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Proprietary and Contents Section 2nd Edition (November 30, 2007) © Copyright 2007 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
Proprietary and Contents Section Revision History The following represents the revision history of this publication: Revision Number Date Completed 2758-001 2758-002 Point of Contact Description 08.10.2007 Aastra Intecom Inc. BHM Initial release for SPN. 10.30.2007 Aastra Intecom Inc. BHM • No emergency 911 support for Remote SIP Worker. • Add Bridged Line Appearance section.
Proprietary and Contents Section furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved. Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc.
Proprietary and Contents Section Warranty Repair Service Should the set fail during the warranty period, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872.
Proprietary and Contents Section Table of Contents 2nd Edition (November 30, 2007) ................................................................................iii Contact Information ....................................................................................................iii What to Expect when Contacting Company ...............................................................iii Trademarks and Acknowledgements ..........................................................................
Proprietary and Contents Section Installation .......................................................................................................................... 1 Startup .......................................................................................................................... 1 Configuration and Updates........................................................................................... 1 No Service Message.......................................................................
Proprietary and Contents Section Callers List and Redial List ........................................................................................ 11 Handle Calls Using the Speaker ....................................................................................... 12 Handle Calls Using a Headset........................................................................................... 12 End a Call.......................................................................................................
Proprietary and Contents Section Missed Calls Indicator................................................................................................ 26 Access Missed Calls ............................................................................................ 26 Delete Entries in the Callers List................................................................................ 26 Exit the Callers List....................................................................................................
Proprietary and Contents Section Appendix B Troubleshooting ............................................................................................... 43 Index .......................................................................................................................................
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9133i IP Phone User Guide for SPN About This Publication Overview This guide explains how to use your new 9133i IP phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Audience This publication is intended for users of the Aastra 9133i IP phone. Organization This publication contains the following chapters.
About This Publication Term Definition MAC Address – Media Access Control A number located on the white sticker on the bottom of the phone that serves as a name for each phone. SIP – Session Initiation Protocol The protocol for VOIP and other text and multimedia sessions, such as instant messaging, video, online games and other services. VoIP – Voice Over IP A technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line.
9133i IP Phone User Guide for SPN Chapter 1 Introduction Overview The 9133i IP telephone provides communications over an IP Network using SIP IP telephony protocol. The 9133i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more.
Chapter 1, Introduction Phone Features • Three-line adjustable backlit display screen. • 3 hard keys as line appearance keys (L1 – L3) with corresponding lamps. • 7 programmable keys with status lamps that can be programmed with specific functions. • Full-duplex speakerphone for handsfree calls. • Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer.
9133i IP Phone User Guide for SPN Chapter 2 Getting Started Installation If your system administrator has not already setup your 9133i, please refer to the Aastra Model 9133i IP Phone Installation Guide for basic installation and physical setup of the 9133i. • Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. • New updates to your phone can be automatically scheduled from the server by your system administrator.
Chapter 2, Getting Started Do not unplug or remove power from the phone while it is checking and installing firmware. No Service Message See Appendix B, No Service for information. Network Disconnected See Appendix B, Network Disconnected for information.
9133i IP Phone User Guide for SPN 9133i Key Description Key Description Controls the Hold feature. Goodbye Key: • Ends an active call • Exits an open list such as the Options List without saving changes. Callers List key - Accesses a list of the last 200 calls received. Conference key - Controls the Conference feature. Transfer key – Controls the Transfer feature. Redial key - Accesses a Redial list of up to 100 previously dialed numbers. It also redials the last dialed number.
Chapter 2, Getting Started Key Description Deletes entries in the Redial List or Callers List. The Callers List is a feature option that may not be configured on your phone. Mute Key Mute key - Mutes the microphone so that the caller cannot hear you. The red status lamp flashes when the microphone is on mute. The Mute key is the last key at the bottom right of the phone. 7 Programmable Keys with status lamps located just above the Mute key.
9133i IP Phone User Guide for SPN Key Name Key Label Description Message Desk Operator Msg Desk Receives calls on behalf of other parties and forwards the calls to the original destination mailboxes. Voice Mail Voice Mail Accesses the voicemail system. Line and Call Appearance Keys There can be up to 9 line/call appearances configured on the 9133i (if no features are configured on the available programmable keys). Usually you will have only one directory number on your phone.
