Aastra Model 9480i IP Phone User Guide Release 3.2 41-001382-00 REV00 – 01.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Table of Contents Software License Agreement ....................................................................................................... ii Table of Contents ........................................................................................................................ iii Welcome .........................................................................................................................................1 About this Guide .................................
Table of Contents Table of Contents Phone Lock .............................................................................................................................57 Defining an Emergency Dial Plan ..........................................................................................59 Line Keys and Softkeys ..............................................................................................................61 Multiple Line and Call Appearances ........................................
Table of Contents Table of Contents Pre-dialing a Number ............................................................................................................129 Using Handsfree Speakerphone ............................................................................................129 Using a Headset ....................................................................................................................130 Using Intercom .................................................................
Table of Contents Table of Contents Preferred Line and Preferred Line Timeout ..........................................................................203 Goodbye Key Cancels Incoming Calls .................................................................................204 Message Waiting Indicator ...................................................................................................207 Incoming Intercom Call Features ..........................................................................
Welcome The Aastra 9480i offers advanced XML capability to access custom applications and is fully interoperable with leading IP-PBX platforms. Featuring a 8-line display, the 9480i supports up to 9 lines with call appearances and allows you to make and receive calls, transfer, conference, and more. The 9480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. About this Guide This guide explains how to use the basic features of your new 9480i phone.
• Inline power support (based on 802.3af standard) which eliminates power adapters. • AC power adapter (included) • Enhanced busy lamp fields* • Set paging* * Availability of feature dependant on your phone system or service provider. Requirements The 9480i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 9480i phone.
Getting Started The 9480i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Hold Red ia l Go od b ye Op tion s 948 0i Xfe r Co n f Ico m Serv ice s Plugging in and Starting the Phone The 9480i automatically begins the start up sequence as soon as it is connected.
DHCP: waiting for IP... The 9480i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates. Updating configuration..... Checking for firmware... Do not unplug the phone! Note: New updates to your phone can be automatically scheduled from the server.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.
Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen. John Smith L1 Network Connected Sat Jan 1 12:18am Services Dir Callers Icom If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on.
Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. L1 John Smith Sat Jan 1 12:18am Services Dir Callers Icom Note: Your System Administrator sets up your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.
Reference For more information about configuring the softkeys, see “Softkeys” on page 62. For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: • “Making Calls” on page 128. • “Handling Calls” on page 137. • “Managing Calls” on page 148. Idle Screen With Softkeys Configured If you or your administrator have configured softkey functions on your phone, the labels for those functions display on the screen.
Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. 1 John Smith L1 Sat Jan 1 12:18am Voicemail Icon Services Dir Callers Icom Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone.
For example, if you configure a softkey for speed dialing to Home, and then you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You can press the More softkey to toggle between the first and second screens to display all configured softkeys. See illustrations below.
IP Phone Keys Key Panel The following sections describe the various 9480i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information.
9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ * 0 # Xfer Icom Conf 12 Services L1 L2 9480i Handset Four (8) Line Call Appearance Keys High Quality Speakerphone Mute Key Message Waiting Lamp Navigation Keys Goodbye Key Keypad Options Key LCD Screen Hold Key Volume Control (+) (-) Redial Key Handsfree Key Softkeys Hard Keys L3 L4 Model
Key Descriptions The following table identifies the keys on the key panel of your 9480i IP phone that you can use for handling calls. Keys Key Description Goodbye Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.
Keys Key Description Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances. While in the Options List, these keys allow you to exit or enter the current option.
Keypad Keys The 9480i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet.
Methods for Customizing Your Phone There are two ways to customize specific options on your phone: Options • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options UI. Options key and accessing the IP Phone These options allow you to customize the following phone settings. Option Number 1 Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No.
3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 4 User Password 5 Administrator Menu (Password Protected) 6 Restart Phone 7 Phone Lock Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone.
Using the IP Phone UI IP Phone UI 1. Press the Options key Options on the phone to enter the Options List. 2. To go to an Option, use 5 and 2to scroll through the list, or press the number corresponding to the Option. 3. Press the Show softkey, the 4 button, or press the digit number of the corresponding option to select an option. 4. Use the softkeys that display for each option to change a selected option. 5. Press the Done button to save the change. 6. Press the changes.
Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 24. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press .
The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off.
The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network Status window is read-only. Operation User Password - Allows you to change user password.
Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Suppress DTMF Playback • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Incoming Call Interrupts Dialing • Switch UI Focus to Ringing Line • Call Hold Reminder During Active Calls • Call Hold Reminder • Call Waiting Tone Period • Preferred Line • Preferred Line Timeout (seconds) • Goodbye Key Cancels Incoming Call • Message Waiting Indic
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press Options to enter the Options List. 2. Scroll to Phone Status and press Select. Options List 1. Call Forward 2. Preferences 3. Phone Status 4. User Password - Select Done - 3. Scroll to IP&MAC Addresses and press Select. Phone Status 1.
Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press . 2. In the Username/Password window, enter your username and password and click OK. Note: For a user, the default user name is “user” and the password field is left blank. The Network Status window displays for the IP phone you are accessing.
SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line 1 SIP Account 9057604603@anasipproxy.aastra.com:5060 Status Registered Backup Registrar Used? Yes where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
3. Select Tones. 4. Select Ring Tone. 5. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 6. Press Done. 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, Malaysia, Russia, and US. Default is US. 9. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click Basic Settings->Preferences->Ring Tones.
Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press Options on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. Display 1. Contrast Level 2. Backlight - Select Done - 5.
Backlight The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: • Off - Backlight is always OFF. • Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the backlight when the phone is idle after a specified length of time.
7. If you selected "Auto", press the Advanced softkey. Backlight Off Auto Advanced Cancel Done - 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 120 seconds (2 minutes). Default is 10 seconds. When this period of time is reached, the phone turns OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Backlight On Time 10 seconds - Backspace - Clear Cancel Done - 9.
Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9480i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider.
Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9480i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press Options on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done - 5. Select the audio mode you want to use on your phone. Default is Speaker.
7. Select Headset Mic Volume. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done - 8. Select the Low, Medium, or High volume level. Default is Medium. Headset Mic Volume Low Medium High Cancel Done - 9. Press Done to save your selection.
Time and Date On the IP phones, you can configure the following: • Time and date • Time and date format • Time zone • Daylight savings time • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI. Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Note: The time and time format you configure display on the phone’s idle screen. 1.
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the "Backspace" softkey to move back a space and delete a character. Use the "AM/PM" softkey to specify either AM or PM for the time setting. Set Time Enter Time: 01:13am - Backspace - AM/PM Cancel Done - 6. Press Done to save the setting. 7. Select Time Format. 8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h.
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace" softkey to move back a space and delete a character. Set Date Enter Date (y-m-d): 2000-01-02 - Backspace Cancel Done - 5. Press Done to save the setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.
Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - A list of Time Zones display for different areas of the world. 4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern.
3. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are: • OFF • 30 min summertime • 1h summertime • Automatic (Default) Daylight Savings Off 30 min summertime 1h summertime Automatic Cancel Done - 4. Press Done to save the Daylight Savings value you selected. Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
5. Enable the time server if required using the "Enable" key. Time Server 1 Time Server Address: Network Time Disabled - 123 Enable Cancel Done - Note: The default for Time Servers is Enabled. 6. Using the keys on the keypad, enter an IP address or domain name for the time server. Use the "Backspace" key to move back a space and delete a character. Use the "Dot" softkey to enter dots within the IP address or domain name. Use the "123" softkey to toggle between entering numbers and entering letters.
3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY Note: The date and date format you configure display on the phone’s idle screen. 4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled). 5.
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
• Português (Portuguese) • Русский (Russian) • Nordic Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator. 6. Press Done to set the language on the phone. The change is dynamic.
Language Input The 9480i supports text and character inputs in various languages (English, German, French, Spanish, and Italian, Portuguese, and Russian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz * * * # #/\@ #/\@ Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option.
• • • • • • • English (default) Français (French) Español (Spanish) Deutsch (German) Italiano (Italian) Português (Portuguese) Русский (Russian) Note: Available input languages are dependent on the configuration enabled by your System Administrator. 5. Press Done when you have selected an input language. Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI. 1. Click Basic Settings->Preferences->Language Settings. 2.
Latin 2 Character Set The 9480i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 9480i IP Phone.
User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
. Aastra Web UI 1. Click Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click Save Settings.
Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Restarting Your Phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the Options button on the phone to enter the Options List. 2. Select Restart Phone. 3.
Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key” on page 120.
Aastra Web UI 1. Click Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3. Click Save Settings to save the emergency dial plan to your phone.
Line Keys and Softkeys This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located below the navigation keys on the phone.. 9480i Hold Redial Goodbye Softkeys Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI * 0 # Xfer Icom Conf L1 Services L2 L3 L4 Multiple Line/ Call Appearance Keys Multiple Line and Call Appearances The 9480i has 4 hard line/call appearance buttons each with a corresponding status light.
Softkeys Your 9480i has 6 multi-functional, state-based softkeys with up to 20 programmable functions. Softkeys (state-based) You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for each function, Key Function Description None Indicates no setting for the key. Line Indicates the key is configured for line use. Speed Dial Indicates the key is configured for speed dial use.
Key Function Description Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for available services. Park Indicates the key is configured to park incoming calls when pressed. Pickup Indicates the key is configured to pick up parked calls when pressed.
State-Based Softkey On the 9480i softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used. connected The current line is in an active call (or the call is on hold). incoming The phone is ringing. outgoing The user is dialing a number, or the far-end is ringing.
Softkey Type Default States Call Forward idle, connected, incoming, outgoing, busy BLF/Xfer idle, connected, incoming, outgoing, busy Speed Dial/Xfer idle, connected, incoming, outgoing, busy Speed Dial/Conf idle, connected, incoming, outgoing, busy Services idle, connected, incoming, outgoing, busy Directory idle, connected, incoming, outgoing, busy Callers List idle, connected, incoming, outgoing, busy Intercom idle, connected, incoming, outgoing, busy Phone Lock All states disabled.
