt groups, regardless of whether or not you are a member of it (them). This is established by a right that is assigned specifically to you by your system administrator. In relation to this (these) hunt groups for which you are in charge, it is your responsibility to: • Open and close each hunt group to traffic, according to the members’ business hours.
Group Services Managing a possible variable call forward for a hunt group when it is closed is carried out according to the “Follow me” or “Third Party Call Forward” procedures (see the “Call Forwarding Services” section). Simply dial the hunt group number instead of the extension number to forward, and designate the internal call forward recipient as the extension or hunt group you desire, or the access number for the voice mail system. This is carried out without having to enter a user password.
Group Services Broadcast Groups Independent of any hunt groups to which you belong, you may belong to one or several broadcast group(s); or similarly, you may have a specific right to send announcements to one or several broadcast group(s). The broadcast service is an optional service, which, when initially requested, enables an authorized user to send a voice page to a group of digital extensions that are equipped with a loudspeaker and who belong to the given pre-defined broadcast group list.
Group Services Notes: Typically, the time limit for this service is 20 seconds. After this time limit expires, the service is automatically ended, whether you are the requestor, or whether your extension is part of the targeted broadcast group. It is your system administrator’s job to define to which broadcast group(s) you belong. This is also the case in relation to the specific right necessary for initiating a broadcast to any group whatsoever, whether or not you belong to it.
Group Services Notes: It is your system administrator’s responsibility to define your personal group. Contact him/her as needed. On your Dialog 4223 extension, a call may be placed on hold by pressing the line key associated with the current call. On a DECT cordless extension, a call is placed on hold by pressing the “R” key.
Group Services Mobile Extension Service If you frequently travel outside the office, you will generally have a GSM mobile phone in addition to your Dialog 4223 Professional extension. Once again, without truly being a group service, the Mobile Extension service may be of use to you. Its purpose is to allow external users – of GSM mobile phones most particularly – to access your company’s network, and thus be able to use the system as if they were internal users.
More Features of Your Extension More Features of Your Extension Your extension may also offer you, depending on your user rights, other services that are geared toward improving your productivity, securing the use of your telephone, or just making its use even more enjoyable. Within this context, the following services are offered: • Locking service: You may lock your extension when you are absent, preventing any third party from using it.
More Features of Your Extension To lock your extension, when it is idle: Menu Press the Menu key. The following screen is displayed when you are granted access to the programming of your extension. disabled GEN_CALL LOCK í Programming enabled GROUP disabled LOCK disabled CALL_FWD > Press the dynamic function key shown on the left. You will receive confirmation of the activation of this service. Press the “C” key to end the programming.
More Features of Your Extension í Press the “C” key to end the programming. If your extension was initially “enabled” with regards to the locking service – as shown above the function key’s label – your extension will now return to unlocked status. Note: When your extension is locked, it then has access only to a specific class of services. It is the definition of this class of services that determines which rights remain available on your extension. Contact your system administrator for more information.
More Features of Your Extension At the set time for your reminder, your extension will automatically ring. L2 APPOINTMENT u ÖÔ or REDIAL CALLERS PICKUP NAME > Lift the handset, or in handsfree mode, answer the call in the usual manner. A confirmation voice message is then heard. By default it is: “It’s time for your appointment”. Notes: You have 30 seconds to answer the appointment reminder. After this timeframe, the reminder will be automatically cancelled.
More Features of Your Extension MUSIC BRD z z d í MUSIC NO. or To activate or deactivate the broadcast of background music on your extension, after lifting the handset or in handsfree mode: Dial the access prefix for the background music service. This varies from one facility to another. You may consult the guide integrated within your extension in order to find the prefix that has been defined for this purpose for your facility. See the “Programming Your Extension” section.
More Features of Your Extension Protection against External Calls Being Re-Routed to Attendants Usually, your external calling parties can contact you from external network(s), directly through your direct calling numbers, or DID numbers (Direct Inward Dialling). They may also contact you through your facility’s general number. In this case, your incoming external calls are directed through your facility’s attendants. An external call is presented to you whether your extension is free or busy.
More Features of Your Extension Secret of Identity When your facility is connected to the ISDN network, your identity is usually transmitted to your external calling parties, and vice versa. According to the specific right assigned to your extension, it is possible that your identity not be divulged to your external ISDN network calling parties. This is therefore systematically valid for all of your outgoing ISDN network calls, without any specific action on your part.