Chapter 2, Getting Started • The lamps associated with the line or call appearance provide status. • Either one of the keys can be used to place a call from that directory number. The destination will always display the directory number of the line appearance as the originating directory number. • Line/call appearance assignments on these keys are L4 – L9. • An incoming call will ring in on the line appearance where the directory number is assigned.
9133i IP Phone User Guide for SPN Message Waiting Indicator The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call. Even Flash One or more calls are on hold. Volume Key You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume key located directly below the dial pad. Step Action Result Set Ringer Volume: 1.
Chapter 2, Getting Started Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: • The red Mute lamp flashes rapidly. Press the Mute key. • You can hear the caller. • • The caller cannot hear you. There is no visual indicator on the screen when Mute is activated. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Deactivate the Mute feature: 1. Press the Mute key again.
9133i IP Phone User Guide for SPN Chapter 3 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
Chapter 3, Call Handling Receive a Call When a call rings in at your phone, the inbound call screen displays, the line/call appearance lamp flashes, and the MWI lamp flashes. Answer an Incoming Call If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. If you cannot answer, the call follows the pre-defined call forward/no answer destination, usually your voicemail.
9133i IP Phone User Guide for SPN Phone A: • When Phone A goes off-hook on the line, it takes control of the line and the associated call appearance. • Phone A controls transfer, conference, hold, etc. • Phone A shows a green status lamp on the line appearance if the call is on L1-L3. • The call appearance lamp will not be lit unless Phone A is involved in transfer, conference, hold, call waiting, etc.
Chapter 3, Call Handling Handle Calls Using the Speaker The Speaker allows you to speak to someone without using the handset or headset. The Audio Mode for your phone is set to “Speaker” by default. See the Audio Mode options. Step Action Dial using the speaker: 1. Press the Speaker key and enter a number from dial tone. Answer a call using the speaker: 1. Press the Speaker key or the line/call appearance key. Switch between the speaker and handset in speaker audio mode: 1.
9133i IP Phone User Guide for SPN Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this time.
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9133i IP Phone User Guide for SPN Chapter 4 Phone Features Hold Place a Call on Hold • You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List. • If you have left a call on hold for a pre-defined period of time (if the option is configured on your system), the system will ring your phone until you answer the call. When you answer, you are re-connected to the held party. Step 1.
Chapter 4, Phone Features Automatic Hold The 9133i will automatically put your current call on hold when you press a new line key to answer a call. Manage Multiple Calls on Hold Step Action Result This screen displays when you have more than one call on hold. The navigation keys do not work from this screen. 1. Take one call off of hold. 2. Press or . The display will show only show you that the other call is on hold. It does not show any information about the call.
9133i IP Phone User Guide for SPN Step Action Result Activate Do Not Disturb: 1. Press the DND key. The Do Not Disturb message displays. Deactivate Do Not Disturb: 1. Press the DND key. The feature is deactivated. Transfer Unannounced Transfer When you transfer a call directly to another party and complete the transfer without consulting with the receiving party, it is called an unannounced transfer.
Chapter 4, Phone Features Announced Transfer: 1. Press the Xfer key. 2. Dial the number of the destination party. 3. When the destination party answers the call: • The calling party is placed on hold and the line lamp flashes slowly. • Another line goes off-hook and you hear dial tone. Talk to the destination party. 4. • Press Xfer again. Or • Press the Goodbye key. The transfer completes. You are dropped from the call and hear dial tone. To cancel a transfer: 1.
9133i IP Phone User Guide for SPN Step 5. 6. Action Result Press the Conf key again. • The conference is established and the second line lamp turns off. • The original line lamp is on steady. • A list of the other two parties in the conference displays on the originator’s screen. Use or to navigate between screens to view information about the other two parties you are in conference with. If you do not wish to add the third party to the conference: 1. Press the line key of the party on hold.
Chapter 4, Phone Features Conference Two Previously Connected Calls Begin with active calls on one line appearance and its associated call appearance. Step 1. Action Result Press the Conf key. • Both calls are on hold. • A third line opens. • You hear dial tone. 2. Press the line key of the call to bring into the conference. The first line is connected. 3. Press the Conf key again. • The other line is connected. • The conference is established. • Only one line lamp is on.