The following illustrations show the configuration of Key 12 and how that key displays on the phone.
Line Key You can set a softkey to act as a line/call appearance key on the 9480i. This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call Appearances” on page 61. If you configure line keys for the softkeys, the status of the lines/call appearance keys appear on the phone’s display as shown in the following image.
This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available. In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state.
Configuring a Line Key You can set a key as an additional line on the 9480i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call Appearances” on page 61. You use the Aastra Web UI to set a key as a line. Aastra Web UI Use the following procedure to set a key to function as a line. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3.
Creating a Speed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dial ing. You can program the keys on the 9480i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speed dial function can be set using the IP Phone UI or the Aastra Web UI.
Press-and-Hold to Create a Speed Dial (applicable to softkeys and keypad keys) IP Phone UI Pressing and holding down a softkey or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone UI, you must select a softkey or keypad key that has no preassigned function (key must be set to None or Empty.) If you press and hold a keypad key that is already configured as a speed dial , the speed dial information displays on the screen for you to edit. 1.
4. In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys. You can enter up to 16 numbers in the "Enter Number:" field Enter Name: John Smith Enter Number: Line: 1 - Save - Backspace - 123 Cancel - Note: When in the "Enter Number:" field, the phone automatically switches to the numbers softkey. 5. Press the 2 key to move to the next field. 6. In the "Line:" field, select a line to apply to the speed dial key.
Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press Options on the phone to enter the Options List. 2. Select Preferences and press Select. 3. Select Speed Dial Edit and press Select. The following prompt displays: "Press SD button" All current speed dial key LEDs flash RED for softkeys. All other function key LEDs turn off, during this process.
Note: The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word. If necessary, use the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name. You can enter up to 16 letters in the "Enter Name:" field. 6. Press the 2 key to move to the next field. 7. In the "Enter Number:" field, enter a number. for the speed dial key using the keypad keys.
Creating a Speed Dial Key Using the Softkeys Aastra Web UI Use the following procedure to set a key to function as a speed dial . 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Speed Dial to apply to the softkey. 4. In the "Label" field, enter a label to apply to this softkey. 5. In the "Value" field, enter the phone number, extension, or speed dial prefix to apply to this key.
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click Operation->Keypad Speed Dial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9. 5.
Editing Speed Dial Keys On the 9480i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation->Softkeys and XML • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit The following illustration shows the path in the 9480i IP Phone UI for editing a speed dial key. Preferences 1. Tones 2. Contrast Level 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio 6. Time and Date 7.
4. Press a speed dial key you want to edit. The speed dial edit screen displays. Notes: 1. If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and Line setting. 2. If you press a key that is NOT setup as a speed dial key, the phone displays an “Invalid Key” message.
3. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. If required in the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9. 5. Click Save Settings. Note: You can delete a speed dial key by removing the information from the "Value" field.
"Do not Disturb" (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Do Not Disturb to apply to the softkey. 4. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 5. Click Save Settings. Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only.
Configuring a BLF Key Aastra Web UI 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select BLF to apply to the softkey. 4. In the "Label" field, enter a label to apply to this softkey. 5. In the "Value" field, enter the phone number or extension you want to monitor. 6. In the "Line" field, select a line for which to apply this softkey. Valid values are 1 through 9. 7.
BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF List enabled on the BroadWorks Server. Contact your System Administrator for more information.
Aastra Web UI Use the following procedure to set a key to function as "BLF List". 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks). Note: The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead. 4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. 5.
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9480i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD softkey.
Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 9480i IP Phone. The procedure shows the softkey screens as an example. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select "Auto call distribution". 4. In the "Label" field, enter a label to apply to this ACD key. 5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9. 6.
Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD softkey on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information. When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue.
Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. IP Phone UI 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing. L1 Mon Jan 2 10:37am o Support The "User ID" and "Password" prompts displays. ACD: Support User ID: Password: Backspace Log In Cancel 3.
5. You are logged into the queue and the following screen displays. ACD: Support Available Log Out 6. To allow your phone to be available in the queue, press the Available softkey. The following screen displays. ACD: Support Unavailable Log Out If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone. You must manually change the state to “Available” in order to start receiving calls. 7.
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 9480i IP Phone. The procedure shows the softkey screens as an example. 1. Click Operation->Softkeys and XML.. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the “Type” field, select Directed Call Pickup. 4. In the "Label" field, enter a label to apply to this Directed Call Pickup key. 5.
Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Group Call Pickup on the 9480i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function. 1. Click Operation->Softkeys and XML.. 2. Select from "Key 1" through "Key 20". 3. In the “Type” field, select Directed Call Pickup. 4.
Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key. Using Directed Call Pickup (DCP) 1. When the monitored extension receives a call, press the DCP Key to pick up the call.
XML Key The 9480i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.