More Features of Your Extension Conversation Recording If your telephone system is equipped with “Integrated Voice Mail”, and you have a “Mailbox”, the conversation recording service allows you to record any telephone conversation so that you may then subsequently be able to listen to it from your “Mailbox”. The recorded conversation is then processed just as any voice message left in your mailbox (see also the “Voice Mail Services” section).
More Features of Your Extension Controlling Your External Call Charges During any type of communication, your extension systematically displays the elapsed call time for the current call. If your current call is an external outgoing call over the public ISDN network, it also usually displays the cost for the current call.
More Features of Your Extension This accumulation of charges is iterated in the number of charges received from the public ISDN network, as well as the total cost, expressed only in Euros. 420 ROUSSET Jean-Luc CHARGES = 85 COST = 8.50 EUR RETURN í Once you have completed your consultation: Press the “C” key. Your extension returns to idle status. Notes: Your system administrator or facility’s attendants have the ability to access all charge counters.
More Features of Your Extension ACCOUNT C. z EXT. NO z Then, directly dial the account code to which your external call should be imputed. Account code formats are a fixed length. All account codes are typically 4 digits, however they may reach up to 15 digits in length. Generally, they end with “#”, which acts as a separator. In all cases, account codes are defined by your system administrator. Next, dial the desired external phone number.
Programming Your Extension Programming Your Extension You also have options for personalising the configuration of your Dialog 4223 Professional extension, in terms of how you intend to use it. By pressing the Menu key on your extension, you can: • Program the 4 programmable line keys on your extension with your most frequently called internal or external numbers, or with the services or activation sequences that are most important to you.
Programming Your Extension • The Cost consultation service that allows you to verify the cumulative costs for external calls imputed to your extension. See the “More Features of Your Extension” section. • The General calls acceptance service, when necessary, which allows you to assist your facility’s attendants. See the “AttendantBased Services” section. Personalising your extension also includes managing your user password, which is requested when you use certain services.
Programming Your Extension Programming Your Extension’s Line Keys To program internal numbers, external numbers, or service codes on your extension’s line keys, once you have accessed the programming mode: Programming AGENDA LINES DIRECTORY LINES RING+SPKR > Press the dynamic function key shown on the left. Select a line key L3 Ô CALL NO z Press the line key you wish to program. L3 Number : _ BLANK CURSOR+ CONFIRM Dial the number to be saved for that line key.
Programming Your Extension Programming a line key assigns a saved number or service to this key. Practically speaking, this means that you may only program 4 line keys, thus typically reserving line keys 1 and 2 for processing incoming and/or outgoing calls simultaneously. When programming your extension’s line keys, remember to modify the respective labels according to your personal phone book. See the “Installing Your Extension” section.
Programming Your Extension Notes: You may program repertory keys one after another using the “NEXT” function, and by selecting the “CONFIRM” option when all of the programming is completed. The “BLANK” and “CURSOR+” functions enable you to erase or modify the existing programming. When programming the repertory keys on a satellite key panel, remember to modify the respective labels according to your personal phone book. See the “Your Extension’s Accessories” section.
Programming Your Extension To pre-define a Do not disturb call forward (after having pressed the Next or >> button). NODISTURB In the first four cases, your extension displays the type of call forward requested, and prompts you to enter the number for the internal or external call forward recipient. In the latter case, simply exit your extension’s programming mode (see previously described details).
Programming Your Extension To program your extension’s melody or ring volume, or to adjust the listening volume on the loudspeaker or handset, after accessing the programming mode: Programming AGENDA RING+SPKR LINES RING+SPKR > Press the dynamic function key shown on the left. The screen shown below is displayed, and your extension will automatically play the currently programmed ring melody and volume.
Programming Your Extension ì Notes: You may also adjust your extension’s melody and ring volume when an incoming call is presented to you. Successively press either the + or - key to adjust the ring volume. Press the key shown on the left as many times as necessary in order to adjust the ring melody. These adjustments amend any settings made through the Menu of your extension’s programming mode, and vice versa.
Programming Your Extension To set the unidirectional or bidirectional characteristic of voice pages played on your extension, once you have accessed the programming mode: Programming CALL_FWD VPAGING PREFIXES VPAGING COST < Press the dynamic function key shown on the left. Voice paging STATE : Unidirectional MODIFY MODIFY í Press the dynamic function key shown on the left. The character of voice pages on your extension becomes bidirectional if it was previously unidirectional, and vice versa.
