User guide

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Table Of Contents

Software License Agreement
Table of Contents
About This Guide
- Documentation
Introduction
- Phone Features
- Requirements
- Installation and Setup
Getting Started
- Plugging in and Starting the Phone
- Idle Screens
  - Idle Screen 1
  - Idle Screen 2
- Incomplete Configuration
- No Service
IP Phone Keys and Key Descriptions
- Key Panel
Methods for Customizing Your Phone
- Phone Options via the IP Phone UI
  - Simplified Options Menu
  - Using the IP Phone UI
    - Reference
- Phone Options via the Aastra Web UI
  - Using the Aastra Web UI
Phone Status
- Phone Status via IP Phone UI
- Finding Your Phone’s IP Address
- Phone Status via the Aastra Web UI
  - SIP Account Status
Customizing Your Phone
- Ring Tones and Tone Sets
- Contrast Level
  - Setting Contrast Level
- Live Dialpad*
  - Enabling/Disabling Live Dialpad
- Set Audio
- Time and Date
  - Configuring Time and Date
- Language
- User Password
  - Setting a User Password
- Resetting a User Password
  - Reset a User Password
- Restarting Your Phone
- Phone Lock
  - Locking/Unlocking a Phone
- Defining an Emergency Dial Plan
  - Define an Emergency Dial Plan
    - Reference
Line Keys and Programmable Keys
- Multiple Line and Call Appearance Keys
- Programmable Keys
- Line Key
  - Configuring a Line Key
- Creating a Speeddial Key
  - Speeddial Prefix
  - Press-and-Hold to Create a Speeddial (applicable to programmable keys and keypad keys)
  - Creating a Speeddial Using the Speed Dial Edit Option
  - Creating a Speeddial Key Using the Save Key
  - Creating a Speeddial Using a Programmable Key
  - Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI
  - Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key
- Editing Speeddial Keys
  - Editing a Speeddial on a Programmable Key
  - Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI
- Do Not Disturb (DND) Key
  - Configuring a DND Key
- Busy Lamp Field (BLF) Key
  - Example
  - Configuring a BLF Key
- BLF List Key
  - Configuring a BLF List Key
- Flash Key
  - Configuring a Flash Key
- Automatic Call Distribution (ACD) Key (for Sylantro Servers)
  - Configuring an Automatic Call Distribution (ACD) Key
  - Using the ACD Feature on your IP Phone
    - ACD LED Table
  - Using the ACD Key
- Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
  - Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)
  - Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
  - Using Directed Call Pickup/Group Call Pickup
    - Using Directed Call Pickup (DCP)
    - Using Group Call Pickup (GCP)
- XML Key
  - Configuring an XML Key
  - Accessing the XML Service
- Sprecode Key
  - Configuring a Sprecode Key
- Park/Pickup Keys
  - Park/Pickup Call Server Configuration Values
  - Configuring Park/Pickup Keys
  - Using the Park Call/Pickup Parked Call Feature
    - Park a Call
    - Pickup a Parked Call
- Last Call Return (lcr) Key (for Sylantro Servers)
  - How it works
  - Configuring a Last Call Return Key
- Call Forward Key
  - Configuring a Call Forward
- BLF/Xfer
  - BLF/Xfer Key Requirements and Functionality
  - Configuring a BLF/Xfer Key
- Speeddial/Xfer
  - Speeddial/Xfer Key Requirements and Functionality
  - Configuring a Speeddial/Xfer Key
- Speeddial/Conf
  - Configuring a Speeddial/Conf Key
- Intercom Key
  - Configuring an Intercom Key
  - Using the Icom Key (for Outgoing Intercom Calls)
    - Reference
- Services Key
  - Configuring a Services Key
  - Using the Services Key
- Phone Lock Key
  - Configuring a Phone Lock Key
  - Using the Lock/Unlock Key on the IP Phone
    - Lock the Phone
    - Unlock the Phone
- Paging Key (Sends the RTP Stream)
  - Configuring a Paging Key
  - Using the Paging Key
- None Key
  - Setting a None Key
- Deleting a Key
Making Calls
- Dialing a Number
- Using Handsfree Speakerphone
- Using a Headset
  - Advanced Volume Controls for the Headset Mic
    - To change the volume:
  - Making and Receiving Calls Using a Headset
- Redial
  - Accessing the Redial List
  - Deleting from the Redial List
    - Delete All Items
- Mute
Receiving Calls
- Answering an Incoming Call
  - To answer the call
- Sending an Incoming Call to Voicemail
Handling Calls
- Placing a Call on Hold
- Transferring Calls
- Conferencing Calls
- Ending Calls
Managing Calls
- Directory List
- Callers List
- Account Configuration (DND and Call Forwarding)
- Missed Calls Indicator
  - Accessing and Clearing Missed Calls.
- Voicemail
  - Using Voicemail
Additional Features
- Star Codes
- Suppress DTMF Playback
  - Configuring Suppression of DTMF Playback
- Display DTMF Digits
  - Configuring Display of DTMF Digits
- Enable/Disable Call Waiting
  - Enabling/Disabling Call Waiting
- Play Call Waiting Tone
  - Configuring Call Waiting Tone
- Stuttered Dial Tone
  - Configuring Stuttered Dial Tone
- XML Beep Support
  - Configuring XML Beep Support
- Status Scroll Delay
  - Configuring Status Scroll Delay
- Incoming Call Interrupts Dialing
- Switch UI Focus to Ringing Line
  - Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI
- Preferred Line and Preferred Line Timeout
- Goodbye Key Cancels Incoming Calls
  - Configuring Goodbye Key to Cancel Incoming Calls
  - Using the Goodbye Key to Cancel Incoming Calls Feature
- UPnP Mapping Lines (for remote phones)
  - Configuring UPnP Mapping Lines
- Message Waiting Indicator
  - Configuring Message Waiting Indicator
- Incoming Intercom Call Features
- Using Redial Key for “Last Number Redial”
- Group RTP Paging (receives RTP streams)
  - Configuring Group RTP Paging
- Use LLDP ELIN
  - Configuring LLDP ELIN
- Shared Call Appearance (SCA) Call Bridging
  - Keys States and LED Behavior
Available Features Enabled by Administrators
- Outgoing Intercom Calls
- Missed Call Summary Subscription
- Customizable Callers List Key
- Autodial (Hotline and Warmline)
- Centralized Conferencing
  - Reference
- Answer and Ignore Keys for XML Applications
- Playing a WAV File On Your Phone
  - IP Phone UI Screen During WAV Streaming
- Using the Keypad During Active XML Applications
- Key Redirection
  - Conference, Transfer, Redial, Intercom Keys and Voicemail Option
  - Options Key
- XML Applications and Off-Hook Interaction
- XML Override for a Locked Phone
- RTP Recording and Simultaneous Playing
- “Hold” Feature Enhancement (for Broadsoft Servers)
- Configurable Save and Delete Keys
- Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)
  - IP Phone UI when Broadsoft CMS is Enabled
- Diverting Calls from Your Phone
- Display of Call Destination Information
Troubleshooting Solutions
- Why is my display blank?
- Why is my speakerphone not working?
- Why can’t I get a dial tone?
- Why doesn’t my phone ring?
- Why is the light not coming on with a new Voice Mail Message?
- Why is my handset not working?
- How do I find the IP address of my phone?
- Why does my phone display the “No Service” message?
- How do I change my user password?
- Why does my phone display "Bad Encrypted Config"?
- How do I restart the IP phone?
- How do I lock my phone?
Limited Warranty
- Exclusions
- Warranty Repair Services
- After Warranty Service
Appendix A - Time Zone Codes
- Time Zone Name/Time Zone Code Table
Index

