NetVanta Unified Communications Aastra 9133i IP User Guide 619500103-1A October 2009
Enterprise/Business Servers 2 Copyright © 2009 ADTRAN, Inc.
Enterprise/Business Servers Trademarks Trademarks Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders. To the Holder of the Manual The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice.
Conventions Enterprise/Business Servers Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent injury or endangerment to human life. 4 Copyright © 2009 ADTRAN, Inc.
Aastra Model 9133i IP Phone User Guide Table of Contents 1 Aastra Model 9133i IP Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Aastra Model 9133i IP Phone User Guide 6 Copyright © 2009 ADTRAN, Inc.
Aastra Model 9133i IP Phone Overview 1 Aastra Model 9133i IP Phone Overview This document is designed to outline the features and functions of the Aastra Model 9133i IP phone in relation to the ADTRAN NetVanta UC Unified Communications Server™. It covers the following topics: • • • Overview Display Features Using the Aastra Web UI For information about installing and configuring this product, refer to the Installation and Configuration Guide provided by ADTRAN. 1.
Aastra Model 9133i IP Phone Overview To find your phone’s IP address 1 Press the Options button on the phone to enter the Option List. 2 Use the Down key to scroll down the list of the options to Phone Status and press the Right Arrow key to select. 3 Select Network Port and press the Right Arrow key. The IP address of your 9133i IP phone displays in the IP Address field. To access the Aastra Web UI 1 Open your Web browser and enter the phone’s IP address or host name into the address field.
Aastra Model 9133i IP Phone Features 2 Using Aastra 9133i IP Phone Features This chapter outlines the keys and features that are available on the Aastra phone.
Aastra Model 9133i IP Phone Features 2.1 Key Descriptions The following section describes the various 9133i phone key functions, and how they help you make and manage your calls and caller information. Hard keys The following hard keys labeled on your phone are configured for the call-handling features. Callers Conference Transfer Redial Mute These keys are static and cannot be programmed or changed. They are located to the right of the dial pad. 10 Copyright © 2009 ADTRAN, Inc.
Aastra Model 9133i IP Phone Features There are also 3 line keys, labeled L1, L2, and L3, located below the hard keys. The following keys are configured for managing phone features and settings: • • • Options Directory Save 619500103-1A Copyright © 2009 ADTRAN, Inc.
Aastra Model 9133i IP Phone Features • Delete These keys are static and cannot be programmed or changed. They are located to the far upper right of the dial pad. 2.2 Placing Calls This section describes ways to make calls on your 9133i phone, using your handset, speakerphone, or headset. To dial a number 1 Take the handset off-hook by doing one of the following: • Lift the handset (the phone automatically selects the next open line) and then enter the number.
Aastra Model 9133i IP Phone Features To make or receive a call using a headset 1 Plug the headset into the jack. 2 Press the speaker phone/headset key to obtain dial tone or to answer an incoming call. Depending on the audio mode selected from the Options list, a dial tone or an incoming call is received on either the headset or handsfree speakerphone. 3 Press the phone button to end the call. 2.3 Answering Calls When a call rings at your extension, the Inbound Call screen appears.
Aastra Model 9133i IP Phone Features Retrieving a call from hold If you have more than one call on hold, you can scroll through the held call information by pressing the navigation arrow keys. To reconnect to a call, press the line/call appearance button when this call is being held, or press the Pickup softkey. 2.5 Muting and Unmuting Calls Press the microphone button to mute handset, headset, or handsfree. The speaker light flashes slowly and the text “Mute” appears on the screen.
Aastra Model 9133i IP Phone Features To drop a party from the conference 1 Use the navigational keys to navigate to the desired party’s call appearance menu, or press the Next and Previous softkeys (if visible). 2 Press the Drop softkey. If you disconnect from the conference, the other two parties also disconnect. 2.7 Transferring Calls There are two types of call transfer: blind transfer and consultative transfer.
Aastra Model 9133i IP Phone Features 2.8 Ending Calls To end a call, make sure you are connected to a call, and press the telephone button or the Drop softkey. If you are connected through the handset, you can also place the handset back on hook to end the call. 2.9 Redialing Press the Redial button to automatically dial the number that was most recently dialed from your telephone. 2.
Aastra Model 9133i IP Phone Features To configure phone-wide call forwarding from the Aastra Web UI 1 Select Basic Settings > Call Forward. 2 In the Mode field, select the mode you want to set on your phone. To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the Number field. 3 In the Number field, enter the call forward number for which you want your calls to be call forwarded.