Programming Your Extension 79 z To do this, after lifting the handset or in handsfree mode: Dial the prefix assigned to the user password management service. By default, the prefix is “79”, however this may have been modified. Your extension prompts you to enter your user password. FRI 20-APR 15:28 L1 Password _ OLD PSWD z NEW PSWD z Enter your current user password.
Programming Your Extension To do this, once you have accessed programming mode: Programming CALL_FWD PREFIXES >> í 114 PREFIXES VPAGING COST < Press the dynamic function key shown on the left. Press the Next or >> key to consult your facility’s dialling plan: You may then scroll through your facility’s entire dialling plan. Press the “C” key to end the programming.
Programming Your Extension The following table lists the services that require an access prefix to be dialled. It also provides the default values. In the “Actual” column, you may note any prefixes that have been changed by the system administrator for your facility, for future reference.
Attendant-Based Services Attendant-Based Services Besides the services that are accessible or that may be assigned to a Dialog 4223 Professional extension, additional services are also available for the system’s attendants. Within this context, the following services are offered: • Call offer or intrusion: This service allows attendants to interrupt an ongoing call to present an urgent call.
Attendant-Based Services Call Offer or Intrusion The call offer or intrusion service is usually reserved for your facility’s attendants, enabling them to intervene during an ongoing call, in order to present an urgent call destined for one of the calling parties. According to a specific right assigned to your extension, you may also have access to the call offer service. In this case, you may also intervene in an ongoing call to present your call or a call on-hold on your extension to one of the parties.
Attendant-Based Services Do Not Disturb Override Service The Do not disturb override service is usually reserved for your facility’s attendants, enabling them to override an extension’s Do not disturb status in order to present an urgent call. According to a specific right assigned to your extension, you may also have access to this service. In this case, you may also override an extension’s Do not disturb status to present your call or a call on-hold on your extension.
Attendant-Based Services When you activate this general calls acceptance service on your extension, not only will you receive your personal calls, but also your facility’s general calls. These will be presented to you in the same way as usual, with the external calling party’s information displayed on your screen. See the “Operations for Incoming Calls” section. You will, however, be able to distinguish them from your personal calls with a specific message such as: • I. DIRECT or I.
Attendant-Based Services You will hear a specific voice announcement each time you lift your handset or attempt to place a call in handsfree mode. By default, the message is: “Your extension is receiving external calls of the attendants”. FRI 20-APR 15:28 4 Callers Station 420 REDIAL CALLERS PICKUP GC 2 NAME > Notes: Your rights to the general calls acceptance service depend on your facility’s different private and public networks.
Attendant-Based Services Call Pick-up for General Calls That Are Ringing Your telephone installation may feature a common bell that will be heard when your facility’s general calls are not answered by an attendant, within a specified timeframe. Typically, this delay is 60 seconds when attendants are present, or 1 second in night mode, when the attendants are absent. If you wish, you may pick-up a general call on your extension.
Attendant-Based Services Complete Third Party Call Forward Service You have access to the Follow me or third party call forward services that allow you to remotely program call forwarding from the extension that will become the recipient. See also the “Call Forwarding Services” section. Your facility’s attendants have access to a complete third party call forwarding service that enables them to define a call forward for any user’s account, including yours.
Services Reserved for Attendants Services Reserved for Attendants You may be an attendant for your MD Evolution system. If so, your Dialog 4223 Professional extension will be your attendant position, in a system that can be composed of up to 4 attendant positions. Your role, then, is to process general calls made to your telephone facility.
Services Reserved for Attendants Operations for General Calls in Day Mode As an attendant, your role is to process your facility’s general calls during your shift. When we refer to “Day mode”, we are referring to the mode that is automatically activated when you assume your duties (or when the first attendant does so), and remains applicable as long as your status (or at least one attendant’s status) remains in active general calls acceptance mode (see details to follow).
Services Reserved for Attendants At any time, you may then return to this camped-on call by pressing the associated line key. The call to the requested internal user is then cancelled. You may also elect not to supervise the external calls that you transfer when the requested internal user does not answer or is busy. The system will automatically present them to you once again, if the call is not processed by the requested party within a typical timeframe of 30 seconds.
Services Reserved for Attendants Notes: As an attendant, you may also receive personal calls dialled to your own extension number. You also process the automated attendant calls that are usually dialled by internal users who use the “9” prefix. You may also be the recipient of call transfers or call forwards from internal users. The message “TRANSF FROM” or “FOR” enables you to distinguish the reason for these calls (transfer or forward), as well as their origin.