The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI. Note: Contact your System Administrator for the applicable URI to enter in this field. After the XML application is applied, you can use the IP Phone UI to press the Services key and access the XML services. Configuring XML Services Aastra Web UI 1.
5. In the "XML Application Title" field, enter the title of the service. This title appears in the Services Menu after pressing the Services key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the Services key. 6. Click Save Settings. Configuring an XML Key Aastra Web UI 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select "XML". 4.
7. In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 8. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the XML key. 9. Click Save Settings.
From an XML Softkey 1. Press the XML softkey on the 9480i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the softkey. For user input services, follow the prompts as appropriate. 4. To exit from the "Customized Features" screen, press the XML softkey again.
Flash Key You can set a softkey to generate a flash event when it is pressed on the 9480i. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select "Flash". 4.
Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services.
Park/Pickup Keys The 9480i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers. The park/pickup feature performs as follows: • When a call comes in and you pickup the handset, you can press the applicable "Park" key to park the call. • After the call is parked, you can press the "Pickup" key, followed by the applicable value to pickup the call.
8. Click Save Settings. 9. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been parked. Once the call is parked, press the Goodbye key to complete parking.
Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This feature is for Sylantro servers only. How it works If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr” and the phone dials the last call you received.
Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Last Call Return. 4. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9. 5. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. Click Save Settings.
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key.
Configuring a BLF/Xfer Key Aastra Web UI 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select BLF/Xfer. 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings.
Speed Dial/Xfer The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dial ing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the Speed Dial and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key. Note: It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the Speed Dial/Xfer feature.
Configuring a Speed Dial/Xfer Key Aastra Web UI 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Speed Dial/Xfer. 4. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings.
Speed Dial/Conf The 9480i allows you to configure a softkey to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call. For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording service and have the resulting conference recorded.
Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Speed Dial/Conf. 4. In the “Value” field, enter the speed dial extension or the extension to add to the conference (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings.
Services Key The 9480i has a “Services” hard key on the front panel of the phone. However, you can use any softkey to configure a Services key.. 9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI * 0 # Services hard key Xfer Icom Conf L1 Services L2 L3 L4 The Services key accesses enhanced features and services provided by third parties.
Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services softkey on the 9480i phone.. 1. Click Operation->Softkeys and XML.. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Services. 4. In the "Label" field, enter a label to apply to this softkey. 5. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9. 6. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 7.
Directory Key On the 9480i, you can press the UP arrow navigation key to enter the Directory List. You can also configure a Directory key on any of the available softkeys, using the Aastra Web UI. Pressing the Directory key displays the “Directory List”.
Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory softkey on the 9480i phone. 1. Click Operation->Softkeys and XML.. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Directory. 4. In the "Label" field, enter a label to apply to this softkey. 5. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. Click Save Settings.
Callers List Key On the 9480i, you can press the DOWN arrow navigation key to enter the Callers List. You can also configure a Callers List key on any of the available softkeys, using the Aastra Web UI. Pressing the Callers List key displays the “Callers List”.
Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Callers List. 4. In the "Label" field, enter a label to apply to this softkey. 5. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. Click Save Settings.
Intercom Key The 9480i has an “Intercom” hard key on the front panel of the phone. You can configure an Intercom key on any of the available softkeys, using the Aastra Web UI. Pressing the Intercom key automatically connects with a remote extension for outgoing calls or answers an incoming intercom call..
Configuring an Intercom Key Aastra Web UI Use the following procedure to configure an Intercom softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Intercom. 4. In the "Label" field, enter a label to apply to this softkey. 5. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. Click Save Settings.
Phone Lock Key You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 9480i IP Phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Phone Lock from the list of options. 4. Click Save Settings.
Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. Lock the Phone 1. Press the LOCK key. The phone locks. The LED for the key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the key you just pressed. Unlock the Phone 1. Press the UNLOCK key. A password prompt displays. 2. Enter your user password and press ENTER. The phone unlocks.
Paging Key (Sends the RTP Stream) You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signaling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones. You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams.
Notes: 1. When you select Paging for the “Type” field, the “Line” field is disabled. 2. The “Value” field allows for one multicast address entry only. 5. To receive RTP steams for Group Paging, you must also configure the "Paging Listen Addresses" parameter at the path, Basic Settings->Preferences->Group Paging RTP Settings. For more information about setting this parameter, see “Group RTP Paging (receives RTP streams)” on page 212. 6. Click Save Settings.
The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows. Paging 00:01 Drop 2. Press the Drop key to end the multicast RTP session and return to the idle screen. Note: If you enable global DND on the phone, the incoming multicast RTP session is dropped.
None Key You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. For more information about key behavior, see “Key Display Behavior” on page 65. Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 9480i IP Phone. 1. Click Operation->Softkeys and XML.
Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific softkey. You do this by setting the softkey to "empty". The softkeys are added in order (from softkey1 to softkey20) after any hard-coded keys have been added. If a particular softkey is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2.