Aastra Model 9133i IP Phone Features If DND is set on a softkey, the key switches DND ON and OFF. If the phone shares a line with other phones, only the phone that has DND configured is affected. The second line on the menu of the IP phone shows when DND is configured. When a call comes in on the line, the caller hears a busy signal or recorded message, depending on the server configuration. 2.13 Selecting a Ring Tone You can configure ring tones and ring tone sets on the IP phone.
Aastra Model 9133i IP Phone Features 5 Select Set and then Select Next. 6 Select Tone Set. 7 Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, and US. The default is US. 8 Select Set. The ring tone and tone set you select is immediately applied to the IP phone. To configure a ring tone using the Aastra Web UI, global configuration 1 Select Basic Settings > Preferences > Ring Tones.
Aastra Model 9133i IP Phone Features To use the Callers List from the IP phone 1 Press Services on the phone to display the Services menu. 2 From the Services menu, select Callers List. 3 Use the up/down arrows to scroll through the line items in the Callers List. To the left of a line item, a telephone icon displays with the handset ON or OFF the receiver. The ON receiver indicates the call came in as a missed call. The OFF receiver indicates the call came in and was answered.
Aastra Model 9133i IP Phone Features The voicemail list displays a list of phone numbers assigned to the 9133i that have registered voicemail accounts associated with them. The voicemail list does not display the voicemail access number. The phone displays up to 99 voicemails for an account, even if the number of voicemails exceeds the limit.
Aastra Model 9133i IP Phone Features 22 Copyright © 2009 ADTRAN, Inc.
Using NetVanta Unified Communications Server Features 3 Using NetVanta Unified Communications Server Features This chapter outlines the phone features that are available with the NetVanta Unified Communications Server. The UC server call feature access codes are summarized in the following section: • Using the UC Server Call Feature Access Codes UC server supports the following features listed below.
Using the UC Server Call Feature Access Codes Using NetVanta Unified Communications Server 3.1 Using the UC Server Call Feature Access Codes To access various call features, key press sequences are provided by UC server. Some features may be unavailable depending on the particular system configuration. See your system administrator for more information.
Using NetVanta Unified Communications Server Features Using the UC Server Call Feature Access UC Server Call Features Key Codes Examples and Notes Check agent status in a call queue Check your agent status to verify whether you’re currently logged into a call queue, temporarily unavailable, or currently logged out of a call queue.
Parking Calls and Picking up Parked Calls UC Server Call Features Using NetVanta Unified Communications Server Features Key Codes Examples and Notes Park a call at a park number selected by UC *99 server This feature is the same as above, except that the call is parked at a number chosen by UC server instead of you choosing the number to park the call. This is useful if you are uncertain whether another call has already been parked at a particular number. To park a currently connected call: 1.
Using NetVanta Unified Communications Server Features Parking Calls and Picking up Parked Calls To park a call at the next available park number 1 Put the current call on hold. If your phone has more than one identity assigned to it, then Transfer the call instead of putting it on hold. 2 Dial *99. 3 Note the hold position that plays over the telephone. The hold position is used by the person who answers the parked call.
Picking up Calls Ringing at Another Extension Using NetVanta Unified Communications Server Features 3.3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones, which means that you no longer have to run to answer another person’s telephone. You can divert a ringing call from another telephone, typically within earshot, to your own telephone to answer. To use ringing call pick up, you must know the extension of the phone that is ringing.
Using NetVanta Unified Communications Server Features Queuing Calls 3 Follow the prompts to access the conference bridge. To access the list of options, you can press * while the conference is in progress. Conference option list When you press * during a conference, the following options are available. The available options depend on at which point during the conference you press *. Only relevant options are available. • • • • Press 1 to mute yourself. Response: “You are now muted.
Queuing Calls Using NetVanta Unified Communications Server Features Logging in and out of a call queue The call queuing codes, in particular, the code to Log out of a call queue (*82) conflicts with one of the Grandstream feature codes, Send Caller ID. Therefore your system administrator may have changed the call queuing codes from their default values listed below. For more information see your system administrator. To log in to a queue as an agent 1 Dial *81. 2 Hang up.
Using NetVanta Unified Communications Server Features Paging To set your agent status to available 1 Dial *83. 2 Press "0" at the prompt. 3 Hang up. Checking your agent status in a call queue You can check your agent status to verify whether you're currently logged into a call queue, whether your status is set to temporarily unavailable, or whether you're currently logged out of the call queue. To check your agent status 1 Dial *84. 2 Ensure that you enter the correct queue number.