Services Reserved for Attendants Notes: Your facility may also be equipped with an automated attendant that is usually a complement to an integrated voice mail system. This automated attendant may be active in day and/or night mode. In the first case, it allows you to relieve call congestion. In the second case, it allows general calls to be directed typically to a common mailbox that is reserved for all of your facility’s attendants. See also the “Voice Mail Services” section.
Services Reserved for Attendants When your position’s general calls acceptance status is active, this will also be indicated on your idle extension by the word “enabled” displayed on the second line of the screen. FRI 20-APR 15:28 4 Callers AT 420 REDIAL CALLERS enabled PICKUP AT 2 NAME > If you are the first (or only) attendant who has signed on, the system automatically changes from night mode to day mode.
Services Reserved for Attendants When your position’s general calls acceptance status is inactive, this will also be indicated on your idle extension by the word “disabled” displayed on the second line of the screen. FRI 20-APR 15:28 4 Callers AT 420 REDIAL CALLERS 2 disabled PICKUP NAME > If you are the last (or only) attendant to sign off, the system automatically changes from day mode to night mode.
Services Reserved for Attendants In comparison, the previously described night call forward, to which your facility switches when it transitions to night mode, only routes your facility’s general calls, but does not affect the internal users’ ability to be contacted through their DID numbers. To program a general call forward for your facility, when your attendant position is idle, and your general calls acceptance status is active: Menu Press the Menu key.
Services Reserved for Attendants This change in status will be indicated on your idle attendant position screen with the letters “SF” on the first line. A special dial tone is also heard each time you attempt to place a call, whether in handset or handsfree mode. This is also true for all of your facility’s extensions.
Services Reserved for Attendants Managing the Use of the Common Bell Service Your telephone facility may feature a common bell service to which your facility’s general calls will be directed when they are not answered by an attendant, or any other user who could possibly assist. This applies in day mode, after a typical timeframe of 60 seconds, and immediately in night mode (see also the processing of general calls previously mentioned).
Services Reserved for Attendants Accessing the General Programming Services As an attendant, you have access to several basic management services for your telephone facility, including: • User password re-initialisation. • Time and date updating for the telephone system. • Abbreviated dialling management. • Consultation of the quality of external correspondents’ greeting. • The consultation of the charges counters assigned to each user within your facility.
Services Reserved for Attendants XXXXX Next, press the dynamic function key that corresponds to the desired system programming option (it may be necessary to press the Next key). You may then proceed with the selected system programming; you will be prompted to validate at each step. Once you have validated one or all of your setting(s), one of the screens shown above will be re-displayed. í Then, to exit the system programming mode: Press the “C” key. Your position returns to idle status.
Services Reserved for Attendants Managing the System’s Date and Time Your telephone system’s date and time are automatically maintained for all of the extensions within the facility. It is possible however, that there could be a slight discrepancy in the time displayed on your attendant’s position. It is also possible that at times the date displayed is not correct – more particularly on February 29th in leap years.
Services Reserved for Attendants • According to the system’s programming, there may be from 0 to 36 personal abbreviated lists, identified from “01” to “36”. These lists are shared between groups of extensions. A personal abbreviated list, for example, may be reserved for attendants. Each personal list may include up to 20 abbreviated numbers taking on a value between “00” and “19”.
Services Reserved for Attendants ABBR. NAME z CONFIRM Using the keypad, enter the name identifying the abbreviated number. This name, from 1 to 15 characters, will allow users to clearly identify an abbreviated number. It will then also be included in your company’s directory; as a result, a call by name may be placed to any external party included in the abbreviated dialling list. See also the “Directory, and Call List Services” section. Press the dynamic function key shown on the left.
Services Reserved for Attendants Consulting the Quality of the Facility’s Greeting Your attendant position also allows you to consult the quality of the telephone greeting that external calling parties will hear. This service also enables you to view the information concerning the number of incoming calls received from an external network, all types of unanswered and inefficient calls as well as the percentage of lost and unanswered calls.
Services Reserved for Attendants The number of incoming calls received from the external network identified by its trunk number is displayed in 5-digit format; if the number exceeds those place values, it will be followed by asterisks (*). The percentage of calls lost varies between 0 and 99%. QS No = 01 SINCE 15/03/05 18:30 13% LOST CALLS WITH 8320 IN. CALLS RETURN QS No = 01 30/03/05 08:30 21/04/05 18:30 11% LOST CALLS WITH 2115 IN.