Model 9143i IP Phone User Guide A-1

Appendix A - Time Zone Codes

The following table identifies the time zone name and time zone code to use on the IP phone.

Time Zone Name/Time Zone Code Table

Time Zone Name Time Zone Code

AD-Andorra

AE - Dubai

AG-Antigua

AI-Anguilla

AL-Tirane

AN-Curacao

AR-Buenos Aires

AS-Pago Pago

AT-Vienna

AU-Lord Howe

AU-Tasmania

AU-Melbourne

AU-Sydney

AU-Broken Hill

AU-Brisbane

AU-Lindeman

AU-Adelaide

AU-Darwin

AU-Perth

AW-Aruba

AZ - Baku

CET

GST

AST

CET

AST

ART

BST

CET

LHS

EST

CST

EST

CST

WST

AST

AZT

BA-Sarajevo

BB-Barbados

BE-Brussels

BG-Sofia

BM-Bermuda

BO-La Paz

BR-Noronha

BR-Belem

BR-Fortaleza

BR-Recife

BR-Araguaina

BR-Maceio

BR-Sao Paulo

BR-Cuiaba

BR-Porto Velho

BR-Boa Vista

BR-Manaus

BR-Eirunepe

BR-Rio Branco

BS-Nassau

BY-Minsk

BZ-Belize

EET

AST

CET

EET

AST

BOT

FNT

BRT

BRS

BRT

BRS

AMS

AMT

ACT

EST

EET

CST