Deleting a Key Aastra Web UI Use the following procedure to delete a key function on the 9480i IP Phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select none. 4. Click Save Settings. The softkey function is deleted from the IP phone memory.
Making Calls This section describes ways to make calls on your 9480i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button or At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.
Pre-dialing a Number Tue Jan 01 10:10am > 1203 Dial Backspace Pause Quit You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. Use the Backspace softkey to correct any errors. Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode.
Using a Headset The 9480i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. Advanced Volume Controls for the Headset Mic On the 9480i, there are 3 options for the headset microphone volume.
Using Intercom On the 9480i, you can use the Icom hard key to automatically connect with a remote extension or answer an incoming intercom call. 9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI * 0 # Intercom hard key Xfer Icom Conf L1 Services L2 L3 L4 Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you wish to intercom or the BLF key for that extension. 3.
You can set specific incoming Intercom call features on the 9480i IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller. Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call.
Redial IP Phone UI Redial • Press • If you are off-hook and press Redial If you are on-hook and press Redial • to dial the most recent number you dialed from the phone. the last number you called is called back. , a Redial List displays. The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your System Administrator can set your Redial key to speed dial a specific number.
Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON. IP Phone UI You can use the Mute key to mute the handset, headset, or speakerphone. The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press .
Receiving Calls When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call appearance light flashes quickly for the incoming call. L1 John Smith Tue May 17 10:19am L1 Ring 201 Keri March Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance button for the incoming call. • Press • Lift the handset for handset operation. for handsfree or headset operation.
Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, press Goodbye without picking up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4).
Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold hold, only your phone can retrieve the call. Hold key. When you place a call on IP Phone UI To place a call on hold 1. Connect to the call (if not already connected). 2. Press the Hold Hold key.
When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. Tue May 17 10:19am 00:27 L1 Connected >201 Keri March Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next.
Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. 9480i Hold Redial Goodbye Transfer Softkey when handset is lifted Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI * 0 Transfer hard key # Xfer Icom Conf L1 Services L2 L3 L4 To transfer a call to another extension 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Transfer key.
Indication of Transferred Calls When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and the far-end call is dropped. An audible busy signal is also heard on the phone. The following is the “Call Transferred” screen on the 9480i phone: 9480i L1 Call Transferred Conferencing Calls The 9480i IP phone offers two methods of conferencing: • Local conferencing (default method).
Local Conferencing The 9480i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 9480i. Note: Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Administrator for more information. Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 8. To drop a party from the conference, press the Conf key once more. Note: You can use 2 and 5 to scroll through and see the numbers and names (if available) of the parties in the conference call.
Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing” on page 142. Joining two active calls in a conference also works as indicated in the previous section, “Joining Two Active Calls in a Single Conference” on page 143. Use the following procedure to create a conference call using centralized conferencing.
4. Press the Conf Key. A new line opens. L2 John Smith >7788 Dial Conf Xfer 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1. 7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2, and Party 3 are all connected to Conference 1. 8. Press an available Line Key (or answer an incoming call on an available line). If calling out, call Party 4. 9.
5. Call Party 3 for Conference 2. 6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yourself), Party 2, and Party 3 on Conference 2. You now have two active conferences on two different lines. Note: When you are connected to multiple conference calls, and you put a conference on hold, the conference may be on hold for a limited period of time before it is disconnected. Contact your System Administrator for more information.
Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press Goodbye or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Managing Calls The 9480i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone.
1. Press the UP arrow key or press a configured Directory softkey. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" displays. The following is an example of the Directory List Header screen with 97 entries in the List. Directory 97 items Use to view Press 1st letter DeleteList - Add New Quit - 2. You can access entries by pressing 2 and 5 to scroll through the list. 3.
Adding New Entries to the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the maximum characters for each line and field in the Directory List.
Adding Names, Numbers, Labels IP Phone UI On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. • Use the Backspace softkey when required. • Use the Save softkey when you are finished adding the name and number(s). • You can exit from Screen 1 at any time without saving by pressing the Cancel softkey. Note: Use the 2 and 5 keys to toggle between Screen 1 and Screen 2.
• You can use the Dial softkey to automatically dial the number in the Directory entry. • You can use the Add Number softkey to add additional numbers to the current Directory entry (up to 7 numbers per name). • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see “Deleting Entries from the Directory List” on page 154. • You can use the Change softkey to change a number or a name.
Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1. Office 2. Home 3. Cell Save Cancel • Pressing the Save softkey in the above screen places the Cell label, the Cell number, and line associated with the Cell number, into the one position.
Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways: • Delete a single name or number and all associated numbers and labels. • Delete specific numbers and labels from a single entry • Delete all entries in the Directory List You use the Delete softkey to delete a single or multiple numbers, names, or labels for an individual entry. IP Phone UI To delete a single entry from the Directory List: 1.
To delete all entries from the Directory List: 1. Press the Directory key. Directory 97 items Use to view Press 1st letter DeleteList - Add New Quit - 2. At the “Directory List” top screen, press DeleteList.
