User guide

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Table Of Contents

Software License Agreement
Table of Contents
About This Guide
- Documentation
Introduction
- Phone Features
- Requirements
- Installation and Setup
Getting Started
- Plugging in and Starting the Phone
- Idle Screens
  - Idle Screen 1
  - Idle Screen 2
- Incomplete Configuration
- No Service
IP Phone Keys and Key Descriptions
- Key Panel
Methods for Customizing Your Phone
- Phone Options via the IP Phone UI
  - Simplified Options Menu
  - Using the IP Phone UI
    - Reference
- Phone Options via the Aastra Web UI
  - Using the Aastra Web UI
Phone Status
- Phone Status via IP Phone UI
- Finding Your Phone’s IP Address
- Phone Status via the Aastra Web UI
  - SIP Account Status
Customizing Your Phone
- Ring Tones and Tone Sets
- Contrast Level
  - Setting Contrast Level
- Live Dialpad*
  - Enabling/Disabling Live Dialpad
- Set Audio
- Time and Date
  - Configuring Time and Date
- Language
- User Password
  - Setting a User Password
- Resetting a User Password
  - Reset a User Password
- Restarting Your Phone
- Phone Lock
  - Locking/Unlocking a Phone
- Defining an Emergency Dial Plan
  - Define an Emergency Dial Plan
    - Reference
Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Line Key
  - Configuring a Line Key
- Creating a Speeddial Key
  - Speeddial Prefix
  - Press-and-Hold to Create a Speeddial (applicable to programmable keys and keypad keys)
  - Creating a Speeddial Using the Speed Dial Edit Option
  - Creating a Speeddial Key Using the Save Key
  - Creating a Speeddial Using a Programmable Key
  - Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI
  - Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key
- Editing Speeddial Keys
  - Editing a Speeddial on a Programmable Key
  - Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI
- Do Not Disturb (DND) Key
  - Configuring a DND Key
- Busy Lamp Field (BLF) Key
  - Example
  - Configuring a BLF Key
- BLF List Key
  - Configuring a BLF List Key
- Flash Key
  - Configuring a Flash Key
- Automatic Call Distribution (ACD) Key (for Sylantro Servers)
  - Configuring an Automatic Call Distribution (ACD) Key
  - Using the ACD Feature on your IP Phone
    - ACD LED Table
  - Using the ACD Key
- Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
  - Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)
  - Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
  - Using Directed Call Pickup/Group Call Pickup
    - Using Directed Call Pickup (DCP)
    - Using Group Call Pickup (GCP)
- XML Key
  - Configuring an XML Key
  - Accessing the XML Service
- Sprecode Key
  - Configuring a Sprecode Key
- Park/Pickup Keys
  - Park/Pickup Call Server Configuration Values
  - Configuring Park/Pickup Keys
  - Using the Park Call/Pickup Parked Call Feature
    - Park a Call
    - Pickup a Parked Call
- Last Call Return (lcr) Key (for Sylantro Servers)
  - How it works
  - Configuring a Last Call Return Key
- Call Forward Key
  - Configuring a Call Forward
- BLF/Xfer
  - BLF/Xfer Key Requirements and Functionality
  - Configuring a BLF/Xfer Key
- Speeddial/Xfer
  - Speeddial/Xfer Key Requirements and Functionality
  - Configuring a Speeddial/Xfer Key
- Speeddial/Conf
  - Configuring a Speeddial/Conf Key
- Intercom Key
  - Configuring an Intercom Key
  - Using the Icom Key (for Outgoing Intercom Calls)
    - Reference
- Services Key
  - Configuring a Services Key
  - Using the Services Key
- Phone Lock Key
  - Configuring a Phone Lock Key
  - Using the Lock/Unlock Key on the IP Phone
    - Lock the Phone
    - Unlock the Phone
- Paging Key (Sends the RTP Stream)
  - Configuring a Paging Key
  - Using the Paging Key
- None Key
  - Setting a None Key
- Deleting a Key
Making Calls
- Dialing a Number
- Using Handsfree Speakerphone
- Using a Headset
  - Advanced Volume Controls for the Headset Mic
    - To change the volume:
  - Making and Receiving Calls Using a Headset
- Redial
  - Accessing the Redial List
  - Deleting from the Redial List
    - Delete All Items
- Mute
Receiving Calls
- Answering an Incoming Call
  - To answer the call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
- Conferencing Calls
- Ending Calls
Managing Calls
- Directory List
- Callers List
- Account Configuration (DND and Call Forwarding)
- Missed Calls Indicator
  - Accessing and Clearing Missed Calls.
- Voicemail
  - Using Voicemail
Additional Features
- Star Codes
- Suppress DTMF Playback
  - Configuring Suppression of DTMF Playback
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Enable/Disable Call Waiting
  - Enabling/Disabling Call Waiting
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- XML Beep Support
  - Configuring XML Beep Support
- Status Scroll Delay
  - Configuring Status Scroll Delay
- Incoming Call Interrupts Dialing
- Switch UI Focus to Ringing Line
  - Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
  - Configuring Goodbye Key to Cancel Incoming Calls
  - Using the Goodbye Key to Cancel Incoming Calls Feature
- UPnP Mapping Lines (for remote phones)
  - Configuring UPnP Mapping Lines
- Message Waiting Indicator
  - Configuring Message Waiting Indicator
- Incoming Intercom Call Features
- Using Redial Key for “Last Number Redial”
- Group RTP Paging (receives RTP streams)
  - Configuring Group RTP Paging
- Use LLDP ELIN
  - Configuring LLDP ELIN
- Shared Call Appearance (SCA) Call Bridging
  - Keys States and LED Behavior
Available Features Enabled by Administrators
- Outgoing Intercom Calls
- Missed Call Summary Subscription
- Customizable Callers List Key
- Autodial (Hotline and Warmline)
- Centralized Conferencing
  - Reference
- Answer and Ignore Keys for XML Applications
- Playing a WAV File On Your Phone
  - IP Phone UI Screen During WAV Streaming
- Using the Keypad During Active XML Applications
- Key Redirection
  - Conference, Transfer, Redial, Intercom Keys and Voicemail Option
  - Options Key
- XML Applications and Off-Hook Interaction
- XML Override for a Locked Phone
- RTP Recording and Simultaneous Playing
- “Hold” Feature Enhancement (for Broadsoft Servers)
- Configurable Save and Delete Keys
- Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)
  - IP Phone UI when Broadsoft CMS is Enabled
- Diverting Calls from Your Phone
- Display of Call Destination Information
Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new Voice Mail Message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the “No Service” message?
- How do I change my user password?
- Why does my phone display "Bad Encrypted Config"?
- How do I restart the IP phone?
- How do I lock my phone?
Limited Warranty
- Exclusions
- Warranty Repair Services
- After Warranty Service
Appendix A - Time Zone Codes
- Time Zone Name/Time Zone Code Table
Index

66 Model 9143i IP Phone User Guide

Line Keys and Programmable Keys

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 9143i IP Phone.

1. Click on Operation->Programmable Keys.

Programmable Keys

2. Select a "Key 1" through "Key 7".

3. In the "Type" field, select Automatic call distribution.

4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1

through 9.

5. Click to save your changes.

Aastra Web UI

Note: It is recommended you configure no more than a single

ACD programmable key per IP phone.