9133i IP PHONE RELEASE 1.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved.
SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
About This Guide .........................1 Making Calls ...............................20 Documentation.............................1 Dialing a Number ......................20 Using Handsfree Speakerphone ... 20 Using a Headset........................20 Incoming Intercom Calls............21 Redial ........................................22 Mute ..........................................23 Introduction ..................................1 Phone Features ..........................1 Requirements...........
About This Guide About This Guide Introduction This guide explains how to use your new 9133i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. This 9133i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more.
Installation and Setup • A SIP-based IP PBX system or network installed and running with a number created for the new 9133i IP phone. If your system administrator has not already setup your 9133i phone, please refer to the Aastra 9133i Installation Guide for basic installation and physical setup of the 9133i.
Getting Started Getting Started The 9133i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. When You First Plug in Your Phone The 9133i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
For more information about connecting your phone, refer to the Aastra 9133i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance. Setting Your Options Pressing the I button gives you a list of configurable options. These options allow you to customize your phone settings. 1 Language 2 Time and Date 3 Set Ring Tone 4 Clear Msg. Wtg.
Aastra Web UI Aastra Web UI Accessing the Aastra Web UI You can access the 9133i phone’s options using the Aastra Web UI. In order to access the Aastra Web UI, you will need to know the IP address of your phone. Finding Your Phone’s IP Addres IP Phone UI 1. Press the I button on the phone to enter the Option List. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. Aastra Web UI 1.
The Operation section provides the following options: - User Password - Allows you to change user password - Programmable Keys - Allows you to configure up to 7 programmable keys for a specific function (line, speeddial, do not disturb (DND), Busy Lamp Field (BLF), BLF list, flash, Extensible Markup Lanaguage (XML), Park, and Pickup.) - Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. - Reset - Allows you to restart the IP phone when required. and press U.
Using Your Phone Using Your Phone The following sections describe the various 9133i phone key functions, and how they help you make and manage your calls and caller information. Hard Keys The following hard keys labeled on your phone are configured for the call handling features: • Callers n • Conference l The following keys are configured for managing phone features and settings: • Options I • Directory J • Save K • Delete L These keys are static and cannot be programmed or changed.
The 9133i has 3 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.
Programmable Keys Programmable Keys There are 7programmable keys on the 9133i phone, located beneath the Delete key, to the far right of the dial pad. You can set the programmable keys with any of the following functions: • • • • • • • line speeddial DND (do not disturb) BLF (busy lamp field) BLF list flash XML (Extensible Markup Language) • Park • Pickup These keys can also be set up to quickly access features such as Call return (*69) or Voicemail.
IP Phone UI 6. Press K to finish. To enter a number and name in a programmable key: 1. Press K. The screen displays "Save to?" 2. Select a Programmable Key M you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Aastra Web UI 1. Click on Operation-> Programmable Keys. 4. Press K. Note: To add a one second pause during number editing press O. 5.
Programmable Keys Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key IP Phone UI To save an entry from your Redial, Callers, or Directory lists from the IP phone: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press K. 3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial.
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.
Programmable Keys Example A receptionist has a 9133i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 9133i running Broadsoft firmware, the programmable key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions. 8. In the "Restart Phone" field click to restart the IP phone. Note: You can also use a BLF/List configured key to dial out. Aastra Web UI 1. Click onOperation-> Programmable Keys. 2.
You can set a programmable key to generate a flash event when it is pressed on the 9133i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Aastra Web UI You can set a programmable key on the 9133i phone to use XML using the Aastra Web UI. However, the XML services must be set up by your system administrator before you can use the key.
Programmable Keys Accessing the XML Service Setting "Park/Pickup" Keys After a system administrator has created and saved an XML application to your IP phone, the customized service is ready for you to use. The 9133i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. Note: The programmable key on your phone must be set to "XML". IP Phone UI 1. Press the programmable key configured for XML on the 9133i phone.
Use the following procedure to configure park/pickup on the 9112i phone. Aastra Web UI 1. Click on Operation-> Programmable Keys and XML. . Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked.
Programmable Keys Pickup a Parked Call Editing a Programmable Key 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. You can edit a programmable key from the IP phone UI or the Aastra Web UI. 3. Press the "Pickup" softkey. If the call pick up is successful, you are connected with the parked call. IP Phone UI • Save a new number to the key through the n , m or J keys on your phone. This overwrites the previous entry. Aastra Web UI 1.
You delete a programmable key function using the Aastra Web UI. Aastra Web UI Click on Operation-> Programmable Keys. 7. For "Hard Key 1" through "Hard Key 7", select none from the "Type" field. 8. Click changes. to save your 9. Click on Operation->Reset. 10.In the "Restart Phone" field click to restart the IP phone. The programmable function is deleted from the IP phone memory.
Restarting your phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behaviour. You can also restart your phone through the Aastra Web UI. Aastra Web UI 1. Click on Operation->Reset. 2.
This section describes ways to make calls on your 9133i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • • • lifting the handset • pressing q or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call.
Making Calls or 3. Press 7 to jump directly to this option, and press U to select. 4. Press V to scroll down to headset/mic volume and press U to select. 5. Use V to scroll down the list and press U to select your desired volume. 6. Press U to save changes and T to exit. 7. If you do not wish to save changes, press T to return to the previous screen. NOTE: By default, the volume for the headset microphone is set to medium.
3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box. 4. Click changes. to save your 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. Redial IP Phone UI Press m to dial the most recent number you dialed from the phone. If you are off-hook and press m the last number you called will be called back. If you are on-hook and press m, a Redial Directory list appears on-screen.