Saving from the Callers List IP Phone UI You can save a name, number, and/or label from the Callers List to the Directory List using the following procedure. Use the following illustration as a reference. 9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI # 0 * Callers List Key Xfer Icom Conf L1 Services L2 L3 L4 You can also configure a softkey as the Callers List Key 1. Press the DOWN arrow or press the Callers List softkey. 2.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
4. Enter the location on your computer where you want to download the Directory List and click SAVE. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Directory List.
Callers List The Callers list is a stored log of your incoming calls. The 9480i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
Access the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference On the 9480i, you can press the DOWN arrow navigation key to enter the Callers List. You can also press a configured Callers List softkey.. 9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 4 GHI * 0 # Callers List Key Xfer Icom Conf L1 Services L2 L3 L4 You can also configure a softkey as the Callers List Key 1.
Edit Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. Jun 8 2:55pm N 007 John Burn rns 9054550055 IP Phone UI Use the following procedure to edit the Callers List.
Delete Entries from the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. 9480i Hold Redial Goodbye Options 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 8 9 WXYZ * PQRS 0 TUV # Callers List Key Xfer Icom Conf L1 Services L2 L3 L4 1. Press the Callers List Key. 2.
Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Account Configuration (DND and Call Forwarding) The 9480i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.
The following describes the key behavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key toggles all accounts on the phone to ON or OFF. • Custom - DND key displays custom screens on the IP Phone UI. User can select whether to enable/disable DND per account, enable DND on all accounts, or disable DND on all accounts.
Configuring DND Using the Aastra Web UI. Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI. 1. Click Basic Settings->Preferences->General. 2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • accountSets DND for a specific account. DND key toggles the account in focus on the phone to ON or OFF. • phone (default) Sets DND ON for all accounts on the phone.
4. Click Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable. If you selected “Phone” mode, the first account allows you to change the DND status for all accounts. 2.
DND in Account Mode 1. With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. 2. Use the RIGHT and LEFT arrow keys to scroll through each account.
DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts. DND 1. Screenname1 2. Screenname2 3. Screenname3 - Change - All On - All Off X Cancel - Indicates DND On Indicates DND Off Done - In the above example, Screenname1 and 3 have DND ON as indicated by a check mark ().
Call Forward Account-Based Configuration Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 9480i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom. CFWD performs according to the mode you set.
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable CFWD on the IP Phone. Key LED Behavior for All Modes MWI LED Behavior for All Modes CFWD key LED RED if CFWD All, CFWD MWI LED ON if current account in focus has Busy, or CFWD No Answer is enabled for the CFWD ALL enabled. account in focus. MWI LED OFF if CFWD All is disabled. CFWD key LED OFF if any CFWD mode is disabled.
Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options->Call Forward. 1. (optional) Click Operation->Softkeys and XML. Softkey 2 configured for CFWD Softkeys 2.
6. Click Basic Settings->Preferences->General. 7. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. • Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus. • Phone - The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
9. Click Basic Settings->Account Configuration. The illustration above shows 3 accounts configured on the phone. Accounts must be set up by your System Administrator. 10. For each account, enable the CFWD state by placing a check mark in one or more of the following “State” fields: • All • Busy • No Answer The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
If using the “Account” mode or “Custom” mode, you can enter different phone numbers for each account. Notes: 1. If you selected “Account” mode in step 5, you can enable/disable each account or all accounts as applicable. You can enter different phone number for each enabled state. If you selected “Custom” mode, you can enable/disable each account or all accounts as applicable. You can enter different phone numbers for each enabled state.
Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI. The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts configured on the phone. Notes: 1.
. Indicates CFWD Enabled Call Forward Mode Call Forward Mode Screen 1. All 2. Busy 3. No Answer - Change - All Off - All On ! X CopytoAll Cancel Done - Indicates no CFWD phone number configured Indicates CFWD Disabled In the above example, CFWD All is enabled as indicated by a check mark (), CFWD Busy is enabled but no call forward phone number is configured as indicated by a !, and CFWD NoAns is disabled as indicated by an X. 3.
4. For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Call Forward Mode NoAns State: On Number: 5551212 No. Rings: 1 - Change Cancel - AllAccts Done - Change Call Forward Mode NoAns State: Off Number: 5551212 No. Rings: 1 - Change Cancel - AllAccts Done - Change the State Call Forward State Screen Call Forward Mode NoAns State: Off Number: 5551212__ No.
7. Use the DOWN arrow key to scroll to the “No. Rings” field. Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 8. Press DONE in the CFWD State Screen to save all changes. 9.
11. Select a state using the UP and DOWN arrow keys. You can enable/disable a specific account on the phone with any or all of the following states. However, the configuration you set will apply to all accounts on the phone. • All - Enables CFWD All on the phone and forwards all incoming calls to the specified number. • Busy - Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phone is currently engaged in another call.
12. In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Call Forward Mode NoAns State: On Number: 5551212 No. Rings: 1 - Change Cancel Done - Change Call Forward Mode NoAns State: Off Number: 5551212 No. Rings: 1 - Change Cancel Done - Change the State Call Forward State Screen Call Forward Mode NoAns State: Off Number: 5551212__ No.