9133i IP Phone User Guide for SPN Step 3. Action Result Dial the destination number. • Hear the 2-beep confirmation tone. • The calls for this number will be forwarded to this destination. • Hear the 2-beep confirmation tone. • Call Forward is deactivated for this directory number. Deactivate Call Forward: 1. Press the appropriate line key. 2. Press the Forward key.
Chapter 4, Phone Features Step 3. Action • Result Hang up the handset. Or • Press the Goodbye key. Retrieve a Parked Call: 1. From any phone on the system: • Hear dial tone. Lift the handset. Or • 2. Press the Speaker key. Dial the Call Park number. • No ringing is heard. • You are immediately connected to the calling party. Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 9133i provides the following 2 types of Call Pickup.
9133i IP Phone User Guide for SPN Call Waiting When you are on an active call, and a second call rings in to your phone, you hear one beep, and the screen displays the name and number (if available) of the second caller. You have the option to answer the second call or let the second call forward to the predefined busy destination, usually your voice mailbox. Step 1. 2. Action Result While on one call, a second call rings in to your phone. • You hear one beep.
Chapter 4, Phone Features Voice Mail The Voice Mail key is configured to automatically dial the voicemail system access number. Step Action Result 1. Press the Voice Mail key. The voicemail access number is automatically dialed. 2. Follow the voicemail prompts. Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone.
9133i IP Phone User Guide for SPN Step 2. Action Press or Callers List. • • Result to scroll through the Most recent call Oldest call - . . Dial from the Callers List: 1. From the entry that you have selected: • The number is automatically dialed. Lift the handset. Or • Press the Speaker key. Or • Press a line/call appearance key. Edit the Number before dialing: You can add numbers to the beginning of the number displayed in the Callers List before you dial.
Chapter 4, Phone Features Missed Calls Indicator The 9133i displays the “ Missed Calls” in the idle state screen display. John Smith 2010 2 Missed Calls This display alternates between the time and date and the number of missed calls As the number of missed calls increments: • The phone numbers associated with the calls are stored in the Callers List When you review the calls in the Callers List: • The number of missed calls is cleared from the idle screen display.
9133i IP Phone User Guide for SPN Step Action Result Delete only one entry: 1. Find the entry to delete. 2. Press the Delete key. The Delete confirmation displays: 3. Press the Delete key again to confirm. The entry is deleted. Cancel the delete function: 1. Press or . Exit the Callers List Step 1. Action Result • The idle screen displays. Press the Goodbye key. Or • Press the Callers key. Redial Last Number Redial You can redial the last number you dialed using the Redial key.
Chapter 4, Phone Features Redial List There are 100 entries in the Redial List. If you are on-hook and press Redial, the Redial list displays, and you can scroll through it to select a number to redial. The list contains the name (if known), the number you dialed, the time and date the number was dialed, and the line used. You cannot edit an entry in the Redial List. Step Action Result Redial from the Redial List (On-hook) 1. While on-hook: The Redial List displays the first entry.
9133i IP Phone User Guide for SPN Appendix A Customize your 9133i Phone Options List The Options key allows you to access a list of configuration options for your phone. The following table shows the phone options you can access with the Phone UI (User Interface.) Options requiring an administrator password are indicated. If you make changes from the default settings, they are permanent until you change them again. Phone Options Description Language The language used for displays and menus.
Appendix A, Customize your 9133i Phone Phone Options Description Phone Status Allows you to: • View the phone IP address and MAC address. • View the firmware version on the phone. • Restart the phone. • Set the phone to factory default settings – A system-level option requiring an administrator password. User Password Sets the user password on the phone. Access the Options List Step Action Result Enter the Options list: 1. Press the Options key. 2. • • The Options screen displays.
9133i IP Phone User Guide for SPN Language This option sets the language for all of the phone display screens. Valid languages for the IP phones include English, French, and Spanish. The default is English. Step Action Result 1. Go to the Language option. The Language screen displays. 2. Press 3. Use or the list. 4. Press =Enter. to select a language from =Set. The current language displays and is checked. The display reflects each language as you scroll through the list.