Services Reserved for Attendants This accumulation of charges here is iterated in the number of charges received from the public ISDN network, as well as the total cost, exclusively expressed in Euros. 420 ROUSSET Jean-Luc CHARGES = 85 BLANK PRINT COST = 8.50 EUR RETURN You may then: BLANK Press the dynamic function key shown on the left. You are prompted to confirm, and then the charge counter assigned to this extension is reset to zero. Or, PRINT Press the dynamic function key shown on the left.
Services Reserved for Attendants From an idle position with an active general calls acceptance mode, you are notified by the letters “AL AT” on the first line of your position’s screen, when a major alarm is detected with the telephone system. FRI 20-APR 15:28 4 Callers AT 400 REDIAL CALLERS AL AT 2 enabled PICKUP NAME > From this point, you may consult the corresponding alarm. To do so: Menu 3 times >> Press the Menu key.
QSIG-MD Private Network Services QSIG-MD Private Network Services Depending on the configuration of your telephone system, this may be integrated within a QSIG-MD private network, which groups various MD Evolution systems within your company. These systems may be connected by: • Digital tie lines to a telecommunications operator. These digital tie lines are therefore reserved for private calls within your company’s network.
QSIG-MD Private Network Services Available QSIG-MD Private Network Services If your MD Evolution telephone system is integrated within a QSIGMD private network that combines other MD Evolution systems within your company, the majority of telephone services available locally between two internal users of your telephone facility are also available between private users connected through remote nodes.
QSIG-MD Private Network Services Operations during a private call Enquiry call during a private call conversation Refer back call between private calling parties Call transfer between two private parties – all types Conference call with private calling parties Placing private calls on hold Call parking and (local) parked call retrieving Directory, and Call List Services Private call list and automatic call-back Call forwarding services Fixed call forward to private recipients – all types Variable call forw
QSIG-MD Private Network Services Notes: The voice message services are available only if an integrated voice mail system is available for each private network within a company. Within the framework of a company’s private network, the attendants may be decentralised on each network node, or centralised on a systems subset. From an attendant’s perspective, private calls between nodes may be processed like external calls, or considered to be calls local to a node.
Installing Your Extension Installing Your Extension Your Dialog 4223 Professional is usually installed by your system administrator. However, this section provides you with all of the instructions for installing your extension yourself and for maintaining it. Installing Your Extension’s Telephone Cords Your extension is connected to your facility’s telephone facility through a line cable that connects into the RJ12 female jack labelled LINE, located on the underside of your extension.
Installing Your Extension Installing Your Extension’s Support Feet, and Adjusting the Angle Your extension is equipped with two support feet that have two possible installation angles, depending on the angle you prefer for your extension. To install the support feet, push them into the underside of your extension to the desired angle, then push in the tab to hold their position. If you wish to remove the support feet, pull on the tab to release them before removing the feet from the extension.
Installing Your Extension Adjusting the Screen Angle Your extension’s screen is also adjustable, allowing you to choose the best possible viewing angle. To adjust the screen angle, simply push or pull the screen as illustrated below. Installing Your Extension’s Label Your extension also comes with a label that identifies each fixed function key’s use. You may also indicate what functions have been programmed on your extension’s various line keys (see the “Programming Your Extension” section.
Installing Your Extension Miscellaneous Tips for Installing and Maintaining Your Extension Most often, your extension will be installed on your desk. Here are a few additional tips: • Never place your extension on fragile surfaces. To prevent it from scratching your desk, place an anti-skid mat underneath your extension. • Never place your telephone near any source of extreme heat, for example – next to a radiator. • Make sure that the line cable is never crimped.
Installing Your Extension 100 mm Using a screwdriver, remove the plastic covers from the two holes located on the underside of your extension. These holes are precut, and indicate where the screw heads will be inserted to mount the extension on the wall. Next, drill two holes that will hold your extension’s wall mounting screws. These screws should be in compliance with the diagrams below, with a vertical distance of 100 mm between them.
Your Extension’s Accessories Your Extension’s Accessories You may also add the following optional accessories to your extension: • One or several DBY 419 01 satellite(s) or add-on key panel(s). From one (1) to four (4) satellite(s), each one offering 17 repertory keys that may be programmed with your most often used internal or external telephone numbers or telephone service codes. • A DBY 420 01 add-on interface module.
Your Extension’s Accessories Installing Add-on Key Panels You can install your add-on key panel without any particular tools or accessories. These panels are connected using a rigid connector designed to attach the first satellite to the underside of your extension, and each subsequent satellite to the underside of the previous one.