17. Press DONE in the CFWD Mode Screen to save all changes. Note: In “Phone” mode, the configuration applies to all the accounts on the phone. CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. L1 Screenname1 L2 - Call Fwd Screenname2 CFWD Busy Tues Jan1 10:00am CFWD All Tues Jan1 10:00am - Call Fwd L3 Screenname3 Tues Jan1 10:00am - Call Fwd In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone.
3. Select an account using the UP and DOWN arrow keys. You can also use the following keys if required: • All Off Key- Disables CFWD for all accounts on the phone. • All On Key - Enables CFWD for all accounts on the phone. • CopytoAll Key - Copies all settings for the account you select, to all other accounts on the Call Forward Account screen.
You can also use the following keys if required: • All Off Key- Disables all CFWD states for the selected account. • All On Key - Enables all CFWD states for the selected account. • CopytoAll Key - Copies the call forward phone number and state of the selected Call Forward mode (All, Busy, No Answer) to every Call Forward mode of that account.
9. Use the DOWN arrow key to scroll to the “Number” field. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. Use the BACKSPACE key if required to delete characters. 10. Use the DOWN arrow key to scroll to the “No. Rings” field. Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20.
Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Voicemail The Voicemail feature on the 9480i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 9480i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number.
Additional Features This section describes additional features you can use on the 9480i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 9480i phone the same way you would on a regular telephone.
1. Click Basic Settings->Preferences. 2. Go to the "General" section. 3. The “Suppress DTMF Playback” field is enabled by default. To disable this field, uncheck the box. 4. Click Save Settings.
Display DTMF Digits A feature on the 9480i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or expansion module key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings.
Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click Basic Settings->Preferences->General. 2. The “Play Call Waiting Tone” field is enabled by default.
Call Waiting Tone Period You can specify a specific time period (in seconds) for the call waiting tone to play at regular intervals on an active call using the parameter “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click Basic Settings->Preferences->General. 2. The “Stuttered Dial Tone” field is enabled by default. To disable this field, uncheck the box.
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold. For example, when this feature is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay on that line, a reminder tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1.
2. The “Call Hold Reminder During Active Calls” field is disabled by default. To enabled this field, check the box. When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. 3. Click Save Settings.
Call Hold Reminder (on single hold) In previous releases, the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold. The reminder ring splash timer started only when the active call hung up and there was still another call on hold. On the IP phones, you can enable or disable a feature that would start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone).
2. The “Call Hold Reminder” field is disabled by default. To enabled this field, check the box. When this feature is enabled, the reminder ring splash timer starts as soon as you put a call on hold (even when no other calls are active on the phone).The phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. 3. Click Save Settings.
Incoming Call Interrupts Dialing The 9480i has a feature you can enable or disable called "Incoming Call Interrupts Dialing". This feature is disabled by default. If you are dialing out on your phone, and you receive an incoming call at the same time, the incoming call goes to an available line and the LED blinks to let you know where the call was placed by the phone. If there is no line available to take the call, a busy signal is sent to the caller.
Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone. Note: "Incoming Call Interrupts Dialing" is disabled by default. 1. Click Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings.
Switch UI Focus to Ringing Line You can configure a feature on the 9480i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Preferred Line and Preferred Line Timeout The 9480i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the preferred line parameter using the Aastra Web UI at the location, Basic Settings->Preferences->General.
Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1.
If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call. When you disable this parameter, pressing the Goodbye key hangs up the active call. If you disable this feature, and the phone receives another call when an active call is already present., the phone displays a softkey 1 as “Answer” and softkey 2 as “Ignore”.
Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI 206 IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI.
Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. 1. Click Basic Settings->Preferences->Incoming Intercom Settings. 2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: • Press the REDIAL button twice to redial the last number dialed. • Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen. The “last number redial” feature for the Redial key is static and is not configurable.
Group RTP Paging (receives RTP streams) You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 9480i in the local network listens for RTP on the preconfigured multicast address.
Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI. 1. Click Basic Settings->Preferences->Group Paging RTP Settings. 2. In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets. Enter the IP address in dotted decimal format. (for example, 239.0.1.15:10000,239.0.1.
Refer to the following example. Phone 1 Phone A calls the SCA number and all the phones in the SCA enironment Phone A ring. SCA phone 1 answers. When 2 and 3 pickup, 1 can hangup. Phone 2 SCA Environment Phone 3 Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key. SCA phone 2 joins by pressing SCA line. When phone 1 hangs up, 2 is still connected. Phone 2 can press the line key to put SCA call on hold leaving 3 still connected to 1.
Keys States and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.
Line key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle N/A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N/A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge 216 Model 9480i IP Phone User Guide
Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information. Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom button allows your phone to find an available line and place an intercom call to a recipient.
Customizable Callers List Key and Services Key The 9480i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Services key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service. These services replace the standard functions of the Callers List key and Services key.