Appendix A, Customize your 9133i Phone Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Step 1. Action Go to the Time and Date option. The Time and Date screen displays. The first item in the menu is Time Server. Time Server: Do not alter any parameters in the Time Server option.
9133i IP Phone User Guide for SPN Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted 1. Go to the Set Date option. 2. Press 3. Use the keypad to enter the date in the format displayed. 4. Press The Set Date option displays. =Enter. =Set. The displays.
Appendix A, Customize your 9133i Phone 3. Press the * key to display the time zone list. 4. Use 5. Press =Set when the desired time zone is found. or The current time zone is checked. The default is United States. to scroll through the list. message The displays. Daylight Savings: Sets daylight savings time. 1. Go to the Daylight Savings option. 2. Press =Enter. The Daylight Savings screen displays. The current daylight savings option displays.
9133i IP Phone User Guide for SPN Step Action Result 5. Press =Set to select the ring option. 6. Press =Next. The displays. message The Tone Set screen displays. Tone Sets: Provides country-specific tone set options for call progress tones. 1. Press 2. Press or to scroll through the tone set options. =Enter. The default is US and displays with a checkmark. Valid values are: • Australia • Europe • France • Germany • Italy • UK US (Default) • 3. Press =Set. The displays.
Appendix A, Customize your 9133i Phone Contrast Level Provides 8 contrast settings that brighten or darken the display. Step Action Result 1. Go to the Contrast Level option. The Contrast Level screen displays. 2. Press 3. Use or to scroll through the contrast options. 4. Press =Enter. =Set. The current contrast level number is checked. The level number displays and the screen changes to show each contrast level you choose. The displays.
9133i IP Phone User Guide for SPN Headset Settings The following options are accessed through the Headset Settings option. Audio Mode The Audio Mode option provides 4 audio combinations to provide maximum flexibility for handling calls. Option Description Speaker (Default) The default setting. Calls are placed or received using the handset or speaker. Use the Speaker key to switch between handset and speaker. Headset Place or receive calls using a headset.
Appendix A, Customize your 9133i Phone Step Action Result 3. Press 4. Use or options. 5. Press =Enter. The current setting displays. to scroll through the =Set. • • The message displays. The new audio mode is checked. Headset Mic Volume 1. Go to the Headset Settings option. The Headset Settings screen displays. 2. Press =Enter. The Audio Mode screen displays. 3. Press =Next. The Headset Mic Vol option displays. 4. Press =Enter. The current setting is checked. 5.
9133i IP Phone User Guide for SPN SIP Settings This option is configured by a system administrator and requires an administrator password. Phone Status This option allows you to: • View the network status. • View the phone IP and MAC address. • View the firmware version. • Restart your phone. • Factory Default – This option to set the phone back to factory defaults requires an administrator password. View the Phone IP Address and MAC Address Step Aastra - 2758-002 Action Result 1.
Appendix A, Customize your 9133i Phone View the Firmware Version Step Action Result 1. Go to the Phone Status option. 2. Press =Next to go to the Firmware Version screen. 3. Press 4. Press =Next until all of the information is displayed. =Enter. Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server. This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download process.
9133i IP Phone User Guide for SPN Step 5. Action • Result Press the # key to confirm and restart the phone. Or • Press =Cancel to cancel without restarting the phone. Do not unplug the phone during the restart process. Your phone will be out of service temporarily during the restart and downloading process. User Password This option allows you to change the user password for your phone so that only you can alter your phone settings, and helps keep your system secure.
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9133i IP Phone User Guide for SPN Appendix B Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent.
Appendix B, Troubleshooting 44 Μ Μ Problem Possible Solution(s) Why doesn’t my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume key when the phone is on-hook and idle. For more information, see Volume Key in Chapter 2. Why is the lamp not coming on when I have a new Voicemail Message? Your phone system or service provider must provide a Visual Message Waiting service for this function to work.
9133i IP Phone User Guide for SPN Index A H announced transfer............................................................17 audio mode .......................................................................37 automatic hold ..................................................................16 BLA ..................................................................................10 blank display.....................................................................43 bridged line appearance ................
Index audio mode...................................................................37 clear message waiting ............................................29, 35 contrast level ................................................................29 language.......................................................................29 live dialpad.............................................................29, 36 network settings .....................................................29, 38 phone status ...................