Making Calls Deleting from the Redial List NOTE: You cannot delete individual entries in the Redial List. IP Phone UI To Delete All Items: 1. Press m . 2. Press L, then press L again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute IP Phone UI Press the e button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press e.
When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call: • For handsfree operation, press q or the line/call appearance button for the incoming call. • Press q for handsfree or headset operation. NOTE: The audio mode setting you have selected in the options list under 7.
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold: 1. Connect to the call (if not already connected). 2. Press the Hold O key.
Conferencing Calls You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. The 9133i phone system supports up to 3 parties (including yourself) in a conference call.
Handling Calls You can use V W to scroll through and see the numbers and names (if available) of the parties in the conference call. To conference two calls you are already connected to IP Phone UI 1. Begin with active calls on two different lines. 2. Press l . A new line will open. 3. Press the line key of the call you wish to conference with. 4. Press l again. The two lines link into a conference call. NOTE: When a name is displayed, U drops the dispressing played party from the call.
The 9133i has several features that make it easier to make and manage calls, and to keep track of your caller history, as well as your business and personal contacts. Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 entries into the 9133i Directory by adding them manually, or by saving the number and name from other lists stored on your phone. Each entry can contain a maximum of 16 letters and numbers.
Managing Calls Saving from Hard keys to the Directory 4. To backspace and erase a mistake, press T or L. 5. Press K to finish. IP Phone UI To save an entry from your Redial list or Callers list: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your directory. 2. Press K. 3. Press J. If the name is displayed with the number, both are saved to the Directory.
There are two ways to delete calls from your directory. IP Phone UI To delete items one by one: 1. Press J. 2. Press V W to find the item you want to delete. 3. Press L, then L again at the prompt to erase the item. DELETE again to erase this item IP Phone UI To delete all items in the directory: 1. Press J. 2. Press L, then L again at the prompt to erase all items.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 9133i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
IP Phone UI 1. Press n . Press V W to move through the Callers list. Press V to see the most recent call, or W to see the oldest call on your list. 2. To dial the displayed number just press j or lift the Handset or press any line keys. 3. Press n to cancel. 007 N John Burns 9054550055 Jun 8 2:55pm Editing in the Callers List Important: The Callers list does not save changes. Editing in the callers list is generally used if you plan to call the number and need to add a prefix.
Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line. If you have configured call forwarding on an individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are used.
Use the following procedure to set global call forwarding. For Global Call Forward Settings: Aastra Web UI 1. Click on Basic Settings->Call Forward. IP Phone UI 1. Press I on the phone to enter the Options List. 2. Select Call Forward and press U. 3. Select Cfwd Number and press U. 2. In the "Mode" field, select the mode you want to set on your phone. 4. Enter the number destination for which you want your incoming calls to be forwarded and press U.
Managing Calls Note: To force a line to use the global settings, set the "Mode" field to Global. 3. In the "Forward Number" field, enter the call forward number for which you want your calls on this line to be call forwarded. 4. In the "Number of Rings" field, select the number of rings on the line before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone.
This section describes additional features you can use on the 9133i phone. Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the programmable keys. Configuring Suppression of DTMF Playback Use the following procedure to configure suppression of DTMF playback. Aastra Web UI 1. Click on Basic Settings-> Preferences.
Additional Features Ring Tones and Tone Sets Ring Tone Sets You can configure ring tones and ring tone sets on the IP phone. In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: Ring Tones There are several distinct ring tones a user can select from to set on the IP phones.
Use the following procedures to configure ring tones and tone sets on the IP phone. Aastra Web UI 1. Click on Basic Settings-> Preferences->Ring Tones. IP Phone UI (global configuration only) 1. Press I on the phone to enter the Options List. 2. Select Tones. 3. Select Set Ring Tone. 4. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 5. Select Set and then select Next. 6. Select Tone Set. 7. Select the country for which you want to apply the tone set.
Additional Features Stuttered Dial Tone Call Waiting Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. You can configure this feature using the Aastra Web UI.
Using the IP phone UI, you can set the phones to use a specific language to display. When you set the language to use on the phone, all of the display screens (menus, services, options, etc.) display in that language. Valid languages for the IP phones include English, French, Spanish, German, and Italian. Default is English. Setting Language You set the language on the IP phone using the Options key (I) on the IP phone. Note: A check mark displays beside the language currently configured on the IP phone.
Troubleshooting Solutons Troubleshooting Solutons Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the d /f button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use.
Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. If you have forgotten your password, contact your system administrator for assistance. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click changes. IP Phone UI 1.
Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
In North America, contact our service information number: 1-800574-1611. Outside North America, contact your sales representative. Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty. 38 9133i IP Phone User Guide Limited Warranty shipping charges.
Index Index A I Aastra Web UI basic settings description 6 operation description 6 status description 5 about this guide 1 auto-answer, enabling/disabling 21 incomplete configuration 3 installation and setup, 9122i 2 Intercom calls 21 IP address, finding 5 B BLF list 12, 14 BLF, setting 12 C call forwarding 33 configuring 34 call waiting tone 39 callers list 31 calls, ending 27 calls, handling 25 calls, making 20 calls, managing 28 calls, placing on hold 25 calls, receiving 24 calls, transferring 25 c
T troubleshooting solutions 41 How do I change my user password? 41 How do I find the IP address of my phone? 41 How do I restart the IP phone? 42 Why can’t I get a dial tone? 41 Why does my phone display "bad encrypted config"? 42 Why doesn’t my phone ring? 41 Why is my display blank? 41 Why is my speakerphone not working? 41 Why is the light not coming on with a new Voice Mail Message? 41 U updating the phone 3 user password 6 using the 9133i 7 V voicemail 24 W Warranty 37 Web interface 5 X XML ser
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