— Line 1: conference together extensions 2005, 2010, and 2020. — Line 2: conference together extensions 2005, 2011 and 2021. • Disconnect from an active conference call while allowing the other callers to remain connected. • Add unlimited number of users to a conference (dependent on the limitations of the server). • Join two active calls together into a conference. • Join incoming or outgoing active calls to any existing conference.
Playing a WAV File On Your Phone If enabled by your Administrator, the 9480i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size. A WAV file is streamed to the phone using the HTTP protocol.
Key Redirection Conference, Transfer, Redial, Intercom Keys and Voicemail Option If enabled by your Administrator, the Conference, Transfer, Redial, and Intercom keys, as well as the Voicemail option, can be redirected to XML scripts.This allows the server to provide the phone with Redial, Transfer (Xfer), Conference (Conf), and Intercom (Icom) key features, and the Voicemail option feature, rather then accessing them from the phone-side.
XML Applications and Off-Hook Interaction If enabled by your Administrator, the 9480i can be prevented from going into the off-hook/ dialing state when the handset is off-hook and the call ends. This feature is disabled by default and must be enabled by your Administrator. The disabled behavior is as follows: You are in a call using the handset and the phone displays an XML application. The far-end terminates the call, and a new XML application gets pushed/pulled onto the display.
“Hold” Feature Enhancement (for Broadsoft Servers) The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality.
Diverting Calls from Your Phone Your Administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion. Similarly, at the new destination, the Caller ID of the original call destination displays.
Display of Call Destination Information By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 9480i IP Phone.
Indication of Terminated Calls An Administrator can configure your phone to display a disconnected screen (“Call Terminated”) when the far-end hangs up. An audible busy signal is also heard on the phone. The configuration of this feature can also include the maximum time interval that the busy signal is audible. Contact your System Administrator for more information.
IF THEN An incoming call comes in on another line (NOT in focus), and the disconnected screen is displaying on the line in focus, • the disconnected screen no longer displays on the line in focus.
Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone.
What are services, and how do I use them? Services on the IP phone include: • XML Applications • Callers List • Directory List • Voicemail See the section, “Services Key” on page 112 more information about the options available under "Services". How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s IP Address” on page 24.
Aastra Web UI 1. Click Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (not case sensitive) and the password field is left blank. If you have forgotten your password, contact your System Administrator for assistance. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click Save Settings.
How do I restart the IP phone? IP Phone UI 1. Press the Options button on the phone to enter the Option List. 2. Use the 2 key to scroll down the list of options to Phone Status and press the 4 key to select. 3. Press the 2 key to scroll to the Restart Phone option. 4. Press the 4 key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1.
How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key” on page 120. Use the following procedures to lock an IP phone and prevent it from being used or configured.
Lock the Phone 2. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
After Warranty Service Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions; In North America, contact our service information number: 1-800-574-1611. Outside h America, contact your sales representative.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
A-2 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EET NZT FKS WET CET GB-Lon
Time Zone Name Time Zone Code KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM - Muscat GST PA-Panama PE-Lima PL-War
A-4 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET Model 9480i IP Phone User Guide
Index Numerics 9480i features 1 getting started 3 idle screen 7 installation and setup 2 keys and key descriptions 11 line settings 61 methods for customizing 16 network disconnected 6 phone status 23 plugging in the phone 3 requirements 2 A Aastra Web UI Basic Settings parameters 22 Operation parameters 21 Status of Phone 21 about this guide 1 account configuration 164 allow barge-in, for intercom 209 answering incoming calls 135 auto-answer, for intercom 209 autodial (hotline and warmline) 218 B backlig
Index Index E call forward 105 paging 122 Park and Pickup keys 101 Speeddial/Conf key 110 Speeddial/Xfer 108 emergency dial plan, defining 59 empty key, softkey for 125, 126 F flash key, setting softkey for 99 L G language latin 2 character set 52 overview 45 specifying on IP phone 45 last call return, softkeys for 103 line, setting a softkey for 69 lock/unlock the phone 232 locking/unlocking the phone 57 via a softkey 120 Goodbye key cancels incoming call 204 configuring 205 using 206 group RTP pag
Index password, resetting user’s 55 playing a WAV file 220 preferred line 203 preferred line timeout 203 R receiving calls 135 redial 133 restarting the phone 56 ring tone sets 29 ring tones 28 RTP paging, group 212 S Model 9480i IP Phone User Guide T terminated calls indication 226 time and date 38 time and date format 38 transfering calls, blind 139 transfering calls, consultative 139 transferr calls indication of 141 troubleshooting solutions 228 changing password 229 display blank 228 displays "Bad
Index Index V voicemail 136, 187 W warning tone, for Intercom 209 warranty, limited 234 Web UI, using 19 X XML application title 94 XML application URI 94 XML beep support 195 XML features 220, 222 XML, accessing service 97 XML, setting services for 95 XML, setting softkey for 96 Index-4 Model 9480i IP Phone User Guide
Disclaimer Aastra Telecom Inc. will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright © Aastra Telecom Inc., www.aastra.com.
