User guide

Operation and Daily Usage
31
Event information
For each event the following information is displayed:
#: Events are automatically numbered. This number serves as an internal
identifier of the event and can not be edited.
State: indicates the current event state.
– A new event is marked as New with a blinking icon. When the event
comes in, a small information window pops up at the bottom of the screen.
Depending on the equipment and settings of the workplace computer, new
events are also indicated by sound (see also page 22).
Assigned: the event was accepted by an operator and thus is assigned to him
for further actions.
Forward Request: the event was forwarded to another operator to request
him to handle the event.
Closed: the event was completely handled and closed by the operator.
Escalated: the event was not treated by an operator within one minute.
Assignee: the operator who accepted the event.
Location, Date: indicated the location from which the DECT handset triggered
the alarm and the alarm date/time.
Type: the icons in this column indicates the alarm type:
Sender: displays the name of the DECT handset which triggered the alarm
message.
Recipient: the event has been forwarded to the operator displayed here.
SOS call
ManDown call / Escape alarm / No-Movement alarm
Custom alarm (e.g. “User Monitoring event”)