Your Extension’s Accessories Depending on the number of satellites connected to your extension, it is suggested that you position the support feet according to the diagrams illustrated below. As you did with your extension, to install the support feet, push them into the underside of your extension to the desired angle, then push in the tab to secure their position. If you wish to remove the support feet, pull on the tab to release them before removing the feet from the extension.
Your Extension’s Accessories To insert or remove the label, lift the protective cover as illustrated below. Note: If you need a new label, contact your system administrator. Installation and Cables for an Add-on Interface Module An add-on interface module would be located on the underside of your extension, in the rectangular opening on the underside of your extension, designed for this purpose.
Your Extension’s Accessories Connecting a Headset A headset is connected with a cord inserted into the RJ12 female connector labelled HEADSET located on the underside of your extension. This cord may be installed so that it comes out of either the left or right side of your extension, as illustrated below. When it is necessary to disconnect a headset cord, it is recommended that you use a screwdriver to depress the release tab on the RJ12 male connector.
Your Extension’s Accessories Operation in Headset Mode Once the headset connection has been validated, you may then, at your leisure, operate your extension either in headset or handset mode. Í Ô Lx ÖÔ Lx í To deactivate the headset mode: Simply press the Headset key shown on the left. When the headset mode is activated, the LED associated with the Headset key will be on. When the headset mode is activated, your calls are processed similarly to calls in handsfree mode.
Your Extension’s Accessories 158 MD Evolution – Dialog 4223 Professional
Index Index A Abbreviated Dialling Abbreviated Dialling – Management 136 Abbreviated Dialling Turned off 22 Abbreviated Dialling Turned on 22 Account Codes 103 Additional Satellites 152 Add-on interface module 152 Add-on Key Panels 152 Alarm – Attendant’s Messages 141 Amplified Listening over Loudspeaker Adjusting Listening Volume 36 Amplified Listening 34 Answering a Call 17 Answering a Second Call 17 Answering an Incoming Call 16 Appointment Reminder 96 Attendant-Based Services Call Offer or Intrusion 1
Index Call Transfer on Ringing Status 39 Caller Identification Presentation of an External Call 16 Presentation of Internal Call 16 Calling Party Callback Callback from the Call Log File 46 Callback to Person Who Left a Voice Message 73 Charges Counter General Consultation – Attendants 140 Individual Consultation – User 102 Charges for External Calls Account Codes 103 Call Detailed Record 104 Consulting the Charges Counter 102 Display of Call Charges 102 Processing the Charges Counters 140 Common Bell Call
Index Amplified Listening over Loudspeaker 34 Loudspeaker Listening Volume – Adjusting 36 Loudspeaker Listening Volume – Programming 111 Muting during a Conversation 36 Switching from Handset to Handsfree Mode 35 Switching from Handsfree to Handset Mode 35 Headset Connecting a Headset 156 Operation in Headset Mode 157 Validating a Headset Connection 156 Hot Line Call to Attendants 98 http //www.aastra.
Index M Maintaining Your Extension and Tips 150 Malicious Calls – Tracing 100 Mini-Message in Call Log File 46 Mobile Extension 93 More Features of Your Extension Appointment Reminder 96 Background Music Service 97 Charging – Account Codes 103 Charging – External Calls 102 Conversation Recording 101 Detection of Malicious Calls 100 Hot Line Call to Attendants 98 Locking Your Extension 94 Protection from Ringback to Attendants 99 Secret of Identity 100 Muting during a Conversation 36 N New Incoming Call Ans
Index Directory Label Information 154 Programming a Variable Call Forward 50 Programming Line Keys 107 Programming Repertory Keys 108 Programming the Call-Fwd Key 109 Programming the Loudspeaker Listening Volume 111 Programming the Ring 111 Programming Your Password 113 Supervising with Repertory Keys 83 Voice Page – Programming 112 Q QSIG-MD Private Network Services Private Network – Non-IP Hand-Over 146 Private Network – Services Available 144 VoIP and QSIG-MD Private Networks 143 Quality of Greeting – C
Quick Reference Guide Quick Reference Guide This Quick Reference Guide for your Dialog 4223 Professional extension briefly describes all of the services that your extension offers you, as well as the detailed procedures for each case. It also provides the instructions on how to install and maintain your extension and its different potential accessories. Your Dialog 4223 Professional extension is also the subject of a two-sided Quick Reference Guide.
Quick Reference Guide Notes MD Evolution – Dialog 4223 Professional 165
Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra Certified Sales Partner. Also visit us on http://www.aastra.com © Aastra Telecom Sweden AB 2008. All rights reserved.
